슈피리어룸, 킹사이즈침대 1개 (Smoke Free) | 객실 내 금고, 책상, 암막 커튼, 다리미/다리미판

레드 루프 인 앨런타운 에어포트 여행 후기

2 out of 5
레드 루프 인 앨런타운 에어포트
1846 Catasauqua Road, Allentown, PA

이용 후기

6.4
평점 10 - 훌륭해요. 1000개 이용 후기 중 219개" "
평점 8 - 좋아요. 1000개 이용 후기 중 261개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 172개" "
평점 4 - 별로예요. 1000개 이용 후기 중 130개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 218개" "

6.6/10

청결 상태

7.2/10

직원 및 서비스

5.4/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

5.2/10

친환경

이용 후기

10/10 - 훌륭해요

Austin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was clean and bed was comfortable. I got in very reasonable rate. I liked the it
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Carolina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like ir
2024년 5월에 1박 숙박함

2/10 - 너무 별로예요

Constantine

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Furniture in bad shape Bathtub dirty No hand soap at sink
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 28일
Hello Constantine,We appreciate your feedback and apologize for any inconvenience caused during your stay. We will share your comments with our team for further review and improvement. Guest satisfaction is a top priority for us, and we are constantly striving to enhance our services. Thank you for bringing these matters to our attention.

6/10 - 괜찮아요

Ernie

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Out dated and not very clean. Staff was very helpful and nice.
2024년 5월에 2박 숙박함
답변 제공: Manager 님, 2024년 5월 27일
Hello Ernie, We appreciate your feedback on our helpful staff and will address cleanliness concerns appropriately. Thank you for staying with us.

10/10 - 훌륭해요

Osorio

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My check in was quite quick I like that. Room was clean and bed was comfortable. The price I got was very much reasonable in the town. Afterall clean room, comfortable bed in reasonable price that was enough for me.
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 25일
Hello Osorio,We are delighted to hear that you enjoyed our efficient check-in process, clean rooms, comfortable beds, and competitive pricing. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay.

4/10 - 별로예요

ji ho

별로예요: 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: Manager 님, 2024년 5월 25일
Hello ji ho,We appreciate you choosing our hotel for your stay. If you encountered any issues during your visit, please do not hesitate to contact us directly so we can address them promptly. We hope to welcome you back for an improved experience in the future.

6/10 - 괜찮아요

Regina

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
The staff wasn't very friendly
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 22일
Hello Regina, We appreciate your feedback and apologize for any shortcomings in service encountered during your stay. Your comments will be forwarded to the relevant department for further review and improvement. Please do not hesitate to reach out to our management team to discuss your experience in more detail.

2/10 - 너무 별로예요

Jessica

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Stained bed, ripped sheets, holes in walls, stained ripped curtains, loose door and smelled like smoke although it was a non-smoking room.
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 22일
Hello Jessica, We apologize for the inconvenience you experienced during your stay and appreciate your feedback. Your comments have been noted and will be shared with our team for further improvement. Should you have any further concerns, please feel free to contact our management directly. Thank you for bringing these issues to our attention.

4/10 - 별로예요

Eddie

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room's smell funky. Bathtub should be reglazed. Room's are outdated needs upgrades.
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 22일
Hello Eddie, We appreciate your feedback and apologize for any inconvenience caused during your stay. Your comments have been noted, and we will share them with the relevant team for further review and improvement. Our goal is to ensure all guests have a comfortable stay, and we value your input to enhance the guest experience.

10/10 - 훌륭해요

Hailin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great experience
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 13일
Hello Hailin,We appreciate you taking the time to share your positive feedback with us. It's wonderful to hear that you had a great experience during your stay. If you have any further comments or need assistance, please feel free to reach out to our management team.

