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하워드 존슨 바이 윈덤 애선스 여행 후기

2 out of 5
하워드 존슨 바이 윈덤 애선스
2465 W Broad St, Athens, GA

이용 후기

6.2
평점 10 - 훌륭해요. 921개 이용 후기 중 137개" "
평점 8 - 좋아요. 921개 이용 후기 중 234개" "
평점 6 - 괜찮아요. 921개 이용 후기 중 238개" "
평점 4 - 별로예요. 921개 이용 후기 중 145개" "
평점 2 - 너무 별로예요. 921개 이용 후기 중 167개" "

6.6/10

청결 상태

7.0/10

직원 및 서비스

6.0/10

편의 시설/서비스

5.8/10

숙박 시설 상태 및 시설

5.0/10

친환경

이용 후기

6/10 - 괜찮아요

LeeAnn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was clean, loved the walk in shower.
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 10일
Hello LeeAnn,We are delighted to hear that you enjoyed the cleanliness of your room and the walk-in shower. Your positive feedback is truly appreciated. If you have any future inquiries or require further assistance, please do not hesitate to reach out to us.

10/10 - 훌륭해요

Shen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The only problem is when we started to move our luggage to the car at 10:50 am, our card had been already deactivated, but the staff was very helpful and opened the door for us.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 10일
Hello Shen,We appreciate your feedback regarding your recent stay with us. Our staff aims to assist our guests promptly, and we are pleased to hear that you found them helpful during your departure. Your comments will be shared with our team for further improvement.

4/10 - 별로예요

Doris

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Customer service!
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 5월 7일
Hello Doris, We apologize for any shortcomings you may have experienced during your stay. Your feedback is valuable to us, and we encourage you to reach out to our management team to address your concerns further. Thank you for sharing your thoughts with us.

10/10 - 훌륭해요

Tamir

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 4일
Hello Tamir,We are very happy to hear that you had a fantastic stay with us! We look forward to welcoming you back again soon.

10/10 - 훌륭해요

Danielle

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
w
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 25일
Hello Danielle,We appreciate you taking the time to share your feedback with us. If you ever have any concerns during your stay, please do not hesitate to contact us directly so we can address them promptly. Thank you for choosing our hotel, and we hope to welcome you back in the future.

8/10 - 좋아요

John

2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 10일
Hello John, We appreciate you choosing our hotel for your stay! We hope you had a wonderful time and look forward to welcoming you back soon.

2/10 - 너무 별로예요

Princess

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Absolutely disgusting! Roaches everywhere. Bathroom was not clean. Dirty towels that were already used. Smoke-filled room after I reserved smoke free. I immediately checked out and they refused to return my money. I was unable to get in contact with a live person at Expedia. I had my mother and child with me. We had to find another hotel when most were already sold out. Terrible experience! DO NOT USE!!!!!!!!!
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 16일
Hello Princess, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 - 훌륭해요

Tim

좋아요: 청결 상태, 직원 및 서비스
For the money it was excellent
2024년 4월에 4박 숙박함
답변 제공: Manager 님, 2024년 4월 9일
Hello Tim,We are happy to hear that you found value in your stay with us. Our team works hard to provide a great experience for our guests. If you have any further feedback or suggestions, please feel free to reach out to our management team directly. Your input is greatly appreciated.

8/10 - 좋아요

Ayanna

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to downtown
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 9일
Hello Ayanna,We're pleased you enjoyed our convenient location near downtown. We strive to provide a prime spot for our guests to explore the city easily. Should you have any further feedback or questions, please don't hesitate to reach out.

4/10 - 별로예요

Dru

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A piece of glass was found in the sheets. Definitely not safe or clean, but had no other option to leave immediately. I did end up switching to a cleaner hotel.
2024년 4월에 3박 숙박함
답변 제공: Manager 님, 2024년 4월 7일
Hello Dru,We appreciate your feedback and are sorry to hear about your experience. Please rest assured that we take all guest concerns seriously and have shared your comments with our housekeeping team for their immediate attention. Should you have any further details to share, please feel free to reach out to us directly.

