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레드 루프 인 애틀랜타 - 노크로스 여행 후기

2 out of 5
레드 루프 인 애틀랜타 - 노크로스
5171 Brook Hollow Parkway, Norcross, GA

이용 후기

5.4
평점 10 - 훌륭해요. 1001개 이용 후기 중 183개" "
평점 8 - 좋아요. 1001개 이용 후기 중 162개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 166개" "
평점 4 - 별로예요. 1001개 이용 후기 중 147개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 343개" "

5.4/10

청결 상태

6.0/10

직원 및 서비스

4.8/10

편의 시설/서비스

5.2/10

숙박 시설 상태 및 시설

5.2/10

친환경

이용 후기

8/10 - 좋아요

Nam

좋아요: 직원 및 서비스, 객실의 편안함
2019년 6월에 1박 숙박함

10/10 - 훌륭해요

Luis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I like
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 4일
Hello Luis,We appreciate you taking the time to share your feedback with us. Should you have any concerns or suggestions, please don't hesitate to contact our management team directly. Your input is valuable to us as we strive to continuously improve our guests' experience.

2/10 - 너무 별로예요

Courtney

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was som where to sleep
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 4일
Hello Courtney,We're glad to hear you found our hotel accommodating for your stay. Should you have any further feedback or queries, please don't hesitate to reach out to our management team.

6/10 - 괜찮아요

Courtney

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
It was to sleep the shower was a hot mess it was leaking everywhere and I had to where sandles in the tub a hot mess
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 4일
Hello Courtney,We're sorry to hear about your experience with the shower during your stay. Your feedback is important to us, and we will address the issue to ensure a better experience for future guests. Thank you for bringing this to our attention.

6/10 - 괜찮아요

Orlanys

2024년 4월에 1박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2024년 4월 27일
Dear Orlanys,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Atlanta - Norcross and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope we have the opportunity to see you again in the future. Sincerely,ChirellRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Edwin 님, Port Saint Lucie

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No hot water
2024년 4월에 1박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2024년 4월 6일
Hello Edwin, Thank you for taking the time to tell us about your experience at the Red Roof Inn Atlanta - Norcross. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding the lack of hot water. It is important to know that we value your feedback and your comments will be taken into consideration as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you for sharing your concern, we would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

Courtney

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They have roaches
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 3일
Hello Courtney, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

2/10 - 너무 별로예요

Tamara

출장 여행, 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The first day I checked in, the Indian dude who checked me in was “cool”. Property is dirty and in poor condition. It was a quiet night’s sleep though. So I “rebooked” for a second night online through Expedia.com (both night’s were booked through Expedia.com): read ABOUT my “rebooking” experience below: One of the workers is an Indian dude from India (not Native American) who is “psychotic”, speaks poor English, and he has a very, very, very, bad attitude. He charged me for “paying for an additional night online” because I didn’t notify the property in advance before I paid. Who charges customers for spending more money at their dirty hotel? He should have been paying me. The place is “run down and filthy”. It’s the type of property you would expect from Indians. What was shocking was his bad attitude. I called the police on dude because he threatened to call the police on me because I agreed to pay the fee he demanded because I wasn’t on-site to check out of the room that I had paid for (it is their policy that you have to check out by check out time and then check back in at 3:00pm even if you are already in the property, if you don’t tell them you are not checking out, regardless of whether you repay for your room through a third party). Don’t mess with this place. These people are A MESS!!! No business acumen. Unprofessional. Dirty property. Nasty attitude. Poor English. Threatening to call the cops BECAUSE YOU HAVE PAID THEM. Ridiculous.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Tamara, We are sorry to hear about your experience and take your feedback seriously. We strive to provide excellent service to all our guests regardless of their background. We encourage open communication to avoid any misunderstandings during your stay. Your comments will be forwarded to the management team for further review. Thank you for bringing this to our attention.

