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"Remodeling getting done but still kept a clean lobby and staff was very friendly. "

"My wife and I have been using rentals at Lantern Lodge, formerly Residences at Biltmore, since they opened. This was a top a notch rental property. But it's amazing how some rentals are being neglected. Every time we go back now the rental provided to us lack updates. On this particular visit there were new TVs. There was a large space after closing the door which made you feel unsafe. The easy chair and ottoman needs to be thrown out. It was so nasty, we wouldn't dare sit on them and the sofa need to be replaced or at least replace the cushions. It was very worn out also so we sprayed it with Lysol to have a place to sit. The unit needs to be painted. The tissue holder in the first bathroom and water lines are deteriorating due to moisture or lime build up. The icemaker did not work. Cleanliness of the room was good but more detail should be considered cleaning the appliances. The staff was good. I hate some rental properties are wasting away. They used to be so nice. Don't know if we'll be returning."

"Tv didn't work., room didn't have a sofa bed like described, pool was closed, seen a few bugs in the room "

"We loved the place for what it was. Small rooms with great decor. Walking distance from where we needed to go. We will definitely keep this place in our thoughts again."

"The hotel is clean, staff is kind and helpful, large rooms and good location. Unfortunately, our room was not ready on time. While the wait was less than 1 hour, we had just arrived in town after a long drive.The room and bathroom lighting is dim."

"Clean room and very nice staff"

"Pristine room, lobby and dining area, and very friendly an accommodating staff. Will stay again!"

"Clean & comfy room. The hot tub is very big, we enjoyed time in it. Could’ve been a smidge hotter. The breakfast was AMAZING. The gentleman that was preparing it was very nice. Check in was super easy. "

"This was an okay hotel. I wish they had paking have available. "