리셉션

어로프트 애틀랜타 다운타운 여행 후기

4 out of 5
어로프트 애틀랜타 다운타운
300 Ted Turner Drive NW, Atlanta, GA

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 220개 이용 후기 중 88개" "
평점 8 - 좋아요. 220개 이용 후기 중 49개" "
평점 6 - 괜찮아요. 220개 이용 후기 중 36개" "
평점 4 - 별로예요. 220개 이용 후기 중 20개" "
평점 2 - 너무 별로예요. 220개 이용 후기 중 27개" "

7.8/10

청결 상태

8.0/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

Christine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

8/10 - 좋아요

Cindy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have stayed at this property twice. The convince of location was excellent. Staff was accommodating and helpful. We will choose this property again.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 15일
Dear Cindy, We are flattered by your generous review of Aloft Atlanta Downtown! Thank you for recognizing the outstanding service and convenient location we provide. It was a pleasure to host you, and we look forward to welcoming you back for another excellent stay in the future!Bobby ClarkGeneral Manager

2/10 - 너무 별로예요

Katherine

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was so filled with a strong deoderizing chemical scent that I immediately started coughing and my eyes were burning. The floors were sticky from whatever was sprayed or spilled in the room and bath. I called the front desk (at 8:15) to also report that the deadbolt lock didn't work on the door and they told me an Engineer was coming up. It was late in the evening and I asked what time the kitchen closed, I had not eaten since breakfast. They told me it closed at 10:00. I called agin at 9:15 since no one had come to the room, waited until 9:30 and tried calling the front desk again and they told me the Engineer had left for the night. I had injured my knee and also asked where I could get ice and was told in hall outside my room. I limped up and down the hallway 3 times thinking I was missing the ice. I later found out there is no ice on the floor. I went downstairs at 9:30 to get dinner before the kitchen closed and was told the kitchen closed early. The manager at the front desk did get me something to eat and ice for my knee so that was a positive. I stayed that night and didn't sleep, had red swollen eyes the next morning and ended up with a sinus infection. I checked out the next morning and now I have received a bill for 3 days. I have called the hotel 4 times to speak to the Manager, front desk explained they transfer me to the Mgr where the phone gets picked up then hung up. Marriott should be embarassed to call this hotel a part of their franchise.
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Dear Katherine, Thank you for reviewing our hotel. We sincerely apologize for the issues you encountered during your visit. Your feedback regarding the room's condition, service, amenities, and billing issues is deeply concerning. We appreciate you for bringing this to our attention and are grateful for your patience. Your experience does not reflect our standards, and we're committed to ensuring every guest has a pleasant stay. We value your comments and hope you will consider giving us another chance the next time your travels bring you this way.Bobby ClarkGeneral Manager

6/10 - 괜찮아요

Katarzyna

출장 여행
property is as expected. meets standard expectations. cleaning service is questionable.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 11일
Dear Katarzyna, Thank you for sharing your feedback with us. We're glad our property met your expectations overall. However, we apologize for any issues you experienced with the cleaning service. Your comfort and satisfaction are important to us, and we will address this matter with our housekeeping team to ensure a higher standard of cleanliness for our guests. We appreciate your insight and hope to welcome you back for an improved visit. Bobby ClarkGeneral Manager

10/10 - 훌륭해요

Carolyn

단체 여행
좋아요: 숙박 시설 상태 및 시설
Staff. Nava is a gift to your company.
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Jorge

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenience at a great prize. Walking distance to some of the main attractions like the Acuarium and the Coca Cola museum. Also to the Sky View.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 1일
Dear Jorge, Thank you for the kind review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Aloft Atlanta Downtown, and we look forward to your next stay.Bobby ClarkGeneral Manager

6/10 - 괜찮아요

Justin

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love the property rooms was small gotta get a bigger one next time
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 1일
Dear Justin, Thank you for sharing your feedback! We're glad to hear that you enjoyed your stay overall. While we understand your preference for larger rooms, we hope you found our accommodations comfortable and well-appointed. Our team is always here to assist in finding the perfect room for your needs during your next visit. We appreciate your support, and we hope you revisit it soon.Bobby ClarkGeneral Manager