4/10 - 별로예요

Russell

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Red Roof inn had holes in the walls, people hanging out on the balcony day and night swearing up a storm. Maintenance always looking in windows. There nothing good about this place.
2024년 5월에 4박 숙박함
답변 제공: Manager 님, 2024년 5월 10일
Hello Russell,We apologize for any inconveniences you experienced during your stay. We take all feedback seriously and will address these concerns with the appropriate teams for corrective action moving forward. Thank you for bringing this to our attention.

10/10 - 훌륭해요

Lolita

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and clean room. Liked the stay
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 7일
Hello Lolita,We are delighted to hear that you enjoyed your stay and found your room nice and clean. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future for another enjoyable experience.

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good attention to customer, quick check in and check out. It was a good stay
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 2일
Hello Kevin,We are pleased to hear you had a positive experience with our customer service and check-in process during your stay. Our team works hard to ensure a smooth and efficient experience for our guests. Should you have any further feedback or require assistance, please do not hesitate to reach out to our management team for further support.

10/10 - 훌륭해요

Sherrin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and affordable
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 30일
Hello Sherrin,We're glad you found our hotel clean and affordable during your stay. We aim to offer our guests a comfortable experience at a reasonable price. Your feedback is valued as we strive to provide exceptional service. Thank you for choosing to stay with us.

4/10 - 별로예요

Tanner

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 1일
Hello Tanner, We appreciate you choosing our hotel for your recent stay. Feel free to contact us directly with any concerns or suggestions so we can further enhance your experience next time.

10/10 - 훌륭해요

SANTA

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Customer service was very good, check in and check out was fast and easy; comfy rooms., very good experience
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 26일
Hello SANTA,We are delighted to hear that you had a positive experience during your stay with us. Ensuring efficient check-in and check-out processes is a priority for us, and we are glad to hear that it met your expectations. It's great to know that you found our rooms comfortable. We appreciate your feedback and hope to welcome you back in the future.

6/10 - 괜찮아요

ingrid 님, west babylon

연인과의 여행
좋아요: 직원 및 서비스
It was ok for 1 night
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 4일
Hello ingrid,We appreciate you choosing to stay with us and hope you had a comfortable night. Should you ever return, we aim to exceed your expectations for a longer stay. Thank you for taking the time to share your feedback with us.

6/10 - 괜찮아요

Stephen

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
I mean I only stayed there for a day but it smelled kinda strange. But I guess u get what u pay for
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 23일
Hello Stephen, We appreciate your feedback and apologize for any inconvenience caused during your stay. Our team will look into this matter to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.

2/10 - 너무 별로예요

Jenneen

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Filthy sirty
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 17일
Hello Jenneen, We appreciate your feedback and will make sure to address any cleanliness issues promptly. Your comments are valuable in our commitment to improving our service for all guests. Thank you for bringing this to our attention.

10/10 - 훌륭해요

Steve

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean room
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 17일
Hello Steve,We are delighted to hear that you found your room to be clean during your stay. Our housekeeping team works diligently to ensure all our guests have a comfortable and enjoyable experience. Your feedback is greatly appreciated, and we hope to welcome you back in the future.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and convenient
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 17일
Hello John,We are delighted to hear that you found our hotel clean and convenient. We strive to provide a positive experience for all our guests. If you have any further feedback or suggestions, please do not hesitate to contact our management team directly.

10/10 - 훌륭해요

Brittany

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 15일
Hello Brittany,We appreciate your positive feedback and are pleased to hear you had an excellent experience at our hotel. Should you have any further feedback or suggestions, we encourage you to contact our management team directly for assistance. Your satisfaction is our priority.

10/10 - 훌륭해요

Mark

출장 여행
좋아요: 청결 상태
Cost effective for business teavel
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 10일
Hello Mark,We are thrilled to hear that you found our hotel cost-effective for your business trip. Our team is dedicated to providing value to all our guests. Should you have any feedback on how we can further enhance your experience, please feel free to reach out to our management team directly. We look forward to welcoming you back again in the future.

