어린이 놀이 공간 - 야외
예약 가능 여부 확인

바스마 호텔 아스완 여행 후기

4 out of 5
바스마 호텔 아스완
EI fanadek street, In Front Of The Nubian Museum, Aswan, Aswan

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 233개 이용 후기 중 58개" "
평점 8 - 좋아요. 233개 이용 후기 중 73개" "
평점 6 - 괜찮아요. 233개 이용 후기 중 56개" "
평점 4 - 별로예요. 233개 이용 후기 중 25개" "
평점 2 - 너무 별로예요. 233개 이용 후기 중 21개" "

7.2/10

청결 상태

7.4/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
잘 있다가 갑니다.
전체적인 부분에서 마음에 들었으나, 조식으로 받은 도시락이 조금 상태가 좋지 못했어요.
2020년 12월에 1박 숙박함
답변 제공: Febronia 님, 2020년 12월 24일
Dear valued guest, Greetings from Basma Hotel Aswan. Thank you for spending your time to share your feedback with us. we gonna take serious steps to improve the variety of lunch box, Looking forward to welcoming you again and again with honor. best regards. Febronia fady Guest relations

2/10 - 너무 별로예요

Expedia

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
상상 이상으로 별로 입니다 방 종류도 예약된 것이 아닌것으로 주고 수건도 물도 앖었습니다 정말 힘들게 합니다
2020년 2월에 1박 숙박함
답변 제공: Febronia 님, 2020년 2월 16일
We sincerely appreciate the time you spent to share your comments following your visit to our hotel, please accept our sincere apologies for any inconsistency you may have experienced during your stay and be assured that your comments will be taken into serious consideration and that they will help us to improve our services.

6/10 - 괜찮아요

park

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
별로에요
장단점이 뚜렷한곳입니다. 장점은 수영장이 있고 거기서 재밌게 놀 수있다는점 단점은 시내랑멀고, 직원들이 굉장히 일을 잘못하며 청소후 수건을 안가져다준다던지 이런것들.. 2일 숙박하는데 첫날빼곤 물2병이 무료제공이 아니라서 비싼돈주고 싯가 5배이상의 돈을 주고 사먹는던가 그런곳입니다. 다시 아스완여행을한다면 다른곳을 찾아보겠습니다.
2019년 8월에 2박 숙박함
답변 제공: sandy 님, 2019년 9월 5일
Dear Mr. park Thank you for sharing your review. we would like to apologize for your unsatisfactory experience. we have shared your comments with the team to follow up internally and rectify what went wrong. Thank you for taking the time to share your experience with us , we look forward to welcoming you back soon and for sure you will change your mind. Sincerely, sandy G Guest Relations

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 객실의 편안함
잡아도 잡아도 모기에게 헌혈하고싶은사람들에게 추천하고싶어요^^ 화장실엔 오..줌인지 뭣인지 모를것이 페트병에 담겨있고 전반적으로 느무 드러워욧....
2019년 1월에 2박 숙박함
답변 제공: sandy 님, 2019년 2월 6일
Dear/ valued guest Thank you for your valuable feedback. Please accept our apology for any inconvenience you might have experienced during your stay ,and we hope it wouldn’t have marred your opinion of our Hotel. I would like to apologize on behalf of the team for your experience with our houskeeping Team.we're currently taking steps of renovations plan to upgrade our hotel facilities. Hope we can have the chance to change your mind . sincerely, sandy Guest Relations

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
가격에 맞은 수준
이용할만한 식당이 부페식당밖에 없어서 룸서비스로 해결하여야함
2019년 1월에 1박 숙박함
답변 제공: christeen 님, 2019년 1월 21일
Dear Valued Guest Thank you for taking the time to give us your feedback regarding your last stay at our Basma hotel Aswan.We really appreciate your feedback .we are pleased to read that you enjoyed your stay with us . we hope have the pleasure of welcoming you back very soon. Kind Regards, Christeen S Guest Relations

