에이드리언 인 여행 후기

2 out of 5
에이드리언 인
1575 W. Maumee Street, Adrian, MI

이용 후기

4.4
평점 10 - 훌륭해요. 194개 이용 후기 중 3개" "
평점 8 - 좋아요. 194개 이용 후기 중 22개" "
평점 6 - 괜찮아요. 194개 이용 후기 중 45개" "
평점 4 - 별로예요. 194개 이용 후기 중 59개" "
평점 2 - 너무 별로예요. 194개 이용 후기 중 65개" "

5.0/10

청결 상태

6.2/10

직원 및 서비스

4.6/10

편의 시설/서비스

4.2/10

숙박 시설 상태 및 시설

이용 후기

8/10 - 좋아요

Alana

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Economical room
I wasn’t going to be staying long in room so I wanted comfortable clean bed and room. This room fit that bill. Excellent for the purpose
2020년 10월에 1박 숙박함
답변 제공: Manager 님, 2020년 10월 27일
We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our bed and room. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

2/10 - 너무 별로예요

Ashley 님, Mt Pleasant MI

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pictures must have been taken 10-20 years ago. This place is a dump. It smells so bad inside the rooms and outside the hotel. I bought febreeze to spray carpets with so I could stand it for a little bit. It seems to be a sort of longterm stay for the riffraff. The pimps and drug dealers will keep you up all night. And I believe they let pay by the hour type stuff happen. I left my reservation early as this place is just horrible.
2020년 8월에 3박 숙박함
답변 제공: Manager 님, 2020년 8월 30일
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement and I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuing improvements.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
This hotel was a large disappointment. We paid $70 and $75 respectively for 2 days. I realize this is not much, but considering the condition of the hotel, this was way over priced. The place seems to be mostly people living there. There was 3 what looked to be blood stains on the comforter. The fitted sheet had lost its elastisity and came off repeatedly during the night. My husband's pillow smelled like head sweat so badly we had to remove it from the bed. The door to our room was super loud and hard to shut and hard to open. I had to throw my weight against the door to open it. The lock on the door wiggled. I thought it might actually come off in my hands. Also, the security chain on the door did not work. The curtain tracks were not lined up and to keep the curtains closed I had to prop stuff up against them. The paint on the corridor ceiling was crumbling off in huge chunks and our towel rack was about 2 inches from being level. The "patio" chairs had ripped off material on the seats. To the point that you would go right through it if you actually tried to sit on them. The frames were really beat up and bent. One more thing that kind if grossed me out was the coffee pot was located in the bathroom..
2020년 7월에 2박 숙박함
답변 제공: Manager 님, 2020년 7월 15일
Thank you for taking the time to share your feedback. I am so sorry for the unfortunate incident that you experienced regarding the visit of unwelcome pests in your guest room. We take all reports of lacking service and issues with amenities and accommodations seriously particularly those that you have raised. I hope you will accept our sincerest apologies for these difficulties, and I thank you for bringing the matter to our attention. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
2020년 3월에 2박 숙박함
답변 제공: Manager 님, 2020년 3월 14일
Thank you for your honest feedback. We wish to let you know that your voice is of utmost importance to us. We want you to know that your voice is of utmost importance to us, and we thank you again for taking the time to share your experience and impressions of our hotel! I hope that everything turned out alright, and we are looking forward to seeing you again!

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
Very close to Adrian College and easy to get find. .
2020년 2월에 1박 숙박함
답변 제공: Manager 님, 2020년 3월 2일
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. On behalf of our staff - it was our pleasure to make your stay comfortable. We aim to impress with our hospitality, and comfortable accommodations. I am glad that you enjoyed the value and the convenient location of our hotel! We look forward to welcoming you back during your next stay in the area.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2020년 1월에 3박 숙박함
답변 제공: Manager 님, 2020년 2월 5일
We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with a better experience on a future visit.

6/10 - 괜찮아요

Tom

가족 여행
좋아요: 직원 및 서비스
2020년 1월에 2박 숙박함
답변 제공: Manager 님, 2020년 1월 31일
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They were in w onderful.. the staff.. and also attentive to if we needed fresh towels or supplies each day.
2020년 1월에 3박 숙박함
답변 제공: Manager 님, 2020년 1월 31일
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

4/10 - 별로예요

Jerrell

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
Nothing really just the service . But the rooms and breakfast could be better
2020년 1월에 6박 숙박함
답변 제공: Manager 님, 2020년 1월 25일
Know that your voice is of tremendous importance to us and we value your comments about our breakfast and service. We hope to see you again in the future. Thank you for your valuable business.