2/10 - 너무 별로예요

Tamara

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
e of the workers is an Indian from India who is “psychotic”, speaks poor English, and he has a very, very, very, bad attitude. He charged me for “paying for an additional night online” because I didn’t notify the property in advance before I paid. Who charges customers for spending more money at their dirty hotel? He should have been paying me. The place is “run down and filthy”. It’s the type of property you would expect from Indians. What was shocking was his bad attitude. I called the police on dude because he threatened to call the police on me because I agreed to pay the fee he demanded because I wasn’t on-site to check out of the room that I had paid for (it is their policy that you have to check out by check out time and then check back in at 3:00pm even if you are already in the property, if you don’t tell them you are not checking out, regardless of whether you repay for your room through a third party). Don’t mess with this place. These people are A MESS!!! No business acumen. Unprofessional. Dirty property. Nasty attitude. Poor English. Threatening to call the cops BECAUSE YOU HAVE PAID THEM. Ridiculous.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Tamara, We're sorry to hear about your experience and appreciate you sharing your feedback. Our team strives to provide a high level of service to all our guests. Should you have any further concerns or feedback, please feel free to reach out to the property management directly. Thank you for bringing this to our attention.

6/10 - 괜찮아요

Courtney

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was ok for the orice
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 18일
Hello Courtney, We're glad to hear you found our pricing satisfactory. Guest feedback is valuable to us as we strive to provide great value for all our guests. If you have any other comments or suggestions, please feel free to reach out to our management team. Thank you for choosing to stay with us.

6/10 - 괜찮아요

Courtney

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing just ok for the price but I never heard som information I heard today and I been booking with yall
2024년 3월에 1박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2024년 3월 15일
Dear Courtney,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Atlanta - Norcross. It is very rewarding to read that you had a great encounter with us and we really appreciate your kind comments about our location being okay for the price. You indicated that you were unsatisfied with not being aware of some information. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay. Sincerely, Chirell Red Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Fernando

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Muy mala
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 16일
Hello Fernando,We are disappointed to hear about your experience and appreciate you sharing your feedback with us. If you have any further details you would like to discuss, please feel free to reach out to our management team. Thank you for staying with us.

4/10 - 별로예요

Courtney

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing just some where to sleep for for the night for my job
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 14일
Hello Courtney, We appreciate your feedback and are glad to hear that our hotel provided a convenient place for a good night's rest during your work trip. If there is anything we can do to enhance your future stays, please feel free to reach out to our management team directly. Thank you for choosing to stay with us.

4/10 - 별로예요

Courtney

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Som where to lay your head to get prepared for work nothing special about the property
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 16일
Hello Courtney, We regret that your stay did not meet your expectations. Guest feedback is valuable to us for continuous improvement. If you wish to discuss your concerns further, please contact our management team directly. Thank you for choosing to stay with us.

8/10 - 좋아요

Byron

좋아요: 청결 상태
Like the area
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 14일
Hello Byron,We're pleased to hear you enjoyed the location of our hotel. If you have any other feedback or suggestions, feel free to reach out to us directly. Thank you for choosing to stay with us!

2/10 - 너무 별로예요

Luis

2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Luis, We regret to hear that your experience did not meet your expectations. Please feel free to contact us directly to provide more details about your stay so we can address any concerns you may have. We value your feedback and would like the opportunity to make things right for you.

2/10 - 너무 별로예요

Martin

2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Martin, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly to discuss any concerns you may have so we can address them accordingly.

4/10 - 별로예요

Darius

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2024년 2월 8일
Hello Darius, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Statesboro - University and I were saddened by your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

2/10 - 너무 별로예요

Abel

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Need to be redone again
2024년 2월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2024년 2월 5일
Dear Abel,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ATLANTA - NORCROSS. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the upkeep of the room. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely, Red Roof Management

8/10 - 좋아요

Greg

출장 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
No soap or towels at the sink. No coffee maker. Dont start serving coffee in front till 7am. Rooms from the 60's. Not even a lamp at the sitting table.
2024년 1월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2024년 1월 18일
Dear Greg,Thank you for taking the time to leave a review. We appreciate your comments regarding your recent stay at the RED ROOF INN ATLANTA - NORCROSS. You indicated that lack of the toiletries you mentioned, the missing coffee maker in your room, and the other issues highlighted hindered your stay and I am sorry for your experience. As it relates to the in-room coffee, based on investigations conducted, I realized that you had reserved one of our ADA Deluxe Queen rooms. In the future, should you require such amenity, I would recommend that you book one of our Superior King rooms. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Sincerely,Red Roof Management

2/10 - 너무 별로예요

Michael

2024년 1월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2024년 2월 6일
Hello Michael, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ATLANTA - NORCROSS and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely, Red Roof Management

