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증대-스위트 - 연장 체류, I-40 아마릴로 웨스트 여행 후기

2.5 out of 5
증대-스위트 - 연장 체류, I-40 아마릴로 웨스트
3411 I-40 W, Amarillo, TX

이용 후기

5.2
평점 10 - 훌륭해요. 1001개 이용 후기 중 142개" "
평점 8 - 좋아요. 1001개 이용 후기 중 158개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 151개" "
평점 4 - 별로예요. 1001개 이용 후기 중 170개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 380개" "

5.4/10

청결 상태

6.2/10

직원 및 서비스

4.6/10

편의 시설/서비스

5.0/10

숙박 시설 상태 및 시설

4.0/10

친환경

이용 후기

2/10 - 너무 별로예요

Jessica

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Amanda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The property needs to be updated the staff is very friendly.
2024년 4월에 1박 숙박함

4/10 - 별로예요

Anthony

반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Stay here as last resort, Also have to cancel my credit cards because they took copy’s of my cards.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Jason

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Rudy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wonderful
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Jesse

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff did all they could do however the listing that we paid for they do not actually have and is in need of repairs we booked a room with king size bed and pull out couch with a soaking tub they do not actually have that and they had to get us a microwave fro. A different room because it was missing
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

tyler

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bathtub fills up while showering, sink same and
2024년 3월에 3박 숙박함

2/10 - 너무 별로예요

Michele L

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It's very old with issues and in the process of a complete remodel. The room smelled like bleach. I left and went to a different hotel.
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

kevin

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
About to drain was broken and overall I just felt very grungy in there there were smudges and food and finger marks on all the lamps. Tub too gross to shower in. Just need someone to sleep I guess it worked for that
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Marisa

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Daniel

2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Shelby

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Matthew

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don’t Do It!!!!
Worst hotel I have ever stayed in. I wouldn’t recommend this hotel to my worst enemy.
2023년 10월에 3박 숙박함

4/10 - 별로예요

Robert

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설

2/10 - 너무 별로예요

Julie

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Matthew

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unique in an awful way is that they close the office at 10pm and do not put that as a notice when booking.
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Ruben

Tv didn’t work they had roach powder all over floor in room bath tub was peeling away I looked at ther room and walked back out and they said no refunds and all rooms were like this
2023년 9월에 3박 숙박함

2/10 - 너무 별로예요

April

출장 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Edward

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Manager was very helpful, staff helped the best they could, property is under new ownership, whereby the property could use some investment and TLC.
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Alonzo

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 7박 숙박함

2/10 - 너무 별로예요

Roshonda

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Would not recommend.
2023년 9월에 2박 숙박함

2/10 - 너무 별로예요

Diane

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The rooms are very old. Floor boards are all deteriorating Rust on metal surfaces. Parking lot nasty. It seemed like we were in the slums. I didn’t want my feet to touch the floor. We just slept for 7 hours and got straight out of there
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Jack 님, Pagosa Springs

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
No ice bucket in the room, no trash containers in the room, a section of ceiling dropping loose, and two spots on walls with exposed drywall. The first room had no operational TV but we were moved to another room after about 45 minutes of attempts to repair.
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

carra

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
So very disappointed. The pictures of this place are deceptively taken. I feel as if I was deceived. Expedia needs to boycott this property. As we arrived there were 2 police vehicles questioning a young woman. Found out it had nothing to do with hotel. Then a HUGE feral cat ran by our car. Then in lobby it was HOT. No air conditioning in Amarillo in August. In the upper 90s outside. I was not given an opportunity to look at room before checking in even though it was on the paperwork. All of the security doors from outside were broken. The hallway carpet was disgusting and very dirty. No air conditioning in the hallways. Smelled of smoke everywhere. The room was to have a king size bed and a sofa. No sofa just an old ratty chair. My son had to sleep on the floor. The whole room was very dirty. The air conditioning unit was full of dust and mold. The fitted sheet in bed was put on inside out. The bathtub was stained and not clean. The towels were stained. I didn’t let anyone take a shower bc of state of bathroom. If we had not traveled 14 hours and exhausted we would have gone somewhere else. We slept 5 hours and immediately left. I have stayed in places all over the world (including Hellville Madagascar) and this was/is the most disgusting place I have ever stayed.
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Michel

별로예요: 편의 시설/서비스
Terrible pas propre
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Michelle

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Bruce

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Filthy room
The room was filthy and the garbage was full. I immediately left and contacted Hotels.com for a refund.
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible place to stay
Check in process took very long time, cockroaches run everywhere even they were almost on my bed, both hallways and lobby are very dirty and messy, inside the room is not pleasant as well, very hard to believe it’s a hotel, it says 3-star hotel on the Google! Wow, no way, this place cannot even qualify 1-star
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Christi