4/10 - 별로예요

CHRIS

가족 여행
좋아요: 청결 상태, 객실의 편안함
Very loud area....people yelling fighting and out in parking lot all hours of the night!!
2019년 11월에 2박 숙박함
답변 제공: Manager 님, 2019년 12월 3일
We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our parking and your insights regarding our area. We hope you will return so that we can provide you an even superior experience.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2019년 10월에 2박 숙박함
답변 제공: Manager 님, 2019년 11월 21일
We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

6/10 - 괜찮아요

Robin

가족 여행
별로예요: 청결 상태
I was not impressed with the property, kind of plane jane if you will..the room zeemed out dated and dingy.
2019년 10월에 3박 숙박함
답변 제공: Manager 님, 2019년 11월 4일
On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our room and also our property. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

2/10 - 너무 별로예요

Trevin

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 1박 숙박함
답변 제공: Manager 님, 2019년 11월 2일
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 10월에 1박 숙박함
답변 제공: Manager 님, 2019년 10월 22일
Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
it was a good stay. I hav stayed here before so I know what to expect.will come here again.
2019년 10월에 1박 숙박함
답변 제공: Manager 님, 2019년 10월 11일
Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our hotel. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The room had a stale "had been smoked in" odor, and was in need of a quality upgrade. The exterior walls are of the aluminum frame, glass type that move when you close the door hard and fail to minimize outside noises and conversations.
2019년 10월에 1박 숙박함
답변 제공: Manager 님, 2019년 10월 9일
We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our room. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

2/10 - 너무 별로예요

Paul

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Crap hole of Michigan.
I think a prison would have been better. I paid 130$ to stay in a Smokey room with stains everywhere. The bed was wrapped in plastic and the worst bed I have ever slept on not in. I was in the army and I would not wish this place on our POWS. The manger that checked me in asked what was wrong with me that I needed a service dog. The dog has all the proper paperwork and was presented at check in. Nobody that owns a business should treat or act that way. I should know I own 3 stores in a favorite Michigan franchise. I would ask for my money back but I did stay here spider bites I guess where free. So there's a plus!
2019년 10월에 1박 숙박함
답변 제공: Manager 님, 2019년 10월 8일
I am so sorry to hear about the situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

4/10 - 별로예요

Ryan

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Unclean
Room was way too dirty !
2019년 10월에 1박 숙박함
답변 제공: Manager 님, 2019년 10월 7일
I am so sorry to hear about the situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

6/10 - 괜찮아요

Laura

가족 여행
좋아요: 청결 상태, 직원 및 서비스
2019년 9월에 2박 숙박함
답변 제공: Manager 님, 2019년 10월 5일
On behalf of our entire staff, we thank you for your business and for rating your experience.

2/10 - 너무 별로예요

실제 이용하신 고객

2019년 9월에 2박 숙박함
답변 제공: Manager 님, 2019년 10월 1일
It was our privilege to earn your business and we hope to host you again on your next trip.

4/10 - 별로예요

Michael

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Son's College Homecoming game
Just not clean at all. Towels looked dirty, bathroom door was rusted in spots and didn't close all the way. I've traveled all over when I was working and I honestly can't recall too many other places like this. I didn't think it was going to be bad since I've stayed at Travel Lodges before ! Sorry !! P.S. Went out to eat breakfast, since their "Continental Breakfast" was more of a snack then a breakfast
2019년 9월에 1박 숙박함
답변 제공: Manager 님, 2019년 9월 24일
We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

6/10 - 괜찮아요

Keith

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 9월에 2박 숙박함
답변 제공: Manager 님, 2019년 9월 17일
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
Hotel is ok. It is dated. Some rooms better than others. Just needs some TLC. Needs to take care of the bed bugs.
2019년 9월에 1박 숙박함
답변 제공: Manager 님, 2019년 9월 9일
Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your stay due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

