Junior Suite The Level Adults Only | 미니바, 객실 내 금고, 각각 다른 스타일의 인테리어, 각각 다르게 가구 비치

비야 탕하 여행 후기

4 out of 5
비야 탕하
Plaza del Puerto, 3, Alicante, Alicante

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1002개 이용 후기 중 512개" "
평점 8 - 좋아요. 1002개 이용 후기 중 324개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 102개" "
평점 4 - 별로예요. 1002개 이용 후기 중 37개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 27개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

In Huek

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pleasant Stay
Very Clean and convenient location! Breakfast is great!
2021년 10월에 3박 숙박함
답변 제공: Cristina Pérez - Guest Experience Coordinator 님, 2021년 10월 25일
Mr. In Huek, The entire Melia Alicante is really glad to receive your kindly words after your visit. We hope to welcome you in a near future. Regards,

10/10 - 훌륭해요

okkyong

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 2박 숙박함

10/10 - 훌륭해요

SEONG PIL

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
친절한 직원, 훌륭한 시설, 좋은 경관, 완벽한 휴양지입니다.
지은지는 좀 오래 된 것 같지만 관리가 매우 잘 되어있는, 고급 휴양지 호텔입니다. 시설도 훌륭하고 해변 경관을 바라보는 객실 및 조식당 뷰는 너무나도 아름다웠습니다. 주차도 매우 편리하였고, 직원들의 서비스도 아주 좋았습니다. 주변에 걸어서 갈 만한 쇼핑, 식사 장소도 매우 많아 휴양지에서의 숙박지로는 최고라고 하겠습니다.
2020년 1월에 1박 숙박함

10/10 - 훌륭해요

Cristina

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
At the time of my stay they were making infrastructure improvements, so a few loud noises here and there, as well a a strong odor. Other than that, this place is perfect!
2024년 4월에 2박 숙박함

8/10 - 좋아요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: GEX 님, 2024년 4월 17일
Dear James,Thank you very much for the positive review!Kind regards,Guest Experience Team

8/10 - 좋아요

Shelley

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The location of this hotel is brilliant. I would definitely stay here again. The balcony was slightly small and the hotel and room information available in the room was limited.
2024년 4월에 3박 숙박함
답변 제공: Guest Experience Team 님, 2024년 4월 13일
Dear Mrs. Shelly,We would like to thank you for taking the time to leave this review about your recent visit.We are very pleased to hear that everything met your expectations. All the information regarding our hotel is available online and it is always possible to contact us for any questions which you may have.We sincerely hope that you will return on another occasion in the future.All the best,Guest Experience Team

10/10 - 훌륭해요

Frode

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Fantastisk. Flott hotell.
2024년 4월에 4박 숙박함
답변 제공: Guest Experience Team 님, 2024년 4월 7일
Dear Mr. Frode,Thank you very much for this kind review.We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team. Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive such positive feedback.We look forward to welcoming you back on your next visit.Best wishes,Guest Experience Team

10/10 - 훌륭해요

GARETH

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and top quality dining
2024년 4월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2024년 4월 6일
Dear Mr. Gareth,Thank you for taking the time to review your recent stay.We are thrilled to hear that our strategic location provided you with the convenience and pleasure you deserved. It's wonderful to know that you appreciated the top quality dining experiences our culinary team strives to offer. Our commitment to service culture is reflected in the cleanliness and condition you noted, and we're glad that our room amenities contributed positively to your room experience.We look forward to seeing you again on your next visit.Best wishes,Guest Experience Team

4/10 - 별로예요

Marcy

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was not very clean and the hotel set up is catered for mass tourism. If thats ok with you then this place should be fine.
2024년 3월에 1박 숙박함
답변 제공: GEX 님, 2024년 4월 8일
Dear Marcy,Thanks for the time taken in sharing your comments after your recent visit.We are sorry to know that your stay did not meet all of your expectations.We hope we can welcome you back in the future during a quieter time.Kind regards,Guest Experience Team

8/10 - 좋아요

violeta

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: GEX 님, 2024년 4월 8일
Dear Violeta,Thank you very much for the positive review!Kind regards,Guest Experience Team

10/10 - 훌륭해요

gerard

가족 여행
Hôtel extraordinaire sur tous les points de vue !! Nous y retournerons avec plaisir 😊
2024년 3월에 1박 숙박함
답변 제공: Giulia Coraggio Assistant Guest Experience Manage 님, 2024년 4월 1일
Cher Monsieur,Merci beaucoup pour votre commentaire.Nous sommes ravis que vous ayez passé un agréable moment parmi nous.Encore tous nos remerciements !Nous espérons avoir l'opportunité de vous recevoir de nouveau parmi nous. Bien cordialement,Giulia CoraggioAssistant Guest Experience Manager

