바(숙박 시설 내)

애투라 앨버리 여행 후기

4 out of 5
애투라 앨버리
648 Dean Street, Albury, NSW

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1002개 이용 후기 중 430개" "
평점 8 - 좋아요. 1002개 이용 후기 중 409개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 118개" "
평점 4 - 별로예요. 1002개 이용 후기 중 30개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 15개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

10/10 - 훌륭해요

Cathy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함

6/10 - 괜찮아요

GARY

별로예요: 숙박 시설 상태 및 시설
Condition of the property is a bit run down. Room has a bit of odour.
2024년 5월에 1박 숙박함
답변 제공: The Atura Albury Team 님, 2024년 5월 21일
Thank you for your honest feedback Gary. The property is currently going through many upgrades and changes. Recently we have started with brand new dream beds and the completion of our entirely new elevators.We intend on this iconic Albury establishment to continue to age gracefully and hope that you do return one day to experience the exciting changes coming.Warm regards, The Atura Team

10/10 - 훌륭해요

Catherine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Really thought the staff here went out of their way to be helpful, especially Kristy (sorry if I’ve spent that wrong) We arrived late-ish and they made sure we were fed and watered. Nice food too!!! Good sized portions and well priced. Room was lovely, really spacious and very clean
2024년 4월에 1박 숙박함
답변 제공: The Atura Albury Team 님, 2024년 5월 3일
We appreciate all your feedback Catherine and are so pleased to hear you enjoyed your stay. We hope you return again one day and travel safe until then!Warm regards, The Atura Albury Team

10/10 - 훌륭해요

LEANNE

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location close to lots of things to do. Lift out of action so a bit of waiting but a good place to stay
2024년 4월에 2박 숙박함
답변 제공: The Atura Albury Team 님, 2024년 5월 3일
We really appreciate the honest feedback Karen. We have been replacing our aging lift system. This has been 12 months in the works and we are now in the final stages of keeping this iconic Albury Building aging gracefully!We do hope to see you again as we have some other exciting upcoming changes!Warm regards, the Atura Albury Team

8/10 - 좋아요

Rhiannon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was lovely for us,thank you
2024년 4월에 1박 숙박함
답변 제공: The Atura Albury Team 님, 2024년 5월 3일
Thank you kindly for taking the time to review your stay at Atura Albury Rhiannon. We hope to see you again soon.Warm regards, the Atura Albury Team

8/10 - 좋아요

Karen

가족 여행
좋아요: 편의 시설/서비스
Very nice place to stay
2024년 4월에 2박 숙박함
답변 제공: The Atura Albury Team 님, 2024년 5월 3일
Thank you for the feedback Karen. We truly appreciate this and hope to see you again.Warm regards, the Atura Albury Team

8/10 - 좋아요

Andrew

2024년 4월에 1박 숙박함
답변 제공: The Atura Albury Team 님, 2024년 5월 5일
We appreciate your feedback Andrew. We hope you return to our Hotel in the future and please travel safe until then.Warm regards, The Atura Albury Team

10/10 - 훌륭해요

Meg

연인과의 여행
Clean nice room aesthetics especially lighting. Wonderful bed and friendly check in.
2024년 4월에 1박 숙박함
답변 제공: Atura Albury Team 님, 2024년 5월 3일
We love hearing feedback like this Meg! We hope you return to our Hotel as we truly enjoyed having you here!Warm regards, the Atura Albury Team

6/10 - 괜찮아요

Nerrida

연인과의 여행
좋아요: 직원 및 서비스
The property is old and very dusty. The beds are very comfortable but the sheets don't stay on.
2024년 4월에 1박 숙박함
답변 제공: The Atura Albury Team 님, 2024년 5월 3일
We appreciate your feedback Nerida. Atura Albury is going through many updates both currently and in the future. We do hope you return to see the exciting changes coming to this iconic Albury Building.Warm regards, the Atura Albury Team

