We are Hilton Honors members - many years. I felt we were given substandard consideration because we booked through a 3rd party. Ground floor - furthest room from the lobby, cold room. We are Alaskans, so when I say cold - it was! Scheduled for 6 nights with NO housekeeping services. When I requested service, what we received was the bed straightened and the garbage removed, one clean towel and no clean cups/glasses, coffee or toiletries. This is NOT the service we are accustomed to receiving at a Hilton! My husband is almost 85 y/o and the “hike” to the lobby and the front door was ridiculous! The entry way by our door was too dangerous to use because of ice and snow. Bright spots - the breakfast was great, as usual, and “Windy” at the lounge was awesome, as was Iris, at reception. I would have thought for a price of over $2,000 - you could do better. And, we are tired of hearing that you have cut back on services because of COVID!!!!