6/10 - 괜찮아요

Agnes

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
First room with broken floor. Second room an upgrade but no AC as promised. 25-26 degrees in room. AC centrally managed and not possible to start. Mosquitoes in room ehen balkony opened. Fan helped little but not enough.
2024년 3월에 7박 숙박함
답변 제공: Giulia Coraggio Assistant Guest Experience Manage 님, 2024년 4월 1일
Dear Madam,Thank you for taking the time to provide us with your feedback.We're delighted to hear that the cleanliness and service met your expectations, and that our room amenities contributed positively to your stay. Our team takes pride in offering a refined room experience and ensuring every guest enjoys their visit. However, we apologize for any inconvenience you faced regarding the air conditioning. Our centralized system is designed to ensure a comfortable environment throughout the hotel, and we regret if this did not meet your personal comfort level. We appreciate your feedback on the room temperature and will look into ways to enhance our guest experience in this regard. We hope to welcome you back. Best wishes,Giulia CoraggioAssistant Guest Experience Manager

8/10 - 좋아요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Gut
2024년 3월에 1박 숙박함
답변 제공: Giulia Coraggio Assistant Guest Experience Manage 님, 2024년 4월 1일
Dear Sir,Thank you for sharing this review of your time at our hotel.We appreciate that you chose to stay with us and to know that your experience was enjoyable.We look forward to welcoming you for another pleasant stay. Best wishes,Giulia CoraggioAssistant Guest Experience Manager

6/10 - 괜찮아요

Laura

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We found it difficult to find the entrance to the hotel as approached from the train station. There is extensive work being done on the the buildings and no signs or directions, and no notification from either the hotel or Expedia to alert us to this. The room itself was good on the whole, but it boasted soundproofing and this was most certainly not the case. We were disturbed by noise throughout the evening and in the night. The view of the sea was somewhat obstructed by deep walls either side of the balcony, which would not have been a problem if I had known about it at time of booking, but the view offered when booking offered a different perspective. The decaf coffee was horrible. I am only this picky because of the promise of the place and the fact that it was pretty expensive. The staff were all pleasant and helpful, facilities varied and food was okay. It was clean and the toiletries were very nice. The free trial size toiletry gifts were welcome.
2024년 3월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2024년 4월 3일
Dear Mrs. Laura,We appreciate that you took the time to share your experience with us.We're delighted to hear you enjoyed the high standards of cleanliness and the quality of our toiletries, alongside the warm service provided by our team. Our gastronomic experiences aim to satisfy, and we're pleased that you found the food to your liking. We regret to hear about the challenges you faced in locating our entrance and the noise disturbances experienced during your stay. Our central location indeed offers convenience and stunning views, though we acknowledge that external factors can sometimes disrupt the tranquility. We also understand that the view from your balcony did not meet your expectations, and we appreciate your feedback on this matter. The quality of our decaf coffee is usually well-received, and we're sorry that it was not to your taste on this occasion. Rest assured, we continuously strive to maintain the essence of our service culture and room experience to ensure all our guests have a memorable stay.We hope that we have the pleasure of seeing you again in the near future. Kind regards,Guest Experience Team

10/10 - 훌륭해요

Nilesh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel and service
2024년 3월에 2박 숙박함
답변 제공: Guest Experience Team 님, 2024년 3월 28일
Dear Mr. Nilesh,Thank you for this positive review of your experience.We are pleased that we were able to meet your expectations.We look forward to a return visit from you in the future.Best wishes,Guest Experience Team

8/10 - 좋아요

Charlie-Robinson

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fijne bedden en een goede badkamer op een prachtige locatie. Check-in was wat lang wachten, maar het receptiepersoneel wel uiterst vriendelijk. De airco op de kamer werkte niet, waardoor we elke dag de balkondeur open moesten zetten. Gedurende ons verblijf (3 nachten) zijn de glazen en kopjes niet verschoond en werd de thee helaas niet bijgevuld. Buiten dat was het een heel aangenaam verblijf.
답변 제공: Guest Experience Team 님, 2024년 3월 26일
Dear Sir, We appreciate the time you have taken to provide us with your opinion of your stay.It is rewarding to know that you appreciated our high standards and comfortable rooms.Please accept our apologies for any extra waiting time during the check-in process, this can occasionally occur during peak times when we are fully booked. We are sorry to hear that the tea utensils were not replaced during your stay. We are here to make your stay as comfortable and enjoyable as possible. If at any time you need tea utensils replaced or any other additional service, please do not hesitate to let our staff know. Regarding the air conditioning, we would like to inform you that for future occasions you can report any inconvenience to the reception department as we have 24h technical service, our colleagues will be happy to help you.We hope to welcome you back. Kind regards, Guest Experience Team

