Deluxe Room, 1 King Bed | Premium bedding, minibar, in-room safe, soundproofing
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Reviews of Villaggio Hotel Abu Dhabi

4 out of 5
Villaggio Hotel Abu Dhabi
Al Salam Street Al Nahyan Camp Area, Abu Dhabi

Reviews

6.4
Rating 10 - Excellent. 7 out of 29 reviews" "
Rating 8 - Good. 8 out of 29 reviews" "
Rating 6 - Okay. 4 out of 29 reviews" "
Rating 4 - Poor. 3 out of 29 reviews" "
Rating 2 - Terrible. 7 out of 29 reviews" "

7.2/10

Cleanliness

6.8/10

Staff & service

7.8/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Javaid

Service at the hotel is not impressive
Stayed 4 nights in May 2024

10/10 Excellent

Adama

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Mar 2024
Response from Room Division Manager on Mar 15, 2024
Warm greetings from Villaggio hotels and Resorts!On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio hotels and Resorts.Kind regards,

4/10 Poor

Matthew

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Tired, old, leaky hotel
The hotel is old, tired and decorated for the 70s. It rained during our stay and rained in the room as well. The suite was a smoking room so everything smelled. The bed was really had & not very comfortable. Aircon units were linked so our room wasn't cooled/warmed by our controls. There's also an emergency light in the room so it's always light). Only plus for this hotel was the cleaning staff being really friendly.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 15, 2024
Warm greetings from Villaggio Hotels and Resorts.It is with great apprehension and regret we received your feedback regarding your recent stay with us.On behalf of the management, we would like to extend to you our sincerest apologies for the inconvenience this might has caused you.As part of our drive to resolve and prevent such issues, we have already forwarded your comments to the concerned department for action. We will surely take a number of measures and will make every effort to ensure that this issue will not happen again in the future.We thank you for bringing this matter to our attention. We greatly value your constructive feedback about our services, and please accept our apologies once more.We certainly do not wish to lose you as a valued customer. We are confident that a future visit will better reflect our commitment to customer satisfaction.Again, we highly appreciate your support, and we look forward to welcoming you back to Villaggio Hotels and Resorts.Kind regards,

10/10 Excellent

Mohammed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 12, 2024
Warm greetings from Villaggio hotels and Resorts!On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio hotels and Resorts.Kind regards,

4/10 Poor

Elie

Business traveler
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 7, 2024
Warm greetings from Villaggio hotels and Resorts!On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio hotels and Resorts.Kind regards,

6/10 Okay

Sunil, Cambridge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Hotel Manager on Dec 11, 2023
Warm greetings from Villaggio hotels and Resorts!On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio hotels and Resorts.Kind regards,

10/10 Excellent

Neven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 28, 2023
Warm greetings from Villaggio hotels and Resorts!On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio hotels and Resorts.Kind regards,

6/10 Okay

Kiyoung

Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 22, 2023
Warm greetings from Villaggio hotels and Resorts!On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio hotels and Resorts.Kind regards,

10/10 Excellent

hagen

nice
Stayed 5 nights in Jun 2023
Response from Hotel Manager on Jun 15, 2023
Warm greetings from Villaggio Hotels and Resorts. On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio Hotel - Abu DhabiKind regards,

2/10 Terrible

Ahmad altaib, Seattle

Stayed 4 nights in Feb 2023
Response from Hotel Manager on Mar 30, 2023
Warm greetings from Villaggio Hotels and Resorts.It is with great apprehension and regret we received your feedback regarding your recent stay with us.On behalf of the management, we would like to extend to you our sincerest apologies for the inconvenience this might has caused you.As part of our drive to resolve and prevent such issues, we have already forwarded your comments to the concerned department for action. We will surely take a number of measures and will make every effort to ensure that this issue will not happen again in the future.We thank you for bringing this matter to our attention. We greatly value your constructive feedback about our services, and please accept our apologies once more.We certainly do not wish to lose you as a valued customer. We are confident that a future visit will better reflect our commitment to customer satisfaction.Again, we highly appreciate your support, and we look forward to welcoming you back to Villaggio Hotels and Resorts.Kind regards,Hotel Manager

