Family Room with Complimentary Railway Station Pickup. | 객실 내 금고, 무료 WiFi

옵티멈 타라 팰리스 여행 후기

3 out of 5
옵티멈 타라 팰리스
Shilp Gram Taj Mahal East Gate, Opposite Jalma Hospital, Taj Ganj, Agra, Uttar Pradesh

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 309개 이용 후기 중 88개" "
평점 8 - 좋아요. 309개 이용 후기 중 140개" "
평점 6 - 괜찮아요. 309개 이용 후기 중 30개" "
평점 4 - 별로예요. 309개 이용 후기 중 24개" "
평점 2 - 너무 별로예요. 309개 이용 후기 중 27개" "

7.8/10

청결 상태

8.0/10

직원 및 서비스

4.4/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

이용 후기

2/10 - 너무 별로예요

Yeong

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
호텔측에서 계열 숙소(여인숙급)를 임의로 배정함.
종업원들은 친절함. 단, 호텔 예약과 달리 안내 데스크에서 옆 건물로 이동 방을 안내함 , 설명은 계열 호텔이라는데 여인숙급이었음. 새벽 5시 옆방에서 목욕 물소리 요란하고 말소리 소음에 잠이 깰 정도임. 베관시설이 고장나서 저러나 싶을 정도로 소음 관리도 안되고 실망적임. 결국 방 배정, 소음등 항의에 호텔에서 아침 식사 제공하였으나 간단한 죽 정도로 메뉴도 빈약함. 호텔닷컴이 모든 호텔을 알고 예약 진행하는게 아님을 확실히 실감한 경험임. 중대형 호텔이 AGRA에 있으나 이를 소개 못하는 이유를 알고자 함.
2019년 2월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Not quite what you see in the photos
We stayed in this hotel for one night and was glad it wasn’t more. The rooms on first inspection aren’t exactly what you expect. It’s probably what the hotel looked like A decade or 2 ago. But it’s acceptable for the price. The main concern was the burn marks around the plugs and luckily our electronics were fully charged. In first inspection the room room looked clean enough, but when we got a little more settled I started noticing bits which weren’t right, stains on one of our towels, a slight tea stain look on the bed and a mirror which hadn’t been cleaned for some time. The stay was made worse by the extremely noisy family next door. However the staff were brilliant when I went down at 11pm to ask the room next door if they could be a little quieter. They rang straight away and apologised to me for the noise and being unable to sleep. Other than that the room was lovely and quiet and we couldn’t hear any of the traffic noise outside! It was a massive positive to the room.
Bathroom
Dirty mirror
Bathroom
Dirty bedding
2020년 3월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is very near to Taj Mahal, 8-10 min walk only. Though the room was big, the electrical equipments and sockets were faulty or not functional. The bathroom was not clean and the faucets were old and dirty. For the price Expedia charged, the overall experience was very poor. Our driver told us that there are better hotels nearby Taj about half the price we paid. We feel like we got ripped off.
2020년 1월에 1박 숙박함

8/10 - 좋아요

Ted

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Good value hotel near Taj Mahal
Good option for a one or two nights close to Taj Mahal.
2020년 1월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 직원 및 서비스, 객실의 편안함
Décevant. Personnel peu réactif. Petit déj Nul.
Décevant. On avait réservé trois chambres pour une nuit pour quatre adultes et trois enfants. On arrive tard le soir. L’eau de la douche n’était pas très chaude. Le lendemain quand on arrive pour le petit déjeuner, il n’y avait strictement rien de prévu. On a du attendre une demi-heure pour être servi le stricte minimum. Une tasse de thé remplie à moitié, impossible d’en avoir encore. Ils oublient la commande d’un chocolat chaud, et nous disent qu’il faut 20 minutes pour en faire un, alors qu’on a déjà pris du retard à cause d’eux. On avait pourtant payé le double du tarif habituel à cause de la fin d’année. Hôtel certes à proximité du Taj Mahal, mais à éviter si possible.
2019년 12월에 1박 숙박함

2/10 - 너무 별로예요

cedric

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Avoid at all costs
This hotel is dirty, no hot water or heating do not book you will regret it ignore the good reviews,
2019년 12월에 1박 숙박함

