NH Collection Andorra Palome

Property class: 4

Choose dates to view prices

Reviews

9.2 out of 10
Wonderful
Consider a stay at NH Collection Andorra Palome and take advantage of a terrace, a garden, and laundry facilities. Be sure to enjoy a meal at ÉMO, the on-site restaurant. Free WiFi in public areas is available to all guests, along with a bar and a gym.
The current price is ₩157,625
₩170,989 total
includes taxes & fees
Oct 19 - Oct 20

Popular amenities

  • Air conditioning
  • Gym
  • Bar

Room options

View all photos for Superior Room

A hotel room with a bed, a wooden wardrobe, a nightstand, and a wall-mounted light fixture.

Superior Room

9.6 out of 10
Exceptional
(4 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, Terrace

A modern hotel room with a large bed, two chairs, a desk with a flat-screen TV, and a balcony with a view of trees.

Superior Room, Terrace

8.4 out of 10
Very good
(5 reviews)
  • Mountain view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

A modern hotel room with a bed, a desk, a chair, a small table, and a balcony with a view of the forest.

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (View)

A modern hotel room with a large bed, a seating area with cushioned chairs, a small desk with a flat-screen TV, and a view of greenery outside.

Suite (View)

10.0 out of 10
Exceptional
(2 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, Balcony, View

A modern hotel room with a large bed, two chairs, a desk with a flat-screen TV, and a balcony with a view of trees.

Superior Room, Balcony, View

  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room (View)

A bedroom with a bed, a TV, a wardrobe, and a window with a view of greenery and a building.

Superior Room (View)

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

A modern hotel room with a large bed, a small table with a vase of flowers, a chair, a desk with a TV, and a window with a view of greenery.

Deluxe Room

  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
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About the neighborhood

Arinsal is home to NH Collection Andorra Palome. Comic Museum and La Farga Rossell are cultural highlights, and some of the area's landmarks include Casa Rull and Sant Marti de La Cortinada. Looking to enjoy an event or a game while in town? See what's happening at Devk-Arena or Palau de Gel. Visit our Arinsal travel guide
Map
Crta. d'Arinsal s/n, AD400 Erts, Arinsal, La Massana, AD400

What's nearby

  • Jou-La Cauba Rock Trail
    12 min walk - 1.1 km
  • Roc de la Coma d'Erts Via Ferrata
    14 min walk - 1.2 km
  • Els Orriols Ski Lift
    17 min walk - 1.4 km
  • Comapedrosa Highlands Trail
    18 min walk - 1.6 km
  • Valles del Comapedrosa Nature Park
    2 min drive - 1.8 km

Getting around

  • L'Hospitalet-pres-l'Andorre Station
    46 min drive
  • La Seu d'Urgell (LEU)
    70 min drive

Restaurants

  • Restaurant ANDREA
    2 min drive
  • Borda De L'avi
    2 min drive
  • Borda Xica
    3 min drive
  • Commencal Spot
    2 min drive
  • Borda Xixerella
    2 min drive

About this property

NH Collection Andorra Palome

  • Upscale hotel near Caldea Spa
  • Take advantage of a terrace, a garden, and laundry facilities at NH Collection Andorra Palome. Be sure to enjoy a meal at ÉMO, the on-site restaurant. In addition to a bar and a gym, guests can connect to free WiFi in public areas.
  • You'll also enjoy the following perks during your stay:
    • Buffet breakfast (surcharge), self parking (surcharge), and an electric car charging station
    • Smoke-free premises, an elevator, and a 24-hour front desk
    • Multilingual staff, a water dispenser, and concierge services
  • Room features
  • All guestrooms at NH Collection Andorra Palome have comforts such as air conditioning, as well as amenities like safes and sound-insulated walls.
  • Other amenities include:
    • Reusable coffee/tea filters and recycling
    • Bathrooms with showers and hair dryers
    • 40-inch LED TVs with cable channels
    • Electric kettles, daily housekeeping, and phones

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (EUR 15 per day)

Food and drink

  • Buffet breakfast available for a fee 7:30 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 19 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • ÉMO

Things to do

  • Gym
  • Ski storage
  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 5 floors
  • Built in 2008
  • Comprehensive food waste policy
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegetarian breakfast available
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

  • Diners Club
  • Discover
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.09 per person, per night, up to 7 nights. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 19 per person
  • Self parking fee: EUR 15 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Frequently asked questions

Is NH Collection Andorra Palome pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at NH Collection Andorra Palome?

As of Oct 16, 2026, prices found for a 1-night stay for 2 adults at NH Collection Andorra Palome on Oct 19, 2026 start from ₩157,625, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is available for EUR 15 per day.