10/10 - 훌륭해요

Conor

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay. Clean and comfortable. Beach on one side, marina on the other. Will be staying again.
2024년 3월에 3박 숙박함
답변 제공: Rebeca Moya. Guest Experience Coordinador 님, 2024년 3월 25일
Dear Mr. Conor, Thank you for such a positive review of your stay.We're delighted to hear that you found your stay to be clean and comfortable, and that our beachside and marina locations added to your enjoyment. Our team strives to provide a room experience that is a harmonious blend of comfort and style, so your positive feedback reaffirms our commitment to service culture. We look forward to welcoming you back again. Kind regards,Rebeca Moya. Guest Experience Coordinador

10/10 - 훌륭해요

Martine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: GEX 님, 2024년 4월 8일
Dear Martine,Thank you very much for the 5/5 review!Kind regards,Guest Experience Team

10/10 - 훌륭해요

Isabelle

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 2박 숙박함
답변 제공: GEX 님, 2024년 3월 25일
Dear Isabelle,Thank you very much for the 5 star review!Kind regards,Guest Experience Team

10/10 - 훌륭해요

Jenny 님, Hialeah

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very well situated next to the beach and sea walk, many dining and shopping options. Clean and nice rooms
2024년 3월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2024년 3월 17일
Dear Mrs. Jenny,Thank you for taking the time to review your stay with us.We are so glad that everything met your expectations during your stay with us and appreciated our high standards. It is also a pleasure to know you found our location ideal for your needs.We look forward to welcoming you back.Best wishes,Guest Experience Team

10/10 - 훌륭해요

Harriet

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We booked the Melia Alicante for its location to the water and the castle entrance. What we got was a wonderful surprise. in peace and quiet,
2024년 3월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2024년 3월 9일
Dear Mrs. Harriet,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work. Also, we are glad you found our hotel to be quiet yet well located for easy access to public transport.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Team

10/10 - 훌륭해요

Geraldine

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved the whole experience. Staff were friendly and helpful 🙂 had a lovely view of the marina. Loved the Level it was great you cpuld use the facilities all day for drinks and snacks throughout the day, i was very impressed. Will definitely return to this hotel.
2024년 2월에 4박 숙박함
답변 제공: Guest Experience Team 님, 2024년 3월 9일
Dear Mrs. Geraldine,Thank you for sharing your experience with us.It's heartwarming to hear that our staff's dedication to service culture made a positive impact on your stay and that the marina views contributed to a memorable room experience. We're thrilled that The Level met your expectations, providing a serene ambiance for refreshments and relaxation throughout the day. Your appreciation for the gastronomic experiences offered at our hotel delights us, and we're eager to welcome you back for more unforgettable moments.We look forward to welcoming you again. Best regards,Guest Experience Team

6/10 - 괜찮아요

Raymond

좋아요: 청결 상태
The room we ordered was a superior double which had a window balcony but we were on 1st floor with no viiew of the port and no sunshine due the angle of the balcony area Hotel was not full so cam only assume we were taken as non complainers Wont book this again
2024년 3월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2024년 3월 9일
Dear Mr. Raymond,Thank you for sharing your experience with us.We're delighted to hear you appreciated the cleanliness of your room, a testament to our commitment to providing a pristine room experience. It's unfortunate to hear that the room location did not meet your expectations. Your comfort is our priority, and while we celebrate our hotel's diverse room orientations offering various views, we understand that not every guest will have the desired perspective. Rest assured, our team is dedicated to ensuring that every guest enjoys a memorable stay, and we're always on hand to address any concerns that may arise during your visit.We look forward to welcoming you back.Best regards,Guest Experience Team

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel and location and well equipped gym. Only downside is the pool is cold and in the shade
2024년 2월에 2박 숙박함
답변 제공: Guest Experience Team 님, 2024년 3월 4일
Dear Mr. Christopher, We appreciate the time you have taken to provide us with your opinion of your stay.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.However, we have taken note of your remarks and will be taking them into consideration.It would be a pleasure to have you return on another occasion. All the best,Guest Experience Team