10/10 - 훌륭해요

marcus

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place clean..
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

oscar

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to Aquarium, State Farm Arena and train station.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 1일
Dear Oscar, Thank you for the excellent review of your stay at Aloft Atlanta Downtown. We are happy our location was convenient for your visit to our city's many attractions, especially the Aquarium, State Farm Arena, and the train station. We hope we will be the first hotel you think of whenever your travels bring you to the area!Bobby ClarkGeneral Manager

2/10 - 너무 별로예요

EB

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was under construction
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 1일
Dear EB, Thank you for sharing your review and the details surrounding your recent stay. Our team's priority is making sure that every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will consider giving us another chance to provide you with the stay you deserve.Bobby ClarkGeneral Manager

2/10 - 너무 별로예요

Sheryl

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The gentleman that checked me in was pretty dismissive as well as when I checked out early. I let him know it was noisy, the AC unit kept coming on and off, the cover to the outlet under the blue alarm clock was not screwed down and was hanging off.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 29일
Dear Sheryl, We apologize for your disappointing experience with our front desk associates during your stay. Providing courteous and authentic friendly service to our guests is our ultimate goal; however, we regret that we failed to show this to you. Please be assured we are meeting with our staff members to discuss this situation and ensure our guests are warmly welcomed upon arrival and treated courteously and respectfully. We have also taken note of the issues you encountered in your room, and we will address them and ensure a better experience in the future. Thank you for bringing them to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay. Bobby ClarkGeneral Manager

10/10 - 훌륭해요

Corey

2024년 3월에 4박 숙박함
답변 제공: General Manager 님, 2024년 3월 29일
Dear Corey, Thank you for sharing your outstanding rating with us. We are happy you had such a lovely stay at Aloft Atlanta Downtown. It was a pleasure having you as our guest, and we hope to see you again on your next visit to Atlanta.Bobby ClarkGeneral Manager

10/10 - 훌륭해요

Oscar

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Carl

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good price
2024년 3월에 2박 숙박함

8/10 - 좋아요

Stacy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 27일
Dear Stacy, Thank you for choosing Aloft Atlanta Downtown and for your kind rating. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Bobby ClarkGeneral Manager

10/10 - 훌륭해요

Tijana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was an easy check in and clean hotel. Great experience!
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
Dear Tijana, Thank you for choosing Aloft Atlanta Downtown and for your excellent review. We're delighted that you found our check-in process easy and that you appreciated our clean accommodations. Providing a seamless and comfortable stay is our goal, and we're pleased that we could exceed your expectations. We enjoyed hosting you and hope we will continue to be your hotel of choice when your plans bring you back to Atlanta.Bobby ClarkGeneral Manager

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Last week, I stayed at ALOFT Alpharetta and had the worst experience of my life checking in. So, it was a relief that this checkin at the Downtown property was so professional. I will NEVER stay in Alpharetta ALOFT again.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 18일
Dear Robert, Thank you for your kind words! We are delighted you had a positive experience with our check-in service. Providing a smooth and efficient arrival process is our top priority, and it's always rewarding to know that our efforts have made a difference in your stay. We look forward to seeing you again soon at Aloft Atlanta Downtown.Bobby ClarkGeneral Manager

2/10 - 너무 별로예요

Terrineka

2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 6일
Dear Terrineka, Thank you for choosing to stay at our hotel and taking the time to leave your rating. We hope you will accept our apologies for any issues you experienced, and we would welcome another opportunity to provide you with a much-improved stay.Bobby ClarkGeneral Manager

10/10 - 훌륭해요

Kim 님, brooklyn

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really loved the vibe of this hotel, the staff were so great and accommodating. Very business in the day with dim lighting, bar is fun at night vibes. A Great distance for my fellow Instacart travelers that love ordering food and things to their hotel room. My only con is the microwave was in the lobby I like room microwaves. Very walkable my destination was a block away from this hotel. Very close to the airport the Uber got there fast. 5 stars if you need a quick stay. I went to a few hotels my friends were staying in the area and I ended up liking my hotel the best is was more low key in the cut.
2024년 2월에 3박 숙박함
답변 제공: Bobby Clark General Manager 님, 2024년 3월 5일
Dear Kim, We are happy you had such an excellent experience at Aloft Atlanta Downtown. Thank you for sharing your comments! Our convenient location in the heart of downtown is a guest favorite, and we are happy it worked well for you. We appreciate you letting us know we exceeded your expectations with comfortable accommodations, a bar, and devoted associates, and we are pleased you loved the vibe of our hotel. We hope your travels bring you back to Atlanta soon for another visit with us.Bobby ClarkGeneral Manager

10/10 - 훌륭해요

Nayda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great experience
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 2일
Thank you for sharing your experience with us. We are happy that you had a great time. Come again.