10/10 - 훌륭해요

Deshaun

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice stay
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 11일
Hello Deshaun,We are delighted to hear that you had a pleasant stay with us. Your feedback is valuable to us, and we look forward to welcoming you back in the future.

10/10 - 훌륭해요

Kwanna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was nice stay room was spacious and clean in affordable rate. It was more than I was expecting. Overall I liked that.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 7일
Hello Kwanna,We are delighted to hear that you enjoyed your stay with us and found our spacious and clean rooms to be above your expectations. We strive to provide our guests with a comfortable and affordable experience. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future.

10/10 - 훌륭해요

Bowen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the clean room and the location. Staffs were so helpful.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 7일
Hello Bowen,We're glad to hear you enjoyed our clean rooms, convenient location, and helpful staff members. Your feedback is valuable to us, and we appreciate you taking the time to share your positive experience. If you have any further comments or suggestions, please feel free to reach out to us.

10/10 - 훌륭해요

William

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a good stay in clean room and price was affordable. I like this place.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 7일
Hello William,We're glad to hear you had a pleasant stay in our clean and affordable rooms. We strive to provide enjoyable experiences for all our guests. Your positive feedback is appreciated and we hope to welcome you back in the future.

10/10 - 훌륭해요

Miguel 님, Bronx

2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 28일
Hello Miguel,We are thrilled to hear that you had a wonderful experience during your stay with us. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Jordan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
As always I like to stay here. Its very convenient location, staffs are friendly, room is clean and spacious and price I like in the area. If anyone looking for clean room in convenient location with affordable rate this is the good choice.
2024년 4월에 1박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2024년 4월 5일
Dear Jordan,Thank you for taking the time to tell us about your experience at the Red Roof Inn Allentown Airport. We are glad to see that you enjoyed your stay, prompting your 10/10 score. You mentioned how pleased you were with the convenience of our location, the friendliness of our staff, the cleanliness of the room and the value to price ratio. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.We hope to continue to provide great experiences for you. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Arlette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2024년 4월 5일
Hello Arlette, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Allentown Airport and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Lorraine

2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 25일
Hello Lorraine,We are thrilled to hear that you had a wonderful experience at our hotel! We look forward to welcoming you back soon for another fantastic stay.

10/10 - 훌륭해요

Henry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was nice stay, room was clean and affordable price.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 5일
Hello Henry,We are glad to hear that you had a pleasant stay with us and that you found our rooms clean and reasonably priced. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future.

10/10 - 훌륭해요

Larry

2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 24일
Hello Larry,We are thrilled to hear that you had a wonderful stay with us! Your satisfaction is our top priority, and we look forward to welcoming you back again soon.

10/10 - 훌륭해요

Carola

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very good stay in clean room and the rate was reasonable in the area.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 5일
Hello Carola,We are stoked to hear that you enjoyed your stay with us and found our rooms clean. We strive to offer competitive rates for our guests. If you ever find yourself back in the area, we would love to welcome you again.

10/10 - 훌륭해요

Davis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed my stay in clean and spacious room on very reasonable price in the town.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 1일
Hello Davis,We are delighted to hear that you had a pleasant stay in our clean and spacious rooms at a reasonable price. Your satisfaction is our priority, and we appreciate your positive feedback. Thank you for choosing our hotel, and we hope to welcome you back soon for another enjoyable experience.

10/10 - 훌륭해요

Cesar

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was excellent stay at very good price.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 2일
Hello Cesar,We are thrilled to hear that you had an excellent stay with us at a very competitive rate. We appreciate your positive feedback and hope to welcome you back soon for another enjoyable experience.

