6/10 - 괜찮아요
Anna
연인과의 여행
2025년 8월 6일
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was very clean. The waiting staff were phenomenal. The reception personnel were helpful but unfortunately upon check out many charges were charged that were never ordered or used. Transfers to and from hotel were told to us by many staff members behind the desk one price but upon check out almost triple was charged for this service. We were told that each transfer to the beach was $18 euros per way but upon check out we were charged $80 Euros for these transfers per day. If we were told this we would have not used this service. This is very deceitful coming from the reception desk staff. When we confronted about these charges upon check out, we were told that we misunderstood, how can that be if 3 different receptionists told us the exact same amount each time we asked for this service. We are extremely disappointed and upset. We spent quite a bit of money to stay at this 5 star hotel. Lesson learned to have information in writing and not verbal communication.
Anna
2025년 7월에 5박 숙박함