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Diana

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The service was great.
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Joshua

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had to leave because conditions were revolting. Hotel will not reimburse us. Health inspection needed asap!!! This place is unsafe, disgusting and dishonest. Our main complaints incude: broken exterior door (door won't close), cockroaches, bugs throughout fridge, vomit on lamp base next to bed, missing carpet sections, missing paint sections, mold. Additionally the check in process took 1 hour, 4 cops came during the less then 2 hour timeline we were on premises, there wasn't a TV in our room, the pool and rec room were closed for the summer.
2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Octavio

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible experience
It was horrible rooms where in very bad shape had roches are booking was missed up stuff was taken out of our room
2023년 7월에 2박 숙박함

8/10 - 좋아요

Marco

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Natalie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
NASTY
Tub is rusted, towels are dirty, toilet seat is stained & needs to be replaced, hotel room smelled.
2023년 7월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room smelled, small insect crawling , No soap shampoo
2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Saraí

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함

4/10 - 별로예요

Kevin

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Check in took 35 minutes when there was only one group in front of me. Walls in the room had been patched but not painted. No toilet paper roll holders in the bathroom. Bed only had bottom fitted sheet and a blanket.
2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Lindi

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Waited 20 minutes to be checked in. Hair in the bed, hair in the sink & tub. Shower did not drain. Carpet was matted down and sticky.

2/10 - 너무 별로예요

Marie

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not a good place to stay. Saw it and left
2022년 12월에 1박 숙박함
답변 제공: Manager 님, 2022년 12월 31일
Hello Marie,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our hotel. Please do consider us again on your next visit to the area.

6/10 - 괜찮아요

Roberto

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Was asked if I minded an undergrade to a king bed, i gladly appcepeted it, however the room had no towels, floor had not been vacuum in a couple of days. I told front desk and was advised that housekeeping hss been out for a couple of days. Property is also under construction,
2022년 12월에 2박 숙박함
답변 제공: Manager 님, 2022년 12월 30일
Hello Roberto, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

10/10 - 훌륭해요

Adam

2022년 12월에 2박 숙박함
답변 제공: Manager 님, 2022년 12월 28일
Hello Adam,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

6/10 - 괜찮아요

Jonathen 님, Klamath Falls

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
The person on shift was absolutely wonderful and would love to see her as a manger.
2022년 12월에 1박 숙박함
답변 제공: General Manager 님, 2022년 12월 22일
Thank you for that can you tell me when you were here and what time they were working

2/10 - 너무 별로예요

Rebecca

2022년 12월에 1박 숙박함

2/10 - 너무 별로예요

Kylene

반려동물 동반 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tried to make us pay a cash deposit. Room was dirty nothing like the pictures and smelled of smoke even though it was a nonsmoking room. No elevator.
2022년 12월에 1박 숙박함
답변 제공: Manager 님, 2022년 12월 19일
Hello Kylene, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

2/10 - 너무 별로예요

Randy

2022년 12월에 1박 숙박함

2/10 - 너무 별로예요

Dina

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We booked 2 rooms but were unable to stay in either. Checking in took at least 20 minutes. One room hadn't been cleaned, the plumbing in the tub was broken and the carpet was filthy. The second room had 2 broken beds and was dingy and dirty. There was a putrid smell in that part of the hotel that was unbearable. Cigerette smoke combined with what biomedical waste probably smells like and strong cooking odors is the best way to describe the smell in the halls. There were spots on the tile floor in public areas that looked like drops of blood. They did not have any other rooms to put us in but honestly the smell and the people loitering around lobby and halls were enough to make us walk out knowing we would lose the money I paid for the rooms. My sister vomited in the parking lot as soon as we walked out. This property should not be on Expedia's site. The desk clerk said I could call Expedia and complain and they could contact the hotel to verify my complaint and I could possibly get my money back. Hold times are too long at Expedia to get an resolution so far. If you book this property be prepared for a traumatic experience.
답변 제공: Manager 님, 2022년 12월 2일
Hello Dina, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

10/10 - 훌륭해요

Samuel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
yrs
답변 제공: Manager 님, 2022년 11월 30일
Hello Samuel,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our hotel. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

6/10 - 괜찮아요

Karen

2022년 11월에 1박 숙박함
답변 제공: Manager 님, 2022년 11월 29일
Hello Karen,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 - 너무 별로예요

Ryan

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Got into the lobby to check in and there was a family waiting to get a room without cockroaches. The rest of the holet was filthy. Don't stay here if you can help it.
2022년 11월에 1박 숙박함
답변 제공: Manager 님, 2022년 11월 23일
Hello Ryan,I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

2/10 - 너무 별로예요

Ernesto

2022년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 2월 21일
Hello Ernesto, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.