10/10 - 훌륭해요

Roney

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Es axesible
2024년 3월에 1박 숙박함
답변 제공: Samantha RediResponse Specialist 님, 2024년 3월 24일
Querido Rony,Gracias por tomarse el tiempo para escribir una reseña de su estadía en el RED ROOF INN ALLENTOWN AIRPORT. Es fantástico saber que estuvo satisfecho con nuestro hotel de fácil acceso. En Red Roof, nuestro objetivo es brindar experiencias agradables a todos nuestros huéspedes y estamos orgullosos de haberlo logrado con su visita, lo que provocó su puntuación de 5/5. Los comentarios positivos de los huéspedes, como el suyo, siempre son un estímulo para todo nuestro personal de Red Roof mientras nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Gracias de nuevo por tu reseña. Esperamos verlo en el futuro, en caso de que sus viajes lo traigan de regreso a nuestra área.Atentamente,samanthaGestión del techo rojoEspecialista en RediResponse

4/10 - 별로예요

RAMON EDUARDO

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Todo el hotel está sucio. Hay cucarachitas. El baño huele mal. Las camas son incómodas y la ropa de cama luce vieja y curtida
2024년 3월에 3박 숙박함
답변 제공: Manager 님, 2024년 3월 13일
Hello RAMON EDUARDO, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 - 너무 별로예요

Adriano

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A very dirty hotel
2024년 2월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2024년 3월 2일
Hello Adriano,Thank you for taking the time to tell us about your experience at the Red Roof Inn Allentown Airport. It's saddening to hear that you had an unclean experience with us. Please accept our sincerest apologies for the indicated unclean stay.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,RecordoRed Roof Management Rediresponse Specialist

4/10 - 별로예요

Ivonne

아이를 동반한 가족 여행, 반려동물 동반 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
What I didn’t like is that I was surprised with the “damage deposit” and then the fact there’s no over night housekeeping is a problem. My son threw up on the bed luckily I requested 2 beds I called the front desk and was told someone would come in the morning and a note would be made which neither happened. I ended up asking the housekeeper which was around after 10 am if he could change the bed sheet and that I would wait he said he would once he’s finished with the room he was currently cleaning. Over half an hour went and he was still cleaning so I told him to forget it I had to go. The next day for me to check out, the man working the front desk at the moment asked me to wait about “2 minutes” while he walkie talkied the same housekeeper to check for damages in his language then after about 10 minutes he shows him a video and I told him let me guess the vomit on the bed then I had to wait for the manager and he says it looks like poop and urine so I explained to him the situation I even mentioned the supposed note that was made then he tells me because of the fact there’s no note that’s why I’m getting back my deposit then tells me next time make sure I don’t make a mess as if I was supposed to know my son was going to throw up during late hours? I told them check by the toilet you can see where there’s more by the floor since I had to carry him to finish his throw up. This place I’ve been coming for years and I only come since they accept my dog but I was very disappoin
2024년 2월에 3박 숙박함
답변 제공: Manager 님, 2024년 2월 27일
Hello Ivonne, We regret to hear about the challenges faced during your recent stay. Please know that we take all feedback seriously and will address your concerns with the team to ensure a more seamless experience for our guests in the future. If you require further assistance or clarification, we recommend contacting our management directly for a more detailed resolution process. We appreciate your continued loyalty and hope to have the opportunity to welcome you back for an improved stay.

4/10 - 별로예요

Liana

연인과의 여행
별로예요: 편의 시설/서비스
The room smelled like cigarettes, the tv was in a bad position facing the wardrobe instead of the bed. Light had mold.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 24일
Hello Liana,We apologize for the inconvenience you experienced during your stay. We appreciate your feedback and will forward your comments to the relevant departments for review and improvement. Your satisfaction is important to us, and we hope to welcome you back for a better experience in the future.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Roach
They have Roaches
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 17일
Dear Guest, Thank you for bringing this to our attention. We take reports of pests very seriously and have immediately contacted our extermination team to address the situation. We apologize for any inconvenience this may have caused and appreciate your feedback. If you have any further concerns, please reach out to our management team directly.