4/10 - 별로예요

MaryBeth

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 1박 숙박함

2/10 - 너무 별로예요

Mayank

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It Says Breakfast Included. There was two option only Alu Paratha and Pasta. Outside Foods are not allowed. Resturant does not accepts the Card Transaction its only Cash. Very Bad bedsheets and cover. TV was operating but no channels to view. I would suggest not to recommend this hotel in future.
2019년 12월에 2박 숙박함

2/10 - 너무 별로예요

jorge

2019년 11월에 1박 숙박함

8/10 - 좋아요

OLGA

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Near Taj Mahal. Great location
Good hotel within walking distance of the Taj Mahal. Near souvenir shops and cafes. Friendly staff. Interesting room design. But the room is not very soundproofed. Also the floor is not clean. The ventilation system does not work well in the bath. But overall a good hotel and great location.
2019년 11월에 2박 숙박함

8/10 - 좋아요

Jan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 2박 숙박함

6/10 - 괜찮아요

Maria

2019년 10월에 2박 숙박함

4/10 - 별로예요

Pat 님, Australia

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I booked a deluxe double room with view for 3 nights six months in advance. I arrived at 10pm after a 6 hour train trip. I was given a room with double bed and an absolutely disgusting bathroom and no view. The bathroom sink couldn't be turned off and water just flowed all night. Elsewhere water dripped all night. Bathroom floor wet all night. It was a ground floor room and down hall people talking loudly and banging all night in foyer area. Next morning I demanded a new room and staff happily provided room on 1st floor with window onto side street. This room was quite suitable for the price except mattress was so hard sleep was very difficult. If given this room first night I would have made no complaint and happy with this hotel. No explanation or apology given by hotel. Location was good, a/c good, WiFi good, safe area, walking distance to Taj Mahal. Restaurant was okay but very slow service even when no other customers. On 1st floor room shower wets whole bathroom floor and it stays wet. Sheets were yellow and stained but probably cleaned and just very old. Not sure of better offerings in accommodation in Agra. But if choose this hotel avoid ground floor room.
2019년 10월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Struttura ben tenuta stanza confortevome e pulita molto vicina al Taj Mahal
2019년 8월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 7월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 직원 및 서비스
Bon rapport qualité prix Très bien place Fonctinnel
2019년 7월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스
I did not enjoy the attitude or level of service from the hotel staff who were not very welcoming.
2019년 4월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 직원 및 서비스
It was ok. Great for the Taj Mahal but not really anything else. Customer service left a lot to be desired and booking a trip with them is not recommended
2019년 4월에 1박 숙박함

8/10 - 좋아요

Nas 님, Fiji

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I liked this hotel overall but the bed was really hard to sleep on. They need to change the mattress!
2019년 4월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 직원 및 서비스
Very close to the Taj Mahal, perfect walking distance.
2019년 3월에 1박 숙박함

6/10 - 괜찮아요

Rina 님, Toronto, Canada

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Overall an OK stay for one night to see the Taj Mahal and nearby attractions. Bed was comfortable but room and bathroom extremely muggy and stuffy. They didn’t have a record of our reservation when we arrived even though it was booked and prepaid, but still got the room we expected. The restaurant was pretty expensive compared to everywhere else we’ve eaten in india and the food was just ok. Also don’t book busses onward through the hotel.. they charge double what you will pay online or at travel counters and you still have to get yourself to the bus station. Same for private transfers... go with Uber or Ola cabs instead.
2019년 3월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 2월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

2019년 2월에 1박 숙박함

6/10 - 괜찮아요

Deirdre

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
Rooms were alright, stay away from the restaurant, food was very poor. We couldn't eat anything from the breakfast buffet and had to go elsewhere.
2019년 2월에 1박 숙박함

6/10 - 괜찮아요

Andrea

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2019년 1월에 1박 숙박함

10/10 - 훌륭해요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Decent.
The hotel is idea for visiting The Taj, nice big rooms and a great warm shower (the shower is timed and only warm at certain times). Staff are helpful, we booked two nights but only stayed one as apart from The Taj, there’s not really anything to do in the area.
2019년 1월에 2박 숙박함

