Thu Duc 5 Stars Hotels

"They cancelled my booking just after landing at Saigon Airport - offered alternative accommodation that was inferior and poorly rated. Place looks good but not worth taking a chance booking it. "

"Was excellent for everything very convenient "

"This is a falsely advertised hotel, it does not have three bathrooms nor the size described on the website. Total fraud and no refunds."

"All perfect ~"

"Communication with this host was absolutely horrendous. Traveling to a foreign country you would hope communication of your stay would be set up with ease and comfortability for us as guest. The initial address that was listed on was not even the correct building name. Losing about two hours worth of time just to find this location was beyond terrible. Instructions were not given before or after. And having the property management, not sure what to do was left us very confused as well of who to...

"Great apartment and facilities. Just check on the included offers before booking as some of the perks were not included. "

"Before check-in, we were notified that we would be moved to another building, about 10 minutes away on foot. While the alternative accommodation wasn’t bad, we don’t believe it was equivalent to the one we originally booked. No shuttle bus was provided. Even though the staff were helpful, I can’t help but feel tricked. Due to new regulations in Vietnam, some buildings no longer allow short-term rentals. As a result, some private hosts list a property, then offer an alternative after you’ve...

"The property doesn’t exist the address could not be found. Calling and emailing does nothing and no drivers in the city knew or could get to this location. "

"Our group of 9 people booked a 4 bedroom apartment outside of our preferred location so that we can stay together. When we arrived, they said it wasn’t available and placed us in two separate units. They advertised "designer toiletries" and didn’t even provide us with HAND SOAP. They were two extremely barebone apartments, not the type of place you book for a two night stay. They told me to buy soap at the convenience store down the street when I asked for some. They extensively promoted...

"No housekeeping. No fresh towels. No fresh blankets and bedding. You have to do your own housekeeping and your own towels and bedding or pay extra for them to do it even though they told you all of them included and you paid for them. "