로비

퀄리티 인 앳 알바니 몰 여행 후기

2.5 out of 5
퀄리티 인 앳 알바니 몰
806 N Westover Blvd, Albany, GA

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 430개 이용 후기 중 125개" "
평점 8 - 좋아요. 430개 이용 후기 중 111개" "
평점 6 - 괜찮아요. 430개 이용 후기 중 82개" "
평점 4 - 별로예요. 430개 이용 후기 중 50개" "
평점 2 - 너무 별로예요. 430개 이용 후기 중 62개" "

7.0/10

청결 상태

7.8/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

10/10 - 훌륭해요

george

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I would use this property again
2024년 4월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 16일
Dear George, we're delighted to hear that you would consider using our property again in the future. Your satisfaction is our utmost priority, and we're committed to providing you with excellent service and a comfortable stay each time you visit. Thank you for your continued support, and we look forward to welcoming you back for another wonderful stay soon! If there's anything we can do to make your next visit even better, please don't hesitate to let us know.Best Regards,Guest Experience Team

2/10 - 너무 별로예요

Sherri

My state was horrible. The room was nasty. The baseboard and the walls were nasty. The shower was atrocious. There was loud music throughout the night. People were in and out walking up and down the breezeway. The floors were nasty sticky. The room smelled horrible. This was nothing like your advertisement or your front interest which was clean and immaculate. I wish I can get my money back.
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 8일
Dear Sherri, we're truly sorry to hear about your disappointing experience during your stay. It's disheartening to learn that the cleanliness and overall condition of your room did not meet our usual standards. Please accept our sincere apologies for any inconvenience this may have caused you. We take all feedback seriously and will share these issues with our housekeeping and maintenance teams to ensure that similar situations are avoided in the future. Your comfort and satisfaction are important to us, and we would appreciate the opportunity to make things right. Please reach out to our team directly so we can discuss your concerns further and see what we can do to compensate you for your experience.Best Regards,Guest Experience Team

6/10 - 괜찮아요

Lowell

가족 여행
별로예요: 직원 및 서비스
Couldn’t get the hair dryer to work, furniture was dirty, very limited breakfast and there was no one that could print us a receipt when we left.
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 29일
Dear Lowell, thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. It's disappointing to hear that you encountered issues with the hair dryer, the cleanliness of the furniture, and the limited breakfast options. Please know that this does not reflect the high standards we aim to uphold. We have shared these concerns with our housekeeping and maintenance teams to ensure that they are promptly resolved. Regarding the receipt, we apologize for any inconvenience caused by the unavailability of our staff to assist with printing it. We will review our procedures to ensure that this is handled in the future. Your satisfaction is our top priority, and we appreciate your patience and understanding. If there's anything else we can do to make amends or if you have any further concerns, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back for a much-improved experience in the future.Best Regards,Guest Experience Team

10/10 - 훌륭해요

Andrea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 26일
Dear Andrea, thanks for your positive and generous rating. We feel glad to know that your time with us was great, and we look forward to hosting you soon! Best Regards,Guest Experience Team

8/10 - 좋아요

Aaron

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bed and room was comfortable. Breakfast was not as good as I had hoped.
2024년 3월에 6박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 26일
Dear Aaron, thank you for taking the time to share your feedback with us. We're pleased to hear that you found your room and bed comfortable during your stay. However, we apologize that the breakfast did not meet your expectations. Your comments are valuable to us as we strive to continuously improve our services. We will review our breakfast offerings to ensure a more satisfying experience for our guests in the future. If there's anything else we can do to enhance your stay during your next visit, please let us know. We appreciate your patronage and look forward to welcoming you back soon.Best Regards,Guest Experience Team

4/10 - 별로예요

Kevin

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room was very dank and needed a deep clean
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 18일
Dear Kevin, we're disheartened to hear that your recent stay did not meet your expectations. Providing a clean and comfortable environment is our top priority, and we apologize for falling short during your visit. Your feedback regarding the cleanliness of the room is valuable, and we will share this issue promptly with our housekeeping team to ensure that future guests do not encounter similar concerns. Thank you for bringing this matter to our attention, and we hope to have the opportunity to restore your confidence in our accommodations during any future travels.Best Regards,Guest Experience Team

6/10 - 괜찮아요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was clean and quiet. The staff was professional and courteous. Two things to bear in mind: First, the website at Expedia says there is a hot tub; there was not one, or at least not one available. (The pool is also not open yet, though the weather was warm.) Second, and more importantly, the breakfast was awful. The coffee was simply nasty, and the food options were very limited. Some bagels and cream cheese would have been a major improvement.
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 15일
Dear David, thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel clean, and quiet, and our staff professional and courteous. However, we apologize for any inconvenience regarding the discrepancies between our amenities and what was advertised, including the absence of a hot tub and the limited breakfast options. We understand your disappointment and assure you that we will handle these issues promptly to ensure improvements are made. Your comments are valuable to us as we strive to provide the best possible experience for our guests. We appreciate your understanding and patience, and we hope to have the opportunity to welcome you back for a much-improved stay in the future.Best Regards,Guest Experience Team

