베이직 트리플룸, 싱글침대 3개, 공용 욕실 (4th floor) | 무료 WiFi, 침대 시트

퀜틴 어라이브 여행 후기

1 out of 5
퀜틴 어라이브
Haarlemmerstraat 65, Amsterdam

이용 후기

6.0
평점 10 - 훌륭해요. 1001개 이용 후기 중 119개" "
평점 8 - 좋아요. 1001개 이용 후기 중 251개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 308개" "
평점 4 - 별로예요. 1001개 이용 후기 중 155개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 168개" "

6.4/10

청결 상태

6.8/10

직원 및 서비스

6.4/10

편의 시설/서비스

5.6/10

숙박 시설 상태 및 시설

6.0/10

친환경

이용 후기

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
위치 하나만 좋은곳
4인실은 지하입니다.조금한 창이 하나있어요.감옥에 있는기분.화장실 환풍기는 돌지 않아요.드라이기도 조금한 냉장고도 없어요.지하라는걸 명시해야할 필요가 있어요!!조식은9시부터 입니다.빨리 일정을 하시는분은 밥을 먹을수 없어요.9시에 밥주는 호텔은 처음입니다.
2022년 5월에 2박 숙박함

8/10 - 좋아요

yujeng

가족 여행
좋아요: 직원 및 서비스
프라이빗한 방
중앙역에서 가까운줄 알았는데 아주 쬐금 머네요... 그래도 걸어다닐만하고 트램타는것도 괜찮은 위치에요 하지만 걸어야하죠. 청소 상태는 그냥저냥이고 침대는 너무 푹신해서 누으면 다리가 들려서 허리아팠어요 그리고 드라이기가 안되서 빌렸는데 바로 쓰고 가져다 달라고 하고 고장난거라서 3번이나 바꿨어요. 또 처음에 엘리베이터 위치를 말안해주셔서 엄청 힘들게 들고 갔는데 짐용 엘리베이터가 있더라고요 하지만 느려서 사용이 힘든점이있고 마지막날에 짐 맡겼는데 이때는 짐을 지하에 보관했는데 거기는 엘베 이용못해서 낑낑했네요. 여하튼 그래도 호스텔보다 프라이빗해서 좋았습니다.
2020년 1월에 2박 숙박함

8/10 - 좋아요

HOBIN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
전반적으로 만족스럽다
2020년 1월에 3박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
시끄러워서 잘 수가 없어
약쟁이들 커피샵이 주변에 많아 밤에 진짜 시끄러워요 귀마개안챙겨갔으면 며칠밤을 잠도 못잘뻔
2018년 6월에 4박 숙박함

4/10 - 별로예요

JN 님, Seoul, Korea

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
so so
Near the central stations with lots of 'coffee shops' around.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
저렴한 가격에 적당한 숙소 중앙역이랑 가깝고 번화가랑 인접한 위치

2/10 - 너무 별로예요

k 님, k

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
한국분들이시면 절대 여기 가지마세요. 환불 하는것도 거짓말 덤탱이 씌우려 난리
스탭 불친절, 환불 조건에 관한 번복들, 방은 무슨 쥐콩만한 화장실 크기에 위치도 센트럴 역 빼고 주변이 다 별로에요. 진심 여긴 와야할 이유가 없음

4/10 - 별로예요

sooyeon 님, 인천

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
위치 가격..나쁘지않으나..오래되고 계단 불편
비교적 저렴한...중앙역과 가까운 호텔을 찾는다면....

4/10 - 별로예요

sooyeon 님, 인천

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
위치만 좋은...
역에서 비교적 가까움....단지..그것만 좋음..

6/10 - 괜찮아요

Chan-Gyoung 님, 대한민국

좋아요: 청결 상태, 객실의 편안함
짧은 투숙에 추천함
단점: 대부분 그렇듯이 엘리베이터가 없고 계단이 상당히 좁음. 여행가방을 옮기기에 아주 불편한점이 있음. 샤워실 있으나 탈의실이 없어 조금 불편함. 방음이 잘 안되어 옆방의 투숙객에 따라 불편할 수 있음. 아침식사는 조금 부실함 장점: 역에서 가깝고 시내와 연결이 좋음. 데스크 아주 친절함. 인터넷, WiFi 사용, 속도 아주 좋음. 객실은 청결하고 온수 잘 나옴.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
접근성이 좋은 호텔
괜찮았습니다.

