Thank you for allowing us the opportunity to serve you. It truly was our honor. Should you return to the area we invite you to stay with us again.

We are sorry that you were not satisfied with your stay. Being that you were with us for 7 nights we would have been very happy to change your room should you have had issues with your room. It truly was our honor to serve you and your satisfaction is of most importance to us. Management would like to hear what your issues were if you would want to communicate with them to that regard.

We are sorry that we did not meet your expectations. We would like to know what the issues were so that we can correct them. We strive for every guest to have an excellent experience and when they don't we take it very seriously.

We want to address any issue a guest might have during their stay. We are sorry that we did not meet your expectations. Feel free to reach out to management with your concerns.

Thank you for your great 4 star review. It was our pleasure to serve you. We certainly hope that should you be in the area again that you will choose to stay with us.

Thank you for allowing us to serve you. It truly was our honor. Our pool is seasonal and we are now working on getting it ready. Yes, it should have been clean but our pump has to be replaced which is why it was dirty looking. Should you return to the area, we invite you to stay with us again.

Thank you for allowing us to serve you. It truly was our honor. Should you return to the area, we invite you to stay with us again.

Thank you for allowing us the opportunity to serve you. It truly was our honor to do so. We are sorry that we did not meet your expectations. Should you want to share your concerns management at the Inn would appreciate being informed.

Thank you for allowing us the opportunity to serve you and thank you for your excellent review. Should you return to the area, we invite you to stay with us again.

Thank you for your excellent review. More importantly, thank you for allowing us the opportunity to serve you. Should you return to the area, we invite you to stay with us again.

We are sorry we did not meet your expectations. We put in new carpet 3 months ago, repainted the inside of the rooms as well as improvements to the HVAC. There are plans for other updates such as new mattresses and window treatments this year. Management would appreciate knowing more about your "run down" description if you would like to directly provide your feedback to them. We very much appreciate the opportunity to serve you.

We are so sorry we did not meet your expectations. We certainly hope you had a restful sleep. After inspection of the room after your departure today we agree that the blackout curtain needs to be replaced and will be in the near future. As to the carpet it was replaced in December 2023. We do not have linoleum in the room anywhere so not sure about that, while the ceramic tile is in excellent condition. We do agree the tub needs attention. We use cleaning processes that exceed CDC requirements and we are often praised for our cleanliness of our rooms. It is extremely concerning to us that you could have found the room not clean, therefore, action will be taken with our staff to assure this does not happen again. Our guest's comfort is at the top of our purpose and we very much regret when any guest is not happy.

Thank you for your excellent rating. It truly was our honor to serve you. Should you return to the area, we invite you to stay with us again.

Thank you for your excellent review. Especially thank you for allowing us the opportunity to serve you. It truly was our honor to do so. Should you return to the area, we invite you to stay with us again.

The hotel does not have record of a request for advance cancellation with the name of Patrick. If you would like this investigated further please contact the hotel directly for their internal inquiry.

Thank you for allowing us the opportunity to serve you. It truly was our honor. Should you be in the area again, we invite you to stay with us.

Thank you for staying with us. We are glad that you enjoyed your stay. We apologize for the hot water issue, it has since been resolved. Please feel free to visit us again.

Thank you for allowing us the opportunity to serve you, and thank you you for taking the time to provide a review. It truly was hour honor to serve you. Should you return to the area, we invite you to stay with us again.

We are sorry that we did not meet your expectations and that you did not have hot water. I hope that you reported this issue to the front desk for their direction which could include a room change. It is very important to us that our guests have the service they expect and if something is not as it should be we work hard to get resolution. Again, we are sorry this happened and will thoroughly inspect the room.

Thank you for your great review. It certainly was our honor to serve you. Should you return to the area we invite you to stay with us again.

Thank you for your review. It truly was our honor to serve you. We will take your comments under consideration. We have a grab and go continental breakfast style breakfast which also includes yogurt, fruit cup, and a variety of box cereal & milk. We are sorry that our breakfast did not meet your expectations. Should you return to the area we invite you to stay with us again.

Thank you for your excellent review. It truly was our honor to serve you. Should you return to the area we invite you to stay with us again.

Thank you for your excellent rating. It truly was our honor to serve you. Should you return to the area we invite you to stay with us again.

Thank you for your excellent rating. It truly was our honor to serve you. Should you return to the area, we invite you to stay with us again.

Thank you for selecting The University Inn at Emory for your stay. We look forward to accommodating you again if your travels bring you to our area.

Thank you for selecting our hotel and for your kind compliment to the staff. We look forward to accommodating you again in future if your travels bring you to our area. Have an excellent day.