10/10 - 훌륭해요

jasmine

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

LESLIE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: William Fennelly - General Manager 님, 2024년 2월 29일
Dear Leslie, Thank you for your excellent rating. We are thrilled we exceeded your expectations for a fantastic stay at Aloft Atlanta Downtown. We hope to have the pleasure of doing so again on your next visit to Atlanta.William Fennelly - General Manager

10/10 - 훌륭해요

Kimberly 님, ESSEX

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was super friendly and helpful
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 2일
Thank you for your review. We are happy we met all your expectations

6/10 - 괜찮아요

razvan

아이를 동반한 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
clean rooms ,close to attractions, but way overpriced, parking that was supposed to be included ended up costing me 64$ more . Plenty of empty parking 20 or 30 spots, yet front desk could not see fit to make it up to me or cancel and refund so I can go somewhere else ,so I got trapped in ,with bate and switch advertising .
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 26일
Dear razvan, Thank you for sharing your experience with us. While we're pleased you found our rooms clean and the proximity to attractions convenient, we sincerely apologize for any frustration caused by the parking situation and the perceived overpricing. Your comments are valuable, and we assure you that we will address these concerns to improve the overall guest experience. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.William Fennelly - General Manager

2/10 - 너무 별로예요

Charmel

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
I have many complaints.1st day the housekeeper didn't leave a roll of toilet paper (the roll was emptied) 2nd day the housekeeper didn't clean my room at all 3rd it wasn't no ice on three floors that my son and I checked ( we had to go to the bar and get ice) 4th wanted to order some food young lady said we have no fries. The positive the gym room was amazing. Last but no least I have to let you know that Nahvah B. was so helpful and friendly. She helped my family with catching the train and she was very pleasant. Her energy and attitude made my stay better because I wasn't impressed with Aloft. I forgot for this to be a fancy hotel I couldn't believe it was only one roll of toilet paper in the bathroom.
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 2월 23일
Dear Charmel, We sincerely apologize for the multiple inconveniences you faced during your stay with us. It deeply concerns us that our housekeeping services fell short of expectations, and we will address this to ensure a more thorough and consistent experience for our guests. We also apologize for the inconvenience with the ice availability and the limited food options. Your feedback is invaluable, and we are taking steps to improve these aspects of our service. On a positive note, we're pleased to read that our associate Nahvah B. had a positive impact on your stay with her helpfulness and friendly attitude. We appreciate your understanding, and we would love the opportunity to welcome you back for a more enjoyable and seamless experience.William Fennelly - General Manager

10/10 - 훌륭해요

Marlon 님, Lawrenceville

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place is amazing James and everyone take good care of all your needs
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 18일
Dear Marlon, Thank you for your excellent feedback. At Aloft Atlanta Downtown, we take pride in delivering exceptional service to all our guests, and we are thrilled to read that you had a delightful experience. Team members like James are a perfect example of the passionate and dedicated spirit of service that we value, and we are delighted that our caring hospitality was the highlight of your stay. It was a pleasure hosting your visit, and we hope to welcome you again soon.William Fennelly - General Manager

10/10 - 훌륭해요

Nicholas

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect stay. Newly renovated, rooms and lobby were spacious and there was enough parking spots available. Will continue to solely stay at Aloft hotels for travel.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 12일
Dear Nicholas, Thank you for staying with Aloft Atlanta Downtown and for taking the time to share your positive experience with us. We are delighted to read that you enjoyed your stay and that you loved our newly renovated accommodation. It's also great to know that our spacious rooms, lobby, and ample parking meet your expectations. Providing a comfortable and enjoyable experience for our guests is our top priority, and we are pleased to know that we succeeded in making your stay perfect. Moreover, we are thrilled to read that you have already decided to stay with us again, and we look forward to hosting you again.William Fennelly - General Manager