6/10 - 괜찮아요

JAEMYUNG 님, 부산

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
홀로 여행할 때 저렴한 숙박
위치 : 역 가까이에 있어서 편함 안락 : 짐을 4층까지 가지고 계단으로 올라가야 하는 것은 고역이였음 방 내에 화장실 샤워시설이 없으며, 외부에 공용으로 사용하기 때문에 저렴한 것임 침대 스프링에서 소리가 좀 남.... 식사 : 일반 유럽 3개 짤 호텔과 비슷함 (햄, 빵, 요거트, 우유, 주스, 치즈, 시리얼, 과일 약간) 체크인/아웃 : 일찍 체크인은 되지 않았지만, 짐을 맞아주어서 여행하기 관찮음 혼자 여행할 때 숙박만을 할 경우엔 추천함 동성간의 우정 여행도 추천함 이성간의 여행은 비추함

4/10 - 별로예요

ANNIE

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Je ne recommande pas cet hôtel. La chambre est pas propre, ni la douche extérieure, ni les WC. Pas de petit déjeuner. La nuit est bruyante car il y a un coffee shops à côté.
2024년 4월에 5박 숙박함

6/10 - 괜찮아요

Alicia

They had a computer issue, so when we arrived, we were told we had to go to another property and they did not offer to pay for the taxi there. It was a nicer hotel than the Quentin arrive, but not located near transportation and required and taxi in the morning which they did pay for when we asked, so all in all we spent more money than we wanted to. We stayed at the Quentin England, which was a lovely property. they included breakfast for the inconvenience.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Mohamed Salah

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent ! Dommage qu’il manque d’isolation entre les chambres…
2024년 3월에 2박 숙박함
답변 제공: SPR 님, 2024년 4월 2일
Dear Mohamad Saleh,Thank you for choosing to stay with us and for taking the time to share your feedback. We are thrilled to hear that you enjoyed your experience overall and that we were able to meet your expectations. Your kind words are truly appreciated. Your feedback is invaluable to us as we continuously work to improve our services and enhance the overall guest experience.We hope to have the pleasure of welcoming you back in the future for another fantastic stay. If there is anything else we can do to make your next visit even more enjoyable, please do not hesitate to letus know. Thank you once again for choosing Quentin Arrive Hotel.Warm regards,Quentin Arrive Hotel Team.S

2/10 - 너무 별로예요

Emee Marie

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

sravan 님, painted post

2024년 3월에 1박 숙박함

8/10 - 좋아요

Hishem

2024년 3월에 1박 숙박함
답변 제공: SPR 님, 2024년 4월 2일
Dear Hishem,Thank you for your recent stay with us and for taking the time to rate your experience. We truly appreciate your positive feedback and are delighted to hear that you enjoyed your time with us.Your rating means a lot to us, and we are grateful for your support. We're constantly striving to improve, and your feedback helps us to do just that.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best regards,Quentin Arrive Hotel Team.S

4/10 - 별로예요

Emma

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very condescending and rude. Told us all different things and made it very difficult to understand check out and such.
2024년 2월에 2박 숙박함
답변 제공: Sepehr 님, 2024년 3월 11일
Dear Emma,Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the disappointment and frustration you experienced with our staff's demeanor and the confusion during check-out.Please know that providing exceptional service and clear communication is paramount to us, and we regret that we fell short of meeting these expectations during your visit. Your concerns have been brought to the attention of our management team for immediate review and action.We understand the importance of a smooth and seamless check-out process, and we are committed to ensuring that all our guests receive clear and consistent information from our staff. We would appreciate the opportunity to make amends for any inconvenience caused during your stay. Should you choose to stay with us again in the future, please do not hesitate to reach out, and we will ensure that your experience is nothing short of exceptional.Once again, we apologize for any inconvenience you encountered, and we sincerely appreciate your understanding and patience.Warm regards,Quentin Arrive Hotel Team.S