10/10 - 훌륭해요

Helen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A very convenient place stop off on a journey between Sydney and Melbourne.
2024년 4월에 1박 숙박함
답변 제공: The Atura Albury Team 님, 2024년 5월 3일
We appreciated such great feedback Helen! See you again soon.Warm regards, the Atura Albury Team

8/10 - 좋아요

Ashley

2024년 4월에 1박 숙박함
답변 제공: The Atura Albury Team 님, 2024년 5월 3일
Thank you for your feedback Ashley! We appreciate this and hope to see you again.Warm regards, The Atura Albury Team

10/10 - 훌륭해요

reena

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent customer service
2024년 3월에 1박 숙박함
답변 제공: The Atura Albury Team 님, 2024년 3월 30일
Thank you so much for coming to stay and for letting us know you enjoyed your experience so much. We are also happy to hear your highlight was the service you received. This has made our day! See you again!Warm regards, The Atura Albury

8/10 - 좋아요

Amanda 님, TAHMOOR

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 3월에 2박 숙박함
답변 제공: The Atura Albury Team 님, 2024년 3월 30일
Thank you for your feedback Amanda. We really do appreciate our guests letting us know how their stay went. We do hope to see you again in the future!Warm regards, The Atura Albury Team

8/10 - 좋아요

Graeme

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good, central location. Comfortable room.
2024년 3월에 1박 숙박함
답변 제공: The Atura Albury Team 님, 2024년 3월 30일
We appreciate the time you have taken to review your stay Graeme. We hope to see you again at our Hotel.Warm regards, The Atura Albury Team

8/10 - 좋아요

Diane

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have stayed here 3 times and always enjoy the large rooms and the convenience of being able to walk with everything close by. But we were not keen on the checking in and out via a machine! We would much prefer a real person but it was easy enough to do. But nothing beats a friendly receptionist.
2024년 2월에 2박 숙박함
답변 제공: The Atura Albury Team 님, 2024년 3월 25일
Thank you for reviewing your stay Diane and your honest feedback/ Please know that you are absolutely welcome to check in and out direct with a staff member. We are definitely not taking away the human contact that many of our guests love as past of their stay.We have enjoyed very much having you stay and do hope you continue to prefer Atura Albury as your go to stop in Albury! Warm regards, The Atura Albury Team

10/10 - 훌륭해요

Simon

2024년 2월에 5박 숙박함
답변 제공: The Atura Albury Team 님, 2024년 2월 23일
Thank you for such a fantastic review Simon! We hope to see you again in the near future. Warmest regards, The Atura Albury Team

10/10 - 훌륭해요

Terry

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Undergoing refurbishment. The breakfast is excellent.
2024년 2월에 1박 숙박함
답변 제공: The Atura Albury Team 님, 2024년 2월 23일
We love to see such great feedback Terry! We have some fantastic changes happening at Atura Albury, all for our guests to enjoy! We will also certainly pass on your comment to the Food & Beverage team and look forward to seeing you again! Warmest regards, The Atura Albury Team

10/10 - 훌륭해요

Vivienne

2024년 2월에 1박 숙박함
답변 제공: The Atura Albury Team 님, 2024년 2월 23일
We love to see reviews like this! Thank you Vivienne. We are all so happy to hear you enjoyed your time with us and really hope you visit us again soon.Warmest regards, The Atura Albury Team

8/10 - 좋아요

Philip

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
GR8 location, looking a bit tired
2024년 2월에 1박 숙박함
답변 제공: The Atura Albury Team 님, 2024년 2월 23일
We appreciate the time you have taken to give such honest feedback. Atura Albury has commenced the initial stages of some exciting upgrades. New Dream beds are now in every hotel room, our elevators have been replaced completely (one to go). The onsite restaurant is also now in the hands of a very talented new head Chef brining many changes throughout year to come.We very much look forward to bringing you further upgrades and changes as they happen as scheduled and we really hope your return to experience them all.Thank you for choosing to stay with us!Warm regards, The Atura Albury Team

