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웨스트마크 앵커리지 호텔 여행 후기

3 out of 5
웨스트마크 앵커리지 호텔
720 West 5th Avenue, Anchorage, AK

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 268개" "
평점 8 - 좋아요. 1002개 이용 후기 중 365개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 218개" "
평점 4 - 별로예요. 1002개 이용 후기 중 99개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 52개" "

8.0/10

청결 상태

8.0/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

8/10 - 좋아요

choi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 5월에 6박 숙박함

6/10 - 괜찮아요

Terry

연인과의 여행
좋아요: 직원 및 서비스
Needs some repair! But clean and comfortable!
2024년 5월에 1박 숙박함

8/10 - 좋아요

Chee Hong Peter

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Checkin was fast. Staff friendly. Room spacious
2024년 5월에 2박 숙박함

6/10 - 괜찮아요

Chih-Chu

좋아요: 직원 및 서비스
2024년 5월에 1박 숙박함

4/10 - 별로예요

flora 님, King Salmon

단체 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
This used to be a great place to stay. Hadn't stayed in a while and we were shocked to find only 2 floors operating seasonally. The rooms were okay. The Solstice restaurant (great food!) which used to be on the premises is closed. Luckily great restaurants are within walking distance. I'm so sad to see how this has gone downhill. Won't be staying again.
2024년 5월에 2박 숙박함

8/10 - 좋아요

cheryl

좋아요: 직원 및 서비스
Hotel is very tired
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Jacqueline

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함

2/10 - 너무 별로예요

Phillip

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel is closed. Expedia sold us a hotel that is closed and is trying to charge a cancellation fee. It’s comical.
2024년 3월에 3박 숙박함

8/10 - 좋아요

Merita

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were nice, the rooms are large and clean and very comfortable. Close and walkable to lots of restaurants and shops.
2023년 9월에 1박 숙박함

8/10 - 좋아요

Jon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is an excellent location in downtown...less than a block to some wonderful restaurants and easy walk to the museum. During tourist time I would guess parking an issue but in off times (spring/fall) no worries to park. room was clean and staff friendly
2023년 9월에 5박 숙박함

4/10 - 별로예요

April

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Amber

가족 여행
좋아요: 직원 및 서비스
We actually didn’t get to stay, because when we arrived they didn’t have any rooms with two beds, as we had reserved, due to closing the floor for renovations. The young girl running the desk at 9:00 PM was very kind and apologetic and was able to get us put up in another “sister” hotel nearby. The ordeal was frustrating, however, since I had my young boys with me and a small window to get back to my daughter’s sporting event and missed the beginning. Also, there was a homeless man she and the male housekeeper were trying to get to leave the property and the way it was handled in front of my family was very disappointing. The male employee was extremely unprofessional. Lastly, I was told I wouldn’t be charged anymore at the replacement hotel but still had to give a credit card for “incidentals” and it has a large pending charge which makes no sense as I had already paid through hotels.com. So now I have to go deal with that.
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Sancho

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bad
Booked a room and they happened to have no available rooms. I was only given a $25 coupon for a huge inconvenience.
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

LAWRENCE

출장 여행
별로예요: 청결 상태
Doors locked hard to get in and out.
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Wes

단체 여행
좋아요: 편의 시설/서비스
$40 bucks for parking was a little steal for one night.
2023년 9월에 1박 숙박함

8/10 - 좋아요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스
This is a good value hotel for the area, plenty of places to eat and shop nearby.
2023년 9월에 2박 숙박함

2/10 - 너무 별로예요

Cory

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Not much redeeming about this hotel. It's in a good location, but so is the Hilton down the street. Room was outdated, stuffy, bathroom fan didn't work, walls were thin, window was cracked, balcony door seal was poor, no fridge in the room, smelled musty. I don't have anything good to say.
2023년 9월에 4박 숙박함

10/10 - 훌륭해요

Jenny

2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

TODD 님, DEER PARK

단체 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
Paid for a Suite...got a standard room
2023년 9월에 1박 숙박함

8/10 - 좋아요

Linda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

craig

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Linda

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Exceptional staff and service
2023년 9월에 1박 숙박함

8/10 - 좋아요

Stephanie

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Gisela 님, Brooklyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very satisfied with this hotel
2023년 9월에 1박 숙박함

4/10 - 별로예요

Persenia

가족 여행
별로예요: 숙박 시설 상태 및 시설
I got stuck in their bathroom. Door stuck!!! Good thing my son was there to open it up for me!!! Water leaked in on carpet in front of patio door😳
2023년 9월에 2박 숙박함

8/10 - 좋아요

KENNETH

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Located great spot
2023년 9월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 9월 20일
Hello Kenneth, thank you for taking the time to take this survey, we greatly appreciate your feedback.