4/10 - 별로예요

Jaelyn

단체 여행
별로예요: 직원 및 서비스
The people who worked here were super rude, and for a place that stated they had people present 24 hours, we shouldn’t have to wait 35 minutes in order to check in and out
2024년 2월에 2박 숙박함
답변 제공: Reservations Department 님, 2024년 3월 5일
Dear Jaelyn,Thank you for sharing your feedback with us. We sincerely apologize for the negative experience you encountered with our staff and for the inconvenience you experienced during check-in and check-out.Providing excellent customer service is of utmost importance to us, and we regret that our team fell short of meeting your expectations. We take your comments seriously and will address this matter with our staff to ensure that all guests receive the courteous and efficient service they deserve.Regarding the wait time during check-in and check-out, we understand the frustration this caused, especially given our commitment to having staff present 24 hours a day. We will review our procedures to identify areas for improvement and ensure that wait times are minimized for all guests.Your feedback is invaluable to us as we continuously strive to improve our services and enhance the guest experience. If there's anything else we can do to make amends for your experience or if you have any further concerns, please don't hesitate to contact our management team directly.Thank you for bringing these issues to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Kind Regards, Quentin Arrive Hotel

4/10 - 별로예요

Christopher Kayle

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was incredibly loud for several nights in a row with people banging doors and yelling in the hallways
2024년 2월에 4박 숙박함
답변 제공: Flori F 님, 2024년 2월 22일
Dear Christopher,We sincerely apologize for the disturbance caused by the noise during your stay. Your comfort and peace are of utmost importance to us, and we regret falling short in providing a quiet and relaxing environment.We will address this matter with our team to ensure that appropriate measures are taken to maintain a peaceful atmosphere for all our guests. We value your feedback and hope to have the opportunity to provide you with a better experience in the future.Thank you for bringing this matter to our attention.Warm regards,Reservations Department

8/10 - 좋아요

Mark

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall good place to stay on a budget brilliant for access to Amsterdam central
2024년 1월에 2박 숙박함
답변 제공: Flori F 님, 2024년 2월 22일
Dear Mark,Thank you for sharing your positive feedback with us. We're delighted to hear that you had a good experience during your stay at our hotel.We're pleased that you found our hotel to be a good place to stay on a budget and that our location provided brilliant access to Amsterdam Central. We aim to offer affordable accommodations without compromising on quality or convenience, and we're glad that we met your expectations in this regard.If there's anything specific you loved about your stay or if you have any suggestions for us to further improve, please feel free to share. We're here to make your future stays just as enjoyable.Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you again.Warm regards,Reservations Department

2/10 - 너무 별로예요

Fernando

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
no hay elevador, el baño no está en la habitación, no hay donde bañarse, el personal no te indica eso y además te cobran 100 euros de garantía por hospedarte
2024년 2월에 1박 숙박함
답변 제공: Flori F 님, 2024년 2월 22일
Dear Fernando,Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay.We regret any miscommunication regarding the facilities and the deposit charge. We always make sure that our guests are fully informed about the amenities and policies of our hotel.Regarding the lack of an elevator and the bathroom not being in the room, we understand that this may have been inconvenient for you. Please bear in mind that the room type you have booked was with a shared bathroom, whereas we do have options also for a private bathroom. We will consider how we can better communicate these details to our guests in advance to manage expectations.If there's anything else we can do to improve your experience or if you have any further concerns, please don't hesitate to let us know. Your satisfaction is our top priority.Thank you for choosing our hotel, and we hope to have the opportunity to provide you with a better experience in the future.Warm regards,Reservations Department

10/10 - 훌륭해요

James

2024년 2월에 2박 숙박함
답변 제공: Sepehr 님, 2024년 3월 25일
Dear James,We hope you are doing well.I wanted to take a moment to express our deepest gratitude for your recent visit and for taking the time to share such a glowing review. It was truly a pleasure having you stay with us.Your satisfaction is our top priority, and we are thrilled to hear that we were able to meet and exceed your expectations during your time with us.Should your travels bring you back to Amsterdam, please do not hesitate to reach out to us. It would be our pleasure to welcome you back for another fantastic experience.Once again, thank you for choosing to stay with us and for your generous rating and review. We truly appreciate your support and look forward to the opportunity to serve you again in the future.Warm regards,Quentin Arrive Hotel Team.S.