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
누비안 박물관 바로 앞이고 술도 구할 수 있습니다 고지대라 경치도 좋습니다 다만 화장실은 구식이고 시설에 크게 연연하지 않으면 좋습니다
2018년 12월에 1박 숙박함
답변 제공: christeen 님, 2018년 12월 22일
Dear Valued Guest Thank you for taking the time to give us your feedback regarding your last stay at our Basma hotel Aswan.We really appreciate your feedback .we are pleased to read that you enjoyed your stay with us.we're currently taking steps to upgrade some of bathroom facilities . we hope have the pleasure of welcoming you back very soon. Kind Regards, Christeen S Guest Relations

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 9월에 1박 숙박함
답변 제공: christen 님, 2018년 11월 18일
Dear valued guest thanks for your comment and we appreciate your feedback .

8/10 - 좋아요

HONGSUP

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
대체로 만족
2018년 3월에 1박 숙박함
답변 제공: christen 님, 2018년 3월 11일
Dear/ M. Hongsup, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments. We are delighted to know that you have enjoyed your overall stay. Kind Regards, Christen Surgious Guest Relations.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
체크인부터 체크아웃까지 엉망
굉장히 오래된 시스템으로 불편하네요. 체크인도 메일 전송을 다시 해야하고, 체크아웃할때는 이미 결제된 돈이 결제되지 않았다며 이중지불하게 만드네요. 시스템이 정비가 안되어있으면 이러한 서비스를 제공하지 않는게 나을것같아요 런치박스도 비싼 가격에 비해 볼품없구요
2018년 1월에 2박 숙박함
답변 제공: christen 님, 2018년 3월 11일
Dear/ Guest Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us,as we strive to improve with each and every stay and we will look into each issue that you have noted we look forward to welcome you back in the near future. Kind Regards, Christen Surgious Guest Relations.

10/10 - 훌륭해요

Luciano

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All was ok
2024년 3월에 1박 숙박함
답변 제공: Reham 님, 2024년 4월 3일
Dear LucianoThank you so much for taking the time to leave such a kind and uplifting review! We are thrilled to hear that you had a wonderful experience with us

6/10 - 괜찮아요

Min

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
酒店洗手间淋浴不能使用，花费一个小时修理，换了新龙头，在精疲力尽的旅程中，令人更加憔悴。
2024년 3월에 1박 숙박함
답변 제공: Reham 님, 2024년 4월 1일
Dear MinI'm sorry to hear about your experience with the shower in the hotel. It sounds incredibly frustrating, especially after enduring an exhausting journeyI would like to express my sincere apologies for any inconvenience

10/10 - 훌륭해요

Fiona

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Reham 님, 2024년 3월 31일
Thank you so much for taking the time to share your kind words and positive feedback! It truly means the world to us.

6/10 - 괜찮아요

Doreen

연인과의 여행
The property was very average. The rooms were fine and it had a pool. There was one restaurant that served decent food. Unfortunately several evenings they had only a poor but expensive buffet available. So there were no other options for food within walking distance.
2024년 2월에 3박 숙박함
답변 제공: Reham 님, 2024년 2월 17일
We're really grateful and appreciate you taking the time to share your rating with us

8/10 - 좋아요

Teruaki

2024년 1월에 1박 숙박함
답변 제공: Reham 님, 2024년 2월 15일
we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

6/10 - 괜찮아요

Pablo

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The hotel has a nice view, but it is in major renovations. Not worth it for the price we payed.
2023년 12월에 1박 숙박함
답변 제공: Reham 님, 2024년 2월 15일
Thank you for taking the time to review our services

2/10 - 너무 별로예요

Humaira 님, Dallas

2023년 12월에 2박 숙박함
답변 제공: Reham 님, 2024년 2월 15일
Thank you for taking the time to review our services

