외관

홀리데이 인 익스프레스 & 스위트 알파레타 - 윈드워드 파크웨이, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 617개" "
평점 8 - 좋아요. 1000개 이용 후기 중 271개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 59개" "
평점 4 - 별로예요. 1000개 이용 후기 중 23개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 30개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

DAESAN 님, 대구

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very good stay
Very well managed hotel.
2019년 4월에 1박 숙박함

8/10 - 좋아요

DONGKWON

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
아틀란타홀리데이인
만족합니다
2019년 1월에 1박 숙박함

10/10 - 훌륭해요

SUNGIL

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
조용한 분위기가 아주 좋았음

6/10 - 괜찮아요

DONGWON 님, Al

Good
Good. But electric out. I walk down but even the emergency lights were out so the stairs were very dark.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
즐거운 기억으로 남았습니다.
하룻밤동안 쾌적하고 멋진 방에서 친구들과 즐거운 시간을 보낼 수 있었습니다. 감사합니다.

10/10 - 훌륭해요

보라 님, 알라바마

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋았습니다.
늦은 체크인에도 불구하고 친철한 프론트 직원과 쾌적한 환경의 방이 마음에 들었습이다.

8/10 - 좋아요

Leslie 님, Madison

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: David 님, 2024년 4월 11일
Hi Leslie, Thank you for taking the time to complete this survey! We're happy to see that you enjoyed your stay with us and hope to have you as our guest again very soon!

2/10 - 너무 별로예요

Karon

2024년 3월에 1박 숙박함
답변 제공: David 님, 2024년 4월 13일
Thank you, Karon so much for review, regarding your stay with us. We are so very sorry that you didn't enjoy your stay with us. We certainly appreciate all of your feedback as it helps our hard working staff to learn from their mistakes.

8/10 - 좋아요

Nicole

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Nice property, would be nice if you could pull the curtains to block out the bright lights from the neighboring hotel
2024년 3월에 1박 숙박함
답변 제공: David 님, 2024년 4월 11일
Hi Nicole!Thank you for your survey. I wish you would have let us know you had issues with the drapes. We have full panel blackouts located right behind the shears in the room.

10/10 - 훌륭해요

Bogmsa

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quality experience
2024년 3월에 1박 숙박함
답변 제공: David 님, 2024년 4월 11일
Hi Bogmsa!Thank you for your perfect score! Our staff get's really excited to see these!

10/10 - 훌륭해요

Paula

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ease of check in and out, Friendly informative front desk associates. Spacious, cleanroom, great price, nice breakfast selection. Will stay again.
2024년 2월에 1박 숙박함
답변 제공: Lori Cerny 님, 2024년 2월 28일
Thank you Paula for staying with us! We appreciate you!

10/10 - 훌륭해요

Abiola

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
I love that it was quiet and neat, however, the AC in my room malfunctioned (room 512), and then I had a toilet blockage which was fixed immediately. Also, didn't like the fact that my room didn't have a kettle. For every time you needed hot water, you would have to go downstairs Aside from all these, I enjoyed my stay.
2024년 2월에 5박 숙박함
답변 제공: Lori Cerny 님, 2024년 2월 23일
Hi! Thank you for the review with us we value your input! I appreciate you letting us know about the AC our Chief Engineer is on it right now. I love the kettle idea and will bring it up in our next management meeting. Let me know when you are coming back in town, and I will have one waiting for you.Safe Travels,

10/10 - 훌륭해요

Yu

2024년 2월에 1박 숙박함
답변 제공: David 님, 2024년 4월 11일
Hi Yu!Thank you for your awesome survey. Wow a PERFECT score!

10/10 - 훌륭해요

Carolina

2024년 2월에 1박 숙박함
답변 제공: David 님, 2024년 4월 11일
Hi Carolina! Thank you for your survey and the PERFECT score. We're so happy to see that you enjoyed your stay!