8/10 - 좋아요

Jasmine

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and friendly staff however rooms are very small basic with shared facilities. Served us well though and was very cheap
2024년 1월에 3박 숙박함
답변 제공: Sepehr 님, 2024년 3월 11일
Dear Jasmine,Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you found our location convenient and our staff friendly; it is always rewarding to know that our efforts to provide excellent service are appreciated.We understand your concerns about the size and basic amenities of our rooms, as well as the shared facilities. Please know that we continuously strive to balance affordability with comfort, and we appreciate your understanding in this regard.Your feedback is invaluable to us as it helps us to identify areas for improvement. Rest assured, we will take your comments into consideration as we work towards enhancing the overall guest experience.We are grateful for your patronage and hope to have the opportunity to welcome you back in the future. If there is anything specific we can assist you with during your next stay, please do not hesitate to contact us.Warm regards,Quentin Arrive Hotel Team.S

6/10 - 괜찮아요

Catherine

단체 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Sepehr 님, 2024년 3월 11일
Dear Catherine,Thank you for taking the time to rate your recent stay with us. We appreciate your feedback, and we are sorry to see that your experience did not meet your expectations entirely.Your satisfaction is important to us, and we would greatly value any additional feedback you may have regarding your stay. Understanding your concerns will help us improve and enhance our services for future guests.We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Warm regards,Quentin Arrive Hotel Team.S

6/10 - 괜찮아요

Erika

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Das Zimmer ist in die Jahre gekommen. Auch das Bad war nicht das Beste. WC-Deckel lose. Das Zimmer wurde nur einmal gemacht. Jeden Morgen einen Vaucher fürs Frühstück an der Reseption verlangen. Das Frühstück war gut, doch kein Bufet wie angegeben.
2024년 1월에 3박 숙박함
답변 제공: Jade Reservation Manager 님, 2024년 1월 16일
Dera ErikaThank you for staying with us and your review.It seems that you were not fully satisfied with your time with us, which I am saddened to notice. The team would have gone above and beyond to enhance your stay, please never hesitate to share any issues or concerns you might have on-site. My apologies for any discomfort you may have experienced.We would have loved to know what we could have done better and hope to have the chance to welcome you back in the future.Best regards

4/10 - 별로예요

Rafael

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
2023년 12월에 3박 숙박함

8/10 - 좋아요

Simon

단체 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Adequate room but shared facilities lacking, no shower on the 4th floor and only one toilet for 10 rooms. Elevator not working so not good for anyone with any kind of mobility issue
2023년 12월에 3박 숙박함
답변 제공: Flori F 님, 2024년 2월 22일
Dear Simon,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay, particularly regarding the shared facilities and elevator.We understand the importance of providing adequate facilities for our guests, and we regret falling short in this regard. Please rest assured that we are addressing the issues with the shower and toilet availability on the 4th floor, as well as the elevator situation, to ensure a more comfortable experience for all our guests.Thank you for choosing our hotel, and we hope to have the opportunity to provide you with a better experience in the future.Warm regards,Reservations Department

8/10 - 좋아요

Darany

단체 여행
좋아요: 직원 및 서비스
Proche de la gare centrale
Hôtel convenable pour le prix. Je cherchais un endroit propre et situé au cœur de la ville. Le personnel est agréable. Je recommande.
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

David

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All the staff were lovely, and they put balloons up for my birthday
2023년 12월에 3박 숙박함

2/10 - 너무 별로예요

Kevin

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함

8/10 - 좋아요

Neil

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff and helped,
2023년 12월에 2박 숙박함
답변 제공: Quentin Hotels Team 님, 2023년 12월 5일
Dear Neil,Thank you for quickly reviewing your recent stay with us.Your score implies that you enjoyed your stay with us. We hope you also had a great time in this vibrant city and will choose our hotel again when travel brings you back to the area.Kind regards

2/10 - 너무 별로예요

Norman

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Quentin Hotels Team 님, 2023년 10월 24일
Dear Norman,Thank you for the review of your recent stay with us.I am saddened to see that you were not satisfied with us and want to sincerely apologise for any inconveniences you may have faced. Please note that my colleagues and I are doing our utmost to ensure our guest's expectations are met or exceeded giving outstanding service and offering great facilities. If we are falling short of our service promises, please never hesitate to contact the Front Office to share your experiences and concerns - we will go above and beyond to Make It Right.The team hopes to have the chance of welcoming you back to our hotel to show you we can do much better.