8/10 - 좋아요

momo 님, japan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
タージマハルへは400mと徒歩圏内。 アグラフォート駅についてすぐつかまったオートのドライバーは、ホテルの名前をいうとすぐわかってくれました。 夜中はお湯が出ないことや、タージマハルのオープン時間などを、わかりやすく一枚の紙にしてくれていて、フロントで丁寧に説明してくれました。
2019년 1월에 1박 숙박함

8/10 - 좋아요

Stacey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 1월에 1박 숙박함

8/10 - 좋아요

frederico

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Muito boa
2019년 1월에 2박 숙박함

10/10 - 훌륭해요

Luis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very close to Taj Mahal
I only wanted to see the Taj Mahal and this hotel it´s prefect for that, not expensive, very close to the site and they have a restaurant with good prices at the entrance, they even stored my luggage for some time the day i was leaving. That´s the good part, the bad part is that the shower didn´t have hot water all day, and even when it has it´s not that hot, and when I was leaving they saw that my uber didn´t arrived and they charge me a lot more for a taxi even after a day before they told me the price for such service (All of india it´s like that, but still watch out), that apart It´s a very good place to visit the Taj
2018년 12월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 11월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

2018년 11월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bom
Cafe da manha muito bom.
2018년 11월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

Amazing location, can walk to Taj Mahal and stores nearby. Front desk staff can speak English very well. Restaurant is fairly priced. Only complaint is the washroom needed some updating as the room was modern and lovely, while the washroom was very old, outdated and felt like a dungeon.
2018년 11월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
good location to view Taj Mahal!
2018년 11월에 1박 숙박함
답변 제공: Optimum Tara Palace 님, 2018년 11월 13일
Dear Guest, Greetings of the day! We are delighted to learn about your wonderful experience. Your positive comments are a source of motivation for the team! Thank you for taking the time out to share your feedback. We value your patronage and look forward to welcoming you back soon. Warm regards,

8/10 - 좋아요

Alastair 님, Paris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel, close to Taj, friendly and helpful staff, condition was good (not excellent, but above average).
2018년 10월에 1박 숙박함
답변 제공: Optimum Tara Palace 님, 2018년 11월 13일
Dear Guest, Greetings of the day! We are delighted to learn about your wonderful experience. Your positive comments are a source of motivation for the team! Thank you for taking the time out to share your feedback. We value your patronage and look forward to welcoming you back soon. Warm regards,

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Unclean hotel
Unfortunately the rooms were made to look clean but when we went to go to sleep the beds had been slept in with food stains and rice in the bed. YUCK. They moved us to another room but we still felt beds weren't very clean. Breakfast services were slow, and my husbands coffee never arrived after asking for it twice we left. Don't stay here
2018년 9월에 1박 숙박함
답변 제공: Optimum Tara Palace 님, 2018년 9월 25일
Dear Guest, Greetings of the day! Thank you for your valuable feedback. At the outset, we would like to apologize for the inconvenience caused. While we regret the inconvenience you have experienced, we would additionally request you to treat this as an isolated incident and not a reflection of our normal services and approach to our honored guests. In our hotel, it is our constant endeavor to provide you with high standards of personalized service and efficiency. We look forward to your comfort and care in our hotel. Looking forward to seeing you soon again. Thanks and Regards, Optimum Tara Palace