8/10 - 좋아요

Nicholas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 15일
Dear Nicholas, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Best Regards,Guest Experience Team

8/10 - 좋아요

Katharine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was friendly and welcoming. Great location.
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 11일
Dear Katharine, thank you for taking the time to share your experience. We are delighted to hear that our staff's friendliness and welcoming demeanor, along with our great location, contributed to your positive stay. Your feedback is valuable to us, and we appreciate your kind words. If you have any suggestions or if there's anything specific you'd like to highlight about your visit, please let us know. We look forward to the pleasure of hosting you again in the future.Best Regards,Guest Experience Team

10/10 - 훌륭해요

patricia

2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 28일
Dear Patricia, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards,Guest Experience Team

10/10 - 훌륭해요

Amy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff, easy check in. Parking available right in front of our room. Comfortable bed and pillows. . Clean.
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 11일
Dear Amy, thank you for taking the time to share your positive experience at our hotel. We're delighted to hear that you found our staff to be friendly, check-in easy, and your room comfortable and clean. Providing a pleasant and convenient stay for our guests is our top priority, and we're glad we could meet your expectations. If there's anything specific you enjoyed or any suggestions you may have, please feel free to share. We appreciate your feedback and look forward to welcoming you back on your next visit. Safe travels!Best Regards,Guest Experience Team

2/10 - 너무 별로예요

Juan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: P 님, 2024년 2월 20일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 - 훌륭해요

Santiago

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Customer Care Team 님, 2024년 2월 13일
Dear Santiago, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards,Guest Experience Team

10/10 - 훌륭해요

Porsha 님, nlr

2024년 1월에 1박 숙박함
답변 제공: Patrick 님, 2024년 2월 4일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

10/10 - 훌륭해요

Jewell

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
awesome beakfast was great too
2024년 1월에 1박 숙박함
답변 제공: Patrick 님, 2024년 2월 4일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

2/10 - 너무 별로예요

Tiffany

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Don’t stay here! It’s awful
2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 30일
Dear Tiffany, we're truly sorry to hear about your disappointing experience during your recent stay. Providing a clean, comfortable environment with attentive service is paramount to us, and we regret that we fell short of meeting your expectations in these areas. Your feedback regarding cleanliness, staff service, amenities, and property conditions is deeply concerning, and we assure you that we take such comments seriously. Please know that we are committed to handling these issues promptly and making necessary improvements to ensure a more positive experience for our guests in the future. We apologize for any inconvenience caused, and we appreciate your feedback as it helps us to enhance our standards.Best Regards,Guest Experience Team

10/10 - 훌륭해요

Anthony

2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 22일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 - 좋아요

Richard

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and convient
2024년 1월에 2박 숙박함
답변 제공: Patrick 님, 2024년 1월 24일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 - 좋아요

MILTON

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We love that it was close to every place i had to go and very easy to locate. No bad comment about the place.
2024년 1월에 3박 숙박함
답변 제공: Patrick 님, 2024년 1월 24일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 - 별로예요

arvin

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was poorly insultedfrom next room. Tacky.
2024년 1월에 1박 숙박함
답변 제공: Patrick 님, 2024년 1월 18일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 - 훌륭해요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Patrick 님, 2024년 1월 15일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 - 괜찮아요

James

2024년 1월에 1박 숙박함
답변 제공: Patrick 님, 2024년 1월 15일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Patrick 님, 2024년 1월 8일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 - 괜찮아요

Joseph

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Did not like breakfast.
2024년 1월에 1박 숙박함
답변 제공: Patrick 님, 2024년 1월 8일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 - 좋아요

Lecian

좋아요: 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Patrick 님, 2024년 1월 8일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 - 좋아요

Ricara

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Patrick 님, 2024년 1월 8일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 - 괜찮아요

Sue C

단체 여행
좋아요: 청결 상태, 직원 및 서비스
We were given a eoon with an adjoining room hollow door. On the first night, the neighbors had the TV on all night, quite loudly. They were to be leaving so I didn't ask that we be moved. Unfortunately, they either returned, or another party moved in, so that on our last (4th) night the TV was again on all night, even more loudly. I will stay at this hotel again when needed, but I will be sure to ask for a room without an adjoining door!
2023년 12월에 4박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 3일
Dear Sue, thank you for sharing your feedback with us. We apologize for the inconvenience you experienced due to the noise from the adjoining room. We understand how important a peaceful night's sleep is for our guests, and we're sorry that this aspect of your stay did not meet your expectations. Your comfort is our priority, and we appreciate your understanding. We will make a note of your preference for a room without an adjoining door for your future stays. Please feel free to reach out to our front desk team before your next visit, and we will ensure your room assignment aligns with your preferences. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience. Thank you for choosing our hotel, and we look forward to serving you better in the future. Safe travels!Best Regards,Guest Experience Team

10/10 - 훌륭해요

Kym

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and convenient. Easy checkin.
2023년 12월에 1박 숙박함
답변 제공: Patrick 님, 2023년 12월 29일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 - 좋아요