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Accommodating but less in professionalism
The location and view is great. Staff can be trained to the next level of professionalism compared to the other hotels I have stayed. At the checkout, the guy was so busy so even say thank you. Just handed me a print out and start talking to someone else. When I asked for an envelop , he just gave me one. There were other incidents as well… Rooms are a little out dated. Food was good but the cutleries, plates and the buffet area doesn’t meet the high standards.
2023년 12월에 2박 숙박함
답변 제공: Reham 님, 2024년 2월 15일
we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

4/10 - 별로예요

Rajesh

가족 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Hotel with huge potential fallen through the cracks
2023년 12월에 1박 숙박함
답변 제공: Reham 님, 2024년 2월 15일
Thank you for taking the time to review our services

6/10 - 괜찮아요

David 님, Morgan Hill

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Reham 님, 2023년 12월 21일
Dear David Thank you so much for the feedback! We appreciate your business and hope to see you again soon

6/10 - 괜찮아요

Ovul

가족 여행
좋아요: 직원 및 서비스
Nice room with a view of the Nile. Beds are comfortable. Room was specious. Staff was great. Walking distance to city center. Nice property but there was construction work at the lobby and restaurant.
2023년 11월에 3박 숙박함
답변 제공: Reham 님, 2023년 12월 21일
Dear Ovulthank you for recommending us in your review! We’re glad we made your experience with us a great one and will be happy to help you again soon.

10/10 - 훌륭해요

Caroline 님, Raleigh

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were kind and helpful. They helped with daytrips and ride to the airport. There was construction at the hotel and down the street but it was still quiet and clean. Pool side was great to rest after expeditions to archaeological sites. The Nubia Museum was conveniently across the street. Restaurant had pretty decent food.
2023년 11월에 2박 숙박함
답변 제공: Reham 님, 2023년 11월 30일
Dear Caroline Wow! Thank you so much for the feedback! We appreciate your business and hope to see you again soon!

6/10 - 괜찮아요

Susan

2023년 11월에 1박 숙박함
답변 제공: Reham 님, 2023년 11월 30일
thank you so much

4/10 - 별로예요

Jennifer

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Contacted the hotel and they said construction was finished and when we arrived it was evidently not finished. Finger prints on drinking glasses, no coffee mugs, kettle was dirty, stained sink, toilet and bathtub, no hot water. Food was not fresh, buffet was still plastic wrapped, staff was touching everything with bare hands when organizing the breads and deserts. Internet was very spotty. Cannot make international phone calls from the hotel phone.
2023년 11월에 1박 숙박함
답변 제공: Reham 님, 2023년 11월 28일
Dear Jennifer I am sorry to hear that your experience was less than desirable and that we were not able to meet your needs

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Uncomfortable Stay!! 1 Star Hotel at best
This is not a 4 star hotel!! We were looking forward to getting a good night sleep after a long day trip and to our demise, the bed was hard as a rock!! Not to mention we had boulders as pillows. The hotel does not have queen beds so they put two single beds together just to have an awkward canyon in between my wife and I. There was not hot water for a shower and the power went out around midnight when we noticed the AC was off. I can’t emphasize enough to stay away from this hotel and go elsewhere for a comfortable stay.
2023년 11월에 1박 숙박함
답변 제공: Reham 님, 2023년 11월 23일
My Dear I am sorry to hear that your experience was less than desirable and that we were not able to meet your needs

6/10 - 괜찮아요

DARREN 님, Waterloo

좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Little outdated and far from the nile strip but 20/30 minutes walkable. My opinion that not good for seniors need taxi. Bad food (breakfast buffet) not fresh they serve from previous day food i guess. i got stomoch upset for couple of days to having their food
2023년 11월에 3박 숙박함
답변 제공: Reham 님, 2023년 11월 19일
Dear DarrenI am sorry to hear that your experience was less than desirable and that we were not able to meet your needs