6/10 - 괜찮아요

Iris

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel needs a lot of TLC. No exhaust fan in bathroom, Closet shelf is too close to the pole; difficult to hang clothes Coffee Pot broken Breakfast Food buffet needs monitoring. Service utensils need freshening. Very difficult to make a reservation at the hotel.
2023년 9월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 9월 20일
Hello Iris, thank you for your feedback, we greatlyappreciate your time.

10/10 - 훌륭해요

Susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very friendly staff, clean hotel
The hotel was busy but the staff were always super friendly. The only issue we had was the WiFi was very intermittent and we had trouble staying connected. We enjoyed our stay and would stay here again
2023년 9월에 2박 숙박함
답변 제공: Front Desk 님, 2023년 9월 20일
Hello Susan, thank you so much for taking the time to write a review, we greatly appreciate your feedback as it means a lot to us. We are definitely looking into upgrading our Wi-Fi within the new season. We hope to see you again on your next visit into town. Take care!

8/10 - 좋아요

Susan

2023년 9월에 1박 숙박함

8/10 - 좋아요

Mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Convenient and clean
Older hotel but clean and convenient to downtown.
2023년 9월에 3박 숙박함
답변 제공: Front Desk 님, 2023년 9월 20일
Hello Mary, thank you for taking the time to write a review, we greatly appreciate your feedback as it means a lot to us.

8/10 - 좋아요

Faith

가족 여행
좋아요: 편의 시설/서비스
This was a nice hotel but needs some attention to be what it once was. The furnishings are showing their age (Just like the rest of us!)
2023년 9월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 9월 20일
Hello Faith, thank you for taking the time to write a review, we appreciate your feedback as it means a lot to us.

8/10 - 좋아요

Mike

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s an easy walk to some of our favorite shops and the concert hall so we don’t have to try and find rides or parking during our stay
2023년 9월에 2박 숙박함
답변 제공: Front Desk 님, 2023년 9월 20일
Hello Mike, thank you for taking the time to write a review, we greatly appreciate your feedback. Hope to have you back on your next trip into town.

6/10 - 괜찮아요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A Centrally located Hotel Downtown
Westmark is centrally located. Room was clean though the heating system is a bit noisy. Guest parking is expensive at $39 dollars a night. Road noise is moderate. Staff is friendly though you can not check in until 4 pm
2023년 9월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 9월 16일
Hello Mark, thank you for taking the time to write a review, we greatly appreciate your feedback, as it means a lot to us.

10/10 - 훌륭해요

Rita

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: Front Desk 님, 2023년 9월 20일
Hello Rita, thank you for taking the time to take this survey, we really appreciate your feedback.

8/10 - 좋아요

Darrin

좋아요: 청결 상태, 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 9월 16일
Thank you, Darrin, for taking the time to take this survey. We greatly appreciate your feedback.

2/10 - 너무 별로예요

Richard

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Door outside would not shut completely or lock. Bathroom doorknob fell off and I was locked in. My husband had to push the door in to get me out. The tv didn’t work blurry lines entire time it was on. Several outlets didn’t work and something happened that my husbands computer just went black.
2023년 9월에 2박 숙박함
답변 제공: Front Desk 님, 2023년 9월 16일
Hello Richard, thank you for taking the time to write a review, we greatly appreciate your feedback. We are sorry for the experience that you had, there are no excuses to them. We will work hard within our team to make sure issues are addressed.

2/10 - 너무 별로예요

AARON

별로예요: 직원 및 서비스
Until unhappy customers.
We showed up at 2 pm ask if they would hold our luggage while we waited. When I finally got to check in. I asked if they could send the luggage to you room, they said they would. I guess tò the room and the keys didn't have. Went back down and get new keys made. Asked for a for a 2:30 am wake in call. That didn't happen. As we had a 6 am flight. Went back to the room and still no luggage. I went back to the front desk and ask for my luggage. It was still locked up. Finally got the luggage. Had to ask for a cart to haul it to the room myself. It appears your front staff is too wrapped in their social lives the pay attention is clients needs!
2023년 9월에 1박 숙박함
답변 제공: Front Office Management 님, 2023년 9월 16일
Hello Aaron, thank you for taking the time to write a review, we greatly appreciate your feedback. I want to apologize for your recent experience, as it is very unacceptable to not follow through on our word. This issue will be brought to our front desk and bellmen staff meeting to ensure we stay attentive to our guests. Thank you again for letting us know, and I hope you give us another chance at earning your business. Have a wonderful day.

