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수퍼 8 바이 윈덤 에임스 여행 후기

2 out of 5
수퍼 8 바이 윈덤 에임스
1418 S Dayton Place, I-35 to Hwy 30 W to Dayton Place, Ames, IA

이용 후기

6.0
평점 10 - 훌륭해요. 781개 이용 후기 중 89개" "
평점 8 - 좋아요. 781개 이용 후기 중 210개" "
평점 6 - 괜찮아요. 781개 이용 후기 중 205개" "
평점 4 - 별로예요. 781개 이용 후기 중 145개" "
평점 2 - 너무 별로예요. 781개 이용 후기 중 132개" "

6.4/10

청결 상태

7.0/10

직원 및 서비스

6.0/10

편의 시설/서비스

5.8/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

2/10 - 너무 별로예요

Dustin

2024년 4월에 7박 숙박함
답변 제공: Manager 님, 2024년 5월 4일
Hello Dustin,We appreciate you taking the time to share your experience with us. Please feel free to reach out to us directly so we can address any concerns you may have had during your stay.

8/10 - 좋아요

Kathy

연인과의 여행, 반려동물 동반 여행
The hairdryer was gone from the wall, but the cord still hanging from wall looked chewed. We didn’t need it, however did let the front desk attendant know. Our sleep was fine. Would stay at this property again.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 4일
Hello Kathy, Thank you for taking the time to share your feedback with us. We are glad to hear that you had a comfortable stay overall and that you would consider staying with us again. Should you have any concerns during your next visit, please do not hesitate to reach out to our team for assistance.

10/10 - 훌륭해요

Mandie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly helpful staff
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello Mandie,We're glad to hear you found our staff friendly and helpful during your stay! Our team works hard to ensure all guests have a pleasant experience. Should you have any future concerns, please feel free to contact our management directly. Thank you for sharing your feedback with us.

6/10 - 괜찮아요

Mary

출장 여행
좋아요: 청결 상태
Aaverage
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Mary, We appreciate your feedback and regret to hear that your experience was not up to your expectations. We will share your comments with our team to ensure we continue to improve our services for future guests. Thank you for taking the time to review our hotel and we hope to have the opportunity to welcome you back in the future.

4/10 - 별로예요

Taya

2024년 3월에 4박 숙박함
답변 제공: Manager 님, 2024년 4월 3일
Hello Taya, We apologize for any shortcomings during your stay. Please feel free to contact us directly to discuss your experience further and allow us the opportunity to address your concerns.

2/10 - 너무 별로예요

Abigail

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room 1 had no bedding on the bed, the dresser was backwards and away from the wall. One of the beds had a large dark stain. Room 2 looked like it was beyond time for maintenance to address it there was chunks of paint missing and when I went to use the restroom my son called me out. The room door had no door handle. We had to call the front desk from our cell as there was no room phone and we couldn’t get the door open. Front desk took 2x to answer the phone. Room 3…..well I’m tired and can live with the smell for a night. Not worth 1/2 the price. Save yourself and go anywhere else.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 12일
Hello Abigail, We apologize for any inconvenience you experienced during your stay. Your feedback is truly valuable to us and will be shared with our team for immediate attention. We strive to provide a comfortable and pleasant experience for all our guests. Should you have any further concerns, please feel free to reach out to our management team directly for assistance. Thank you.

6/10 - 괜찮아요

Tiffany

좋아요: 청결 상태
The staff were nice. Breakfast never happened. Very good location.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 8일
Hello Tiffany, Thank you for sharing your feedback about our staff and location. We apologize for any inconvenience you experienced with breakfast, and we appreciate you bringing this to our attention. Guest satisfaction is important to us, and we will share your comments with our team to improve our breakfast service. We hope you will consider staying with us again in the future for a more enjoyable experience.

4/10 - 별로예요

Jeni 님, Lincoln

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place needs a serious upgrade. The room has been painted over so many times that things are starting to seperate from the wall. the bathtub may be clean, but was so old and dingy that I went without a shower. The windows didn't seem to close properly and the back door is not secure. There's trash all over the back outside area. Disgusting!
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 21일
Hello Jeni, Thank you for sharing your feedback with us. We appreciate your comments regarding the condition of the room and apologize for any inconvenience caused. We will certainly pass along your observations to our management team for their review. We strive to maintain high standards and your input helps us to identify areas for improvement.

6/10 - 괜찮아요

Tilman

출장 여행
좋아요: 직원 및 서비스
Glad that the property was still available, as the other one had cancelled my reservation.
2023년 11월에 5박 숙박함
답변 제공: Manager 님, 2023년 12월 5일
Hello Tilman,We apologize for the inconvenience you experienced with your previous reservation. We're pleased that we were able to accommodate you at our property. We value your business and hope you had a pleasant stay with us. If you have any further concerns, please feel free to reach out to our management team.

