로비

디 웨스틴 벅헤드 애틀랜타 여행 후기

4 out of 5
디 웨스틴 벅헤드 애틀랜타
3391 Peachtree Rd Ne, Atlanta, GA

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1001개 이용 후기 중 658개" "
평점 8 - 좋아요. 1001개 이용 후기 중 152개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 86개" "
평점 4 - 별로예요. 1001개 이용 후기 중 41개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 64개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

8/10 - 좋아요

Jheanell

아이를 동반한 가족 여행
I celebrated my daughter’s 11th birthday and the staff was welcoming from the moment we pulled up to the moment we left. The pool was under renovation so we went to the Whitley and had a fantastic time.
2024년 4월에 1박 숙박함
답변 제공: Front Office Staff 님, 2024년 4월 21일
Thank you for staying with us!

10/10 - 훌륭해요

Brenda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Always clean and professional staff. I love this hotel ⭐️⭐️⭐️⭐️⭐️
2024년 4월에 1박 숙박함
답변 제공: Front Office Staff 님, 2024년 4월 21일
Thank you for staying with us!

10/10 - 훌륭해요

Janeiro

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
None
2024년 4월에 3박 숙박함
답변 제공: Front Office Staff 님, 2024년 4월 16일
Thanks for staying with us!

10/10 - 훌륭해요

LILIANA GEORGINA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Front Office Staff 님, 2024년 4월 13일
Thank you for staying with us!

10/10 - 훌륭해요

Brenda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love this property. Westin Buckhead is always my go to spot when visiting Atlanta ⭐️⭐️⭐️⭐️
2024년 3월에 1박 숙박함
답변 제공: Front Office Staff 님, 2024년 4월 10일
Thank you for staying with us!

10/10 - 훌륭해요

Dariyhn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Front Office Staff 님, 2024년 4월 11일
Thank you for staying with us!

10/10 - 훌륭해요

Miriam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Definitely coming back , it was super clean and the staff was prompt and professional 💕
2024년 4월에 3박 숙박함
답변 제공: Front Desk 님, 2024년 4월 8일
Thank you for staying with us!

10/10 - 훌륭해요

Pamela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wonderful stay. Staff always friendly & courteous & facility is always clean. Valet personnel always a pleasure. Great location.
2024년 4월에 1박 숙박함
답변 제공: Front Office Staff 님, 2024년 4월 8일
Thank you for staying with us!

8/10 - 좋아요

Ashley

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Didnt know i would be charged a security fee between the amount of $70-$250 until after i checked my bank statement and saw that i was charged an additional $231.98. Apparently its just in case my room had some type of damage and it would automatically take it out. And supposedly, I'll have the funds refunded back when i check out. Still waiting....
2024년 4월에 2박 숙박함
답변 제공: Front Office Staff 님, 2024년 4월 8일
Good MorningThank you for staying with us and it will take 7-10 business days for any refund to be added back to you card you used to check in

2/10 - 너무 별로예요

Myeisha

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Front Office Staff 님, 2024년 4월 8일
Thank you very much for choosing us and offering your feedback.We want every guest who stays with us to have a comfortable visit and to depart with a lasting favorable impression. We are disappointed if we did not make that happen for you. Please accept our apologies for any inconvenience you experienced. We are also sorry for the service issues that impacted your visit. Our primary focus is on outstanding hospitality to every guest; therefore, we have addressed this with the appropriate individuals to ensure we better serve our guests.We would welcome another opportunity to show you our commitment to exceptional experiences the next time you are in the area.

10/10 - 훌륭해요

Lamar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 3월에 2박 숙박함
답변 제공: Property Management 님, 2024년 4월 4일
Thank you so much for your 5-star review, Lamar! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 - 훌륭해요

Berthana 님, Irving

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel staff was wonderful made sure I had an excellent stay
2024년 3월에 3박 숙박함
답변 제공: Front Desk Agent 님, 2024년 3월 27일
Thank you for choosing to stay with us

10/10 - 훌륭해요

Dharik

2024년 3월에 2박 숙박함
답변 제공: Front Office Staff 님, 2024년 4월 16일
Thank you for staying with us