10/10 - 훌륭해요

Yanaisy

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Muy buena atención
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 5일
Dear Yanaisy, Thank you for staying with us and sharing your review. We are glad you enjoyed your stay and appreciate your kind words about our team's gracious hospitality. Your compliments are both rewarding and encouraging, and we will share this with the team to let them know their efforts are appreciated. On behalf of all of us at Aloft Atlanta Downtown, the pleasure was ours, and we look forward to welcoming you back!William Fennelly - General Manager

10/10 - 훌륭해요

kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Always like staying here!
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 4일
Dear kevin, Thank you for your loyalty and for choosing to stay with Aloft Atlanta Downtown again! We appreciate your feedback and are delighted to know that you always enjoy your time with us. Our team is dedicated to ensuring a positive and comfortable experience for our guests, and we look forward to welcoming you back on your future visits. William Fennelly - General Manager

8/10 - 좋아요

Garry

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good room and good service
2024년 1월에 3박 숙박함
답변 제공: William 님, 2024년 2월 19일
Thank you for taking the time to review your stay. We are sorry we did not meet all your expectations but that you still had a good time. We look forward to seeing you again.

4/10 - 별로예요

Amber

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
For a one night stay of $180, you would expect a lot more. Not only do you have to pay an extra $35 per day for parking (absolutely crazy) there's no vallet included in that. Breakfast was stated as "provided" but you have to pay for the few snacks at the lobby. In our room, neither of the charger ports worked, the TV didn't work, and there was a hole in the sheets... The only good thing I would say about this hotel is the staff was friendly, and it was a good location. If I wanted to pay $200 for a hotel, I would stay at the Westin.
2024년 1월에 1박 숙박함
답변 제공: William Fennelly - General Manager 님, 2024년 1월 30일
Dear Amber, Thank you for appreciating our convenient location and friendly associates during your stay. We follow the most rigorous industry standards and make every effort to provide clean and well-maintained accommodations for every guest. Therefore, we sincerely apologize for the issues you encountered while with us. We apologize for not meeting your expectations with the value you paid, and we will address these concerns with our respective teams for further improvements. We appreciate you informing us as we continually strive to improve our services. We hope you will consider revisiting us so we can make it up to you and regain your trust in our hotel.William Fennelly - General Manager

8/10 - 좋아요

Diane 님, Canmore

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was an affordable option close to Atlanta’s tourist attractions.
2024년 1월에 2박 숙박함
답변 제공: William Fennelly - General Manager 님, 2024년 1월 30일
Dear Diane, Thank you for choosing Aloft Atlanta Downtown and for the kind review. Our ideal location, steps away from Centennial Olympic Park, provides our guests with an effortless way to enjoy all that downtown Atlanta has to offer. We also appreciate you mentioning us of great value, and we hope to welcome you again soon.William Fennelly - General Manager

10/10 - 훌륭해요

Hollis

아이를 동반한 가족 여행
James at check in was very friendly and welcoming!
2024년 1월에 1박 숙박함
답변 제공: William 님, 2024년 2월 19일
Thank you for taking the time to review your stay and for personally recognizing a member of our team. We are glad you enjoyed your stay and hope to see you again.

4/10 - 별로예요

Mary Jane

2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 18일
Dear Mary Jane, Thank you for sharing your rating. We strive to offer our guests quality service and exceptional experience; therefore, it is disappointing to learn that we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.William Fennelly - General Manager

10/10 - 훌륭해요

Hypnotic

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 17일
Dear Guest, Thank you for your excellent rating. We are thrilled we met your expectations for a fantastic stay at Aloft Atlanta Downtown. We hope to have the pleasure of doing so again on your next visit to Atlanta.William Fennelly - General Manager

8/10 - 좋아요

Carlos

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It has Tesla charges
2024년 1월에 2박 숙박함
답변 제공: William 님, 2024년 2월 19일
Thank you for your feedback. We are happy that you enjoyed your stay.

10/10 - 훌륭해요

Susan 님, Wooster

2024년 1월에 2박 숙박함
답변 제공: William 님, 2024년 2월 19일
Thank you for taking the time to review your stay. We are happy that we met all your expectations. We hope to see you again in the future.