2/10 - 너무 별로예요

Kathleen

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2024년 1월 15일
Hello Kathleen, Thank you for taking a moment to leave a review. The staff at the RED ROOF INNATLANTA - NORCROSS and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

6/10 - 괜찮아요

Eboni

가족 여행
I like that it’s a low price for something that’s for the moment. But I don’t like that the pictures online don’t look like the actual room.
2024년 1월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2024년 1월 14일
Dear Eboni,Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN ATLANTA - NORCROSS. I am happy to hear our hotel met your needs and you were pleased with the affordability. However, you indicated that you were displeased with the appearance of your room. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Sincerely,Red Roof Management

2/10 - 너무 별로예요

Earl

연인과의 여행
별로예요: 편의 시설/서비스
The room had towels and rags used from previous people . Had none smoking room just for it to smell like a bar . Worst experience ever
2024년 1월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2024년 1월 12일
Thank you for taking a moment to leave a review, Earl. The staff and I at the RED ROOF INN ATLANTA - NORCROSS were disappointed to see your 1/5 score following your stay. You indicated that the cleanliness of the linens you mentioned and the odor in your room hindered your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Red Roof Management

2/10 - 너무 별로예요

Business Alliance

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2024년 1월 10일
Dear Valued Guest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ATLANTA - NORCROSS and I are disappointed to see your 1/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

2/10 - 너무 별로예요

Randi

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was terrible the lady at the front was kind of rude the room was disgusting it had ketchup on the floor the phone didn't work the bed was nasty the tub was terrible I didn't even shower there because it was so disgusting and in the morning they were threatening to call police
2024년 1월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2024년 1월 11일
Dear Randi,We are sorry to hear your recent experience at the RED ROOF INN ATLANTA - NORCROSS did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback at Red Roof. Sincerely,Red Roof Management

2/10 - 너무 별로예요

Kathleen

좋아요: 청결 상태
2024년 1월에 1박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2024년 1월 4일
Dear Kathleen,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Atlanta - Norcross and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist

2/10 - 너무 별로예요

Juan

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The worse place to state not recommend to no one
2023년 12월에 2박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2024년 1월 2일
Dear Juan,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Atlanta - Norcross. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is our primary aim to give you a five-star experience, and it is disheartening to hear that this is not the impression we left you with. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. We appreciate your business and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

Oleksii

별로예요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 12월 28일
Hello Oleksii Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN ATLANTA - NORCROSS. It’s disappointing to see you were displeased with your stay, resulting in a 2/5 score. We at Red Roof, aim to deliver enjoyable experiences for all our guest and we’re sorry to have not achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review. Sincerely, Red Roof Management

2/10 - 너무 별로예요

Sharon

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was okay
2023년 12월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 12월 25일
Thank you, Sharon, for sharing your feedback with us regarding your recent stay at the Red Roof Inn Atlanta - Norcross. I was disheartened to see your stay resulted in a 2/10 score; yet, I'm glad your stay was okay. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience at Red Roof.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Daffy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 12월 20일
Thank you for taking a moment to leave a review, Daffy. The staff and I at the Red Roof Inn Atlanta - Norcross were disappointed to see your 2/10 score following your stay. In order to understand what prompted your 2/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Red Roof Management

2/10 - 너무 별로예요

Keyera

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
DO NOT RECOMMEND !!!! The bathroom didn’t have a door to it, no shower curtain, the bed, walls, and floors were dirty. I went back down stairs after we seen the room and got a refund . Oh yeah and the lil lady that was there she was rude.
2023년 12월에 2박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 12월 18일
Dear Keyera,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ATLANTA - NORCROSS. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the unclean floor, lack of shower curtain, unpleasant encounter with staff and the other unsatisfactory encounters you had. We will take your comments into consideration to make changes to improve our customer experience. We take all customer feedback seriously and are deeply disappointed to hear that you had a negative experience. Thank you again for posting your review. Have a great day. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 - 너무 별로예요

Brandon

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 12월 9일
Hello Brandon, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN AUGUSTA - WASHINGTON ROAD and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management

10/10 - 훌륭해요

Zachary

2023년 11월에 7박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 12월 8일
Hello Zachary, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ATLANTA - NORCROSS and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management

