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하얏트 플레이스 애틀랜타 에어포트-노스 여행 후기

3 out of 5
하얏트 플레이스 애틀랜타 에어포트-노스
3415 Norman Berry Dr, Atlanta, GA

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 1004개 이용 후기 중 378개" "
평점 8 - 좋아요. 1004개 이용 후기 중 238개" "
평점 6 - 괜찮아요. 1004개 이용 후기 중 155개" "
평점 4 - 별로예요. 1004개 이용 후기 중 107개" "
평점 2 - 너무 별로예요. 1004개 이용 후기 중 126개" "

7.8/10

청결 상태

8.2/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don't be fooled by the service score
Close to the airport and spacious rooms, but the basic services provided are very lacking. Especially dusty but not cleaned and no slippers or free toiletries needed for shower. There is also no free water.
2022년 6월에 1박 숙박함

10/10 - 훌륭해요

PARK

2022년 5월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was bad
The staff wan’t nice. The building and room conditions are old. Couldn’t find any good... even one
2020년 8월에 1박 숙박함
답변 제공: Dionne Ford, General Manager 님, 2020년 8월 14일
Dear Valued Guest, Sorry that we did not meet your expectations, I trust that you continue to travel safely. At your service,

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
공항과의 거리가 가까워 무료셔틀을 이용
조식이 비교적 좋았고 공항과의 거리가 가까워 무료셔틀을 이용할 수 있어서 편리했습니다
2019년 3월에 5박 숙박함
답변 제공: Michelle Lassiter, GM 님, 2019년 5월 3일
Thank you so much and we look forward to seeing you again.

6/10 - 괜찮아요

Nica

가족 여행
좋아요: 편의 시설/서비스
I did like the breakfast room they have a lot of variety to choose from, didn’t like the fact they didn’t have an indoor pool,that was a nuisance to me and my daughter.
2024년 4월에 5박 숙박함

4/10 - 별로예요

Lorraine

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was advertised as having a cafe and bar which were not available. Pictures were not anywhere representative of this property. Absolutely would not recommend. If this is Hyatts standard it’s very questionable. Hyatt needs to check on its properties and advertising. Totally deceiving.
2024년 5월에 1박 숙박함

6/10 - 괜찮아요

Shreya

2024년 4월에 2박 숙박함

8/10 - 좋아요

Jasmine

단체 여행
좋아요: 직원 및 서비스
I loved that it has a free shuttle to the airport since we were staying to go straight to the airport
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Clair

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great comfy bed & pillows. Staff friendly and helpful.
2024년 4월에 2박 숙박함

2/10 - 너무 별로예요

Tayika

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Check in process was very inconvenient. The hotels system was down and we were unable to check in until 5:30pm. We needed to be ready for an event by 6 so this was a huge inconvenience. When we contacted the hotel to see if we could possibly go to another location, they were not helpful and told us “these things happen”.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Andriy

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Clair

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All staff were friendly and very helpful.
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Liliana 님, RIVERBANK

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Nothing
2024년 4월에 3박 숙박함

8/10 - 좋아요

Jeffrey

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Property was undergoing renovation and updating, so not as "sparkling" as others where we've stayed. But people are friendly and helpful.
2024년 4월에 1박 숙박함
답변 제공: Jenice Alexander FOM 님, 2024년 4월 19일
Thank you so much for taking the time to leave us feedback. We’re glad that you enjoyed your stay at Hyatt Place Atlanta North. We hope to see you again soon!

4/10 - 별로예요

Beatris

별로예요: 청결 상태, 직원 및 서비스
I booked my stay through Expedia. I called a week before to ask for conjoining rooms. The agent at the hotel was able to put it in and said I will have conjoining rooms. When l get there I alga e my name they charged me for one room when I paired for 2. The girl at the front desk had a nasty attitude looks like she hates her job. She told me well call Expedia beacuse I only have one room etc. I called and and Expedia called the problem was fixed but they didn’t have my room connected not even the same floor. Soon as we get to the first room the door to the bathroom is broken. The second room as soon as I walked in it smelled like fish, the beds and the sofa has stains on it, the floors are filthy, Bathroom shower head has mold on it tub was dirty. When I asked to speak to the manger conviently there was no manger on duty. Customer service sucks. They need to do better.
2024년 4월에 2박 숙박함
답변 제공: Jyneshia 님, 2024년 4월 17일
Good morning Beatris,I do apologize for the inconvenience you endured during your stay if you could please contact me here at the property I would like to follow up on the issue.

10/10 - 훌륭해요

Scott 님, Cottage City

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very friendly staff!
2024년 4월에 3박 숙박함
답변 제공: Jenice Alexander FOM 님, 2024년 4월 19일
Thank you so much for taking the time to leave us feedback. We’re glad that you enjoyed your stay at Hyatt Place Atlanta North. We hope to see you again soon!

