외관

레드 루프 인 에임스 여행 후기

2 out of 5
레드 루프 인 에임스
1400 S Dayton Place, Ames, IA

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 313개" "
평점 8 - 좋아요. 1000개 이용 후기 중 371개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 189개" "
평점 4 - 별로예요. 1000개 이용 후기 중 85개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 42개" "

8.0/10

청결 상태

8.4/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

6/10 - 괜찮아요

Scott 님, Lake Mills

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No hot water at 7:00 am.
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 21일
Hello Scott, We apologize for any inconvenience this may have caused you and appreciate your feedback. Please be assured that we have shared your comments with our maintenance team for further investigation. Thank you for bringing this to our attention.

8/10 - 좋아요

Kristopher

연인과의 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
It was what we needed for traveling with our dog. Had we been traveling "alone" we would have upgraded.
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 5월 4일
Hello Kristopher,We're glad to hear our pet-friendly accommodations suited your needs. For future stays, please feel free to explore our upgraded room options for an enhanced experience. Your feedback is valuable to us in providing guests with a comfortable stay.

10/10 - 훌륭해요

Jaime

2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 22일
Hello Jaime,We are very happy to hear that you had a wonderful stay with us! We look forward to welcoming you back soon for another amazing experience.

8/10 - 좋아요

Lavaughn

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was good.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 30일
Hello Lavaughn,We are pleased to hear that you had an overall positive experience during your stay. If you have any further feedback or would like to share more about your stay, feel free to reach out to our management team. Thank you for choosing our hotel, and we hope to welcome you back soon.

10/10 - 훌륭해요

Donald

좋아요: 청결 상태
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 23일
Hello Donald,Thank you for being a guest with us and for taking the time to share your high rating! We hope to earn your business again when you return to the area.

8/10 - 좋아요

Clyde

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff to work with.
2024년 4월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2024년 4월 17일
Thank you for taking a moment to leave a review, Clyde. The staff and I at the RED ROOF INN AMES appreciate your 4/5 score following your stay. I am happy to hear that you found our staff to be very friendly. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business, Clyde, and can't wait to see you back at Red Roof soon, where we can continue to offer you a great stay at an affordable price!. Very truly yours, Sharma Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Diann

연인과의 여행, 출장 여행
Great place.
2024년 4월에 3박 숙박함
답변 제공: Manager 님, 2024년 4월 19일
Hello Diann,We are excited to hear that you enjoyed your stay with us. Thank you for choosing our hotel for your visit. Your feedback is greatly appreciated, and we hope to welcome you back in the future.

10/10 - 훌륭해요

steve

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place good bed clean
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello steve,Thank you for sharing your experience with us. We are delighted to hear that you found our hotel to your liking, especially the comfort of your bed and the cleanliness of our accommodations. We appreciate your feedback and hope to welcome you back in the future. Feel free to contact our management for any further assistance.

8/10 - 좋아요

Sheldon

좋아요: 청결 상태, 직원 및 서비스
There was no WiFi service/ connection. The television was not working.
2024년 3월에 1박 숙박함
답변 제공: OnielRediresponse Specialist 님, 2024년 3월 24일
Hi Sheldon,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Ames. Please accept our most sincere apologies for the inconveniences such as the Tv and the internet connection. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. I've shared your encounter with management. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof Management Rediresponse Specialist

6/10 - 괜찮아요

Melissa

2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 13일
Hello Melissa,We appreciate you choosing our hotel for your stay. If there were any areas that fell short of your expectations, please contact us directly to address them. We value your insights and hope to welcome you back for an even better experience.

10/10 - 훌륭해요

Diann

연인과의 여행
Nice place
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Diann,We are pleased to hear that you found our hotel to be a nice place. If you have any further feedback or suggestions, please feel free to reach out to our management team directly. Thank you for choosing to stay with us.

10/10 - 훌륭해요

Shelby

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Shelby,We are thrilled to hear that you had a wonderful stay at our hotel! If you have any further comments or suggestions, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

10/10 - 훌륭해요

louis

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
clean
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 27일
Hello louis,We appreciate your feedback and are glad to hear that you found our hotel clean. Our team works hard to maintain high cleanliness standards for all our guests' comfort and satisfaction. If you have any further comments or suggestions, please feel free to contact our management team directly.