What time is check-in at NH Collection Andorra Palome?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at NH Collection Andorra Palome?

Check-out is at noon.

Where is NH Collection Andorra Palome located?

Situated in Arinsal, this hotel is within a 15-minute walk of Jou-La Cauba Rock Trail, Els Orriols Ski Lift, and Comapedrosa Highlands Trail. Pitch & Putt El Torrent and Valles del Comapedrosa Nature Park are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

NH Collection Andorra Palome Reviews

9.2

Wonderful

9.6

Cleanliness

9.2

Amenities

9.6

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 51 out of 75 reviews
Rating 8 - Good. 17 out of 75 reviews
Rating 6 - Okay. 3 out of 75 reviews
Rating 4 - Poor. 2 out of 75 reviews
Rating 2 - Terrible. 2 out of 75 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was amazing and staff was incredible!
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well appointed room. Easy and secure parking, excellent breakfast. Zindyia at the reception desk was outstanding, friendly and very helpful.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful and the breakfast was fantastic
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Magical Stay

Our stay was magical! Our room had the most amazing view of a lake outlined with snow. We were able to enjoy the view from the bed. The room and hotel were very clean. We enjoyed the breakfast which was a varied, delicious spread of the local cuisine.
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great value for the quality. Very clean and pleasant rooms. Parking is additional $ but you can park for free on the street.
Stayed 1 night in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceeded our expectations!

We truly can’t complain—NH Collection was an outstanding experience! The staff was incredibly welcoming and attentive, making us feel right at home from the moment we arrived. The hotel itself is beautifully designed, with elegant interiors and top-notch facilities that add to the luxurious ambiance. Initially, we had booked a stay at the neighboring Sant Grant, but unfortunately, it was such a disappointment that we had to leave. Despite both hotels being rated four stars, the difference in quality, service, and overall experience was like night and day. NH Collection completely turned our trip around, and we couldn’t be happier with our choice. Highly recommended for anyone looking for a refined and comfortable stay!
Stayed 5 nights in Feb 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Great b'fast. There is just some kind of 'soul' missing in the hotel. It lacks atmosphere. Staff are helpful but a couple of minor issues suggested lack of attention to detail (shower gel container empty, which I found out while in the shower, another time I was naked and about to run a bath when I noticed the plug was missing). Also there is a smell which I have noticed on both trips. I think it's due to poor enforcement of no smoking rules. Bed very comfortable. Ski lockers didn't seem to be heated. Cold wet boots in the morning are no fun.
Stayed 7 nights in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely breakfast buffet
Stayed 4 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Stay

Great hotel, well located. Solid breakfast too. You can use also their parking in Andorra la Vella if you stay in Palome (just ask reception). Magda was great and provided us excellent recommendations, thank you again.
Stayed 6 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Receptionist was just lovely and very helpful.
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at the Palome. The room was clean and comfortable and the bed was superb. I had a great nights sleep. The staff were also very friendly and helpful. I would definitely stay here again.
Stayed 1 night in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional staff

Exceptional staff. Extremely helpful and friendly. Lovely hotel with very good location.
Stayed 2 nights in May 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect.
Stayed 2 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Feb 2025
Verified review

4/10 Poor

Disliked: Property conditions & facilities
Awful
Stayed 1 night in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They charge the parking separately and its not cheap
Stayed 3 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
El personal fantástico, igual la habitación!
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Ihanan rauhallinen, siisti ja viihtyisä hotelli. Aamiainen oli todella hyvä. Kuntosalista plussaa.
Stayed 5 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Quarto maravilhoso, localização perfeita, se quiser da para ir andando para a estação de esqui. So faltou a t.v se smart. E o banheiro poderia ser aquecido
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Excelente habitación
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Todo muy bien.
Stayed 1 night in Dec 2025
Verified review

2/10 Terrible

Disliked: Staff & service
J’ai réservé et lorsque je suis arrivé l’hôtel était fermé J’ai dû faire une autre réservation dans un autre hôtel . Hôtel.com ne m’a pas remboursé
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel moderno con desayuno fabuloso. El único incinveniente fué la wifi en las habitaciones, no funcionaba nada bien.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
la verdad la entrada fue fantástica, el recepcionista fabulosos
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hinta/ Laatusuhde 10+

Yksi parhaista hotelli kokemuksista. Palvelu oli erinomaista, henkilökunta ystävällistä ja kaikki toimii. Erinomainen aamupala/ illallinen ravintolassa.
Stayed 6 nights in Jan 2025