10/10 - 훌륭해요

Judson

2023년 9월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 9월 16일
Thank you for taking the time to take this review, we greatly appreciate your feedback.

4/10 - 별로예요

David

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is run down. Furniture is falling apart; toilet did not work when we arrived. (They did repair it promptly) Overall, the price was extremely high for the condition of the Hotel. We will look elsewhere on our next visit.
2023년 9월에 2박 숙박함
답변 제공: Front Desk 님, 2023년 9월 13일
Hello David, thank you for taking the time to write a review, we greatly appreciate your feedback. We are hoping to get some renovations done within the off season. So, we hope to have you back to give you a better experience as we refresh for the next season.

4/10 - 별로예요

Christine

2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Diane

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property is older but it’s tried to keep it’s furnishings up to date. We arrived about 1 1/2 hours before the official 4 pm check-in because we had to get our rental car back before 4 pm. Although we were not allowed to check-in until 4 pm, the friendly staff did tag our 7 pieces of luggage & store them for us. We waited in their lobby, which already had about 20 people from a cruise waiting to check-in. Fortunately when 4 pm came around the cruise passengers were checked in in another part of the hotel & our check-in went quickly. The room was large & clean. The hotel is downtown, across the street from Glacier Brewery (where we had a delicious dinner) and Atwood Concert Hall (where we got great tickets on the spur of the moment & saw the awesome “Hamilton”). Because we had to be at the train station by 5:45 am the next morning, the front desk clerk was kind enough I get us two taxes quickly.
2023년 9월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 9월 13일
Hello Diane, thank you for taking the time to write a review, we greatly appreciate your feedback, it means a lot to us. We are hoping in the near future to get some renovations done. We hope to have you back on your next trip into town.

4/10 - 별로예요

Edie

2023년 9월에 1박 숙박함

8/10 - 좋아요

Zachary

2023년 8월에 1박 숙박함

8/10 - 좋아요

john

2023년 9월에 1박 숙박함

4/10 - 별로예요

Carmen

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
I found a lot of hair on the floor. Traffic noise ALL night long!! Needs better sound proofing. I have to use ear plugs and sleep with a pillow on my hear! No breakfast unless you pay for the overpriced buffet. No microwave or frig in room. A lot of homeless persons around. Overpriced.
2023년 9월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 9월 4일
Hello Carmen, thank you for taking the time to write a review, we appreciate your feedback. I want to apologize for your recent stay experience, as we work towards revising some of our property issues.

10/10 - 훌륭해요

Jamea

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 9월 4일
Hello James, thank you for taking the time to take this review, we appreciate your feedback.

8/10 - 좋아요

Dustin

연인과의 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Id give it 5 as its pretty nice, short of a few small issues: Employees were dumb and rude to start while parking and unloading our baggage. It must be an alaska thing, but lacking in the hvac department. No way to have any moving air or cooling short of leaving the balcony door open? And 3rd was the decor / finishes. Minor peeling paint (near golden balcony door trim) Bathroom tile, sink and toilet feel and look dated and cheap. Overall not bad for the price, close to a 5 when considering value and other options.
2023년 9월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 9월 4일
Hello Dustin, thank you for taking the time to write a review, we greatly appreciate your feedback as it means a lot to us. We hope to have you on your next trip into town. Take care.

4/10 - 별로예요

Marshall

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Lan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is located in downtown area, it is convenient to do everything.
2023년 9월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 9월 13일
Hello Lan, thank you for taking the time to write a review, we greatly appreciate your feedback, as it means a lot to us. We hope to have you back on your next trip into town.

6/10 - 괜찮아요

Richard

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Host wasn’t welcoming. Rooms were outdated.
2023년 8월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 9월 13일
Hello Richard, thank you for taking the time to write a review, we greatly appreciate your feedback. I do apologize for the hosts behavior, as it will be reviewed by our GM. Also, we hope to get renovations done within the off season.