A Nightmare Experience — The Photos Were Misleading
I booked a two-night stay through Expedia and paid upfront. Unfortunately, the property looked very different from what I expected based on the photos shown online. Because the reservation was prepaid and non-refundable, I felt locked into staying despite being unhappy with the accommodations.
From the moment we arrived, the property felt more like a low-budget motel than the hotel experience I expected. The front desk was separated from guests by heavy plexiglass, which immediately made me question the environment and safety of the property.
The room itself was extremely basic. I will give them credit for one thing: the air conditioning worked very well, which is honestly the main reason I am giving this property one star. Unfortunately, there wasn't a proper warm blanket on the bed—only very thin bedding. The room became so cold that we had to rely on our own body heat to stay warm.
The hot water was another problem. When we tried to shower, it took approximately 20 minutes for the water to become hot. I called the front desk and was simply told that the water "should get hot." Eventually it did, but having to wait that long for basic hot water was unacceptable.
The atmosphere became even more uncomfortable at night. Guests returned late from clubs and were outside being loud, yelling and screaming. Police also showed up during our stay. On one occasion, police activity interfered with access to the parking area.