8/10 - 좋아요

Leslie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff were very pleasant and the rooms were clean and comfortable.
2024년 2월에 3박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 2월 25일
Thanks for sharing your feedback with us, Leslie. The staff at our Red Roof Inn Ames was elated to see that we earned your 4/5 score. You mentioned some highlights, such as our pleasant staff and our comfortable rooms, which were pleasing to read.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Respectfully,Red Roof Management

2/10 - 너무 별로예요

Anthony

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2024년 2월 20일
Hello Anthony, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN AMES and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not the best option.....
Our room was filthy. It was clear it hadn't been deep cleaned in a very long time. Bed was not comfortable. Breakfast was offered but it was not great at all. The person at the customer service counter was kind.
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 21일
Dear Guest, Thank you for sharing your feedback with us. We appreciate your kind words about our customer service team. We take all guest comments seriously and will share your concerns with our housekeeping and kitchen staff for further review. Your insights help us improve our services for all guests in the future.

10/10 - 훌륭해요

Linda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No problem
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 13일
Hello Linda,Thank you so much for your feedback! We are thankful that everything went so smoothly, no issues. Yay! We hope to have the pleasure of hosting you again soon.

8/10 - 좋아요

Samantha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was friendly, the lobby and room were clean, and overall it was a very pleasant experience. The only thing I was bummed about was the jets in our jacuzzi tub were not working, but that wasn’t a huge deal. Just a bummer!
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 8일
Hello Samantha,Thank you for sharing your positive experience with us! We're delighted to hear that our staff was friendly and that you found our lobby and room to be clean. We apologize for any inconvenience caused by the jacuzzi tub jets not working, but we're glad it didn't affect your overall stay. We appreciate your understanding and hope to welcome you back soon for an even better experience.

4/10 - 별로예요

Troy

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Troy, We're sorry to hear you didn't fully enjoy your stay. Please feel free to reach out to us directly with any specific feedback you have from your experience so we can address it accordingly. We value your input and aim to make every guest's stay exceptional.

8/10 - 좋아요

Denise

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2024년 1월 20일
Hello Denise, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Ames and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Lester

2024년 1월에 5박 숙박함
답변 제공: Manager 님, 2024년 2월 6일
Hello Lester, We appreciate you choosing our hotel for your stay. We hope you had a pleasant experience with us. If you have any specific feedback or concerns that you would like to share, we encourage you to reach out to us directly so that we can address them. We value your thoughts and would love to hear from you.

10/10 - 훌륭해요

michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Red Roof always makes you feel safe and comfortable
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 16일
Hello michael,Thank you for choosing Red Roof for your stay and for your positive feedback on our commitment to your safety and comfort. We strive to provide a secure and cozy environment for all our guests. We appreciate your kind words and hope to welcome you back soon for another enjoyable stay.

4/10 - 별로예요

Kevin

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The front desk staff was super friendly and helpful. Unfortunately my room did not have a working thermostat, and therefore no heat. That was not good. And snow removal started super early in the morning right outside my window, which happens as they are trying to keep people safe.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 16일
Hello Kevin, Thank you for your feedback and for acknowledging our friendly and helpful front desk staff. We apologize for any inconvenience caused by the thermostat issue in your room. We take this matter seriously and will ensure it is addressed for future guests. Snow removal is necessary for everyone's safety, but we understand it can be disruptive. We appreciate your understanding and hope to welcome you back in the future for a more enjoyable stay.

10/10 - 훌륭해요

Matt

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 30일
Hello Matt,Thank you for your kind feedback on your recent stay at our hotel. We are glad to hear that you found your experience pleasant. We appreciate your time in providing us with feedback and hope to welcome you back in the future.