2/10 - 너무 별로예요

Søren Hans

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Billederne viser en falsk indtryk.
De billeder der bliver vist, gør.værelserne større. Vi tjekkede ud med det samme, ingen elevator kun senge i værelset, toilet og bad fælles.
2023년 10월에 4박 숙박함
답변 제공: Reception 님, 2023년 10월 16일
Dear Sir/Madam,Thank you for your review. We would like to remind you that Quentin Arrive Hotel is a budget Hotel located in the very centre of Amsterdam. When booking a budget room, you should take into account the following: the rooms are smaller than usual, the sizes of our rooms are advertised before making the decision of booking with us, and shared bathroom. We are very happy to welcome all of our guests, however, we mostly recommend the Hotel for short stays and guests who want to experience Amsterdam by walking distance. Kind Regards, Quentin Arrive Hotel

6/10 - 괜찮아요

FRIDA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The guy at night was really nice to us, I d recomend this property only if y have a bag pack and trying to stay on budget , it was still very expensive for the service no private bathrooms, no elevator, if you need to rest before flying forget it is a party outside every day too noisy and also with all people going to the bathroom or shower, shower was cleaning but bathroom was really disgusting ( well is Amsterdam I guess everybody is too high and drunk to properly use a toilet ) so for backpackers hostel enviroment is perfect even in location for party and for central station for a resting place or private or clean it is not at all the right place …..
2023년 10월에 2박 숙박함
답변 제공: Quentin Hotels Team 님, 2023년 10월 10일
Dear Frida,Thank you for your review! We hope to see you in the future as well!Kind regards,

8/10 - 좋아요

Christopher

좋아요: 청결 상태, 직원 및 서비스
Es hat mir gefallen, das es sehr central lag
2023년 10월에 3박 숙박함
답변 제공: Quentin Hotels Team 님, 2023년 10월 10일
Dear Christopher,Thank you for leaving a feedback! We are looking forward to welcoming you in our hotel!Kind regards,

2/10 - 너무 별로예요

Ali Can

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함
답변 제공: Quentin Hotels Team 님, 2023년 10월 27일
Dear Ali Can,We are saddened to hear that your experience was less than ideal. We hope to see you in the future with improved services!Kind regards,

8/10 - 좋아요

Tyrone

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great area
2023년 9월에 2박 숙박함
답변 제공: Quentin Hotels Team 님, 2023년 9월 19일
Dear Tyrone,Thank you for your kind words. We hope to see you in the future as well!Kind regards,

6/10 - 괜찮아요

LUKE

단체 여행, 아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Good hotel and nearby a lot of the main areas
2023년 9월에 4박 숙박함
답변 제공: Reservation Department 님, 2023년 9월 16일
Thank you for staying with us and for your review.It seems that you were not fully satisfied with your time with us, which I am saddened to notice. The team would have gone above and beyond to enhance your stay, please never hesitate to share any issues or concerns you might have on-site. My apologies for any discomfort you may have experienced.We would have loved to know what we could have done better and hope to have the chance to welcome you back in the future.

10/10 - 훌륭해요

Istanbul Midpoint

2023년 9월에 1박 숙박함
답변 제공: Quentin Hotels Team 님, 2023년 10월 5일
Dear valued guest,Thank you for the amazing review! We hope to see you in the future as well!Kind regards,

8/10 - 좋아요

Ka Man

2023년 9월에 1박 숙박함
답변 제공: Quentin Hotels Team 님, 2023년 9월 15일
Dear Guest,Thank you for the nice rating. We hope to see you in the future as well.Kind regards,

6/10 - 괜찮아요

Jorge De jesus

별로예요: 청결 상태, 숙박 시설 상태 및 시설
the beds are very uncomfortable and he in the bathroom the ceiling was full of mold, Besides they charge you a deposit of €100 that is not specified on expedia however the hotel has a very good location within the city
2023년 8월에 2박 숙박함
답변 제공: Reservation Team 님, 2023년 9월 8일
Thank you for staying with us and for your review.It seems that you were not fully satisfied with your time with us, which I am saddened to notice. The team would have gone above and beyond to enhance your stay, please never hesitate to share any issues or concerns you might have on-site. My apologies for any discomfort you may have experienced.We would have loved to know what we could have done better and hope to have the chance to welcome you back in the future.