10/10 - 훌륭해요

Ann

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Beautiful beach front hotel. Rooms very spacious and clean. Staff friendly and polite. We had booked a premium room overlooking the marina. We didn’t realise renovation work was being carried out on the hotel and the room we were allocated overlooked this making it extremely noisy and didn’t have a very nice view. The hotel upgraded us immediately to a room with a beautiful view and away from the noise. Fabulous service from Valerie on reception- thank you.
2024년 2월에 2박 숙박함
답변 제공: Rebeca Moya. Guest Experience Coordinador 님, 2024년 2월 22일
Dear Madam,We appreciate that you took the time to share your experience with us.We are thrilled to hear that our spacious rooms, clean facilities, and the warm service provided by our staff, especially Valerie, contributed to a positive room experience for you. It's always our pleasure to accommodate our guests' needs, and we're glad that we could offer you a room with a beautiful view that met your expectations.We regret any inconvenience caused by the noise due to renovations, and we appreciate your understanding as we strive to continuously update our spaces to enhance our guests' stays. Please rest assured that our team is dedicated to maintaining a service culture that focuses on guest wellbeing, and your feedback is invaluable in that endeavor.We all hope that we may have the pleasure of welcoming you back in the future. Best wishes,Rebeca Moya.Guest Experience Coordinador

10/10 - 훌륭해요

Melinda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect location and lovely hotel overall
2024년 2월에 3박 숙박함
답변 제공: Rebeca Moya. Guest Experience Coordinador 님, 2024년 2월 22일
Dear Melinda, Thank you for reviewing your recent experience in our hotel Meliá Alicante.We are delighted to hear that you found our hotel's location perfect and that you enjoyed the overall experience. Our team is heartened by your appreciation of the room cleanliness, hotel condition, room amenities, and the service culture we strive to uphold.Your acknowledgment of these aspects reflects our commitment to providing a memorable room experience and exceptional service. We are pleased that our gastronomic experiences and the exclusive offerings of The Level added to the enjoyment of your stay.We look forward to welcoming you back on a future occasion.Kind regards,Rebeca Moya.Guest Experience Coordinador

10/10 - 훌륭해요

Eva Marina Hellström

2024년 2월에 5박 숙박함
답변 제공: GEX 님, 2024년 3월 25일
Dear Eva Marina,Thank you very much for the 5 star review!Kind regards,Guest Experience Team

6/10 - 괜찮아요

Sarah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I booked based on location and reputation but I wasn’t impressed by the hotel in comparison to the pictures. However every team member we met was lovely, plus the breakfast was excellent. For me the room was disappointing, I thought i was booking luxury based on the pictures and price. Although booking a sea view it was a small balcony angled to the side so you get a smaller viewpoint of the sea view, you are set back so the building walls jut out. I would have needed to pay even more for the ‘full’ seaview. The headboard had gouges out of it, made room feel tatty. The toilet paper was a grade off of tracing paper and by the time i was in the shower it was too late to report it wasn’t getting hot. So- the location and staff excellent, the room average.
2024년 2월에 1박 숙박함
답변 제공: Rebeca Moya. Guest Experience Coordinador 님, 2024년 2월 22일
Dear Sarah, Thank you for taking the time to provide us with your feedback.We are delighted to hear that our staff's warm service culture made a positive impression and that you enjoyed the gastronomic experiences during breakfast. However, we regret to hear that your room experience did not meet your expectations. While we take pride in our hotel's design and the variety of rooms offered, we understand that the uniqueness of each room's view can vary. Additionally, we apologize for any inconvenience with the water temperature during your stay. Rest assured, we are committed to continuous updating of our spaces and facilities to ensure our guests' comfort and satisfaction.We hope to welcome you back in the future. Best wishes,Rebeca Moya. Guest Experience Coordinador

10/10 - 훌륭해요

Gary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only downside is that the swimming pool is in the shade of the hotel after midday.
2024년 2월에 4박 숙박함
답변 제공: Giulia Coraggio Assistant Guest Experience Manage 님, 2024년 2월 17일
Dear Gary,Thank you for taking the time to share your review. We really appreciate your positive feedback. We hope that you will return on a future occasion. Best regards,Giulia CoraggioAssistant Guest Experience Manager