4/10 - 별로예요

Regina

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
It was a very seedy looking location. I was very nervous staying there. I tried to find a different hotel once I arrived but everything in town was booked. I will never go back to this location. People just hanging around outside the motel all night long.
2019년 8월에 1박 숙박함
답변 제공: Manager 님, 2019년 9월 2일
I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our location. Please do consider us again on your next visit to the area.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place was a dump nasty dirty paint falling off the celling wall plugs on outside of wall microwavie all beat up you should really take it off your list of places to stay i douth if i will be booking with you anymore
2019년 8월에 1박 숙박함
답변 제공: Manager 님, 2019년 8월 26일
I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 8월에 1박 숙박함
답변 제공: Manager 님, 2019년 8월 18일
On behalf of our entire staff, we thank you for your business and for rating your experience.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
TRAVELODGE ADRIAN MICHAGAN. i thought while in for a race at Michigan speedway my two boys and i would upgrade to a better place to stay, very wrong when i chose this place. Place was / is filthy all staff here should be removed. Including Maintainance. Gardens are full of weeds, cleaners are filling the stairwells with smoke, placing their ciggaretts on the hand rails, hallways, walkways and stair wells look like they havent been swept in months. Cracked tilels a d uneven tiles,  water from air conditioning making walkways slick. Toilet seats are peeling and cracked, bathroom floors havent been mopped in who knows how long, soap scum running down walls under soap dish, shower curtains filthy.. vanity light bar wall is trashy, stains on toilet paper rolls, bathroom walls are peeling. Bed spreads are filthy,  vanity is cracked, smell of  mildew in room. Holes in walls. Coat rack is rusty a d filthy.hotel is full, 25 people in for coffee, they have one pump pot,  pot is constantly out of coffee, desk staff? No where to be found   I will never come back here again. A filthy,ill run dump. And reccomend others do not stay here. even the parking lot is dirty. RAY
2019년 8월에 1박 숙박함
답변 제공: Manager 님, 2019년 8월 12일
I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스
Black mold in bathroom Second room was dirty and appeared that mold was painted over in bathroom We left and booked another room at a different hotel Going to fight for the money I paid for this room This hotel should be condemned
2019년 8월에 1박 숙박함
답변 제공: Manager 님, 2019년 8월 12일
We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

4/10 - 별로예요

실제 이용하신 고객

2019년 7월에 1박 숙박함
답변 제공: Manager 님, 2019년 7월 30일
It was our priviledge to earn your business and we hope to host you again on your next trip.

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Save your money. It would be nicer to sleep in your car. It’s the most disgusting place I ever seen
2019년 7월에 1박 숙박함
답변 제공: Manager 님, 2019년 7월 18일
We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Too many "long term" residents. Management should put these folks at the back of the property. Music blaring most of the night. Total disregard for their fellow humans.
2019년 7월에 3박 숙박함
답변 제공: Andy 님, 2019년 7월 16일
Our apologies these are not long term guest they are here for Faster Horse Festival at the MIs and only here for 11 days. We honor guest privacy and try our best to accommodate the best we can hence we try to get them on one inside courtyard side only. We appreciate your patience. Andy Patel GM.

2/10 - 너무 별로예요

Tom

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Dirty
2019년 7월에 2박 숙박함
답변 제공: Manager 님, 2019년 7월 9일
We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

4/10 - 별로예요

실제 이용하신 고객

단체 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Saw a bed bug. Large one. Wont stay there again. Curtains ripped.
2019년 6월에 1박 숙박함
답변 제공: Manager 님, 2019년 6월 29일
We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

4/10 - 별로예요

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2019년 6월에 2박 숙박함
답변 제공: Manager 님, 2019년 6월 14일
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 - 너무 별로예요

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2019년 6월에 1박 숙박함
답변 제공: Manager 님, 2019년 6월 14일
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.

2/10 - 너무 별로예요

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가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in people very nice. Building is very run down. Had a handicap room and was very far from the lobby.Items in bath had dried urine and pubic hair on them. Disgusting. Three of us in room and only two washcloths. Asked for one more and was told they didn't have anymore! No decaf coffee. Dust was hanging on the walls in room. I'll NEVER stay in another Travelodge nor recommend it.
2019년 5월에 2박 숙박함
답변 제공: Manager 님, 2019년 5월 19일
I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such a usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

2/10 - 너무 별로예요

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별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
the smell in my room was terrible. no windows to be able to open. terrible sheets. awful carpet and terrible worn paint , Noisy old fridge with nothing in it.
2019년 5월에 1박 숙박함
답변 제공: Manager 님, 2019년 5월 14일
We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our room and sheets. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

2/10 - 너무 별로예요

HEIDI

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
the room was disgusting!!! dirty, dead bugs, falling apart!! Definitely not as pictured. Area around the hotel was questionable at best!
2019년 5월에 1박 숙박함
답변 제공: Manager 님, 2019년 5월 13일
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.