2/10 - 너무 별로예요

Selfmade

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Horrible customer service , the person who was there was very rude , room didn’t have no TV , no towels, basically paid for a horrible service would never book here again , was the worse choice ever.
2023년 12월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 12월 5일
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the RED ROOF INN ATLANTA - NORCROSS. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the encounter you had with our staff, the lack of towels and the other issues highlighted which hindered your stay. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels.Very truly yours,Red Roof Management

2/10 - 너무 별로예요

Hung

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was asking for the room in first floor, but the lady did not give me, even the room is available… she gave me the one in second floor, but it s so dirty ….
2023년 11월에 1박 숙박함
답변 제공: Oniel RedRoof Management 님, 2023년 12월 1일
Hi Hung,Thank you for taking the time to write a review of your stay at the Red Roof Inn Atlanta - Norcross. Please accept our most sincere apologies for the concerns you described regarding the room you were assigned and its cleanliness. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof Management

6/10 - 괜찮아요

Kathleen

Arrived at property was told smoked in a non smoking room when i showed him receipt I purchased a smoking room so if i was giving a non smoking room i was unaware of it he gave a look then proceeded to give me a key
2023년 11월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 11월 25일
Dear Kathleen,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN ATLANTA - NORCROSS. It's great to see that we earned your 3/5 score. However, I sincerely apologize for the issues which hindered your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Lloyd

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very rude and the room was not clean. The telvision was not working and the staff refused to come and check it out.The man that worked in the morning was very rude and belligerent. I also never received my deposit back.
2023년 11월에 5박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 11월 25일
Dear Lloyd,Thank you for taking the time to tell us about your experience at the RED ROOF INN ATLANTA - NORCROSS. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the encounter you had with our staff, the lack of cleanliness of the room and the other issues highlighted which hindered your stay. I will be sharing your comments with the management team in an effort to have your concerns addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

8/10 - 좋아요

Kenneth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
2023년 11월에 4박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 12월 18일
Hello Kenneth, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ATLANTA - NORCROSS and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

2/10 - 너무 별로예요

Clarence

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Need to close this location
This was an horrible hotel I will never stay there again dirty and clean
2023년 11월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 11월 17일
Dear Clarence,Thank you for taking the time to tell us about your experience at the RED ROOF INN ATLANTA - NORCROSS. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the location. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Anthony

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 11월 14일
Hello Anthony, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ATLANTA - NORCROSS and I are disappointed to see your 1/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Daniel J

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not recommended
The room was dirty and there was a lot of weed smell in it. The personnel was so kind and nice
2023년 11월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 11월 13일
Dear Daniel,We are sorry to hear your recent experience at the RED ROOF INN ATLANTA - NORCROSS did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback at Red Roof. Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Raul

2023년 10월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 11월 23일
Hello Raul, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ATLANTA - NORCROSS and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

8/10 - 좋아요

Joshua

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everything was good until we asked for a manager and then everything changed
2023년 10월에 3박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 10월 30일
Hi Joshua,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Atlanta - Norcross. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,OnielRedRoof Management Rediresponse Specialist

6/10 - 괜찮아요

Raul

2023년 10월에 1박 숙박함
답변 제공: Oniel RedRoof Management 님, 2023년 12월 1일
Hi Raul,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating, following your stay at the Red Roof Inn Atlanta - Norcross. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof Management

4/10 - 별로예요

Megan

2023년 10월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 11월 18일
Hello Megan,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 2/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the futureSincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Raul

2023년 10월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 11월 18일
Hello Raul,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Antonio

별로예요: 청결 상태
2023년 10월에 1박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 10월 27일
Hi Antonio,We are sorry you had a less than satisfactory experience, prompting your 6/10 rating following your stay at the Red Roof Inn Atlanta - Norcross. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

4/10 - 별로예요

Jahecia

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beyond run down.
2023년 10월에 1박 숙박함
답변 제공: LaTunde Murrant. Rewards Specialist 님, 2023년 10월 25일
Dear Jahecia,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ATLANTA - NORCROSS. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the upkeep of the property. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. We will take your comments into consideration to make changes to improve our customer experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 - 좋아요

Sheshonne

좋아요: 직원 및 서비스, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: OnielRediresponse Specialist 님, 2023년 10월 22일
Hi Sheshonne,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating, following your stay at the Red Roof Inn Atlanta - Norcross. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRed Roof ManagementRediresponse Specialist