아구라 힐스, 로스앤젤레스의 수영장이 있는 호텔

"객실은 깨끗했습니다. 직원도 친절했고 여러모로 좋았습니다. 다만, 셔틀버스 배차시간이 20~25분 정도라고 했는데, 대략 40분 정도 걸렸습니다. 그것 외에는 아주 만족합니다. "

"Very good "

"친절하고 위치가 훌륭함 "

"깨끗하고, 공항과 인접하여 이동이 편리했으며, 최상층에 gym이 위치하여 LA city view를 보며 운동할 수 있는 환경이 맘에 들었다."

"바로 도로옆이라 차소리 시끄러움 방 히터소리 너무 시끄러움 ㅡ아침은 메뉴 괜찮았으나 식탁 밑이 너무 지저분해서 치워달라하니 기다리라하고 대충만 치워주고 불친절 서비스 생수 없고 3불받고 발레비 40불이나 받아 어이없었음 다시 갈 의향 없음"

"매우 깨끗합니다. 유니버셜 스튜디오에 가기에 최적의 위치입니다."

"1층에 BAR가 있어 늦게까지 시끄러워요. 그거말곤 다 좋았어요…"

"Location is perfect "

"I clearly left my clothes in the closet before checking out of this hotel. I contacted the hotel immediately after checkout, yet they kept claiming they had never seen anything and that nothing was found. I know exactly where I left my belongings, but the hotel denied everything and took no responsibility whatsoever. When I complained in person at the lobby, they told me, "We'll follow up. If we find it, we'll contact you. If not, we'll consider compensation." But once I left LA, I sent multiple emails—which they read but never replied to for days. What made it worse was that while I was seriously explaining the situation, some staff nearby were smirking and laughing, as if it was a joke. It was disrespectful and completely unprofessional. There’s a strong possibility that a housekeeper stole my belongings, yet the hotel conducted no real investigation, gave no updates, and offered no resolution. They just kept saying things like “We understand” and “We’ll do our best”—but did absolutely nothing. Theft, zero accountability, and staff who mock customers—easily the worst hotel experience of my life. Stay far away from this place."