6/10 - 괜찮아요

Sonia 님, Jacksonville

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This was not the worst hotel I’ve ever stayed at, but it is definitely in the bottom half of the list. The room was clean enough I would not say super clean but it was not disgusting. The staff was just there they weren’t overly friendly or even friendly, but neither were they overly rude or anything like that. The hotel was super loud. Watched a man get arrested on the property during my stay. The rooms have a sliding glass door was not uncommon to see someone with their face pressed up against the glass looking in. But we had a trailer and truck and there was ample parking and it was suitable for what we needed.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello Sonia, We appreciate you taking the time to share your feedback with us. We're glad to hear that you found your room to be clean and that the parking situation worked well for your needs. Our team aims to provide a comfortable stay for all our guests. We apologize for any inconveniences you experienced during your stay and appreciate your understanding. If you have any further feedback or concerns, please do not hesitate to reach out to our management team.

2/10 - 너무 별로예요

Beth

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I will just say, Do Not Stay Here if you have children.very dirty,prostitutes. Didn't walk into the room i was afraid there would be bed bugs and or roaches. Pretty nasty.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 17일
Hello Beth,We appreciate your feedback and apologize for any inconvenience you experienced. Our team strives to ensure a safe and comfortable environment for all guests. Please feel free to contact our management team to address any concerns you may have.

10/10 - 훌륭해요

Shantel

2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 5일
Hello Shantel,We are thrilled to hear that you had a wonderful experience during your stay with us. We hope to welcome you back soon for another exceptional stay!

2/10 - 너무 별로예요

Van

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Dirty
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 6일
Hello Van, We appreciate your feedback and apologize for any inconvenience caused during your stay. Your comments have been shared with the team for further review and improvement. We hope to welcome you back in the future for a more enjoyable experience.

4/10 - 별로예요

Victor

답변 제공: Manager 님, 2024년 2월 27일
Hello Victor, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact our team to discuss any concerns you may have had during your stay. We value your feedback and hope to have the opportunity to better serve you in the future.

8/10 - 좋아요

Harold

좋아요: 직원 및 서비스
Showing it’s age, but pleasant staff and a very comfortable bed.
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 21일
Hello Harold, We appreciate your feedback on our pleasant staff and comfortable beds. We strive to provide a welcoming experience for all our guests. Thank you for choosing to stay with us; we hope to welcome you back in the future.

2/10 - 너무 별로예요

Eddie

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The place was filthy! Roaches in the bathroom and comforter had dirt marks on it. We ended up not even staying in the room that night because of the filth, roaches and smell! Do not stay at this place.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 19일
Hello Eddie, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

6/10 - 괜찮아요

Jamie

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 31일
Hello Jamie, Thank you for choosing our hotel for your recent stay. We appreciate your rating and value your feedback. If there is anything specific that you would like to share about your experience, please don't hesitate to reach out to us directly. We always strive to provide the best possible stay for our guests and your input is important to us. We hope to have the opportunity to welcome you back in the future to exceed your expectations.

10/10 - 훌륭해요

Jenifer

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice people working here!
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 30일
Hello Jenifer,Thank you for your kind words about our team! We strive to provide excellent service to all our guests. We appreciate your positive feedback and hope to welcome you back in the future for another pleasant stay.

10/10 - 훌륭해요

Jamie

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 17일
Hello Jamie,Thank you for choosing our hotel and for your excellent rating! We strive to provide exceptional service to all of our guests. Should you have any further comments or suggestions, please don't hesitate to reach out to us. We hope to have the pleasure of welcoming you back in the future.

2/10 - 너무 별로예요

Julian 님, PHILADELPHIA

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
People were cooking outside hotel and smell every where looking like they lived there. Toilet clogged called front desk about 10 pm and they said they couldnt take care of it until about 9 am. Heater set to auto and never turned off ahad set to 60 and felt like a sauna. Worst stay ever.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Julian, Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience you experienced due to the cooking odors. In regards to the clogged toilet, we regret that our maintenance team was unable to address the issue immediately. We appreciate your understanding. We apologize for the discomfort caused by the heater settings. We will review this with our team to ensure a more enjoyable temperature for our guests in the future.

8/10 - 좋아요

Auline

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Auline,Thank you for choosing our hotel for your recent stay. We're glad to hear that you had a positive experience. If you have any further feedback or suggestions, please feel free to reach out to us directly. We appreciate your support and hope to welcome you back soon.

10/10 - 훌륭해요

Wendi

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 15일
Hello Wendi,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a wonderful experience with us. We look forward to welcoming you back in the future for another exceptional stay.