10/10 - 훌륭해요

Luis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy parking
2024년 2월에 2박 숙박함
답변 제공: Rebeca Moya. Guest Experience Coordinador 님, 2024년 2월 12일
Dear Luis,Thank you for this kind review.We're delighted to know that the ease of parking added to the convenience of your stay and that you found our hotel to meet your expectations with a 100% satisfaction rate in cleanliness, condition, service, and room amenities. We look forward to welcoming you back on a future occasion. Best wishes,Rebeca Moya.Guest Experience Coordinador

10/10 - 훌륭해요

Fatih

2024년 2월에 1박 숙박함
답변 제공: GEX 님, 2024년 3월 25일
Dear Fatih,Thank you very much for the 5 star review!Kind regards,Guest Experience Team

10/10 - 훌륭해요

Dennis

2023년 8월에 7박 숙박함
답변 제공: GEX 님, 2024년 3월 25일
Dear Dennis,Thank you very much for the 5 star review!Kind regards,Guest Experience Team

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 3박 숙박함
답변 제공: GEX 님, 2024년 1월 28일
Estimada Patricia,¡Muchas gracias por su reseña 10/10!Un saludo,Equipo de Guest Experience

10/10 - 훌륭해요

PATRICIA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excelente Hotel
2024년 1월에 1박 숙박함
답변 제공: Giulia Coraggio Assistant Guest Experience Manage 님, 2024년 1월 19일
Apreciada Patricia, Nos sentimos muy honrados de la recomendación que ha dejado en esta plataforma.Estamos muy contentos de recibir sus magníficos comentarios y de que su estancia haya sido muy buena.Esperamos tener el placer de darle la bienvenida nuevamente en un futuro cercano. Reciba un cordial saludo,Giulia CoraggioAssistant Guest Experience Manager

10/10 - 훌륭해요

Joris

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: GEX 님, 2024년 1월 17일
Dear Joris,Thank you very much for the 10/10 review!Kind regards,Guest Experience Team

8/10 - 좋아요

Marie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Meliá Alicante 님, 2024년 1월 14일
Dear Marie,Thank you for taking some of your valuable time to give us your positive feedback about your recent stay at our Meliá Alicante hotel. We are very glad to know that your experience was up to your expectations.On behalf of the entire team we hope you will come back again for your next stay with us. Kind regards, Guest Experience Team

10/10 - 훌륭해요

Phil

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed at the Melia for over 20 years and it never disappoints.
2024년 1월에 4박 숙박함
답변 제공: Rebeca Moya. Guest Experience Coordinador 님, 2024년 1월 24일
Dear Phil,Thank you for this positive review after your recent stay in out hotel.We are delighted to hear that we met your expectations, this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back for another memorable experience.Best wishes,Rebeca Moya.Guest Experience Coordinador

6/10 - 괜찮아요

Nestor

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The Hotel is being renovated, expect construction noise, workers fights, the hallway was full of construction dirt, patio windows did not lock properly letting wind and noise coming in all night. All this was reported to the front desk after check-in, but nothing was solved.
2024년 1월에 1박 숙박함
답변 제공: Rebeca Moya. Guest Experience Coordinador 님, 2024년 1월 24일
Dear Nestor,Thank you very much for taking the time to give us your feedback.We deeply regret the disruptions you encountered during your stay due to ongoing renovations. We would like to inform you that our team is taking immediate actions to address these issues and enhance the overall guest experience. Your feedback is invaluable and we thank that you share with us because is the only way that we have to improve our guest experience.We appreciate your understanding and patience and we hope you consider revisiting us to experience the improvements firsthand. Your comfort is our priority.We hope to see you in a near future to bring yout the best of our service. Kind regards,Rebeca Moya.Guest Experience Coordinador

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Weekend
Hotel is located nice. Sea view-room. Very good service and staf. However, we needed to change room after two days due to allergic reaction. No problem of changing room and good service. The hotel is under renovations, could be dust or something else..
2024년 1월에 4박 숙박함
답변 제공: Francesco Crescimanno Guest Experience Manager 님, 2024년 1월 9일
Dear guest,Thank you for taking the time to share this feedback.It was lovely to receive your kind comments regarding our convenient location. We look forward to seeing you again in the future.Kind regards,Francesco CrescimannoGuest Experience Manager

10/10 - 훌륭해요

Matthew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful room and view - excellent hotel
2023년 12월에 5박 숙박함
답변 제공: GEX 님, 2024년 1월 9일
Dear Matthew,Thank you very much for reviewing your experience after your recent stay at Melia Alicante.We are very glad to know that your room and its view met your expectations.We look forward to welcoming you back in the future.Kind regards,Guest Experience Team