4/10 - 별로예요

Keiju

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
古い。設備の更新もない。立地も不便。 スタッフは良い感じ。 水回りやエレベーターも古い。 せめてリネン類は新しく綺麗なものであって欲しい。 マットレスは史上最高に固い。
2023년 11월에 2박 숙박함
답변 제공: Reham 님, 2023년 11월 19일
Dear KeijuI am sorry to hear that your experience was less than desirable and that we were not able to meet your needs

6/10 - 괜찮아요

Luca 님, Roma

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
In cima alla collina di fronte al museo nubiano, struttura di medio livello con vista molto suggestiva. Alcune zone interne sono in ristrutturazione ma nel complesso l’hotel è accogliente. Le camere sono vecchiotte ma pulite e dotate dei servizi essenziali. Degna di nota è la vista sul Nilo delle camere denominate “vista fiume”. Ristorante molto mediocre. Piscina un po’ torbida ma piacevole. Personale lento ma sempre cortese. Ricca Colazione a buffet inclusa.
2023년 11월에 1박 숙박함
답변 제공: Reham 님, 2023년 11월 16일
Dear Lucawe are so happy that you enjoyed your experience with us. We appreciate the great review and look forward to working with you again soon.

8/10 - 좋아요

Albany

가족 여행
좋아요: 직원 및 서비스
This was a great stay at Basma Hotel Aswan. Check in was smooth, and contrast to other reviews our booking through expedia was recieved fine, with all requested extras fufilled. Lobby is manned 24/7 so our 3am check out was easy. The room was fine, for what you pay for we had no complaints. We got toiletries everyday the room was re-freshed/ cleaned well every day. We got a welcome drink and plate of food. Tea and coffee packets in the room and bottled water everyday. The wifi was good in rooms and shared areas. Pool was good, towels provided and beds comfortable. This area could of been cleaner, with the toilets here needing attention. This hotel has a great view of Aswan and the Nile. Its on a hill near the Cataract hotel. A good climb/ walk everyday into the town, about 30 mins to be central. The breakfast was good, buffet, could of done with more variety but we didnt go hungry. Staff are attentive and friendly. For the price point i would reccomend for a cheap and cheerful stay.
2023년 11월에 5박 숙박함
답변 제공: Reham 님, 2023년 11월 9일
Dear AbanyWe’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon

10/10 - 훌륭해요

yasmin 님, Clermont

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Beautiful property. Under major construction. Will be even more impressive once completed. Wonderful, hardworking elderly staff. Extremely gracious. Love it there mostly because of the staff.
2023년 10월에 2박 숙박함
답변 제공: Reham 님, 2023년 11월 4일
We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon

4/10 - 별로예요

Xia

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel is located good place but service was not good and rooms were not clean.
2023년 10월에 1박 숙박함
답변 제공: Reham 님, 2023년 11월 4일
Dear XiaI am sorry to hear that your experience was less than desirable and that we were not able to meet your needs

10/10 - 훌륭해요

Kelcie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This hotel is just fantastic. Makes you feel like youre at a five star resort without the cost. The pool is the best part and the evening pool manager treated us so well and even gave me a cake for my birthday. Cool view of aswan and the lobby is very artsy and unique. Good food too!
2023년 10월에 3박 숙박함
답변 제공: Reham 님, 2023년 11월 4일
Dear KelcieWe’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon

4/10 - 별로예요

Audrey

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Not Worth The Price
I recently stayed at this hotel and was extremely disappointed by the check-in experience. The check-in time was clearly stated as 2pm, and I arrived at the hotel at 3pm, expecting a smooth process. However, my expectations were far from met. After completing all the necessary paperwork, I was asked to wait in the lobby for my room assignment. 30 long minutes passed, and I decided to approach a receptionist for an update. To my surprise, the receptionist responded with a curt "Sorry" and walked away without offering any further information. I had been initially attended to in English, so language wasn't a barrier here. Frustrated by the lack of communication, I approached another receptionist and inquired about the delay. She informed me that I would need to wait for another 20 minutes as the housekeeping staff were occupied. This was a considerable inconvenience, as I had to cancel a scheduled ticket collection appointment due to the delay. To make matters worse, when I finally checked into my room around 4pm, I discovered that I had been given two separate single beds instead of the queen bed I had requested. The beds could have been placed together. The only bright spot in my stay here was a receptionist helped to arrange a taxi for me during check-out. In conclusion, this accommodation does not worth the high price paid given the extreme delay in check-in, room assignment mishap, terrible customer service and average room condition.
2023년 10월에 2박 숙박함
답변 제공: Reham 님, 2023년 10월 23일
Thank you for taking the time to review our services, I am sorry to hear that your experience was less than desirable and that we were not able to meet your needs

8/10 - 좋아요

Erick 님, Richmond Hill

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent Location, beautiful views of the Nile. Excellent customer service. We really enjoyed our stay there.
2023년 9월에 2박 숙박함
답변 제공: Reham 님, 2023년 10월 17일
Dear Erickwe are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to see you again soon.

10/10 - 훌륭해요

Trevor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I was there just overnight. It was a lovely hotel, had a reasonable price.
2023년 10월에 1박 숙박함
답변 제공: Reham 님, 2023년 10월 12일
Dear Trevor We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon

6/10 - 괜찮아요

gefu

가족 여행
별로예요: 청결 상태
Not clean bad service check in slow
2023년 10월에 2박 숙박함
답변 제공: Reham 님, 2023년 10월 7일
Dear Gefu We’re sorry to hear you had a negative experience with us. We want every customer’s experience to be the best possible

8/10 - 좋아요

Marion

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is a very beautiful hotel in a great setting. The room was nice, spacious, clean. Staff who did the rooms failed to bring towels and a bath mat on a regular basis. Breakfast (included in the room rate), was good and we enjoyed the outdoors seating, with views of the river and their gorgeous swimming pool. I wouldn't recommend dining there. Meals were not very tasty, and didn't meet the menu's description. Having said that I didn't find any restaurants in Aswan that I would recommend. At check-out, they tried to charge US$89, which we did not owe!
2023년 10월에 3박 숙박함
답변 제공: Reham 님, 2023년 10월 7일
Dear MarionWe're really grateful and appreciate you taking the time to share your rating with us.”

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설
部屋や設備はキレイですが、クレームを英語でいえる人じゃないと宿泊に困るかも
設備は基本的にキレイです。冷蔵庫もあります。 泊まった部屋のバスタブは、若干錆びは浮いていましたが、ちゃんと清掃はされていました。 問題はシャワー設備で、水圧が異常に低く、シャワーではなく、お湯が垂れている、という状態です。 そして、サービスですが、こちらも微妙です。 2泊しましたが、初日は、バスタオル2枚しかなく、バスマットやフェイスタオルがありませんでした。 着いたのが夜遅かったので、面倒くさくて連絡しませんでしたが、翌日、アブシンベル神殿のツアーから戻ってくると、一枚もタオルがない状態になっていました。 さすがに困るので、フロントに連絡、すぐ持っていくというので待っていましたが、1時間経っても来ず。 さらに、Csutomer Relationとかいう部門に電話し、持ってきてもらうことにしましたが、30分経っても来ず。 面倒くさいので、そのまま食事に出てしまい、1時間後くらいに戻ってきたら、部屋に装備されていました。 プールとかあってゴージャスな感じに見えますが、ホテルとしての基本がいま一つなので、他人にオススメできるかというと微妙です。 ただ、この地域のホテルは、どこもあまりサービスや設備がよくないと、ガイドさんから聞いたので、この価格帯では標準なのかもしれません。
2023년 9월에 2박 숙박함
답변 제공: Reham 님, 2023년 9월 30일
we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

6/10 - 괜찮아요

Marc-André

좋아요: 청결 상태, 직원 및 서비스
Ok for the price
Great view, hotel is clean but needs to be modernised. A/C doesn’t work much and is noisy. Food at the restaurant is not very good. Otherwise, personnel very polite and caring.
2023년 8월에 2박 숙박함
답변 제공: Reham 님, 2023년 8월 17일
Dear MarcWe loved being of service to you and hope we can assist you again soon.