Thank you for allowing us the opportunity to serve you and thank you for your review. We have planned for 2024 to replace mattresses so coming soon. Your room had new carpet installed about a week before your stay which we hope make your stay more comfortable. Should you return to the area, we invite you to stay with us again.

Thank you for allowing us the opportunity to serve you and thank you for your review. Your room had new carpet installed the day before your stay which we hope made your stay more comfortable. Should you return to the area, we invite you to stay with us again.

Thank you for allowing us the opportunity to serve you and thank you for your review. It truly was our honor to have you stay with us. Per the Things to Know (yellow paper), housekeeping is available on request. We regret that you found things dusty. They have now been cleaned thoroughly as we just replaced the carpet and have completed a deep clean of all rooms. We will notify housekeeping of your issues and will make adjustments to be sure rooms are fully dusting regularly. Should you return to the area, we invite you to stay with us again.

Thank you for the excellent review, and thank you for allowing us the opportunity to serve you. I certainly was our honor and privilege to do so. Should you return to the area, we invite you to stay with us again.

Thank you for allowing us to have the opportunity to serve you. It truly was our honor. Should you return to the area, we invite you to stay with us again.

Thank you for your positive response. We were pleased to have you stay at our hotel and look forward to accommodating you again on your future travels to this area. We are working on getting our ice machine repaired, sorry for the inconvenience.

Thank you for your excellent review. It truly was our honor to serve you. Should you return to the area, we invite you to stay with us again.

Thank you for your excellent review, we appreciate your positive feedback, it definitely was an honor to serve you and we look forward serve you again the next time you are in the area.

Thank you for your excellent rating, and thank you for allowing us the opportunity to serve you. It certainly was our honor to do so. Should you return to the area, we invite you to stay with us again.

Thank you for allowing us the opportunity to serve you. It truly was our honor. Should you return to the area we invite you to stay with us again.

We are very sorry we did not meet you expectations and that you were made to feel in any way not accepted. It is not our policy to treat anyone of any race any different. We believe this was a big misunderstanding which we regret. We do acknowledge that the key making system was not working that night. We always leave the closet door open after cleaning so that guests easily see it is empty. We will do everything we can to be sure no one feels uncomfortable. Actually, we are always praised for our outstanding staff, so this is very disheartening for us to have anyone feel uncomfortable as a resulf of how they are treated. We assure you we will address your concerns with all staff.

Thank you for your excellent rating. It truly was our honor and pleasure to serve you. Should you return to the area, we invite you to stay with us again.

Thank you for your excellent rating. It truly was hour honor to serve you. Should you return to the area, we invite you to stay with us again.

Thank you for your excellent review, and thank you for allowing us to serve you. It truly was our honor. Should you return to the area, we invite you to stay with us again.

Thank you for your excellent review. We are so grateful you allowed us the opportunity to serve you. Should you return to the area, we invite you to stay with us again.

Thank you for your wonderful review. It was our honor and privilege to serve you. Should you return to the area, we invite you to stay with us again.

Thank you for your email regarding our mutual customer. I spoke with the customer this morning at 8:45am when he came down for breakfast and ask if we could send maintenance to repair the TV because there was time to check the output, but the guest refused stating they would be checking out shortly. I asked again to make sure they were ok with our maintenance coming to check on the TV and again he said no, "that's ok" and for this reason we will not offer any refunds .

Thank you for sharing your views on your stay at our hotel. We are pleased that you chose to stay with us.. Our hotel is older but we feel that we have the ambiance that no other hotel has in the area. With our spacious bedroom rooms and breakfast is quite adequate and nutrious. We hope you had a chance to also take part in our assorted yogurt, assorted fruit drinks, assorted muffins, granola bars and fruit cups. If you missed some of these items, please try them the next time you visit our hotel. We looking to your fuure stay.The University Inn at Emory.

We sorry we did not meet your expecations. We hope that your pet enjoyed their stay. We will report your comments to management and to housekeeping. We never expect a guest to find a room dirty and would be unacceptable to us. We will take this very seriously.

We are sorry you found our Inn to be TERRIBLE. I very much saddens us to that we did not meet your expectations. We normally receive great response to guests interaction with our staff and certainly hope that you were treated well during your stay. If there is something specific you would like to point out our management would be very grateful for details sent to them for their review and resolution. It truly was our honor and privilege to serve you.

Thank you for your review and thank you for the opportunity to serve you. It truly was our honor. Should you return to the area, we invite you to stay with us again.

Ms. Dianne,Thank you for your generous comments and compliments of our hotel and your stay. We are pleased that we were able to meet your needs and accommodations here at The University Inn at Emory. Please think of us again when you travel to the Emory area . Enjoy the rest of your day.

Thank you for your response Alice. We are an older hotel but we trust that you found a clean room, quiet and with good customer service to the point that you would like to stay with us again when visiting the area.