8/10 - 좋아요

Merry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 12월 17일
Hello Merry, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN AMES and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 - 훌륭해요

Marilyn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The service was outstanding. The breakfast was outstanding. We had biscuits and gravy available along with other regular Motel offering.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 9일
Hello Marilyn,Thank you for your kind words about our outstanding service and breakfast offerings. We strive to provide a memorable experience for all our guests and we are delighted that you enjoyed the biscuits and gravy among our other options. We appreciate your feedback and hope to welcome you back in the future for another outstanding stay.

8/10 - 좋아요

Rod 님, DENISON

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 21일
Hello Rod,Thank you for sharing this rating, and we apologies if there are any inconveniences you had encountered. We look forward to hosting you again.

10/10 - 훌륭해요

Carla

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 17일
Hello Carla,Thank you so much for taking the time to leave such an incredibly positive review! We truly appreciate your kind words and are thrilled that you had such an exceptional experience at our hotel. We strive to provide the best possible service to all of our guests, and we're glad to see that we were able to meet your expectations. We hope to have the pleasure of welcoming you back in the future for another unforgettable stay.

8/10 - 좋아요

Scott

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 16일
Hello Scott,Thank you for taking the time to leave a review. We appreciate your feedback and apologize for any inconvenience you experienced during your recent stay. We strive to provide a comfortable and enjoyable experience for all our guests. Should you have any further concerns or suggestions, please do not hesitate to contact our management team directly. We hope to have the opportunity to welcome you back in the future and exceed your expectations.

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Outdated
On accident, I booked a room with a jacuzzi. I asked the front desk if it was possible to get a smaller room. He spoke about having to clean two beds, although I had not touched anything. He did not bother to look for another room and the hotel was not full. I decided to use the room I booked Obviously it had not been used in a while. Dead bugs, dusty, clock not moved back an hour, light bulb above jacuzzi/ shower was burned out. Bed, pillows, and bathroom vanity are outdated. Jacuzzi tub old and had crack that had been repaired.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 15일
Dear Guest, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

8/10 - 좋아요

Justin

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Basically Basic
Visiting for a football game. Staff at counter was friendly. Room was clean but very basic. Room and property need some updating. Price was high because of the football game which should be illegal to price gouge like that. Had an outside light that was blinking like a strobe light that kept flashing in our window (curtain did not cover entirely).
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 9일
Hello Justin,Thank you for staying with us and sharing your feedback. We're pleased to hear that our friendly staff and clean rooms made your visit enjoyable. We appreciate your suggestion regarding updating our property and will take it into consideration for future improvements. We apologize for any inconvenience caused by the outside light, and we'll ensure that the curtains are checked for proper coverage. We value your business and hope you'll consider staying with us again in the future.

10/10 - 훌륭해요

leslie 님, St Paul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The staff were very friendly and helpful. The facility was very clean, however worn. The sink did not drain well...very slow. The breakfast was plentiful.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 28일
Hello leslie, Thank you for your feedback. We appreciate your kind words about our friendly staff and clean facility. We apologize for the issue with the sink and will address it promptly. We're glad you enjoyed the plentiful breakfast.

10/10 - 훌륭해요

Christian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 24일
Hello Christian,Thank you for your positive feedback! We are thrilled to know that you had a great experience during your stay. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Diann

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 10월 20일
Hello Diann, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN AMES and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

6/10 - 괜찮아요

Delaine

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 5일
Hello Delaine,Thank you for sharing your feedback with us. We apologize if your experience at our hotel did not meet your expectations. We always strive to provide a comfortable stay for our guests. We appreciate your comments and will take them into consideration for further improvements.

6/10 - 괜찮아요

Brent

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Booked this because it was the least expensive option at the last minute. We have stayed in this area a number of times over the past five years, and this was probably the most average experience we’ve had. Initial room had plumbing issues, so they moved us to a new room, Which had a gurgling toilet. Staff seemed helpful but exasperated, like they were disappointed that the property was not better kept for guests. Again, priced significantly lower than many of the other properties in the area, so definitely you get what you pay for. Could be a really nice option with just a little more maintenance
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 16일
Hello Brent, Thank you for choosing our hotel for your last-minute stay. We apologize for the plumbing issues you experienced in the first room and for the inconvenience caused. We appreciate your feedback regarding the staff and maintenance, and we will take it into consideration to improve our

8/10 - 좋아요

Tammy

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
The breakfast was great! There is a pool here even though it’s freezing cold. Staff was very friendly (difficulty conversing with the cleaning staff). The whole building needs updating and the rooms need to be deeply cleaned. However, it was okay.
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 11일
Hello Tammy ,We’re so glad that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We aim to impress with our breakfast, hospitality, and comfortable accommodations. We are overjoyed to hear that you had a great time with us, and we are looking forward to your next visit!

