2 개의 야외 수영장, 07:00 ~ 21:00 오픈, 수영장 파라솔, 일광욕 의자

타노아 투시탈라 호텔 여행 후기

4 out of 5
타노아 투시탈라 호텔
Beach Road Sogi, Apia

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 470개 이용 후기 중 177개" "
평점 8 - 좋아요. 470개 이용 후기 중 182개" "
평점 6 - 괜찮아요. 470개 이용 후기 중 72개" "
평점 4 - 별로예요. 470개 이용 후기 중 28개" "
평점 2 - 너무 별로예요. 470개 이용 후기 중 11개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
so good
전반적으로 깔끔했으나 실외에 모기 등 벌레가 많아 고생은 했습니다. 직원 분들은 친절하고 객실 등은 깨끗했지만 물 제공이 처음 하루만 제공되어 당혹스러웠습니다.
2019년 1월에 8박 숙박함
답변 제공: Tanoa team. 님, 2019년 2월 26일
Thank you for your email received. Appreciate your stay with us and hope to have you stay with us again. best regards

8/10 - 좋아요

실제 이용하신 고객

2018년 11월에 1박 숙박함

10/10 - 훌륭해요

Dolores

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was clean and comfortable. Lots of room space.
2024년 5월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I would not recommend this hotel. The only few good things about it is that it is close to the markets and other stores and that it has a buffet breakfast. After checking in thats when the disappointment starts. Room was dirty with bits and pieces on the floor, hair on wall in the bathroom, dirty coffee cups and its pretty noticeable the room is not maintained. The aircon was not strong and after asking someone to check it, it stayed the same. We had a cockroach in our room. A staff member tried to overcharge my husband on the laumdry tokens and thought it was funny because she got caught out. The pool was dirty with hair and things floating around. That was the first and last time i took my son in the pool which was a shame because it was so hot and one of the reasons why we chose Tanoa. They do not clean the pool or have not for a while. Majority of the time you have a group of staff standing around reception being unhelpful, talking and laughing amongst themselves. There were a handful of staff who were awesome. I've heard only good things about this place from family members who have stayed here in the past but i guess as time goes on, the staff have become lazy and dont take pride in looking after the property which is a shame. I would definitely never book to stay here again.
2024년 5월에 6박 숙박함
답변 제공: Monita 님, 2024년 5월 28일
Dear Sina,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your valuable input Regarding the issue’s you mentioned, we sincerely apologize for any inconvenience this may have caused you. We take guest feedback seriously, and we are committed to addressing any areas that need improvement. Your feedback has been shared with our management team, and we will take the necessary steps to rectify the situation and prevent any recurrence in the future.Once again, we appreciate your valuable feedback and for choosing our hotel for your stay. Kind RegardsThe Management and Staff of Tanoa Hotel.

10/10 - 훌륭해요

Phillip

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was a first time in Samoa for me, so we stayed at tanoa last 3nights and man what an experience, it was beautiful,I loved that it wasn't over the top and it felt grounded and you could just feel that it was so cultured, best thing as well is that it's close to town be even better once the new markets done 👍, definitely coming back here next time 🙂
2024년 5월에 3박 숙박함
답변 제공: Monita 님, 2024년 5월 27일
Talofa PhilipThank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you enjoyed your stay at our hotel. Our team works tirelessly to provide exceptional service and create memorable experiences for our guests, and it's always rewarding to receive such positive comments. We hope to have the pleasure of welcoming you back for another fantastic stay in the near future!Kind RegardsThe management and staff of Tusitala Hotel.

8/10 - 좋아요

Bridgett

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Staff was very lovely, friendly and welcoming. Breakfast was very good, had the best omelette every morning. The only issue we had was the hot water wasnt working so had cold showers we did notify reception and they said they would get maintenance to have alook at the shower. Overall lovely stay here at the hotel, very short walk to town which was very handy.
2024년 5월에 4박 숙박함
답변 제공: Reservations 님, 2024년 5월 25일
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call us.