10/10 - 훌륭해요

Janet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very comfortable beds
2024년 2월에 1박 숙박함
답변 제공: Lori 님, 2024년 2월 12일
Thank you Janet! We look forward to seeing you again soon.Safe Travels,

4/10 - 별로예요

Bill

2024년 2월에 2박 숙박함
답변 제공: David 님, 2024년 4월 11일
Hi Bill,So sorry to see that you didn't enjoy your stay with us. This makes us very sad :-( We have a lot of great things planned for the hotel this year as we have a new awesome owner!

10/10 - 훌륭해요

Syed Yasir

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Lori Cerny 님, 2024년 2월 7일
Thank you for staying with us! We hope to see you again soon!

4/10 - 별로예요

Diamond

단체 여행, 출장 여행
별로예요: 숙박 시설 상태 및 시설
Bathroom in need of a lot of updating. Weird stain in the tub as well. Staff was really sweet though. Not sure why trash wasn’t changed while I was away for 12 hours of the day. It was ok. Just hated the bathroom
2024년 1월에 2박 숙박함
답변 제공: Lori 님, 2024년 1월 29일
Thank you for the review. we are updating this year please check back to see our progress! I am happy to hear our staff treated to with great care. Safe Travels!

10/10 - 훌륭해요

Oscar

2023년 12월에 4박 숙박함
답변 제공: Lori 님, 2024년 1월 29일
Thank you for the great review! We llok forward to seeing you soon!Safe Travels

10/10 - 훌륭해요

Yunier

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bueno todo
2023년 12월에 4박 숙박함
답변 제공: Lori Cerny 님, 2024년 1월 3일
Good morning thank you for your review! we look forward to seeing you again soon! Safe Travels,

6/10 - 괜찮아요

Douglas

2023년 12월에 3박 숙박함
답변 제공: Lori 님, 2024년 1월 29일
Good morning,Thank you for your response it helps us grow. We will continue to strive for excellence.

10/10 - 훌륭해요

huimin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Lori Cerny 님, 2024년 1월 2일
thank you for the great review! We appreciate yourbusiness and look forward to seeing you again soon.

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Lori Cerny 님, 2024년 1월 2일
Thank you for your stay we appreciate you!Safe Travels,

10/10 - 훌륭해요

frank

2023년 12월에 1박 숙박함
답변 제공: Lori Cerny 님, 2024년 1월 2일
Thank you, Frank! We enjoyed your visit and hope to see you again soon.As always best wishes,

8/10 - 좋아요

Lillie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The great bacon hotel!
The staff were very nice and accommodating. The rooms were comfortable, but older. The breakfast was good with plenty items, variety and tasty food. I was there 3 days. On the 3rd breakfast, they had “real” bacon and it was delicious! Bacon like I have at home, cooked crispy, drained of grease and plenty was available.
2023년 12월에 3박 숙박함
답변 제공: Lori Cerny 님, 2024년 1월 2일
Thank you Lillie,We appreciate you staying with us. Please visit us again soon!Safe Travels,

2/10 - 너무 별로예요

Chon Hua

가족 여행
별로예요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Lori Cerny 님, 2023년 12월 25일
We apologize things didn't go well. Please reach out to us to let us know what we can do better.

8/10 - 좋아요

ANDREW

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great staff, friendly people
Staff at front desk was very nice. The morning breakfast lady was incredibly nice and friendly and waited on my family like we where her own
2023년 12월에 1박 숙박함
답변 제공: Lori Cerny 님, 2023년 12월 25일
Thank you for your kind review! We are happy our staff made you feel at home during your stay.Safe Travels,

2/10 - 너무 별로예요

uri

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Lori Cerny 님, 2023년 12월 22일
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 - 훌륭해요

Satteppa

2023년 12월에 1박 숙박함
답변 제공: Lori Cerny 님, 2024년 1월 2일
Thank you for staying with us! We appreciate your business and hope to see you soon!Yours in Hospitality,

10/10 - 훌륭해요

RAJKUMAR RONDLA

2023년 12월에 2박 숙박함
답변 제공: Lori Cerny 님, 2023년 12월 22일
Thank you for your review! Safe Travels and we hope to see you again soon!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beds were very uncomfortable
2023년 12월에 1박 숙박함
답변 제공: Lori Cerny 님, 2023년 12월 6일
Thank you for your feedback. We are working hard to improve! Please consider giving us another chance. Let me know when you're in town again.