8/10 - 좋아요

tiffany

출장 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice big rooms. Pressure in the shower could have been better, but overall a nuce comfortable place to stay . I travel alot for work. I felt safe here!
2023년 10월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 10월 7일
Dear Tiffany,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN AMES. We are sorry to read that you were not satisfied the water pressure, however we are happy to know that you liked the spacious rooms and comfortable stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,Dannielle Red Roof ManagementRediresponse Specialist

10/10 - 훌륭해요

Darren

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
POV Rocks
This is a well run resort. I come once a year and the Coady's are so welcoming. It's unlike any other hotel experience.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 7일
Hello Darren,Thank you for sharing this honest review and feedback about our hotel. I hope you will return to enjoy a memorable and exceptional experience.

6/10 - 괜찮아요

David

2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 25일
Hello David, Thank you for rating our hotel. We appreciate your feedback. Is there anything specific we can do to improve your experience? We hope we could assist you.

8/10 - 좋아요

Russell

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 4일
Hello Russell,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

4/10 - 별로예요

Mike

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Cleanliness was the biggest issue. Used washcloths left in bathroom. Garbage was left on bath vanity from previous occupant. Bed was uncomfortable with small uncomfortable pillows.
2023년 9월에 1박 숙박함
답변 제공: OnielRediresponse Specialist 님, 2023년 9월 29일
Hi Mike,We are sorry you had a less than satisfactory experience, prompting your 2/5 rating, following your stay at the Red Roof Inn Ames. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof Management Rediresponse Specialist

10/10 - 훌륭해요

Brandy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 26일
Hello Brandy,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.

10/10 - 훌륭해요

Diann

Great place. Nice Employees
2023년 9월에 1박 숙박함
답변 제공: Antonio,Red Roof Management RediResponse Specialis 님, 2023년 9월 15일
Dear Diann,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN AMES. It’s great to hear that you're fond of the general accommodation in addition to our hospitable employees. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,

10/10 - 훌륭해요

Diann

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place. Clean rooms
2023년 9월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 9월 14일
Hello Diann,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN AMES. It's thrilling to hear you had a great experience with us. I'm happy you were pleased with our high level of cleanliness. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. Sincerely,RecordoRediresponse Specialist

6/10 - 괜찮아요

Sandra

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: Manager 님, 2023년 9월 14일
Hello Sandra,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bathroom, especially the bathtub, was not hygienic. There were black buildups around the bathtub.
2023년 8월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 9월 12일
Dear Valued Guest,Thank you for taking the time to complete our guest survey. I appreciate your comments and 3/5 score, regarding your recent stay at the RED ROOF INN AMES. It's saddening to hear that the cleanliness of our bathroom wasn't up to your standards. Please know that this is not a level of service that Red Roof stand for and this will be taken into consideration. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Recordo Rediresponse Specialist

6/10 - 괜찮아요

Kenneth

별로예요: 청결 상태, 숙박 시설 상태 및 시설
we ask on the phone for a room with walk in shower but we didnt , bed sheet was dirty , air in the room was feeling moistured, and behind the dresser and on top of the headbord was completly dusty
2023년 8월에 3박 숙박함
답변 제공: Manager 님, 2023년 9월 9일
Hello Kenneth,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

6/10 - 괜찮아요

renee

좋아요: 직원 및 서비스
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 1일
Hello renee,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

4/10 - 별로예요

Melissa

가족 여행
별로예요: 청결 상태, 직원 및 서비스
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 29일
Hello Melissa,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.