8/10 - 좋아요

Florin 님, GRANDVILLE

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice location, close to everything. The hotel is well maintained, staff is responsive. I booked a Junior Suite. It had a desk. However there were no electric sockets to plug in my laptop charger, I had to unplug the lamp.
2023년 12월에 5박 숙박함
답변 제공: Francesco Crescimanno Guest Experience Manager 님, 2024년 1월 8일
Dear Florin, Thank you for providing us with your feedback.We are delighted to hear that you appreciated our great location and friendly team. Our team strives to provide excellent service to all our guests, and it's wonderful to know that we were able to meet your expectations.We hope to have the opportunity to welcome you and your wife back in the future for an even better experience. Kind regards,Francesco CrescimannoGuest Experience Manager

10/10 - 훌륭해요

patrice

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Parfait
2024년 1월에 2박 숙박함
답변 제공: Francesco Crescimanno Guest Experience Manager 님, 2024년 1월 6일
Dear Patrice,Thank you for this high rating.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you again soon, Best regards,Francesco CrescimannoGuest Experience Manager

10/10 - 훌륭해요

sunisa

2023년 12월에 2박 숙박함
답변 제공: GEX 님, 2024년 1월 9일
Dear Sunisa,Thank you very much for the 5 star review!Kind regards,Guest Experience Team

10/10 - 훌륭해요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Alicante break pre Christmas
Wonderful service Good food
2023년 12월에 4박 숙박함
답변 제공: Francesco Crescimanno Guest Experience Manager 님, 2024년 1월 6일
Dear John,Thank you for letting us know that you enjoyed your stay.We're delighted to hear that you enjoyed the wonderful service and the quality of our food. It’s great to know that our efforts in maintaining room cleanliness and overall hotel condition have contributed to a comfortable stay for you. Our team strives to provide top-notch service, and your recognition is truly appreciated. Thank you for acknowledging the comfort of your room, which showcases our commitment to guest satisfaction.We hope to welcome you back in the future.Best wishes,Francesco CrescimannoGuest Experience Manager

10/10 - 훌륭해요

Ann

2024년 1월에 1박 숙박함
답변 제공: GEX 님, 2024년 1월 9일
Dear Ann,Thank you very much for the 10/10 review!Kind regards,Guest Experience Team

8/10 - 좋아요

Rune

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: GEX 님, 2024년 1월 9일
Dear Rune,Thank you very much for the positive review!Kind regards,Guest Experience Team

4/10 - 별로예요

Willem

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very noisy, factory feeling all the time. Poor customer service
2023년 12월에 5박 숙박함
답변 제공: GEX 님, 2024년 2월 18일
Dear Willem,Thank you very much for sharing your comments after your recent visit.We are sorry to know that your experience with us was not up to your expectations. We duly note your comments and we will be reviewing them in order to improve our product and service.We truly hope we can welcome you back soon and change your last impression.Kind regards,Guest Experience Team

6/10 - 괜찮아요

Hunter 님, Mountain Dale

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Despite advertising the room as soundproof, it absolutely was not. You hear everything loudly in the halls as if there was no door. I even heard children despite it being an adults only section. The bartender at Bribone was rude to me twice. I stopped going. The customer service seemed uncaring and unwelcoming to me. I’ve stayed here several times, this time makes me not want to return.
2023년 12월에 5박 숙박함
답변 제공: Guest Experience Team 님, 2024년 1월 2일
Dear Mr. Hunter,Thank you for taking the time to share your feedback.We're sorry to hear about the noise you experienced; our rooms are usually praised for their tranquility, and we regret that this was not your experience. We are also concerned about your experience with our staff at Bribone and apologize if the service did not meet the high standards we strive for. Providing welcoming and attentive customer service is a cornerstone of our hospitality, and we already address this feedback with our team directly.We really look forward to the pleasure of welcoming you back on a future stay. Many thanks,Guest Experience Team

10/10 - 훌륭해요

Jon Andre

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: GEX 님, 2024년 2월 18일
Dear Jon Andre,Thank you very much for the 10/10 review.Kind regards,Guest Experience Team

10/10 - 훌륭해요

Konstantin

2023년 12월에 1박 숙박함
답변 제공: GEX 님, 2024년 1월 4일
Dear Konstantin,Thanks for the 5/5 review!Kind regards,Guest Experience Team