6/10 - 괜찮아요

Abigail

가족 여행
좋아요: 직원 및 서비스
When we checked in the lady was nice she gave us a room and we went upstairs. When I opened the door and I immediately realized that the beds were not made and I looked down and saw luggage. We quickly shut the door and headed down stairs to let her know she gave us an occupied room. She was shocked (which I understand) but stated she did not know how that was possible. She seemed upset but I believe that was more her shock. We get the second room, yes we opened the door very slowly, and it was empty. I did my normal bed checks and noticed one the beds had metal sticking out of the top but it was not going to effect sleeping. The pull out sofa was also old and my son opted to sleep just on the couch. My husband also noticed candy wrapper and trash around the couch. The bathroom tub was stained so it looked like there was brown crap in the tub. The rug was also worn out and coming apart at the bathroom transition. The sink was in the room and the toilet and shower were in a very tiny bathroom. The beds were not very comfortable but the room was pretty spacious. There was a half wall between the beds and the sofa space which you see in the photos, however, there was only one TV and you could not see it on the couch because of the wall. We did not like the breakfast options but they were normal for this hotel chain. Overall, the hotel was ok for the price. I am not sure about how the rating it so high on Expedia because it was ok at best.
2023년 11월에 2박 숙박함
답변 제공: Lori. 님, 2023년 12월 4일
We sincerely appreciate your business and review. Unfortunately, mistakes do happen. We can only say we have revied this with our team and are correcting the situation. We hopeyou will give us another chance.Best wishes,

2/10 - 너무 별로예요

Ashley

2023년 11월에 2박 숙박함
답변 제공: Lori Cerny 님, 2023년 12월 22일
Thank you for your feedback. Please accept my apologies. We are working hard to address the concerns you had during your stay.

6/10 - 괜찮아요

Colton

2023년 11월에 2박 숙박함
답변 제공: Lori Cerny 님, 2023년 11월 27일
Thank you for taking the time to review our property. I am disappointed that your stay with us was less than satisfactory. I appreciate your review as this is an unfortunate learning lesson for our staff and the hotel. We will make sure that we do better in the future.

2/10 - 너무 별로예요

amir

2023년 11월에 3박 숙박함
답변 제공: Lori Cerny 님, 2023년 11월 14일
Dear Amir,I am disappointed to hear that your stay was less than satisfactory. This is not the lasting impression we want you or any of our guest to have of our hotel. It is our desire to provide exceptional guest experiences. This is definitely not the service that we strive to provide. Feel free to reach out to me at the hotel to let me know what area needs attention. On behalf of our entire team our apologies. We hope you have safe travels.Yours in Hospitality,

10/10 - 훌륭해요

Julia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Lori Cerny 님, 2023년 11월 14일
Dear Julia,Thank you for taking the time to review our property. We are so delighted that you had a great hotel experience with us. We look forward to your next stay.Safe travels!Yours in Hospitality,

8/10 - 좋아요

Mike

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Lori Cerny 님, 2023년 11월 14일
Dear Mike,On behalf of the entire staff here at the Holiday Inn Express, I would like to thank you for choosing our property as your choice of stay while visiting.Safe Travels!yours in Hospitality,

8/10 - 좋아요

Jesus

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Lori Cerny 님, 2023년 11월 14일
Dear Jesus,Thank you for taking the time to send us a review. Your feedback is very much appreciated, and we look forward to you staying with us again.Safe Travels!Yours in hospitality,

8/10 - 좋아요

Mayerling

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The easy parking, the tranquility, without negative comments
2023년 9월에 13박 숙박함
답변 제공: Lori Cerny 님, 2023년 11월 14일
Dear Mayerling,Thank you for taking the time to review our property. We are so glad that you had a great stay with us. We look forward to your next visit.Safe Travels!