8/10 - 좋아요

Arab 님, Paris

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel, green areas, feel in country side. room cleaning could be improved.
2024년 5월에 5박 숙박함
답변 제공: Reservations 님, 2024년 5월 22일
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 - 훌륭해요

K Lillian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed Fiafia night, the show/entertainment but especially the Samoan food on offer.
2024년 5월에 8박 숙박함
답변 제공: reservations 님, 2024년 5월 22일
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 - 훌륭해요

Emerly L

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had a lot of our family staying here at Tanoa and let me say our experience was just amazing! Everyone here is so friendly and very helpful. The AC is one of the best, nice and cool air. Every staff was so friendly and helpful. The ladies cleaning our room always made it feel so much cleaner every time we came back to our room. We will definitely come back and stay here at Tanoa!
2024년 5월에 6박 숙박함
답변 제공: Monita 님, 2024년 5월 13일
Talofa,Thank you for giving us a perfect rating and appreciating our staff. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 - 훌륭해요

Melanie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely resort within walking distance to town. Staff are so friendly and helpful. Rooms are large, modern and very clean. Would definitely stay here again and highly recommend to anyone visiting Apia.
2024년 5월에 2박 숙박함
답변 제공: Monita 님, 2024년 5월 13일
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

8/10 - 좋아요

Iosefo

좋아요: 청결 상태
2024년 5월에 2박 숙박함
답변 제공: Monita 님, 2024년 5월 7일
Talofa Lava,Thank you for time and rating us the good review. We appreciate and we look forward to see you next time. Kind Regards,The management and staff of Tanoa Tusitala Hotel.

8/10 - 좋아요

Ruby

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beds are comfortable and room is spacious. Very family friendly. Tiny flaw that can't be helped is shower and toilet are a bit outdated. Cleaners still do a great job maintaining cleanliness daily. Reception & kitchen staff were great & always on hand to help when needed.
2024년 4월에 3박 숙박함
답변 제공: Monita 님, 2024년 4월 14일
Talofa Lava Ruby,We appreciate your kind feedback. We are happy that you enjoyed your stay, and we are looking forward to having you again as a guest in our hotel. Our team is planning to schedule renovations in our rooms. We respect and thankful for your thoughts you shared with us. Kind RegardsThe Management and Staff of Tanoa Tusitala Hotel.

8/10 - 좋아요

Urs

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel staff, specially Housekeeping, maintenance, waiters and Frontoffice were always very kind, helpfully. Breakfast: fresh fruit from the garden - but everyday the same (Papaya). For the "muesli" only "Weetaix" - no other grains for a change available - Hotel was full because of young Rugbyplayers from Japan, Fidji participating a tournament. When they are in/at the small pool, there's hardly any space left for "regular" hotelguests. As there is no shower available at the pool, I think the quality of the water after their swimming and playing just after their trainingroutines was no longer good. They also occupy the usually for breakfast intended room - so we had breakfast at the bar. Singing their "Haka" motivations-songs at 06am woke us up several days within a 7-days wasn't a recreation holidayexperience.
2024년 4월에 6박 숙박함
답변 제공: Teresa 님, 2024년 4월 13일
Talofa,Thank you for bringing this issue to our attention. We sincerely apologies for the inconvenience caused during your stayed with us. We will inform our management regarding this matter. Hope to hear from you again in future bookings to provide you the best experience you deserve. Kind Regards,Reservation Team

6/10 - 괜찮아요

Paul

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tanoa is very nice for accomodation but they need to take a look at their Menu and update
2024년 4월에 7박 숙박함
답변 제공: Monita 님, 2024년 4월 10일
Talofa Paul,Thank you for your feedback. We appreciate that you have loved your stay with us. We will pass this message to our Executive Chef. Thank you and we hope to see you again.Kind regardsThe Management and staff of Tanoa Tusitala Hotel.

8/10 - 좋아요

Mark

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dining Food was very limited. Great breakfast
2024년 3월에 2박 숙박함
답변 제공: Monita 님, 2024년 4월 7일
Talofa LavaThank you for your feedback. We appreciate that you have loved our breakfast. Our team is working on the Dinner menu since we just had our new Executive Chef on board. We hope to see you next time. Kind RegardsThe management and staff of Tanoa Tusitala Hotel.

8/10 - 좋아요

David Leo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Generally comfortable motel style room blocks with nice pool area and decent restaurant. No concerns re cleanliness, staff generally helpful and room serviced daily. With a hire car was able to see most of Savaii and Upolu
2024년 3월에 8박 숙박함
답변 제공: Monita 님, 2024년 4월 6일
Talofa David,Thank you for your feedback. We appreciate that you have loved your stay with us. Kind RegardsThe management and staff of Tanoa Tusitala Hotel.

