아구라 힐스, 로스앤젤레스의 가족 여행 호텔

"I clearly left my clothes in the closet before checking out of this hotel. I contacted the hotel immediately after checkout, yet they kept claiming they had never seen anything and that nothing was found. I know exactly where I left my belongings, but the hotel denied everything and took no responsibility whatsoever. When I complained in person at the lobby, they told me, "We'll follow up. If we find it, we'll contact you. If not, we'll consider compensation." But once I left LA, I sent multiple emails—which they read but never replied to for days. What made it worse was that while I was seriously explaining the situation, some staff nearby were smirking and laughing, as if it was a joke. It was disrespectful and completely unprofessional. There’s a strong possibility that a housekeeper stole my belongings, yet the hotel conducted no real investigation, gave no updates, and offered no resolution. They just kept saying things like “We understand” and “We’ll do our best”—but did absolutely nothing. Theft, zero accountability, and staff who mock customers—easily the worst hotel experience of my life. Stay far away from this place."

"호텔위치가 최고였어요"

"직원들이 쏘 붸리 카인드하구요 근처에 버거집이 있고 근처 주유소에 편의점이 있구여 공항까지 가는 셔틀버스도 있습니다. 가성비 갑 숙소도 깔끔하고 잠 잘잤습니다."

"가성비 좋고 방도 넓습니다. 급하게 당일 예약으로 잡았는데 불구하고 가격도 괜찮았습니다. 직원들도 친절합니다. "

"공항과 가까와 셔틀 이용도 편하고 비행기타기 전날 휴식취하기 너무 좋아요"

"Perfect location to stay while visiting Universal Studios Hollywood!"

"로비에 다양한 스낵바가 있습니다. 간단한 식사, 스낵, 요거트, 음료수 등이 있으며 아이스크림, 컴라면 까지 구입할 수 있습니다! (편의점 갈필요가 없습니다) 술은 판매하지 않습니다. 무료로 다양한 커피와 차를 로비에서 24시간 마실 수 있습니다"

"공항에서 매우 가깝고, Valet Parking 도 되어서 너무 편하고 좋았습니다. "

"The bedding and sleeping arrangements were comfortable. The interior was clean and spacious. However, the problem was that I had to wait for the hotel shuttle for an hour, even though it was only a 20-minute walk away. Waiting for the shuttle from 11 PM to midnight at the airport was not a pleasant experience."