The front desk staff was phenomenal. Very attentive and kind, and respectful of their clients. The facility, however, needs major renovations. The carpet in the room was ripped and torn in places, the door to the room sticks, the showerhead position should be moved to the other side of the shower so that you don't get soaked just trying to turn the water on, the mattress for the pullout sofabed was ratty, stained, and flat. There were no blankets in the room, and no valet table for luggage.