10/10 - 훌륭해요

Gayleen & George

2024년 3월에 2박 숙박함
답변 제공: Monita 님, 2024년 4월 20일
Talofa Lava,Thank you for your positive feedback. We are glad that you have loved your stay with us. Kind regardsThe Management and staff of Tanoa Tusitala Hotel.

10/10 - 훌륭해요

Masahito

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Morning buffet and restaurant were very good.
2024년 3월에 3박 숙박함
답변 제공: Monita 님, 2024년 3월 19일
Talofa Lava,Thank you so much for your nice feedback. We hope to see you again. Kind RegardsThe management and staff of Tanoa Tusitala Hotel

8/10 - 좋아요

Murray and Allison

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient accommodation for all activities in Apia. Lovely staff who were very helpful.
2024년 3월에 7박 숙박함
답변 제공: Monita 님, 2024년 3월 16일
Talofa Lava,We appreciate you lovely feedback. Thank you so much for staying with us and we are glad you enjoyed your stay. Kind Regards,The management and Staff of Tanoa Tusitala Hotel.

8/10 - 좋아요

Laura 님, Victoria

2024년 3월에 4박 숙박함
답변 제공: Monita 님, 2024년 4월 4일
Talofa Lava Laura,Thank you for your feedback. We are glad that you have loved your stay with us. Hope to see you next time. Kind RegardsThe Management and staff of Tanoa Tusitala hotel.

6/10 - 괜찮아요

tatsuki

출장 여행
좋아요: 직원 및 서비스
朝食会場は清潔で、ビュッフェに新鮮なサラダがあったためとても良かった。席についたらすぐ、コーヒーか紅茶を持ってきてくれるので、ホスピタリティも良いと感じた。 空港からの送迎リクエストは、ホテルではなくホテル併設のトラベルエージェントによる受付のため、少し複雑で予約がうまく出来なかった。
2024년 3월에 4박 숙박함
답변 제공: Monita 님, 2024년 3월 8일
Talofa Lava TatsukiThank you so much for your feedback. We appreciate your time and we are glad you loved your stay with us. Airport transfer service is provided by the outsourced company who provides this service. Its good that they were able to assist you. We have passed the message to our Kitchen department regarding the breakfast spread. We look forward to welcome you again. Kind RegardsTanoa Tusitala Management Team.

10/10 - 훌륭해요

HIDEYUKI

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 3박 숙박함
답변 제공: Monita 님, 2024년 3월 1일
Talofa Lava,Thank you so much for leaving us with fantastic feedback. We appreciate your kindness, and we hope we have the opportunity to serve you again in future. Kind Regards,The Tanoa Team Management.

4/10 - 별로예요

Samantha

2024년 2월에 1박 숙박함
답변 제공: Teresa 님, 2024년 2월 29일
Talofa Samantha, Thank you for choosing to stay with us. We appreciate your feedback and hoping to hear from you in future bookings.

10/10 - 훌륭해요

Masakazu

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 5박 숙박함
답변 제공: Teresa 님, 2024년 2월 26일
Talofa,Thank you for choosing to stay at Tanoa Tusitala. We appreciate your feedback and looking forward to hearing from you again in future bookings.

8/10 - 좋아요

Paul

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 4박 숙박함
답변 제공: Teresa 님, 2024년 2월 19일
Talofa Paul,Thank you for staying with us. We hope to hear from you in future bookings.

10/10 - 훌륭해요

Flo

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All the stuff was helpful and kind and hardworking
2024년 1월에 1박 숙박함
답변 제공: Teresa 님, 2024년 1월 31일
Talofa Flo,Thank you for sharing your feedback and we glad that you have enjoyed your stay with the help from our staff. We hope to hear from you in future booking.

10/10 - 훌륭해요

Faaiuga

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Monita 님, 2024년 1월 31일
Talofa Lava, We really appreciate your feedback. We will be happy to welcome you again to our shores. Faafetai lava

10/10 - 훌륭해요

Faatamalii

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tanoa has really upgraded within a year & since Covid. Staff are lovely, breakfast is AMAZING with a cook who is there to make fresh eggs or omelettes. Their menu changes daily. My favourite was koko esi. We didn’t need to leave the hotel as the pool is available, aircon is really good & restaurant is open til 10:30pm. I have stayed at many hotels in Samoa & I can honestly say Tanoa is number 1 across all accomodation options in Samoa. I look forward to returning. The staff here are amazing & feel so much love for them because of their hospitality. 10/10 for us (family of 4-2 adults & 2 children)
2024년 1월에 2박 숙박함
답변 제공: Monita 님, 2024년 1월 27일
Dear Faatamalii. Thank you for your review and for choosing our hotel. We are very pleased to hear that our staff made your stay pleasant. We are happy that you enjoyed your stay, and we are looking forward to having you again as a guest in our hotel.Faafetai lava. The Management and Staff of Tanoa Tusitala Hotel.