6/10 - 괜찮아요

Ian 님, Durham uk

좋아요: 청결 상태, 직원 및 서비스
The hotel was probably a little bit run down with an extremely basic bathroom we were also disappointed it didn’t have its advertised safe as that is one of the items I specifically look for when choosing a hotel. Having said that for a 1 night stay to visit the taj mahal it was ok as it was clean and no more than a 10 minute walk away.
2018년 5월에 1박 숙박함
답변 제공: Optimum Tara Palace 님, 2018년 6월 1일
Dear Guest, Greetings of the day! Thank you for your valuable feedback. At the outset, we would like to apologize for the inconvenience caused. While we regret the inconvenience you have experienced, we would additionally request you to treat this as an isolated incident and not a reflection of our normal services and approach to our honored guests. In our hotel, it is our constant endeavor to provide you with high standards of personalized service and efficiency. We look forward to your comfort and care in our hotel. Looking forward to seeing you soon again. Thanks and Regards,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastically located for Taj Mahal
Clean, good standard hotel with a lovely , large bedroom . Was such a perfect base for staying over and visiting the Taj Mahal. I went with family of 4 and our large room was spacious and clean. thanks
2018년 4월에 1박 숙박함
답변 제공: Optimum Tara Palace 님, 2018년 4월 20일
Dear Guest, We deeply appreciate you choose us as your sweet home during the trip. Hope you created lots of wonderful memories in the journey, and also got full rest in the hotel that helps you can back home with energy and joy. Let your voice become the steps of our progress! All of the staff is looking forward to your next visit! Thank you! Sincerely,

8/10 - 좋아요

Justin 님, Canada

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice budget hotel with excellent staff
It was an excellent experience with very preasent staff. Mr. Pathak and other staff members went above and beyond of what can be expected from the hotel staff. These gentlemen got us in touch with a photographer at Taj, who had given us a wrong CD and had no contact info. The photographer was of no help, but the staff from the hotel phoned us again to see if they can be of further help to us. Thanks you all very much!
2018년 3월에 1박 숙박함
답변 제공: Optimum Tara Palace 님, 2018년 4월 10일
Dear Guest, Greetings of the day! Thank you so much for sharing with us such a wonderful review. We are really pleased to know that you truly enjoyed your experience at our hotel. Our associates are what truly set us apart. With a spirit to serve, we take great pride in the not only meeting but exceeding our guest’s expectations. We shall certainly share your words of recognition with the team to let them know that their efforts have helped make your stay a memorable one. Thank you once again for the lovely review and looking forward to the pleasures of your continued visits. Warm Regards,

4/10 - 별로예요

mic 님, bangkok

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Family trip in Agra
Dirty and hot water don’t work well in family rooms
2018년 3월에 1박 숙박함
답변 제공: Hotel Krishna 님, 2018년 3월 26일
Dear Guest, Greetings of the day! Thank you for your valuable feedback. At the outset, we would like to apologize for the inconvenience caused. While we regret the inconvenience you have experienced, we would additionally request you to treat this as an isolated incident and not a reflection of our normal services and approach to our honored guests. In our hotel, it is our constant endeavor to provide you with high standards of personalized service and efficiency. We look forward to your comfort and care in our hotel. Looking forward to seeing you soon again. Thanks and Regards, Optimum Tara Palace

10/10 - 훌륭해요

Marcin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Mega fajny hotel- idealna lokalizacji przy drodze do Tadż Mahal. Super recepcjonista- maga pomocny i przyjazny
답변 제공: Optimum Tara Palace 님, 2018년 3월 26일
Drogi Gościu, Pozdrowienia dnia! Dziękuję bardzo za podzielenie się z nami tak wspaniałą recenzją. Cieszymy się, że naprawdę dobrze się bawiłeś w naszym hotelu. Nasi współpracownicy są tym, co nas wyróżnia. W duchu służenia, jesteśmy dumni nie tylko ze spotkania, ale również z oczekiwania naszych gości. Z pewnością podzielimy się słowami uznania z zespołem, aby poinformować ich, że ich starania pomogły uczynić Państwa pobyt niezapomnianym. Jeszcze raz dziękuję za cudowny przegląd i czekam na przyjemności z dalszych wizyt. Gorące pozdrowienia, Optimum Tara Palace

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible place
The room has ZERO sound proof capability. By that I mean, I can hear the staff talking loudly, and shutting the doors like it's an abandoned place. At 2am in the night, there were music playing loudly out side the window from a low quality speaker. For the entire night, their staff were making noise constantly. I lived in room 305, the telephone was not working at all so cannot call the front desk.
2018년 3월에 1박 숙박함
답변 제공: Optimum Tara Palace 님, 2018년 3월 20일
Dear Guest, Greetings of the day! Thank you for your valuable feedback. At the outset, we would like to apologize for the inconvenience caused. While we regret the inconvenience you have experienced, we would additionally request you to treat this as an isolated incident and not a reflection of our normal services and approach to our honored guests. In our hotel, it is our constant endeavor to provide you with high standards of personalized service and efficiency. We look forward to your comfort and care in our hotel. Looking forward to seeing you soon again. Thanks and Regards, Optimum Tara Palace