2/10 - 너무 별로예요

Judy

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Do not stay here!
This building needs a complete rebuild! Rooms were old, fridge made horrible noise that kept us up all night. Stained carpet, room smelled horrible! Holes in wall I wouldnt recommend this Super 8 to anyone!
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 21일
Hello Judy, Thank you for sharing your feedback regarding your recent stay at our hotel. We apologize for any inconveniences you experienced and appreciate your input. We take your concerns seriously and will address them with our team to ensure improvements are made. We value your recommendation and hope to have the opportunity to provide a better experience in the future.

4/10 - 별로예요

Kristen

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible stay
Motel was dirty. Mold behind the toilet. Hole in the wall. Door lock to the bathroom was terrible if you locked it you got locked I side and had a terrible time getting it unlocked. Dangerous for young children. Light bulbs out of lamps. We asked the front desk to replace. Outlet in bathroom foes not look up to code. And very loud shouting and slamming of doors coming from the next door room at 2 am. We had to call and ask gor someone to come remove them.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 21일
Hello Kristen, We apologize for any inconvenience you experienced during your stay. Our team strives to maintain a clean environment, but we appreciate your feedback and will address the issues you mentioned. We ensure you that guest safety is a top priority, and we are sorry for any inconvenience caused by the door lock. Our maintenance team will resolve these issues promptly. We apologize for the noise disruption you encountered and are grateful for your prompt action in contacting the front desk. We value your feedback and will take necessary steps to improve in these areas.

6/10 - 괜찮아요

Jonathan

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Saw a good amount of bugs in my room. Didn’t feel the best about that, but for the price it was a satisfactory experience. Thank you!
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 11일
Hello Jonathan,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and apologize for any inconvenience caused. We will address the issue promptly to ensure a better experience for our future guests. We hope to welcome you back in the future for an improved stay.

8/10 - 좋아요

Rachel

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room definitely not clean: floor in bathroom, drywall chunks on carpet. Wall in bathroom had gunk on it Could hear all people walking through hallway, hear all toilets flushing, something was beeping in hallway all night. By daylight, the property was a little sketch. Wont stay here again. Should have driven the 2.5 hours home.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 7일
Hello Rachel,Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. Our housekeeping team strives to maintain high cleanliness standards, as well as ensuring our property is well-maintained. We appreciate your comments and will address these concerns with the relevant departments. We value your feedback and hope you'll reconsider staying with us in the future.

6/10 - 괜찮아요

Cher

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Drippy faucets
The bathtub and sink faucets dripped all night.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 29일
Hello Cher,We apologize for the inconvenience caused by the dripping faucets. Our maintenance team will address this issue as soon as possible. Thank you for bringing it to our attention.

2/10 - 너무 별로예요

Sheila

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not handicap accessible for other floors, had bugs crawling around ceiling, walls and on the bed with dead bugs on the floor. Did not get room that I had booked due to not being handicapped accessible, not willing to accommodate, came in and said $10/pet and had bunnies in cages that were trying to stay warm. When saw pet friendly there was no mention of charging that I saw. They told me I cannot release bunnies in the room or get them out of cage), wouldn't believe us about the bugs and said needed pictures but never took any. Said window must be open to have them come in but made my daughter check as they didn't want to come in themselves. Window closed. Gave us a new room, briefly looked it over and left. Floors were dirty along with part of the tub. Ceiling had brown splatters along with a little of the wall. Cigarette burn on the cover. Light switch on wall controlled the power to the outlets and on the lamps. Had to leave lights on. Person wouldn't talk to me and would direct to my daughter as I was disabled and couldn't speak. Didn't matter if I wrote things down since they didn't understand sign language. Had walker and they made me feel discriminated. In the morning, had to return key cards to them prior to checking out and if not will get charged. In first room, fridge wouldn't close as it was frozen open and broke. Had I known I was going to have all these problems, I would have cancelled the reservation and went elsewhere.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 25일
Hello Sheila, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
the room was filthy, no screen on the window, no elevators and we were on the 3rd floor. You could enter the building without a key. Horrible place to stay.
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 11일
Hello Guest ,Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 - 좋아요

Jeffrey

좋아요: 청결 상태, 직원 및 서비스
Very clean
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 9일
Hello Jeffrey,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our hotel. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

2/10 - 너무 별로예요

Dave

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Highly overpriced
Very basic motel. Way over-priced on the weekends.
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 10일
Hello Dave ,We greatly appreciate that you've taken the time to share your rating of our hotel. It is very important to us to make sure that every guest enjoys a comfortable experience. We hope that you enjoyed our accommodations and hospitality and that you'll return to experience the full benefit of our amenities for a true five-star experience.