8/10 - 좋아요

Navneel 님, Truganina

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is good if travel but not for family as limited option for kids to do. Dining options are good and walkable from the Main Street in Albury
2024년 1월에 2박 숙박함
답변 제공: The Atura Albury Team 님, 2024년 2월 3일
Thank you for your feedback Navneel. We hope you enjoyed you anniversary and the well wishes from the Hotel.Please look into our family packages for future stays.We do hope the children enjoyed swimming in the pool and the games supplied in the reception area for numerous ages.The pool table is also free for all guests to use if you did not get a chance to use this.Atura Albury caters for all guests from corporate to families and we try hard to keep an even balance throughout the property. We are pleased to hear you enjoyed so much more of your stay and hope you travelled safely home.Warm regards, The Atura Albury

10/10 - 훌륭해요

Fiona

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in and out was excellent with self serve option.
2024년 1월에 8박 숙박함
답변 제공: The Atura Albury Team 님, 2024년 1월 29일
Thank you for the great feedback Fiona! We hope to welcome you back soon to Atura Albury.Warmest regards. The Atura Albury Team

8/10 - 좋아요

Maggie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place However was a shame we were not allowed to use the pool in the evening as they didn't have lights. It was a 33° night. What told by one staff member we could and then td from another staff member we were allowed to be in there
2024년 1월에 1박 숙박함
답변 제공: The Atura Albury Team 님, 2024년 1월 21일
Thank you for taking the time to review your stay Maggie. The outdoor pool generally closes at 9pm. This is partially for safety with the minimal outdoor night lighting though mainly to keep noise levels to a minimum for any rooms within the vicinity. On occasion we will extend open times slightly due numerous reasons such as excessive hot weather or heat waves, inhouse functions or maintenance though generally the pool hours are 6am until 9pm daily.We are disappointed that you received conflicting information on this occasion and have since set more transparent guidelines for the pool hours due of this.We do hope you return to stay with us at Atura Albury in the future and travel safe until then.Warm regards, The Atura Albury Team

10/10 - 훌륭해요

Suzanne

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: The Atura Albury Team 님, 2024년 1월 14일
Thank you for the great review Suzanne! We hope to see you again soon. Warmest regards, The Atura Albury Team

10/10 - 훌륭해요

Phillip

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff... brilliant. Friendly, efficient and helpful. The food was just okay...
2024년 1월에 2박 숙박함
답변 제공: The Atura Albury Team 님, 2024년 1월 14일
Thank you for the great review Phillip! Our staff enjoyed having you with us also and we hope to see you again soon. Warmest regards, The Atura Albury Team

8/10 - 좋아요

Bjorn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were very friendly and down to earth. The cleaning timetable/schedule was too early, our door was knocked on before 10am everyday and as early as 9 on one day.
2024년 1월에 4박 숙박함
답변 제공: The Atura Albury Team 님, 2024년 1월 14일
Thank you for the great feedback Bjorn. We appreciate your honestly and have forwarded this information to the Housekeeping Manager for reviewal. We do hope you return again as we also enjoyed hosting you. Warm regards, The Atura Albury Team

8/10 - 좋아요

Amanda

2024년 1월에 1박 숙박함
답변 제공: The Atura Albury Team 님, 2024년 1월 29일
Thank you for your feedback Amanda. We do hope to see you again and travel safe! Warm regards, The Atura Albury Team

8/10 - 좋아요

David

2024년 1월에 1박 숙박함
답변 제공: The Atura Albury Team 님, 2024년 1월 14일
Thank you for the great review David! We hope to see you again soon. Warmest regards, The Atura Albury Team

10/10 - 훌륭해요

Clint

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
😄
2024년 1월에 3박 숙박함
답변 제공: The Atura Albury Team 님, 2024년 1월 14일
Thank you for the great review Clint! We enjoyed having you stay with us and we hope to see you again soon. Warmest regards, The Atura Albury Team

8/10 - 좋아요

Carmen

2023년 12월에 2박 숙박함
답변 제공: The Atura Albury Team 님, 2024년 1월 14일
Thank you for the great review Carmen! We hope to see you again soon. Warmest regards, The Atura Albury Team