8/10 - 좋아요

Clemente

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: Reservation Department 님, 2023년 9월 1일
Thank you for your stay and for this wonderful score.It was a pleasure being your host and my colleagues and I hope to have given you amazing memories of your time in this beautiful city.We hope to welcome you as our guest again soon.

6/10 - 괜찮아요

Daisy-mai

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Amsterdam was amazing and the location was great however the hotel was dirty and had damage. Very basic and did not look like the pictures. Other than the uncomfortable room Amsterdam was beautiful as always
2023년 8월에 2박 숙박함
답변 제공: Quentin Hotels Team 님, 2023년 8월 28일
Dear Daisy,Thank you for taking the time to share your feedback regarding your recent stay at our hotel in Amsterdam. We're pleased to hear that you enjoyed the fantastic location and the beauty of the city itself. Amsterdam indeed has a charm that captivates visitors.We are, however, truly sorry to learn that your experience at our hotel did not meet your expectations. We take cleanliness and the overall condition of our property very seriously, and we deeply regret any inconvenience caused by the state of your room. Please accept our sincere apologies for the shortcomings you encountered.We understand how important it is for the accommodations to match the images and descriptions provided. We will certainly investigate and address the concerns you raised regarding the disparity between our visuals and the actual room. Our aim is to provide an accurate representation of our offerings to ensure that our guests feel comfortable and confident in their choice of staying with us.Your feedback is invaluable to us as it allows us to continuously improve our services and facilities. We appreciate your understanding and hope that despite the discomfort you experienced, you were able to enjoy the wonderful city of Amsterdam. Should you decide to give us another opportunity in the future, we are committed to ensuring a more pleasant and satisfactory stay.Thank you for your visit, and we hope to have the chance to welcome you back and provide you with the exceptional experience that you deserve.Warm regards,

10/10 - 훌륭해요

Alexis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Es un buen lugar para hospedarse ya que está cerca de la estación central.
2023년 8월에 2박 숙박함
답변 제공: Reservation Department 님, 2023년 8월 27일
Thank you for your stay and for this wonderful score.It was a pleasure being your host and my colleagues and I hope to have given you amazing memories of your time in this beautiful city.We hope to welcome you as our guest again soon.

8/10 - 좋아요

Marshall

좋아요: 청결 상태, 편의 시설/서비스
Goed
2023년 8월에 2박 숙박함
답변 제공: Reservation Team 님, 2023년 8월 24일
Thank you for your stay and for this wonderful score.It was a pleasure being your host and my colleagues and I hope to have given you amazing memories of your time in this beautiful city.We hope to welcome you as our guest again soon.

6/10 - 괜찮아요

Charlotte

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect room for Ethan Hunt with the circular hole in the window. Otherwise nice.
2023년 8월에 3박 숙박함
답변 제공: Quentin Hotels Team 님, 2023년 8월 11일
Dear Charlotte,Thank you for quickly reviewing your stay.The team appreciates you being our guest and very much hopes you had a lovely stay. Please never hesitate to provide us with your feedback or share your concerns during your stay to give us the chance to enhance your further stay. I am sorry for any discomfort you might have faced.It would be a pleasure to welcome you back soon and show you we care.Kind regards,

10/10 - 훌륭해요

Amanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was super convenient to the train station. Customer service at reception was perfect. Got lots of recommendations for sites to visit that we missed our first time to Amsterdam. No elevator which we were aware and fine with… shared bathroom for us but we were aware of that too because our room advertised the shared bathroom.
2023년 7월에 1박 숙박함
답변 제공: Quentin Hotels Team 님, 2023년 8월 9일
Dear Amanda,Thank you for taking a moment to share your experience at Quentin Arrive Hotel. We are so pleased to hear you found our service to your liking. We look forward to welcoming you back again soon.Kind regards,

4/10 - 별로예요

Rachel

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 3박 숙박함
답변 제공: Quentin Hotels Team 님, 2023년 8월 8일
Thank you for sharing your experiences with us.I am very sorry that your stay was not up to your satisfaction and I highly regret the inconvenience and discomfort this may have caused.Hopefully, the team will have another opportunity to Make It Right.We look forward to your next visit to convince you of our high standards.