8/10 - 좋아요

Christy

좋아요: 청결 상태, 직원 및 서비스
Beautiful
2024년 1월에 2박 숙박함
답변 제공: Teresa 님, 2024년 1월 25일
Talofa,Thank you for choosing Tanoa hotel and hope to hear from you in future bookings. Regards,Reservation Team

8/10 - 좋아요

Shayne

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Its fine if you need to stay in Apia. Good air conditioning in the room, which offset the high humidity. Staff were pleasant.
2024년 1월에 7박 숙박함
답변 제공: Teresa 님, 2024년 1월 25일
Talofa,Thank you for sharing your feedback and appreciate choosing Tanoa hotel for your stayed. Regards,Reservation Team

10/10 - 훌륭해요

Faialofa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Teresa 님, 2024년 1월 25일
Talofa Faialofa, Thank you for choosing to be stayed at Tanoa hotel and we hope that we provide you the best experience possible. Regards,Reservation Team

4/10 - 별로예요

Pesamino

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place needed to upgrade. The swimming was very hot.
2024년 1월에 3박 숙박함
답변 제공: Monita 님, 2024년 1월 17일
Talofa Lava, Thank you for your feedback. Our team is working on the upgrade plans. We hope to see you again. Faafetai lava

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Loved the service. Rooms were very spacious. Clean area at all times, food was minimal but still very good. Breakfast was lovely.
2024년 1월에 1박 숙박함
답변 제공: Monita 님, 2024년 1월 14일
Talofa Lava,We appreciate your feedback. Your Feedback will help our staff to motivate and bring improvement in customer service. We hope to see you again. Faafetai lava.

8/10 - 좋아요

Tyfaina

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 5박 숙박함
답변 제공: Monita 님, 2024년 1월 14일
Talofa Lava,Thank you so much for your feedback. We hope to see you again.Faafetai lava.

10/10 - 훌륭해요

Arieta

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
had a good time here
2024년 1월에 2박 숙박함
답변 제공: Monita 님, 2024년 1월 18일
Talofa Lava,Thank you so much for your feedback. We hope to see you again. Faafetai lava.

8/10 - 좋아요

Tony

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the people and the service was really good. I enjoyed staying at the Tanoa and i would definitely stay agin!
2024년 1월에 2박 숙박함
답변 제공: Ronil 님, 2024년 1월 12일
Talofa Tony,Thank you for taking the time to share your feedback about your recent stay at Tanoa.we appreciate your valuable input and are delighted to hear that you enjoyed your stay.once again, we appreciate your valuable feedback and for choosing Tanoa for your stay. It was our pleasure to have you as our guest, and we hope to welcome you back in the near future.Warm RegardsManagement TeamTanoa Tusitala Hotel

8/10 - 좋아요

Rachel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 4박 숙박함
답변 제공: Monita 님, 2024년 1월 12일
Talofa Lava,Thank you for your feedback.We hope to see you again.Faafetai lava

8/10 - 좋아요

Kayla

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff at the Tanoa were amazing. They were professional, friendly and always available to answer our questions without frustration. The only feedback I would provide is for the towels in the room as these were minimal for a room of 4 people.
답변 제공: Monita 님, 2024년 1월 12일
Talofa Lava,We appreciate your feedback. We hope to see you again.Faafetai lava

8/10 - 좋아요

Kayla

2023년 12월에 8박 숙박함
답변 제공: Teresa 님, 2024년 1월 25일
Talofa Kayla,Thank you for choosing to be stayed at Tanoa hotel and we hope that we provide you the best experience possible. Regards,Reservation Team

2/10 - 너무 별로예요

Jocelyn 님, Hinchinbrook

별로예요: 직원 및 서비스
2023년 12월에 4박 숙박함
답변 제공: Monita 님, 2024년 1월 12일
Talofa LavaThank you so much for your feedback. We apologize if any inconvenience caused you. Faafetai lava

8/10 - 좋아요

Levaai

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
The people made it enjoyable it was a 5min walk from the shops which was good. I do think they need to invest in more towels and bathroom cleaning etc. but I would still stay there again
2023년 12월에 8박 숙박함
답변 제공: Monita 님, 2024년 1월 6일
Talofa Lava,Thank you so much for your feedback. We hope to see you again. Faafetai lava.