2/10 Terrible

Crystal Lynne

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Hotel Manager on Jun 15, 2023
Warm greetings from Villaggio Hotels and Resorts. It is with great apprehension and regret we received your feedback regarding your recent stay with us.On behalf of the management, we would like to extend to you our sincerest apologies for the inconvenience this might has caused you.As part of our drive to resolve and prevent such issues, we have already forwarded your comments to the concerned department for action. We will surely take a number of measures and will make every effort to ensure that this issue will not happen again in the future.We thank you for bringing this matter to our attention. We greatly value your constructive feedback about our services, and please accept our apologies once more.We certainly do not wish to lose you as a valued customer. We are confident that a future visit will better reflect our commitment to customer satisfaction.Again, we highly appreciate your support, and we look forward to welcoming you back to Villaggio Hotel - Abu Dhabi

10/10 Excellent

AJESHWAR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and clean property. Dining options were fantastic.
Stayed 1 night in Oct 2022
Response from Hotel Manager on Feb 22, 2023
Warm greetings from Villaggio hotels and Resorts!On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio hotels and Resorts.Kind regards,Hotel Manager

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Hotel Manager on Feb 22, 2023
Warm greetings from Villaggio hotels and Resorts!On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio hotels and Resorts.Kind regards,Hotel Manager

8/10 Good

Wasim

Stayed 2 nights in Jan 2022
Response from Hotel Manager on Feb 22, 2023
Warm greetings from Villaggio hotels and Resorts!On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio hotels and Resorts.Kind regards,Hotel Manager

2/10 Terrible

JUNHO

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strongly recommend for horrible experience
It's the worst hotel ever to be honest. I can not believe that it is 4-star hotel. The photos showing hotel looked very neat and clean but worse than military camp. [Light] The hotel staff upgraded the room, but it was semi-basement. That's why it's not sunny. [Smell] When I opened the door, it smelled weird mixed with mold and smoking. It was non-smoking room. I asked them to change room, but they said there are no empty rooms. I couldn't sleep until early in the morning because of the smell. Even I tried to sleep in my car. [Service] I put up a sign asking not to clean the room, but the staff cleaned it and didn't provide towels and mat. So I asked the front desk to give me two towels, but I only received one. [Shower room] The water in the shower room is not warm. [Insect] There is a fly flying around in the room. [Massage] The massage at the massage shop in the hotel was a bit clumsy. And soon she asks me if I'll get a happy(?) massage. [Check Out] So I requested 2days earlier check-out. And it took about 40min. to proceed it at the front desk
Stayed 5 nights in Oct 2021
Response from Hotel Manager on Feb 22, 2023
Warm greetings from Villaggio Hotels and Resorts!It is with great apprehension and regret we received your feedback regarding your recent stay with us.On behalf of the management, we would like to extend to you our sincerest apologies for the inconvenience this might has caused you.As part of our drive to resolve and prevent such issues, we have already forwarded your comments to the concerned department for action. We will surely take a number of measures and will make every effort to ensure that this issue will not happen again in the future.We thank you for bringing this matter to our attention. We greatly value your constructive feedback about our services, and please accept our apologies once more.We certainly do not wish to lose you as a valued customer. We are confident that a future visit will better reflect our commitment to customer satisfaction.Again, we highly appreciate your support, and we look forward to welcoming you back to Villaggio Hotels and Resorts.Kind regards,Hotel Manager

2/10 Terrible

Jafar

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Hotel Manager on Feb 22, 2023
Warm greetings from Villaggio Hotels and Resorts!It is with great apprehension and regret we received your feedback regarding your recent stay with us.On behalf of the management, we would like to extend to you our sincerest apologies for the inconvenience this might has caused you.As part of our drive to resolve and prevent such issues, we have already forwarded your comments to the concerned department for action. We will surely take a number of measures and will make every effort to ensure that this issue will not happen again in the future.We thank you for bringing this matter to our attention. We greatly value your constructive feedback about our services, and please accept our apologies once more.We certainly do not wish to lose you as a valued customer. We are confident that a future visit will better reflect our commitment to customer satisfaction.Again, we highly appreciate your support, and we look forward to welcoming you back to Villaggio Hotels and Resorts.Kind regards,Hotel Manager