6/10 - 괜찮아요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 2박 숙박함
답변 제공: The Atura Albury Team 님, 2024년 1월 14일
Thank you for the great feedback David! We hope to see you again soon where we can even better your stay. Warmest regards, The Atura Albury Team

10/10 - 훌륭해요

Cara

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Parking and accessibility of getting luggage to and from the car and security of parking are my major downside to staying here. Very comfy rooms and beds.
2024년 1월에 1박 숙박함
답변 제공: The Atura Albury Team 님, 2024년 1월 14일
Thank you for the great review Cara! We hope to see you again soon. Warmest regards, The Atura Albury Team

10/10 - 훌륭해요

Adam

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Funky vibe and great customer service. We stayed here for two nights on our road trip from Sydney to Melbourne. Our kids enjoyed the swimming pool and loved the pancakes for breakfast. Great location and walking distance to shops and the Murray river.
2024년 1월에 2박 숙박함
답변 제공: The Atura Albury Team 님, 2024년 1월 14일
Thank you for the great feedback Adam! We are so happy to hear you enjoyed so much of your time here and we hope to see you again soon. Warmest regards, The Atura Albury Team

8/10 - 좋아요

Anthony

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
For an overnight stay in Albury, it was a great choice. Great location, convenient and easy check in/out and great sized room. Comfy bed, could have used more pillows but did the job.
2024년 1월에 1박 숙박함
답변 제공: The Atura Albury Team 님, 2024년 1월 5일
Thank you for taking the time to review your stay Anthony. Extra pillows should be available in every room in the top of the wardrobe and please know that you can always request extra comforts such as pillow from our 24 hour reception. We are so please to hear you enjoyed so many more aspects of your time with us and look forward to greeting you again in the future. Warmest regards, The Atura Albury Team

8/10 - 좋아요

Shevonne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a beautiful stay. Pool and room were excellent! Walking distance to everything as in the heart of Albury. Only small downside is a requested a fan for the room. This was confirmed via email by Emily. However no fan was in the room and it was too late to ask when I realised. Other than that a brilliant stay!
2023년 12월에 1박 숙박함
답변 제공: The Atura Albury Team 님, 2023년 12월 30일
Thank you for your review Shevonne. We are very apologetic to hear the fan was not placed in your room. A review of your reservation notes does have this information as you mentioned and we will look into how these details were missed. We are very pleased to hear you enjoyed so much else during your time here and we do hope you return to stay with us again in the future. Warmest regard, The Atura Albury Team

6/10 - 괜찮아요

Geoff

2023년 12월에 3박 숙박함
답변 제공: The Atura Albury Team 님, 2024년 1월 29일
Thank you for taking time to review your stay Geoff. We appreciate all feedback and hope we do see you again. Warm regards, The Atura Albury Team

4/10 - 별로예요

Rebecca

2023년 12월에 3박 숙박함
답변 제공: The Atura Albury Team 님, 2023년 12월 28일
Thank you Rebecca for taking the time to review your stay. We hope to see you again!

8/10 - 좋아요

Paul

2023년 12월에 2박 숙박함
답변 제공: Atura Albury 님, 2023년 12월 27일
Thank you for your review!

10/10 - 훌륭해요

Sandra

2023년 12월에 1박 숙박함
답변 제공: Atura Albury 님, 2023년 12월 27일
Thank you for your review!

4/10 - 별로예요

Jared

2023년 12월에 1박 숙박함
답변 제공: Atura Albury 님, 2023년 12월 27일
Thank you for taking the time to review.

8/10 - 좋아요

Gregory

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: The Atura Albury Team 님, 2023년 12월 15일
We appreciate you giving such great feedback Greg and we hope to see you again sometime.

4/10 - 별로예요

Vilas

2023년 12월에 1박 숙박함
답변 제공: The Atura Albury Team 님, 2023년 12월 15일
Thank you Vilas. We do hope you come to stay with us again.