4/10 - 별로예요

Tom

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
For the price it is absolutely not worth it. Never did get the internet to work so was not able to watch tv. The bed was comfortable. Shower was newly installed. With the exception of an extremely noisy refrigerator in the room the over night was quiet.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 18일
Hello Tom, Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced with the internet. We are glad to hear that you found the bed comfortable and enjoyed the newly installed shower. We appreciate your feedback regarding the noisy refrigerator and will look into this matter. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

4/10 - 별로예요

Andrew

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was clean and had some updates but the hotel itself needs alot more updates
2023년 11월에 3박 숙박함
답변 제공: Manager 님, 2023년 11월 16일
Hello Andrew,Thank you for your feedback about the cleanliness and updates in your room. We appreciate your input and will continue to work on improving our hotel.

8/10 - 좋아요

KATHRYN

좋아요: 직원 및 서비스
Great value and everyone was so nice!
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 10일
Hi Kathryn,It is wonderful to learn that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. By giving us feedback on what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad you had a great time with us, and we look forward to serving you again.

2/10 - 너무 별로예요

Emely

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Smell so bad stain all over the wall and bedsheet have cigarette burn ..end out going back home
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 7일
Hello Emely,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

10/10 - 훌륭해요

Darrell

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 5일
Hello Darrell,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

4/10 - 별로예요

Kemal

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
different types of insects in the toilet
Yataklar Amerika standartlarına göre oldukça temizdi. Fakat tuvalette farklı tiplerde böcekler ve canlılar mevcuttu. Mobilyalar çok eski ve odada tuhaf bir koku vardı. ---- The beds were quite clean by American standards. However, there were different types of insects and creatures in the toilet. The furniture was very old and there was a strange smell in the room.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 27일
Hello Kemal, I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.

2/10 - 너무 별로예요

MaryLynn

가족 여행
별로예요: 직원 및 서비스
could use improvement
no water available it would be nice to have bottled water available somewhere on the property. Rude check in, no wifi. I understand the property is old and out dated but for $500/night you could do much better on your service - and simple offer of bottled water would be nice. Had to drive to fast food just for water? outlet not working in room. bed was comfortable, room clean just out dated. rude person at check in
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 26일
Hello MaryLynn ,We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

2/10 - 너무 별로예요

Cory

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Didn't have a TV remote in the room I couldn't change the channel on the TV
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 23일
Hello Cory,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our room as well as our tv. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

2/10 - 너무 별로예요

Janis 님, Chickamauga

출장 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our daughter is moving in to UGA, and we made reservations to stay here for a couple of nights. They always say you don’t judge a book by its cover. Well, you don’t judge a hotel by their pictures. When we checked in, the staff was very friendly and welcoming. When we started up the steps to go to our room located on the second floor, there was an opened bag of garbage on the top step. Not to mention the smell of alcohol. The carpet in the hallway needs to be replaced. It smelled old and musty when we walked in. And the doors/hallway could use some fresh paint. The bathroom definitely needs updating. It is small and does not have a working exhaust fan. So you can imagine how miserable it gets when taking a shower. There was a dead roach in the floor between the wall and our bed. Not to mention the two roaches that I killed. As I looked out of the sliding glass door onto the balcony, there was a large spider web. So you better believe we were up early the next morning, ready to get out of this place. We only booked our stay here because of the advertisement with the “cute” pictures, plus the price was very reasonable. As the saying goes…you get what you pay for. We will pay more for a much better place on our future visits to Athens. Take my advice, stay the hell away!!
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 17일
Hello Janis, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 - 괜찮아요

Stephen

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Might be the roachiest motel ever. Clearly not paying for any pest control.
2023년 8월에 4박 숙박함
답변 제공: Manager 님, 2023년 8월 15일
Hello Stephen, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 - 괜찮아요

Dickie

가족 여행
별로예요: 편의 시설/서비스
Poor
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 14일
Hello Dickie, I am sorry to hear that you did not enjoy your stay with us. We value your feedback and suggestions for improvement as these comments help us to improve the guest experience at our hotel. Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for an improved experience in future visits.

4/10 - 별로예요

EA 님, Dawsonville

연인과의 여행
별로예요: 편의 시설/서비스
Very old property with some attempt to modernize, very noisy room, broken TV, No sheer curtain on sliding door so had to keep lights on during the day. Shower head dripped constantly and loudly, the coffee at the breakfast was so bad I disposed of it. food choices were limited and inedible. However the front desk lady did her best to be pleasant and to assist guests.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 13일
Hello EA,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

6/10 - 괜찮아요

RUSSELL W

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
OK, but...
The peepholes and the ceiling needed to be repaired. We saw a large bug within one of our rooms! Still, a decent stay for the limited time we had to set all this up!
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 11일
Hello RUSSELL W,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

2/10 - 너무 별로예요

Steven

2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 13일
Hello Steven, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

2/10 - 너무 별로예요

Steven

2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 13일
Hello Steven, It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 - 훌륭해요

Susan 님, Roswell

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice renovated hotel.
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 8일
Hi Susan,Thanks for sending in your review. I’m glad you find our cleanliness and modern accommodation pleasing. We appreciate your patronage and are delighted to be your hotel of choice.