8/10 Good

Roxanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
nice and perfect for family
Stayed 1 night in Apr 2021
Response from Hotel Manager on Feb 22, 2023
Warm greetings from Villaggio hotels and Resorts!On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio hotels and Resorts.Kind regards,Hotel Manager

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
I had high expectations when I booked the room at Villagio for their Royal Suite. We were celebrating my friend's birthday but the hotel rejected our request to set up the room with even a balloon while booking. The room had a weird smell to it, the curtains were dirty, the pool was not cleaned for sure as there were some fragments, and the overall vibe wasn't perfect. The staff at the counter doing check-in greeted me with "Yes?" instead of a "Welcome to Villagio" or anything welcoming. While checkout, I got the security deposit back and kept waiting as the staff did not tell me the checkout has been complete. 2 minutes later I ask if it is over, and he says yes. No thank you, no greeting, Nothing. It was a very upsetting stay to be very honest. A birthday celebration went wrong and so not worth it. Instagram: @imelpinto
Stayed 1 night in Mar 2021
Response from Hotel Manager on Feb 22, 2023
Warm greetings from Villaggio Hotels and Resorts!It is with great apprehension and regret we received your feedback regarding your recent stay with us.On behalf of the management, we would like to extend to you our sincerest apologies for the inconvenience this might has caused you.As part of our drive to resolve and prevent such issues, we have already forwarded your comments to the concerned department for action. We will surely take a number of measures and will make every effort to ensure that this issue will not happen again in the future.We thank you for bringing this matter to our attention. We greatly value your constructive feedback about our services, and please accept our apologies once more.We certainly do not wish to lose you as a valued customer. We are confident that a future visit will better reflect our commitment to customer satisfaction.Again, we highly appreciate your support, and we look forward to welcoming you back to Villaggio Hotels and Resorts.Kind regards,Hotel Manager

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big space
It was a good stay, the room we had is soo big and clean too..
Stayed 1 night in Feb 2021
Response from Hotel Manager on Feb 22, 2023
Warm greetings from Villaggio hotels and Resorts!On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio hotels and Resorts.Kind regards,Hotel Manager

2/10 Terrible

Laurence

Stayed 2 nights in Dec 2020
Response from Hotel Manager on Feb 22, 2023
Warm greetings from Villaggio Hotels and Resorts!It is with great apprehension and regret we received your feedback regarding your recent stay with us.On behalf of the management, we would like to extend to you our sincerest apologies for the inconvenience this might has caused you.As part of our drive to resolve and prevent such issues, we have already forwarded your comments to the concerned department for action. We will surely take a number of measures and will make every effort to ensure that this issue will not happen again in the future.We thank you for bringing this matter to our attention. We greatly value your constructive feedback about our services, and please accept our apologies once more.We certainly do not wish to lose you as a valued customer. We are confident that a future visit will better reflect our commitment to customer satisfaction.Again, we highly appreciate your support, and we look forward to welcoming you back to Villaggio Hotels and Resorts.Kind regards,Hotel Manager

6/10 Okay

MUTHANA

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Lak of hospitality
Stayed 1 night in Jun 2020
Response from Hotel Manager on Feb 22, 2023
Warm greetings from Villaggio Hotels and Resorts!It is with great apprehension and regret we received your feedback regarding your recent stay with us.On behalf of the management, we would like to extend to you our sincerest apologies for the inconvenience this might has caused you.As part of our drive to resolve and prevent such issues, we have already forwarded your comments to the concerned department for action. We will surely take a number of measures and will make every effort to ensure that this issue will not happen again in the future.We thank you for bringing this matter to our attention. We greatly value your constructive feedback about our services, and please accept our apologies once more.We certainly do not wish to lose you as a valued customer. We are confident that a future visit will better reflect our commitment to customer satisfaction.Again, we highly appreciate your support, and we look forward to welcoming you back to Villaggio Hotels and Resorts.Kind regards,Hotel Manager