4/10 - 별로예요

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별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 5월에 1박 숙박함
답변 제공: Manager 님, 2019년 5월 10일
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!

4/10 - 별로예요

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아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The hotel was overall disappointing. It is somewhat inexpensive, but it would have been worth it to spend a few extra dollars. The bathtub did not drain. The room felt grubby. The hair dryer didn’t work. On the plus side, they did have free breakfast. And we could have our dog here, although we had to pay an extra $20.
2019년 5월에 1박 숙박함
답변 제공: Manager 님, 2019년 5월 5일
I am so sorry to hear about the situation that you experienced during your recent stay with us. Know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

8/10 - 좋아요

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연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a nice size. The bed was kind of harf though.
2019년 4월에 1박 숙박함
답변 제공: Manager 님, 2019년 4월 13일
I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our bed. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

4/10 - 별로예요

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2019년 3월에 1박 숙박함
답변 제공: Manager 님, 2019년 4월 2일
Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.

4/10 - 별로예요

Jason

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Got in late. Lobby was stinky... Didn't want to touch anything in the room. Was not kept up well. WiFi was spotty. Shower hummed (screamed) really loud. The best thing on the breakfast buffet was the pre-wrapped Honey Buns. Didn't trust anything else. Gross. Ice storm the night I stayed. Walkways were not shoveled or salted. Treacherous conditions in parking lot. NO SALT.
2019년 2월에 1박 숙박함
답변 제공: Manager 님, 2019년 2월 14일
We appreciate the time you have taken to bring to our attention your feedback with regards to our parking and breakfast. I hope that we will impress you with exemplary service during future visits.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 1월에 1박 숙박함
답변 제공: Manager 님, 2019년 1월 14일
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
A very honest opinion
You get what you pay for. With that being said I was somewhat disappointed with the jacuzzi suite because I paid extra for that room. The initial room had cigarette burns on the bedspread, a broken end table, the jacuzzi had dirt residual in it and the bathroom had a stain ring around the toilet. I called down to the reception desk and requested a new room stating that the current room was in Despair and the attendant gave me another room. The new room looked much better but overall the property itself needs to be updated. On a positive note, it was very close to the main attractions of the city, the bed was very comfortable, and the Wi-Fi worked perfectly for my fire stick to play movies.
2019년 1월에 1박 숙박함
답변 제공: Manager 님, 2019년 1월 8일
We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
It had the look and smell of a flea bag hotel as the parking lot, building, and rooms are run down and not attractive and very inferior breakfast and no luxury and even snelled of dogs.
2018년 12월에 1박 숙박함
답변 제공: Manager 님, 2018년 12월 10일
Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our parking and breakfast. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My room was clean and had recently been remodeled. I asked for handicap room on the ground floor everything was as I expected. I would stay again
2018년 11월에 1박 숙박함
답변 제공: Manager 님, 2018년 11월 29일
I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our room. We hope you'll return to see how we continue to improve our service and hospitality.

4/10 - 별로예요

Michael 님, Adrian, MI

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Very dated. Needs new windows and broken drapes wouldn’t close all the way so a flood light was shining in our window all night thus we didn’t get much if any sleep. Furniture in outdoor hallways, I think people live at this motel. Hole in bathroom door and wall. Maybe better than sleeping in car but if so just marginally.
2018년 11월에 1박 숙박함
답변 제공: Manager 님, 2018년 11월 18일
I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
The only problem was the sheets, pillow cases and toilet were dirty. Fix this problem and it would be pretty nice!!
2018년 11월에 1박 숙박함
답변 제공: Manager 님, 2018년 11월 9일
We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

2/10 - 너무 별로예요

Shemeka

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
BEDBUGS
This location has BEDBUGS and when speaking to management they didn't make any attempt to even apologize for my inconvenience or worries that I could be transporting bedbugs with me. I reached out the Hotels.com in an attempt for a resolve and according to the representative Travelodge reported that they’d had no knowledge of my reporting the issue when I’d spoken to management, housekeeping & left the evidence of a bloodfilled, dead bedbug on the bed.
2018년 10월에 1박 숙박함
답변 제공: Manager 님, 2018년 11월 9일
I am so sorry to hear about the situation that you experienced during your recent stay with us. Know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.