8/10 - 좋아요

ERIK

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 13일
Hello ERIK,Thank you for choosing our hotel for your stay! We appreciate your positive rating and we're glad you had a good experience. If you have any specific feedback or suggestions, please feel free to reach out to us directly. We hope to welcome you back in the future for an even better stay. Safe travels!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 23일
Hello LYNN'S,Thank you for choosing our hotel for your recent stay. We are thrilled to hear that you had a fantastic experience with us. If you have any further comments or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future.

2/10 - 너무 별로예요

Felicia

아이를 동반한 가족 여행, 반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff weren’t kind at all especially front desk. Housekeeping did not do their job; I had to wait anywhere from two hours to twenty-four hours for blankets towels and toilet paper. When I did ask the lady housekeeper said “you always need everyday” nobody ever came to clean our room, we had to clean when we arrived because it was absolutely disgusting nothing was moved for cleaning so we had to do exactly that. upon check out my Mother cleaned thee entire room and left it spotless. I would never recommend this location.
2024년 1월에 4박 숙박함
답변 제공: Manager 님, 2024년 1월 18일
Hello Felicia, Thank you for sharing your recent experience with us. We apologize for any inconvenience you may have encountered during your stay. We strive to provide exceptional service to all our guests, and we are sorry to hear that our staff did not meet your expectations. We appreciate your feedback regarding housekeeping, and we will discuss this with the team to ensure our high standards are consistently met. We apologize for any inconvenience caused and appreciate your understanding.

2/10 - 너무 별로예요

Johana

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The receptionist was very nice but when we got to the room it was dirty, the floor, the bathroom, the sheets were stained and burned, the room smelled like cigarettes, I complained and they gave me another one, which was not very clean either, there was hair on the pillows, the floor was dirty The bathroom smelled like urine.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 14일
Hello Johana,We apologize for the inconvenience you experienced during your stay. We appreciate your feedback and have shared your concerns with our housekeeping team to ensure that all rooms are properly cleaned and maintained. We strive to provide a comfortable and clean environment for all our guests and will take steps to address the issues you mentioned. Thank you for bringing this to our attention, as it allows us to improve our services.

6/10 - 괜찮아요

Timothy

Clean and comfy
It was an affordable place compared to others in the area. I have stayed here many times before and it is always clean and comfy. I would definitely recommend to others who are looking for a one night or two night stay or passing through. Easy access to highways and stores and restaurants.
2024년 1월에 3박 숙박함
답변 제공: Manager 님, 2024년 1월 14일
Hello Timothy,Thank you for choosing our hotel for your recent stay. We appreciate your loyalty as a repeat guest and are glad to hear that our clean and comfortable accommodations met your expectations. We're delighted that you found our location convenient for accessing highways and nearby amenities. We value your recommendation and hope to welcome you back for another pleasant stay in the future.

10/10 - 훌륭해요

Andamo

2024년 1월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 1월 13일
Thank you for sharing your perfect rating with us, Andamo. Our staff at the Red Roof Inn Allentown Airport was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management

6/10 - 괜찮아요

Carlos 님, DENVILLE

좋아요: 편의 시설/서비스
Near Windcreek casino! There was no WiFi in room 206. Only in the first floor and office you can access WiFi The staff promised to fix it but it was never fixed!
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 12일
Hello Carlos, Thank you for bringing this to our attention. We apologize for any inconvenience caused by the WiFi issue in your room. While our WiFi is primarily available on the first floor and in the office, we understand that reliable connectivity is important. We regret that our attempts to address the situation were ineffective. We appreciate your feedback and will strive to improve our services.

2/10 - 너무 별로예요

Fernando

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Both room are dirty and smelled like pee and cigarettes. We ask had to ask for room change because of the smell
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Fernando, Thank you for bringing this matter to our attention. We apologize for any inconvenience caused during your stay. We strive to provide a clean and comfortable environment for our guests and we are sorry that we fell short of your expectations. We encourage guests to contact our management team directly to address any concerns they may have.