10/10 - 훌륭해요

Gary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I love my stay so good and respectful people😊😊
2023년 12월에 1박 숙박함
답변 제공: Monita 님, 2024년 1월 1일
Talofa Gary,Thank you so much for your feedback. We are glad that you have enjoyed your stay with us and received a good customer service from our staff. We hope to see you again. Faafetai lava.

10/10 - 훌륭해요

Greg

좋아요: 청결 상태
2023년 12월에 2박 숙박함
답변 제공: Monita 님, 2023년 12월 29일
Talofa Lava,Thank you so much for your positive feedback. We hope to see you again. Faafetai lava

10/10 - 훌륭해요

Greg

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect location, very clean and tidy and staff very helpful. Will definitely return.
2023년 12월에 2박 숙박함
답변 제공: Monita 님, 2023년 12월 28일
Talofa Lava Greg,Thank you so much for your feedback. We look forward to welcome you again. Faafetai lava

8/10 - 좋아요

Monica

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
The hospitality was nice especially the complimentary breakfast. Sadly, our shower was not cleaned upon our arrival and there were cockroaches in the bathroom and around the dining table.
2023년 12월에 2박 숙박함
답변 제공: Ronil 님, 2023년 12월 28일
Talofa, Thank you for taking the time to share your feedback about your recent stay at Tanoa Tusitala. We appreciate your valuable input and are delighted to hear that you enjoyed your overall experience with us. Regarding the issue you mentioned, we sincerely apologized for any inconvenience may this have caused you. we take guest feedback seriously and we are committed to addressing any areas the need improvement. Your feedback has been shared with our management team, and we will take the necessary steps to rectify the situation and prevent any recurrence in the future. we appreciate your valuable feedback and thank you for choosing Tanoa Tusitala for your stay. It was our pleasure to have you as our Guest, we hope to welcome you back in the near future. Warm Regards, Management Team Tanoa Tusitala

6/10 - 괜찮아요

Myrtha

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Tanoa was a beautiful property but the staff seemed to display limited interest in engaging with the guests. While the physical aspects of the property were commendable, the overall guest experience was impacted by the perceived lack of enthusiasm from the staff.
2023년 12월에 1박 숙박함
답변 제공: Ronil 님, 2023년 12월 28일
Talofa, Thank you for taking the time to share your feedback about your recent stay at Tanoa Tusitala. We appreciate your valuable input. Regarding the issue you mentioned, we sincerely apologized for any inconvenience may this have caused you. we take guest feedback seriously and we are committed to addressing any areas the need improvement. Your feedback has been shared with our management team, and we will take the necessary steps to rectify the situation and prevent any recurrence in the future. we appreciate your valuable feedback and thank you for choosing Tanoa Tusitala for your stay. It was our pleasure to have you as our Guest, we hope to welcome you back in the near future. Warm Regards, Management Team Tanoa Tusitala

10/10 - 훌륭해요

Pesamino

2023년 12월에 3박 숙박함
답변 제공: Monita 님, 2023년 12월 17일
Talofa Lava,We really appreciate your positive feedback. We are grateful that our team was able to provide you the best guest experience. We hope to see you again. Faafetai lavaTanoa Hotel Management

2/10 - 너무 별로예요

Jeremiah

2023년 12월에 2박 숙박함
답변 제공: Monita 님, 2024년 1월 4일
Talofa Lava,We appreciate your feedback. We apologize for the inconvenience caused during your stay. We will love to hear your feedback, and this will help our team to motivate and improve in guest service. Faafetai lava.

6/10 - 괜찮아요

Denise

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 7박 숙박함
답변 제공: Roneeta Devi 님, 2023년 12월 10일
Talofa Lava Denise,We appreciate you taking time to provide us with your rating. Fa'afetai

10/10 - 훌륭해요

Dianne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Thank you. I highly recommend TANOA as one of the best hotels.
2023년 12월에 1박 숙박함
답변 제공: Monita 님, 2023년 12월 10일
Talofa Lava,Thank you so much for your feedback. We appreciate it and we really look forward to welcoming you again.Faafetai lava..