6/10 - 괜찮아요

Donnie 님, Canada

좋아요: 청결 상태, 직원 및 서비스
Simple hotel, in great location for the Taj
Simple, acceptable and affordable hotel in great location to walk to the Taj Mahal. Beyond that, the room and hotel itself do not look as nice as the pictures, and the staff encouraged us to instead stay at a partner hotel down the street despite booking our stay weeks in advance. Despite that, the room was clean, there was hot water (after asking for it to be fixed), and it was just fine for 1 night and to visit the Taj Mahal. I also booked a car through the staff which worked out well.
2018년 2월에 1박 숙박함
답변 제공: Optimum Tara Palace 님, 2018년 3월 8일
Dear Guest, Thank you so much for taking the time review us. We are deeply concerned to read the shortcomings highlighted by you. Please accept our sincere apologies for the issues you faced during your stay with us. The issues you faced could and should have been avoided if we are to pride ourselves on our standards. We shall be taking them up with the concerned teams to ensure that corrective measures are taken immediately and effectively. We assure you that these lapses were an exception to our normal standard and we hope you will not allow it to forever mark your impression of our hotel. We, once again, apologize to you and assure that better care will be exercised in future to ensure that your stay with us is enjoyable. Thank you, Optimum Tara Palace

8/10 - 좋아요

dai

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
レビューで最高点を付けるように命令してくるホテル
タージマハールまで歩いて10分ほどで行けます。客室は広くて快適でしたが、天井裏にネズミがいるらしく走り回る音が聞こえていました。朝食はパンと卵料理だけです。チェックアウトのときに、レビューサイトで最高点を付けるようにしつこく命令してきたのがウザかったです。
2018년 2월에 1박 숙박함
답변 제공: Optimum Tara Palace 님, 2018년 3월 3일
お客様、 私たちを見直す時間を取ってくれてありがとう、ありがとう。 私たちは、あなたが強調した欠点を読むことを深く心配しています。 ご滞在中に直面した問題については、心からお詫び申し上げます。 あなたが直面した問題は、私たちの基準に誇りを持っていれば避けることができました。 適切な措置が迅速かつ効果的に行われることを確実にするため、関係するチームと一緒に取り上げます。 これらの問題は通常のスタンダードの例外であり、ホテルの印象を永遠に残すことはできません。 私たちはあなたに謝罪し、将来的にはより良いケアが行われ、私たちとの滞在が楽しくなることを保証します。 ありがとうございました、 最適タラ宮殿

4/10 - 별로예요

First visiting 님, Japan

별로예요: 숙박 시설 상태 및 시설
タージマハールには高いホテル The hotel close to Taj Mahal
タージマハールには歩いていける距離で便利です。南門のチケット売り場が門前になっていたので、歩いてチケット売り場まで行きました。アグラの中心部からは遠く、リキシャはホテル前に待機してるものを利用せざるを得なく、必要以上にぼったくられます。 ホテル自体はインドでは普通だと思います。温かくはないお湯が指定の時間だけ出ました。部屋の設備は特に問題はなかったです。スタッフはそれほど親切ではなかったですが、インドなので仕方ないと思います。 Tho hotel is at the very close place to Taj Mahal, so you can go to the ticket office on foot. However, Rikishas which wait in front of the hotel are not kind, but you cannot help with using them because it is far from the central. The facility was ok though I couldn’t use hot water as high temperature as I expected. The staffs were not bad.
2018년 2월에 1박 숙박함
답변 제공: Optimum Tara Palace 님, 2018년 3월 3일
お客様、 私たちを見直す時間を取ってくれてありがとう、ありがとう。 私たちは、あなたが強調した欠点を読むことを深く心配しています。 ご滞在中に直面した問題については、心からお詫び申し上げます。 あなたが直面した問題は、私たちの基準に誇りを持っていれば避けることができました。 適切な措置が迅速かつ効果的に行われることを確実にするため、関係するチームと一緒に取り上げます。 これらの問題は通常のスタンダードの例外であり、ホテルの印象を永遠に残すことはできません。 私たちはあなたに謝罪し、将来的にはより良いケアが行われ、私たちとの滞在が楽しくなることを保証します。 ありがとうございました、 最適タラ宮殿