4/10 - 별로예요

Neil

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bring your own sheets and cleaning products.
The room was not clean, the fridge didnt work, the lamp was cracked, the tv remote had no backing, and the clock was wrong. We went out and bought cleaning products and a new set of sheets after seeing the room.
2023년 5월에 3박 숙박함
답변 제공: Manager 님, 2023년 6월 6일
Hi Neil,Thank you for your review. We were pleased to read that you enjoyed your overall stay with us, and we are sorry that you had some maintenance and cleanliness issues with your room. We have shared your feedback with our teams, and we have taken action to ensure we fix these issues immediately. We regret the inconvenience caused and are grateful for your patience. We hope you will give us another opportunity to provide you with a better experience and consider staying with us again when you return to the area.

6/10 - 괜찮아요

Kokethia

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 5월에 2박 숙박함
답변 제공: Manager 님, 2023년 5월 25일
Hello Kokethia,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

6/10 - 괜찮아요

kandyda

2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 12일
Hello kandyda,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

4/10 - 별로예요

Melissa

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Floors were filthy they were actually sticky. Shower door was broken place just a little around, shabby in general.
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 8일
Hello Melissa, We are sorry to hear about those issues, if it was reported to us during your stay, we would have time to resolve it. We make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it if these things can be reported to us as we do not want this to happen again.

6/10 - 괜찮아요

Lois

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Didn't like the size of the bathroom, very small with limited shelf space, etc. Did like the number of charging options for various devices, everything worked, Some of the outlets have become so overused they won't hold plug.
2023년 4월에 2박 숙박함
답변 제공: Manager 님, 2023년 5월 6일
Hello Lois, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 - 좋아요

Pamela

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
In a downtown area where you come walk to places if you wanted to.
2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 6일
Hello Pamela,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our area. We hope you'll return to see how we continue to improve our service and hospitality.

8/10 - 좋아요

laird

2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 17일
Hello laird,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

6/10 - 괜찮아요

David

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our room was clean but there were roaches under the phone. I saw 3 of them just wonder how many more were there
2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 4월 19일
Hello David, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

4/10 - 별로예요

Melanie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bugs, dirty, torn sheets
2023년 3월에 1박 숙박함
답변 제공: Manager 님, 2023년 3월 28일
Hello Melanie, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 - 너무 별로예요

Nathaniel

별로예요: 청결 상태, 숙박 시설 상태 및 시설
When we pulled up there were police sirens going off right by the hotel, cars driving in and meeting people then leaving, homeless people walking around in the parking lot, and what looked like but I can’t confirm a hooker trying to get business ( could have just been drunk and hollering at people). We didn’t even go in because we were convinced that our car would be stolen by morning. I have never had an issue with a hotel and it wasn’t about it not being nice. It was we felt totally unsafe. We had already accepted the fact that the place might be run down or not clean but we had to draw the line with it having every warning flag that it was unsafe. The hotel down the road we ended up staying in had a gate and safety precautions for the area. This hotel had none. Anyone could drive up to any part of the hotel and they did from what I saw. I was willing to lose my money I paid for this hotel and book another hotel double the price to not stay at this place.
2023년 3월에 1박 숙박함
답변 제공: Manager 님, 2023년 3월 19일
Hello Nathaniel,Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

6/10 - 괜찮아요

Joshua

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
Not the best but definitely not the worst.
The main reason for my stay was for my wife to attend this year’s Ballooniversity in Athens while I worked from the hotel. There is a bit of a pest problem as we found a couple of roaches in the bathroom. I had hoped that the pool was functioning so I could take a dip after work, but that was not the case so I was somewhat disappointed. The wifi was pretty good as it allowed me to work with no issues. I took a stroll to see the hotel and saw there are a few buildings with structural damage. Overall, it was a very inexpensive stay so I was half expecting what I saw. If the pest problems were to be fixed, we’d probably stay here once more come the next Balloniversity since there were a few close by stores and restaurants near the hotel which is definitely a plus.
2022년 8월에 5박 숙박함
답변 제공: Manager 님, 2022년 8월 17일
Hello Joshua, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.