2/10 - 너무 별로예요

Bianca

2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Bianca

아이를 동반한 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The supervisor busted in the room on us ... Almost hit my brother in face without knocking . Was very rude and saying our room was torn up because waiting on housekeeping to remove trash and they come every other day then said something bout us having to guest when we were in a suite with a living room and bedroom area . Was very rude hung up in my face ... Housekeeping even said nothing was wrong with our room .... I asked for corporate number they said they didn't know it.
2024년 4월에 2박 숙박함
답변 제공: GM muktar 님, 2024년 4월 19일
Hi Bianca , I'm truly sorry for any frustration you have experienced. Our goal is to provide exceptional service, and we realize that we have not met your expectations in this instance. Please know that we take your feedback seriously and will work to improve, Thank you

2/10 - 너무 별로예요

RIGOBERTO

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Dominga

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The ladies that works at front desk, breakfast, housekeepers are very nice
2024년 3월에 3박 숙박함
답변 제공: Jenice Alexander FOM 님, 2024년 4월 19일
Thank you so much for taking the time to leave us feedback. We’re glad that you enjoyed your stay at Hyatt Place Atlanta North. We hope to see you again soon!

10/10 - 훌륭해요

Kerri

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the front desk staff was so nice!
2024년 4월에 2박 숙박함
답변 제공: Jenice Alexander FOM 님, 2024년 4월 19일
Thank you so much for taking the time to leave us feedback. We’re glad that you enjoyed your stay at Hyatt Place Atlanta North. We hope to see you again soon!

4/10 - 별로예요

DEBRA

아이를 동반한 가족 여행, 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The young lady at check in was terrific, attitude was great, but the lady in the kitch has a very nasty attitude, the house keep sreals..she tried to hid my daughter's minnie mouse that she got in her easter basket insted of her returing it after she cleaned she hid it on her cart locked in a clost and the young man who works there helped use find it sad to take from a child....and we were down stair and she walke by us multiple times thats y she didnt take it right then and there....bring ur own cups and plenty of bottle water bc a bottle here is 3.00 and something....as far as the room i give them a 1.5 rating...imma post pic on google so u can see for your self why over all i will not be staying here again...them four days were hell...
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Amber

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed our stay
2024년 4월에 1박 숙박함
답변 제공: Jenice Alexander FOM 님, 2024년 4월 5일
Thank you so much for taking the time to leave us feedback. We’re glad that you enjoyed your We hope to see you again!

8/10 - 좋아요

Chimere 님, Poinciana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Asis

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Jenice Alexander FOM 님, 2024년 4월 5일
Thank you so much for taking the time to leave us a rating. We’re glad that you enjoyed your We hope to see you again!

8/10 - 좋아요

Simona

좋아요: 청결 상태, 직원 및 서비스
No plugs near bed
2024년 3월에 1박 숙박함
답변 제공: Jenice Alexander FOM 님, 2024년 4월 19일
Thank you so much for taking the time to leave us feedback. We’re glad that you enjoyed your stay at Hyatt Place Atlanta North. We hope to see you again soon!

8/10 - 좋아요

Nick

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good place. Just wish they had vending machines.
2024년 3월에 2박 숙박함
답변 제공: Jenice Alexander FOM 님, 2024년 4월 5일
Thank you so much for taking the time to leave us feedback. We’re glad that you enjoyed your stay here at Hyatt Place Atlanta North. I apologize you didn't see our gallery area where our offer a variety of snacks. We hope to see you again soon!

10/10 - 훌륭해요

Simona

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stay
2024년 3월에 2박 숙박함
답변 제공: Jenice Alexander FOM 님, 2024년 4월 19일
Thank you so much for taking the time to leave us feedback. We’re glad that you enjoyed your stay at Hyatt Place Atlanta North. We hope to see you again soon!

10/10 - 훌륭해요

Gustavo

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place to stay
2024년 3월에 1박 숙박함
답변 제공: Jenice Alexander FOM 님, 2024년 4월 5일
Thank you so much for taking the time to leave us feedback. We’re glad that you enjoyed your Hyatt Place Atlanta North. We hope to see you again soon!

4/10 - 별로예요

Amish

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
While room and breakfast were good, I would not go back to this place again. Sofabed was fragile and risky to sleep on. No way to contact front desk from the room as no phone in the room. We requested an extra blanket/pillow and surprisingly they were out of the pillow and literally favored us by giving a blanket which was so old and worn out that you can't use it. While room had basic TV channels, they took the remote from the room while we were away. We spent 20 mins searching for it thinking that we lost it. When asked at the front desk, they didn't tell us until a cable guy noticed us talking and mentioned that the owners has asked to remove remotes from all the rooms.

10/10 - 훌륭해요

Evelyn

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was amazing
2024년 3월에 3박 숙박함
답변 제공: Jenice Alexander FOM 님, 2024년 3월 28일
Thank you so much for taking the time to leave us feedback. We’re glad that you enjoyed your stay at Hyatt Place Atlanta North. We hope to see you again soon!

10/10 - 훌륭해요

Kathleen

2024년 3월에 1박 숙박함
답변 제공: Jenice Alexander FOM 님, 2024년 4월 19일
Thank you so much for taking the time to leave us feedback. We’re glad that you enjoyed your stay at Hyatt Place Atlanta North. We hope to see you again soon!