10/10 - 훌륭해요

Simon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff were very helpful and attentive during our stay. The buffet breakfast was good with lots of options. The beds were comfortable and our room was clean. The pool was nice to cool down in.
2023년 8월에 3박 숙박함
답변 제공: Reham 님, 2023년 8월 9일
Dear Simon We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon

8/10 - 좋아요

Khalid

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good clean Breakfast service can be improved
2023년 7월에 2박 숙박함
답변 제공: Reham 님, 2023년 7월 16일
Dear Khalid we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to see you again soon.

10/10 - 훌륭해요

Gerard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overnight before cruise. Pool open late which was great. Lovely breakfast. Amazing view from room.
2023년 6월에 1박 숙박함
답변 제공: Reham 님, 2023년 7월 15일
Dear GerardWe’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon

10/10 - 훌륭해요

Candelaria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
beautiful hotel. the staff were very professional and pleasant. breakfast was good.
2023년 6월에 3박 숙박함
답변 제공: Reham 님, 2023년 6월 24일
Dear Candelaria We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon

10/10 - 훌륭해요

Douha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Love you guys
2023년 5월에 1박 숙박함
답변 제공: Reham 님, 2023년 6월 5일
Dear DouhaWe’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to see you again soon

10/10 - 훌륭해요

Anne-Claire

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent accueil, l’hotel est charmant
2023년 5월에 1박 숙박함
답변 제공: Reham 님, 2023년 6월 5일
Dear Anne We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to see you again soon

10/10 - 훌륭해요

Thamer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 2박 숙박함
답변 제공: Reham 님, 2023년 5월 22일
Dear ThamerWe loved being of service to you and hope we can assist you again soon.

6/10 - 괜찮아요

Joel

출장 여행
좋아요: 객실의 편안함
별로예요: 청결 상태
2023년 4월에 2박 숙박함
답변 제공: Reham 님, 2023년 5월 4일
Dear JoelThank you so much for the feedback! We appreciate your review and hope to see you again soon

2/10 - 너무 별로예요

Christophe

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hôtel à fuir!
Hôtel très très décevant . Fuyez ! Les draps des lits ne sont pas changés d’un client à l’autre. Les salles de bain sont sales. Les poubelles autour de la piscine débordent et le parterre de la piscine est jonché de détritus. La nourriture est bonne mais la propreté du restaurant laisse à désirer. La gestion des attributions des chambres est aléatoire nous avons attendu 2h pour avoir nos chambres. Je vous déconseille vivement de prendre cet hôtel si vous ne voulez pas gâcher votre sejour
2023년 4월에 1박 숙박함
답변 제공: Reham 님, 2023년 5월 4일
Dear Christophe Thank you for taking the time to review our services, . I am sorry to hear that your experience was less than desirable and that we were not able to meet your needs

8/10 - 좋아요

Mohammad Azhar

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2023년 4월에 1박 숙박함
답변 제공: Reham 님, 2023년 5월 20일
Dear Mohamed we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

6/10 - 괜찮아요

Carlos

좋아요: 직원 및 서비스
별로예요: 객실의 편안함
2023년 4월에 1박 숙박함
답변 제공: Reham 님, 2023년 5월 4일
Dear Carlos Thank you so much for the feedback! We appreciate your review and hope to see you again soon

10/10 - 훌륭해요

Thanh

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 2박 숙박함
답변 제공: Reham 님, 2023년 5월 4일
Dear ThanhThank you so much for the feedback! We appreciate your review and hope to see you again soon