2/10 - 너무 별로예요

Julie

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Dont stay here!
Our non-smoking room smelled of smoke, there were substantial stains on bed skirt, and chair, the bathroom tub and sink finishes were completely wore off, of the 5 combined outlets only 2 of them worked. The bed mattress had visible indents and was extremely uncomfortable.
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 28일
Hello Julie ,We would like to apologize for your experience with the smell, we implement a strict no-smoking policy and make sure that guests who violate those are reprimanded. We would appreciate it if these issues were reported during your stay as we could have sent back our cleaners and done a more thorough refresh of the room.

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not a good hotel
This hotel was really bad- multiple issues in our room in addition to just the poor condition of the hotel overall. I will admit going in with low expectations but this place managed to drop below those.
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 28일
Hello Guest ,Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 - 너무 별로예요

Robert

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Followed reviews for this property. Not at all what expected for a horribly high price. Shower passable, but my 19 yr old grandson Refused to use - went to Hampton for shower (other family members were there). AND he wouldn’t spend 2nd nite either - too warm, soft mattresses. He wouldn’t stay either. Back to the Hampton again!!! Just under $480 for 2 nites - would sure like a refund!!! PATHETIC tiny breakfast room - went out to eat instead!!! NEVER, NEVER AGAIN!!!!!
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 28일
Hello Robert ,Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

2/10 - 너무 별로예요

Brandi

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
First room was dirty like someone just left. Wrist bands still laying on night stand and beds were dirty and hadn't been made. Moves to another room and the air conditioning didn't work. One star rating
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 13일
Hello Brandi, I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

10/10 - 훌륭해요

Lori

좋아요: 청결 상태, 직원 및 서비스
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 13일
Hello Lori,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

4/10 - 별로예요

Phil

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Didnt like that there was no smoke detector present. 24/7access to the building was for anyone ,as the lock was missing. Cancelled stay and left for home.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 4일
Hello Phil, I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our hotel. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

2/10 - 너무 별로예요

Bruce

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
barely room on handicapped accessible ramp to make corner - Walls were damaged from previous people trying to make the tight turn
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 26일
Hello Bruce, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

6/10 - 괜찮아요

Lukas

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
When we arrived to the hotel, our reservation was not recorded in their system. But, they were accommodating and found us another room! When we got settled into the room, we noticed the smoke detector was missing and the television not in operation.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 25일
Hello Lukas, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

8/10 - 좋아요

Antonio

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Safe
2023년 8월에 4박 숙박함
답변 제공: Manager 님, 2023년 8월 20일
Hello Antonio,We appreciate the time you have taken to bring to our attention your feedback with regards to our hotel. We hope to see you again in the future.

6/10 - 괜찮아요

Liberty

출장 여행, 가족 여행
별로예요: 청결 상태
There was cigarette burns in the bedding. Holes in the walls.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 20일
Hello Liberty,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our bedding. We hope to see you again to provide you with an exceptional level of service and hospitality.

6/10 - 괜찮아요

Jane

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Adequate in Ames
The Super 8 in Ames was OK, except that I saw a small spider in the bathroom (not moving while I looked at it, but later I saw that it had moved into a corner.) Otherwise, the room was comfortable enough. The breakfast options were nice.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 20일
Hello Jane,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our breakfast and room. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

4/10 - 별로예요

Stephanie

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Athir was service staff , nice but was ok with putting us in smoking room when he knew we didn’t ask for one. Cigarette holes in bed spreads, ripped screens couldn’t open window
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 18일
Hello Stephanie, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

6/10 - 괜찮아요

Dustin

별로예요: 숙박 시설 상태 및 시설
The bed wasn't very comfortable.
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 18일
Hello Dustin, Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us, and our hotel is committed to making every possible effort to provide comfortable, clean, and friendly accommodations. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us insights into your experience and gives us a chance to improve.

2/10 - 너무 별로예요

Christine

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The guy who checked me in was very nice but the hallway and the room smells disgusting. The breakfast food was not good even the coffee tasted very bad. We had to eat breakfast sometime else. They should change the carpets in the room and the hallway. And change the curtains too very dirty. I’m not going to book in this motel anymore. It’s cheap to book but you got what you deserved.
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 15일
Hello Christine, It was a pleasure assisting you during your stay. Our rooms are cleaned by professional cleaners every checkout and during this pandemic, we take extra precautions and cleaning. We can assure you that the room and everything inside have been cleaned and sanitized, but we will still make sure to have this reviewed with our cleaners.