6/10 - 괜찮아요

Anoop

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Very old property
2024년 3월에 2박 숙박함

2/10 - 너무 별로예요

Lisa

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Mole in bathroom, sink handle broken, rust on tower bars , tiny closet, overall not so clean
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Saleem

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Jenice Alexander FOM 님, 2024년 4월 19일
Thank you so much for taking the time to leave us feedback. We’re glad that you enjoyed your stay at Hyatt Place Atlanta North. We hope to see you again soon!

4/10 - 별로예요

Reyes

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Sofia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
For sure I will return
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 20일
Thank you for choosing us and giving us a perfect 5/5 rating. We’re delighted that your stay exceeded your expectations. Your feedback is invaluable to us, and we’re thrilled to have contributed to your memorable experience. We look forward to welcoming you back for another exceptional stay.

10/10 - 훌륭해요

Kayla

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was amazing and big very very clean
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 20일
Thank you for your wonderful feedback! We’re thrilled that you found the room amazing, spacious, and impeccably clean. Our team takes great pride in maintaining high standards, and it’s rewarding to know that we exceeded your expectations. Your kind words motivate us to continue providing exceptional service. We look forward to welcoming you back soon!

8/10 - 좋아요

Lee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Jenice Alexander FOM 님, 2024년 3월 20일
We’re really grateful and appreciate you taking the time to share your rating with us. We hope to see you again soon!

2/10 - 너무 별로예요

Selina

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Just not a clean property.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 20일
We sincerely apologize for any inconvenience you experienced during your stay. Cleanliness is of utmost importance to us, and we regret that we fell short of your expectations. Rest assured, we take your feedback seriously and will address this promptly. We appreciate your honesty and hope to have the opportunity to improve your experience in the future. Thank you for bringing this to our attention.

6/10 - 괜찮아요

Donte

좋아요: 직원 및 서비스
Shuttle driver was rude hotel was over booked
2024년 3월에 2박 숙박함
답변 제공: Jenice Alexander FOM 님, 2024년 3월 20일
Dear Donte, we're disappointed to hear about your experience, and we'll strive to do better. We apologize for the inconvenience/frustration and would appreciate another chance to earn your business if the opportunity presents.

6/10 - 괜찮아요

Colby

The food was good but someone was knocking on the door at night
2024년 3월에 1박 숙박함
답변 제공: Jenice Alexander FOM 님, 2024년 3월 20일
Dear Colby, we’re glad that you enjoyed your meal. We're disappointed to hear about your experience and we'll strive to do better. We apologize for the inconvenience and would appreciate another chance to earn your business.

10/10 - 훌륭해요

Rita

Nice room layout.
2024년 3월에 1박 숙박함
답변 제공: Jenice Alexander FOM 님, 2024년 3월 20일
We are so grateful for your kind words and 5-star rating! Our team works hard to ensure every customer has a memorable experience. If there’s anything else we can do to make your next visit even better, please let us know.

6/10 - 괜찮아요

Melissa

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Expected better from the ratings but overall it was good and served it purpose as a layover close to airport. Definitely wouldn't stay here if it was for anything else.
2024년 2월에 1박 숙박함
답변 제공: Jenice Alexander FOM 님, 2024년 3월 20일
Dear Melissa, we're disappointed to hear about your experience, and we'll strive to do better. We apologize for the inconvenience and would appreciate another chance to earn your business.

10/10 - 훌륭해요

Theresa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very professional
2024년 2월에 1박 숙박함
답변 제공: Jenice Alexander FOM 님, 2024년 3월 20일
Thank you so much for taking the time to leave us feedback. We’re glad that you enjoyed your stay. We hope to see you again soon!

8/10 - 좋아요

Meklit

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2024년 2월에 2박 숙박함
답변 제공: Jenice Alexander FOM 님, 2024년 3월 20일
Dear Meklit, we are grateful that you took the time out to leave us a review. We’re glad that you enjoyed yours stay. We hope to see you again soon!

10/10 - 훌륭해요

Gregory

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel and very clean.
2024년 2월에 1박 숙박함
답변 제공: Jenice Alexander FOM 님, 2024년 3월 20일
At Hyatt Place Atlanta North, we believe that our customers deserve nothing but the best, and we’re committed to delivering just that. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do.

6/10 - 괜찮아요

Brent

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Oredered Two Glasses of Wine...paid Cash and Person stuck cash in their Pocket! Employees lacked Professionalism. Pizza Hut Boxes on Back Bar where Customers Could See Employees Open Boxes and Eat behind Bar.
2024년 2월에 1박 숙박함
답변 제공: Jyneshia 님, 2024년 2월 18일
Hey Brent I'm the Assistant General Manager if you could please give me a call here at the property.

6/10 - 괜찮아요

René

가족 여행
.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Rafael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff and clean room. Nice remodeled rooms
2024년 1월에 2박 숙박함