10/10 - 훌륭해요

Jael

2023년 10월에 2박 숙박함
답변 제공: Lori Cerny 님, 2023년 11월 14일
Dear Jael,On behalf of the entire staff here at the Holiday Inn Express, I would like to thank you for choosing our property as your choice of stay while visiting.We look forward to seeing you soon. Safe travels!Yours in Hospitality,

10/10 - 훌륭해요

Sylvia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Extra Nice Staff
The staff members at this hotel are extra gracious, helpful and friendly. They made us feel quite special.
2023년 9월에 3박 숙박함
답변 제공: Lori Cerny 님, 2023년 11월 14일
Dear Sylvia,Thank you for such kind words of service with a smile that you received, it is our desire to exemplify the true Southern Hospitality that the south is known for and I am glad to see that you received that service throughout your entire stay at the Holiday Inn Express!Safe Travels!

4/10 - 별로예요

Angileina

2023년 8월에 3박 숙박함
답변 제공: Lori Cerny 님, 2023년 11월 14일
Dear Angileina,We would be amiss if we didn't express our disappointment this was not the stellar stay, we had intended to deliver. Our apologies and safe travels!Yours in Hospitality,

4/10 - 별로예요

Mary

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not the best
Rooms were not as clean as needed and beds had sunken spots
2023년 8월에 2박 숙박함
답변 제공: Lori Cerny 님, 2023년 11월 27일
Dear Mary,Thank you for taking the time to review our property. It is disheartening to hear that your hotel experience with us was less than satisfactory. This is not the lasting impression we want you to have of the hotel. I hope you will give us another chance upon your return.

10/10 - 훌륭해요

Jeanette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wonderful room. Great setting and location!
2023년 8월에 2박 숙박함
답변 제공: Lori Cerny 님, 2023년 11월 27일
Dear Jeanette,Thank you for taking the time to review our property. We are so delighted that you had a great hotel experience with us. We look forward to your next stay.

10/10 - 훌륭해요

Pam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All the staff was professional and personable
2023년 7월에 2박 숙박함
답변 제공: Lori Cerny 님, 2023년 11월 27일
Pam,On behalf of the staff and management here at the Holiday Inn Express Alpharetta, GA. I would first like to thank you for choosing our hotel as your choice of stay while visiting.We strive to exemplify the true Southern Hospitality that the south is known for and look forward to your next visit!Safe Travels,

8/10 - 좋아요

Marquita

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was clean and when we ask for extra towels we have got them right right away. It was quiet and homie.
2023년 7월에 4박 숙박함
답변 제공: Lori Cerny 님, 2023년 11월 27일
Dear Marquita,Thank you for taking the time to review our property. We appreciate your business.Safe Travels,

8/10 - 좋아요

Ken

좋아요: 청결 상태, 직원 및 서비스
No pool 👎
2023년 7월에 3박 숙박함

8/10 - 좋아요

Michael

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 3박 숙박함

8/10 - 좋아요

Edward

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
What a mess up, but all good in the end.
Called twice to notify them the of my travel plans had changed twice approaching the check in date and was assured room would be honored. Literally lanes in Tampa for my connecting flight to Atlanta and advised me my room would not be honored because they were overbooked. Explained to them my prior phone calls and that room was booked 5 months ago, they did honor it as notes were made. Staff there was outstanding when I arrived, they knew my difficulties that week with the passing of my father, flight cancellations and room issues. Pool was closed but they had a deal with hotel next to them. New carpet on our floor and it looks like some fresh paint. I would return.
2023년 7월에 3박 숙박함
답변 제공: Lori Cerny 님, 2024년 1월 2일
We apologize for the initial problems but we happy to resolve them in the end. Again, our sincerest condolences for your father's passing.Best wishes,

4/10 - 별로예요

Brian

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 3박 숙박함