4/10 - 별로예요

Jackie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 4박 숙박함
답변 제공: Manager 님, 2023년 8월 13일
Hello Jackie,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

4/10 - 별로예요

Holly

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I booked at least 2 weeks in advance and then got a call in the afternoon on our first day asking if we were still coming. I said yes, and gave an approx time we would be there. So we got there that evening to check in and I had accidentally booked a handicapped room. The guy at the desk says they no longer have any handicapped rooms. I'm like that's fine because I didn't intend to book one (I looked at my reservation and I did accidentally select that). But what if I had not done that on accident? What if I had needed an accessible room? At no time during the previous call did the employee ask about the type of room I needed and I did confirm that we were not canceling. So I told the man at the desk, that's fine it just needs to be a no-smoking room with a queen size bed. That's what I booked. He gives us our keys and we walk into a room with 2 twin size beds. So we go back and I ask again to get the room we booked, no-smoking with 1 queen size bed. We get new keys and walk into a room with 1 double bed. I realize I could have gone back, but I didn't go on vacation to keep having to explain to a hotel employee that I'm not getting what I booked. So we decide a double will be fine. The room was incredibly humid so we are either freezing or everything is damp and clammy. The bathroom door neither latches or locks. The bed was lumpy and uncomfortable. And paint was peeling off the walls. To the staff's credit the place was clean. Will never stay here again.
2023년 7월에 3박 숙박함
답변 제공: Manager 님, 2023년 8월 5일
Hello Holly, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

2/10 - 너무 별로예요

Joni

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 13일
Hello Joni, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 - 좋아요

Tracy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 9일
Hello Tracy,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 - 좋아요

Jay

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
When choosing a motel, I don't often go for the cheapest in the area, but this time I didn't expect to spend much time there, and decided to take a chance. I showed up right at the 3:00 check-in time. My room wasn't ready yet, but the desk clerk quickly recognized that walking and stairs aren't the easiest thing for me. She called housekeeping to have them get a room ready on the lower level (fewer stairs) and near the entrance (less walking). I asked whether I could leave some things in the room, and she asked me to put them in a room by the office. She checked my ID and took my Credit Card. She handed me the car-info form, and indicated a small table where I could sit to fill it out. I did so, and went to get the cooler I didn't want left in the car. It was heavy and awkward, and as she saw me coming through the door, she rushed out to take it from me, promising to keep it safe until my return. I left to visit friends. During dinner, I got a call letting me know I had neglected to retrieve my credit card, and that she would hold it for me until my return. When I got back after 10:00, she recognized me, and handed me the CC and my room card. She had already taken my cooler to the room! It may have been the cheapest lodging, but I've never had a warmer, more genuine, enthusiastic, and helpful welcome anywhere I've stayed. The motel itself is dingy and dated (hence the low price), but clean and neat; obviously well managed.
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 30일
Hello Jay,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

4/10 - 별로예요

Anna D

2023년 6월에 2박 숙박함
답변 제공: Manager 님, 2023년 6월 29일
Hello Anna D,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 - 좋아요

Isaia

좋아요: 청결 상태, 직원 및 서비스
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 24일
Hello Isaia,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 - 좋아요

Bradley

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Always likes Super 8.
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 17일
Hello Bradley,Thank you for sharing your experience. We truly appreciate the insight regarding our hotel. We appreciate you taking the time to share your experience.

10/10 - 훌륭해요

Elisabeth

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Place a little rundown, but room was clean, and comfotable and price was right. Staff outstandingly helpful. She went way above and beyond the call of duty to sort out reservation issues for me.
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 12일
Hello Elisabeth,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our staff and also our price. We hope to see you again to provide you with an exceptional level of service and hospitality.

10/10 - 훌륭해요

Juan C

2023년 6월에 2박 숙박함
답변 제공: Manager 님, 2023년 6월 9일
Hello Juan C,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 - 좋아요

Mickie

2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 30일
Hello Mickie,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

8/10 - 좋아요

Shane

2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 27일
Hello Shane,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

6/10 - 괜찮아요

Scott

출장 여행
좋아요: 청결 상태
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 23일
Hello Scott,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

6/10 - 괜찮아요

Daniel

좋아요: 직원 및 서비스
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 3일
Hello Daniel,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 - 훌륭해요

Dorothee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 30일
Hello Dorothee,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

8/10 - 좋아요

Robert

2023년 4월에 2박 숙박함
답변 제공: Manager 님, 2023년 5월 5일
Hello Robert,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

4/10 - 별로예요

Jeanne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 21일
Hello Jeanne,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 - 훌륭해요

Paullyn 님, Huron

연인과의 여행
좋아요: 직원 및 서비스
Thanks they were very accommodating
2023년 4월에 3박 숙박함
답변 제공: Manager 님, 2023년 4월 25일
Hi Paullyn,Our primary aim is to give you a comfortable and accommodating experience, and we are incredibly pleased to hear of our success in this ambition. I am glad that we were able to meet your expectations and we're all looking forward to your next visit!