Sylvia

2023년 12월에 2박 숙박함
답변 제공: Patrick 님, 2024년 1월 15일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 - 별로예요

christian

출장 여행
좋아요: 직원 및 서비스
별로예요: 객실의 편안함
Never again
2023년 12월에 1박 숙박함
답변 제공: Patrick 님, 2023년 12월 26일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 - 훌륭해요

Kevin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Patrick 님, 2023년 12월 25일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 - 훌륭해요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Patrick 님, 2023년 12월 24일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 - 훌륭해요

Sylvia

2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 12일
Dear Sylvia, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Guest Experience Team

2/10 - 너무 별로예요

Myron

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
I was not informed of my cancelled reservation, and was still charged for a night stay that was not verified by the Quality Inn location.
2023년 12월에 4박 숙박함
답변 제공: Patrick 님, 2023년 12월 21일
On behalf of our entire team, I would like to apologize for failing to exceed your expectations.

8/10 - 좋아요

Tabithia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Patrick 님, 2023년 12월 18일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 - 좋아요

Tabithia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Patrick 님, 2023년 12월 17일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 - 괜찮아요

Lialisbeth

좋아요: 직원 및 서비스
별로예요: 청결 상태
The floor in the room was very dirty. My kids were barefoot in the room and their feet
2023년 12월에 1박 숙박함
답변 제공: Patrick 님, 2023년 12월 16일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 - 좋아요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 13일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 - 너무 별로예요

Anthony

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s a shame they don’t take care of property like they should
2023년 12월에 1박 숙박함
답변 제공: Patrick 님, 2023년 12월 13일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 - 별로예요

Sheryl

2023년 12월에 1박 숙박함
답변 제공: Patrick 님, 2024년 2월 4일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 - 훌륭해요

Santiago

2023년 12월에 1박 숙박함
답변 제공: Patrick 님, 2023년 12월 9일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 - 괜찮아요

robert

출장 여행
별로예요: 청결 상태, 직원 및 서비스
Disappointment
After desk clerk pranced out of the back to tell me there was an extra charge (but never deigned to tell what it would be) for arriving 95 minutes early, waited. She let me into essentially unoccupied facility. The room, tho convenient, was sad. Dated trash papers in the closet and room corners demonstrated that any semblence of cleaning had not occurred in at least seven weeks. Attempts to recaulk bathroom left mold filled gaps throughout. Parts of floor had not seen a mop in a long time Bathroom supplies broken & left with substitutes. Bedding comfortable & room controls adequate. I spent several nights here in past years when it was a real motel and a credit to the chain but now just a pretty sign & lobby to suck unsuspecting folks off the road. OK, the mall is dying but this is no longer worth the risk to stay here. I WILL NEVER STAY HERE AGAIN and discourage any traveler from looking at this place. Sad, sad, sad.
2023년 11월에 1박 숙박함
답변 제공: Patrick 님, 2023년 12월 6일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 - 너무 별로예요

Debbie

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing Just looks nice online
2023년 11월에 2박 숙박함
답변 제공: Patrick 님, 2023년 12월 6일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 - 좋아요

Sylvia

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet
2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 5일
Dear Sylvia, we're delighted to hear that you appreciated the quiet ambiance during your stay. Creating a peaceful environment for our guests is a top priority. If there's anything specific you enjoyed or if you have any suggestions on how we can make your future visits even more pleasant, feel free to let us know. We look forward to welcoming you back for another peaceful stay. Thank you for choosing us!Best Regards,Guest Experience Team

10/10 - 훌륭해요

Sheila S

2023년 11월에 2박 숙박함
답변 제공: Patrick 님, 2023년 12월 16일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 - 훌륭해요

Brad

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Person checking us in was very friendly and promptly took care of a minor issue in the room when called.
2023년 11월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 28일
Dear Brad, It's fantastic to hear that your check-in experience was pleasant and that our team member was able to assist you promptly and effectively with the minor issue in your room. We take pride in providing exceptional service to our guests, and it's always great to know when we've met or exceeded expectations. Thank you for acknowledging the friendliness and responsiveness of our staff. Your feedback motivates us to continue delivering excellent service to all our guests. Should you have any further needs or if there's anything else we can assist you with during your stay, please don't hesitate to let us know. We're here to ensure you have a comfortable and enjoyable time with us. We appreciate your support and hope to make your stay even more delightful moving forward!Best Regards,Guest Experience Team

8/10 - 좋아요

Tamara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 28일
Dear Tamara, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards,Guest Experience Team

8/10 - 좋아요

Sylvia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a nice stay.
2023년 11월에 1박 숙박함
답변 제공: Patrick 님, 2023년 12월 6일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

8/10 - 좋아요

Sylvia

연인과의 여행
좋아요: 편의 시설/서비스
Loved everything about it.
2023년 11월에 1박 숙박함
답변 제공: Patrick 님, 2023년 12월 6일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

8/10 - 좋아요

Porsha 님, nlr

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
It wS clean and convenient
2023년 11월에 1박 숙박함
답변 제공: Patrick 님, 2023년 12월 6일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,