10/10 - 훌륭해요

Ari

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Large room comfortable bedding excellent breakfast
2023년 12월에 1박 숙박함
답변 제공: The Atura Albury Team 님, 2023년 12월 15일
Thank you for taking the time to review your stay Ari. We hope to see you again.

2/10 - 너무 별로예요

Bev

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bed was terrible. Very low and uncomfortable. Bathroom so small could hardly move. No comfortable chairs to sit on Certainly would be looking elsewhere in the future.
2023년 12월에 3박 숙박함
답변 제공: The Atura Albury Team 님, 2023년 12월 10일
Thank you for taking the time to review your stay Bev. Firstly we are sorry to hear you felt all these issues during your time with us. We are surprised to hear you found our brand new 'Dream Beds' uncomfortable. These have been a very recent addition to the Hotel, are a standard ensemble height and have so far proven very popular with guests.Your room type, the King Deluxe, has a 2 seater sofa plus a 2 seater dining table and chairs set. We are uncertain if it was the type of furniture, the angle it is set or there were structural issues that made you feel uncomfortable, however, our team is investigating all options that may have caused discomfort and whether we can make changes to make this better for future guests. Your feedback is appreciated Bev and we do listen so as we can make changes to ensure our guests are happy.We do hope you travelled safe to your next destination.Warmest regards, The Atura Albury Team

8/10 - 좋아요

Gaye

2023년 11월에 1박 숙박함
답변 제공: The Atura Albury Team 님, 2023년 12월 19일
We appreciate your feedback Gaye. We do hope to see you again and travel safe until then!Warm regards, The Atura Albury Team

8/10 - 좋아요

bernadette

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Carpet needing replacement and walls aroundl lift need upgrade and step going into bathroom
2023년 11월에 2박 숙박함
답변 제공: The Atura Albury Team 님, 2023년 12월 10일
We really appreciate your feedback Bernadette. You must have a super vision into the future!You will be pleased to know new a new carpet style has been already selected and we have also started replacing every elevator in the Hotel brand new.You were also allocated one of the very few rooms that has not had a new level completed on the small lip from to the bathroom. All rooms will be completed in the very near future.Along with these, there are also some additional Hotel upgrades coming up and we cant wait to show you them all. We hope you do return to experience all the changes.Warmest regards, The Atura Albury Team

10/10 - 훌륭해요

Paul

2023년 11월에 1박 숙박함
답변 제공: The Atura Albury Team 님, 2023년 12월 19일
Thank you for the great review Paul! We appreciate the time you have taken to do this and we hope to see you again soon.Warm regards, The Atura AlburyTeam

10/10 - 훌륭해요

Lidia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was excellent and service was amazing!
2023년 11월에 1박 숙박함
답변 제공: The Atura Albury Team 님, 2023년 12월 9일
Thank you for the great review Lidia. We hope to see you again soon! Warm regards, The Atura Albury Team

8/10 - 좋아요

Ken

출장 여행
좋아요: 숙박 시설 상태 및 시설
Well located
2023년 11월에 1박 숙박함
답변 제공: The Atura Albury Team 님, 2023년 12월 10일
We appreciate the time you have given to give this great review Ken. We do hope to see you again. Travel safe! The Atura Albury Team

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 객실의 편안함
Good but could be better
Lobby in all sorts of disarray due to lifts getting upgraded. My request for a double bed wasn't even acknowledged. Breakfast being so expensive should have barrista made coffees included.
2023년 11월에 2박 숙박함
답변 제공: The Atura Albury Team 님, 2023년 11월 26일
Thank you for taking the time to review your stay. It is difficult to respond to your review fairly as you have posted anonymously. Atura is going through some changes to benefit our guests that have had and will continue to have minimum disruptions. One guest lift is currently not in use though our brand new staff lift has been opened up for guests. The our of lift is masked by colorful Atura theme mural and we really do apologies if this appeared as disarray to you.Breakfast is on par (& actually much less if pre-booked) with other hotels and even a la carte cafes in the area, 25 for the full buffet with coffee & tea included, though yes, high quality, individually made barista coffee is an additional cost. We hope you travelled safe to your next destination.