10/10 - 훌륭해요

Lauren

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We appreciated the early check in and check out and staff was easy to work with.
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 13일
Dear Lauren, Thank you for choosing Aloft Atlanta Downtown! We're delighted you enjoyed the convenience of our early check-in and check-out options. It's great to hear that our staff made your experience easy and pleasant. We look forward to welcoming you back for another enjoyable stay!William Fennelly - General Manager

10/10 - 훌륭해요

Lloyd

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed for two nights, was in town for quick guys trip. The hotel was about 10 to 20 minutes from each place that we went to which was convenient. Room was clean, lobby had an area with a pool table and lounging. The bartender Jessica was very friendly and gave us ideas of where to go locally on top of providing excellent customer service.
2024년 1월에 2박 숙박함
답변 제공: William 님, 2024년 2월 19일
Thank you for taking the time to review your stay with us. We are glad that you enjoyed your stay. We appreciate your recognition of our team members too. we hope to see you again.

10/10 - 훌륭해요

Jhoan

2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 10일
Dear Jhoan, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Aloft Atlanta Downtown. We look forward to your return and wish you all the best with your future travels.William Fennelly - General Manager

10/10 - 훌륭해요

Marial Del Milagro Agosto

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: William 님, 2024년 2월 19일
Thank you for taking the time to review your stay. We look forward to seeing you again.

8/10 - 좋아요

Mike

답변 제공: William 님, 2024년 2월 19일
Thank you for taking the time to review your stay. We hope during your next visit that we can exceed your expectation.

8/10 - 좋아요

Neil

가족 여행
좋아요: 청결 상태, 객실의 편안함
Could be a great hotel
The hotel is nice and the staff were great but there were a few issues. We didn't get enough towels or washcloths but they didn't have any wash cloths to give us so we had to wait until the next day to get them. Our room wasn't made up after our first night, I am not sure why. No one on site could get the television channel in the lobby switched; it was stuck on one channel. There is a nice pool table but only 1 good stick to play with.
2023년 12월에 2박 숙박함
답변 제공: William 님, 2024년 2월 19일
Thank you for taking the time to share your feedback. We will work on the items you mentioned so we can provide a great stay for our guests. We hope to see you again.

10/10 - 훌륭해요

Armani

2023년 12월에 1박 숙박함
답변 제공: William 님, 2024년 2월 19일
Thank you for taking the time to review your stay. We are happy that all your expectations were met. We look forward to seeing you again.

10/10 - 훌륭해요

Darcy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My family and I came into town for the Peach Bowl. Great location. Nahvah and Phil were awesome!!!
2023년 12월에 2박 숙박함
답변 제공: William 님, 2024년 2월 19일
Thank you for taking the time to review your stay. We are happy to learn that we met all your expectations. Thank you for recognizing our team members, too. We look forward to seeing you again.

6/10 - 괜찮아요

Kim

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
The air in the room can’t be controlled. The room was so hot at night. We barely slept.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 30일
Dear Kim, We appreciate your feedback about the room temperature during your stay. We understand the importance of a comfortable environment for a good night's sleep. Please accept our apologies for any inconvenience you experienced. Your comments are valuable, and we'll address this matter to ensure a more pleasant stay for our guests in the future. We hope to have the opportunity to welcome you back for an improved experience.William Fennelly - General Manager

6/10 - 괜찮아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The gym is nice.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 28일
Dear Robert, Thank you for taking the time to review your experience; we are glad you loved our gym. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.William Fennelly - General Manager

8/10 - 좋아요

tomeka

2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 29일
Dear Tomeka, Thank you for choosing Aloft Atlanta Downtown. We are committed to providing a comfortable and pleasing atmosphere for all our guests; therefore, we love that you had a pleasant stay. Thank you for being our guest, and we look forward to another opportunity to welcome you back soon.William Fennelly - General Manager

8/10 - 좋아요

Vinay

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: William 님, 2024년 2월 19일
Thank you for taking the time to review your stay. We appreciate the feedback and look forward to seeing you again.

10/10 - 훌륭해요

Carlos

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Grate place
2023년 12월에 5박 숙박함
답변 제공: General Manager 님, 2023년 12월 28일
Dear Carlos, Thank you for choosing Aloft Atlanta Downtown. We were pleased that we exceeded your expectations and that you found us to be a great place to stay in Atlanta. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.William Fennelly - General Manager