10/10 - 훌륭해요

Linda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved everything about this hotel from the parking attendants to the front desk clerks and housekeeping. Everyone was professional, pleasant, accommodating and friendly. The room I had was beautiful and comfortable and clean and the layout was perfect. Having a restaurant onsite was a bonus although the hotel was surrounded by many eateries. I’m well pleased with my stay and would give it the highest ratings.
2024년 3월에 4박 숙박함
답변 제공: Erichards 님, 2024년 3월 23일
Thank you very much for staying with us and for your positive feedback

10/10 - 훌륭해요

Luis

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very upscale
2024년 3월에 1박 숙박함
답변 제공: Erichards 님, 2024년 3월 23일
Thank you very much for staying with us and for your positive feedback

6/10 - 괜찮아요

Lasandra

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Front Desk Agent 님, 2024년 3월 24일
Thank you for staying with us!

10/10 - 훌륭해요

Demarius

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was great
2024년 3월에 1박 숙박함
답변 제공: Erichards 님, 2024년 3월 23일
Thank you very much for staying with us and for your positive feedback

10/10 - 훌륭해요

Kareemah 님, Oakland

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall, our stay at the hotel was lovely. The accommodations were comfortable, and the staff was friendly and attentive. However, we found the restaurant in the area lacking in flavor and customer service. For the price paid, we expected better quality. Surprisingly, the food at the mall was more satisfying and better value for money.
2024년 3월에 2박 숙박함
답변 제공: Erichards 님, 2024년 3월 23일
Thank you very much for staying with us and for your positive feedback

8/10 - 좋아요

??

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Erichards 님, 2024년 3월 23일
Thank you very much for staying with us and for your positive feedback

10/10 - 훌륭해요

Jevon Hicks

2024년 3월에 2박 숙박함
답변 제공: Property Management 님, 2024년 4월 4일
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 - 좋아요

william

단체 여행
Easy check in/out
2024년 3월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 3월 14일
Thank you for staying with us!

8/10 - 좋아요

Teresa

좋아요: 편의 시설/서비스
Loved it
2024년 3월에 1박 숙박함
답변 제공: Front Desk Agent 님, 2024년 3월 9일
Thank you for staying with us here at the Westin Buckhead Atlanta location.

10/10 - 훌륭해요

J Theodore

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent Westin in the heart of Buckhead. Great product for the price.
2024년 3월에 1박 숙박함
답변 제공: Erichards 님, 2024년 3월 5일
Thank you very much for all your feedback and for staying with us.

2/10 - 너무 별로예요

Michael

2024년 2월에 1박 숙박함
답변 제공: Property Management 님, 2024년 3월 25일
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

10/10 - 훌륭해요

Shane

2024년 3월에 1박 숙박함
답변 제공: Erichards 님, 2024년 3월 23일
Thank you very much for staying with us and for your positive feedback

10/10 - 훌륭해요

April

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Gary in valet was phenomenal! He gave recommendations for restaurants and events happening around the city during our stay. Check in and check out were a breeze. If only you added a spa I may never leave!
2024년 2월에 2박 숙박함
답변 제공: Erichards 님, 2024년 3월 5일
Thank you very much for all your feedback and for staying with us

10/10 - 훌륭해요

Autumn

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved how up to date the rooms are
2024년 2월에 1박 숙박함
답변 제공: Erichards 님, 2024년 2월 27일
Thank you very much for your feedback. It was great having you here with us.

10/10 - 훌륭해요

Abdul Naseer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Walking distance to everything nice. Hotel was absolutely stunning, clean and spacious
2024년 2월에 1박 숙박함

8/10 - 좋아요

Luis

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Erichards 님, 2024년 2월 27일
Thank you very much for your feedback. It was great having you here with us.

10/10 - 훌륭해요

Fnu

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location
2024년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 21일
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

6/10 - 괜찮아요

Bruno Da

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 21일
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

8/10 - 좋아요

Luis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 21일
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know that we were able to provide you with an overall enjoyable visit. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Sunday Kayode

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful and well maintained hotel. It felt totally like home.
2024년 2월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 21일
Thank you for your terrific review on your recent stay! We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the near future!