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
Wir waren 2 Nächte im Optimum Tara Palace. Für ein Low-Budget-Hotel ist es absolut in Ordnung. Etwas gestört haben die harten Matratzen, und dass das warme Wasser auf bestimmte Uhrzeiten beschränkt war. Insgesamt kann man sich damit aber gut arrangieren. Die Nähe zum Taj Mahal macht das Hotel allemal empfehlenswert.
2018년 2월에 2박 숙박함
답변 제공: Optimum Tara Palace 님, 2018년 3월 1일
Lieber Gast, Grüße von und danke, dass du dir Zeit genommen hast, eine Rezension über uns zu schreiben. Wir sind so froh zu wissen, dass Sie unseren Hotelstandort und -service mögen. Außerdem haben wir Ihre Bedenken in Bezug auf harte Matratzen und Warmwasserprobleme geteilt. Ihre Unterstützung und schöne Erfahrung ist die Motivation für uns, weiterhin jeden Tag aktiv zu sein. Nochmals vielen Dank für Ihren Aufenthalt bei uns. Wir freuen uns, Sie in naher Zukunft wieder zu begrüßen! Freundliche Grüße, Optimaler Tara-Palast

8/10 - 좋아요

PIERRE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hôtel impeccable accueil sympathique chambre super à conseiller.Sylvie Pierre
2018년 2월에 2박 숙박함
답변 제공: Optimum Tara Palace 님, 2018년 2월 21일
Cher invité, Nous vous remercions de nous choisir comme hôtel préféré lors de votre visite et pour avoir partagé un tel commentaire. L'équipe a également été submergée de lire vos aimables paroles d'appréciation. Les membres de notre équipe sont notre plus grande force et votre appréciation les motivera certainement à atteindre de nouveaux sommets d'excellence. Nous nous efforçons de faire en sorte que chaque invité quitte son poste d'ambassadeur de notre hôtel. Nous sommes heureux de constater que nous avons dépassé vos attentes. Nous vous remercions encore une fois pour vos commentaires élogieux sur votre expérience dans notre hôtel et espérons avoir plus d'opportunités pour vous servir. Meilleures salutations, Optimum Tara Palace...

8/10 - 좋아요

Mohammad Hafizur

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Palms Gurgaon
Sehr gutes Personal wo der Gast immer an erster Stelle ist. Top Location und top Service
2018년 1월에 1박 숙박함
답변 제공: Optimum Tara Palace 님, 2018년 2월 11일
Lieber Gast, Grüße des Tages! Wir freuen uns, von Ihrer wundervollen Erfahrung zu erfahren. Ihre positiven Kommentare motivieren das Team! Danke, dass Sie sich Zeit genommen haben, um Ihr Feedback zu teilen. Wir schätzen Ihre Schirmherrschaft und freuen uns darauf, Sie bald wieder zu begrüßen. Herzliche Grüße, Optimaler Tara-Palast

6/10 - 괜찮아요

Sandra

el baño es malisimo, no tiene calefaccion o te la cobran extra....
2018년 1월에 2박 숙박함
답변 제공: Optimum Tara Palace 님, 2018년 1월 22일
Querido invitado, ¡Saludos del día! Gracias por tus valiosos comentarios. Al principio, nos gustaría disculparnos por las molestias ocasionadas. Si bien lamentamos los inconvenientes que ha experimentado, también le solicitamos que trate esto como un incidente aislado y no como un reflejo de nuestros servicios normales y acercamiento a nuestros huéspedes de honor. En nuestro hotel, es nuestro esfuerzo constante proporcionarle altos estándares de servicio personalizado y eficiencia. Esperamos su comodidad y cuidado en nuestro hotel. Espero verte pronto otra vez. Gracias y saludos, Óptimo Tara Palace