4/10 Poor

RAFAEL

Business traveler
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Jan 2020
Response from Hotel Manager on Feb 22, 2023
Warm greetings from Villaggio Hotels and Resorts!It is with great apprehension and regret we received your feedback regarding your recent stay with us.On behalf of the management, we would like to extend to you our sincerest apologies for the inconvenience this might has caused you.As part of our drive to resolve and prevent such issues, we have already forwarded your comments to the concerned department for action. We will surely take a number of measures and will make every effort to ensure that this issue will not happen again in the future.We thank you for bringing this matter to our attention. We greatly value your constructive feedback about our services, and please accept our apologies once more.We certainly do not wish to lose you as a valued customer. We are confident that a future visit will better reflect our commitment to customer satisfaction.Again, we highly appreciate your support, and we look forward to welcoming you back to Villaggio Hotels and Resorts.Kind regards,Hotel Manager

8/10 Good

Rabi

Business traveler
Disliked: Cleanliness
Stayed 2 nights in Jan 2020
Response from Hotel Manager on Feb 22, 2023
Warm greetings from Villaggio hotels and Resorts!On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio hotels and Resorts.Kind regards,Hotel Manager

2/10 Terrible

Adil

Disliked: Staff & service
Stayed 1 night in Dec 2019
Response from Hotel Manager on Feb 22, 2023
Warm greetings from Villaggio Hotels and Resorts!It is with great apprehension and regret we received your feedback regarding your recent stay with us.On behalf of the management, we would like to extend to you our sincerest apologies for the inconvenience this might has caused you.As part of our drive to resolve and prevent such issues, we have already forwarded your comments to the concerned department for action. We will surely take a number of measures and will make every effort to ensure that this issue will not happen again in the future.We thank you for bringing this matter to our attention. We greatly value your constructive feedback about our services, and please accept our apologies once more.We certainly do not wish to lose you as a valued customer. We are confident that a future visit will better reflect our commitment to customer satisfaction.Again, we highly appreciate your support, and we look forward to welcoming you back to Villaggio Hotels and Resorts.Kind regards,Hotel Manager

10/10 Excellent

Leif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice stay - big rooms - we stayed only one night, so we don't have so much experience.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 28, 2024
Warm greetings from Villaggio hotels and Resorts!On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio hotels and Resorts.Kind regards,

8/10 Good

cheol young

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 9, 2024
Warm greetings from Villaggio hotels and Resorts!On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio hotels and Resorts.Kind regards,

8/10 Good

Wenche

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
De ansatte var veldig hyggelig og det var et kjempeflott hotellområde. Greit og stort rom. Vi fikk et rom hvor skyvedør ledet til et uterom i ei sjakt som var mange meter høy, altså ingen utsikt, bare litt blå himmel langt der oppe.
Stayed 7 nights in Nov 2023
Response from Hotel Manager on Nov 29, 2023
Warm greetings from Villaggio hotels and Resorts!On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio hotels and Resorts.Kind regards,

10/10 Excellent

Pascal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Que l'on pouvait dîner tard, les boissons chaudes, les activités dans l'hôtel.
Stayed 5 nights in Feb 2023
Response from Hotel Manager on Feb 22, 2023
Warm greetings from Villaggio hotels and Resorts!On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio hotels and Resorts.Kind regards,Hotel Manager

8/10 Good

Giampaolo

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Camera rumorosa. Personale gentilissimo
Stayed 1 night in Jan 2023
Response from Hotel Manager on Feb 22, 2023
Warm greetings from Villaggio Hotels and Resorts!It is with great apprehension and regret we received your feedback regarding your recent stay with us.On behalf of the management, we would like to extend to you our sincerest apologies for the inconvenience this might has caused you.As part of our drive to resolve and prevent such issues, we have already forwarded your comments to the concerned department for action. We will surely take a number of measures and will make every effort to ensure that this issue will not happen again in the future.We thank you for bringing this matter to our attention. We greatly value your constructive feedback about our services, and please accept our apologies once more.We certainly do not wish to lose you as a valued customer. We are confident that a future visit will better reflect our commitment to customer satisfaction.Again, we highly appreciate your support, and we look forward to welcoming you back to Villaggio Hotels and Resorts.Kind regards,Hotel Manager