10/10 - 훌륭해요

Jennifer

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay. Friendly staff. Would recommend!
2024년 2월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 21일
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

10/10 - 훌륭해요

shenique

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect
2024년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 21일
Thank you so much for your 5-star review! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 - 훌륭해요

Miguel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything ran very smoothly
2024년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 21일
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

6/10 - 괜찮아요

Anthony F 님, Chicago

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
No water pressure at all to take a decent shower
2024년 2월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 21일
Thank you so much for your sharing your concerns with us. Please accept our apologies that your room was not as comfortable as it should have been. This is not a typical experience at our property, and our team will be sure to look into your comments further and make changes where necessary. Please consider giving us another chance to serve you in the future and demonstrate the high level of service we normally provide.

10/10 - 훌륭해요

Diana McTeague 님, Berlin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a wonderful stay. The staff and location were fabulous
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 21일
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

8/10 - 좋아요

Katricia

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
The rooms are noisy. Walls are super thin….
2024년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 14일
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

10/10 - 훌륭해요

Paige Marie

2024년 2월에 4박 숙박함
답변 제공: Erichards 님, 2024년 3월 23일
Thank you very much for staying with us and for your positive feedback

10/10 - 훌륭해요

Cheng

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
很好
2024년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 14일
Thank you so much for your 5-star review! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 - 훌륭해요

Keiara

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean hotel. Staff was very attentive
2024년 2월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 14일
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

10/10 - 훌륭해요

Hassan

2024년 1월에 1박 숙박함
답변 제공: Erichards 님, 2024년 3월 23일
Thank you very much for staying with us and for your positive feedback

8/10 - 좋아요

Jamellia

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
I like that it was surrounded by plenty of shopping places.
2024년 1월에 2박 숙박함
답변 제공: Jack 님, 2024년 1월 26일
Dear Jamellia,On behalf of the entire hotel team, I want to thank you for sharing your experiences with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon!

10/10 - 훌륭해요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Love the property
2024년 1월에 1박 숙박함
답변 제공: Jack 님, 2024년 1월 26일
Dear Michelle,On behalf of the entire hotel team, I want to thank you for sharing your experiences with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon!

10/10 - 훌륭해요

Jason

2024년 1월에 1박 숙박함
답변 제공: Jack 님, 2024년 1월 26일
Dear Jason,On behalf of the entire hotel team, I want to thank you for sharing your experiences with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon!

4/10 - 별로예요

Jocelyn

별로예요: 청결 상태, 직원 및 서비스
The problem with my room started off being the door! My door would not open to my room, which caused a lot of frustration. I was told that a mechanic would come to see the problem. No one showed for the two days I was there. This made me feel undervalued due to my cousin, Lil Baby, referring me to stay here. Honestly, staff in the morning was unpleasant and not friendly.
2024년 1월에 2박 숙박함
답변 제공: Jack 님, 2024년 1월 24일
Dear Jocelyn,Please accept our most sincere apologies for these frustrations during your stay. I will definitely be following up with our morning crew for some immediate service culture training and will also follow up with our Director of Engineering to see what happened with not responding to your requests. I know this does not make up for the past, but know that we take your feedback extremely seriously and want to ensure that we make immediate corrections for the future. We work hard to be the "go-to" spot to relax in Atlanta, so thank you for taking the time to speak up and share this with us. Again, please accept our most sincere apologies and we hope we will get to see you and your family again soon.

10/10 - 훌륭해요

Joshua

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Right next to the mall…. Parking was terrible
2023년 12월에 1박 숙박함
답변 제공: Jack 님, 2024년 1월 24일
On behalf of the entire hotel team, I want to thank you for sharing your experiences with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!

10/10 - 훌륭해요

Felicia 님, Atlanta

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Jack 님, 2024년 1월 22일
Thank you so much for staying with us during your recent trip to Atlanta. We're elated that you had an amazing stay and hope to see you again very soon. Safe travels!

2/10 - 너무 별로예요

Raquel

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Customer service was horrible the manager was super rude
2024년 1월에 2박 숙박함
답변 제공: Jack 님, 2024년 1월 22일
Thank you so much for staying with us during your recent trip to Atlanta. I am so terribly sorry to hear about your interactions with our team, especially a leader. I will definitely be investigating right away to address this concern so that it will never be an issue in the future. Thank you for taking the time to let us know about it. We hope you had safe travels and hope you might give us another opportunity in the future.