외관

더 웨스틴 피치트리 플라자, 애틀랜타 여행 후기

4 out of 5

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 1705개 이용 후기 중 734개" "
평점 8 - 좋아요. 1705개 이용 후기 중 298개" "
평점 6 - 괜찮아요. 1705개 이용 후기 중 253개" "
평점 4 - 별로예요. 1705개 이용 후기 중 187개" "
평점 2 - 너무 별로예요. 1705개 이용 후기 중 233개" "

8.0/10

청결 상태

8.0/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

MINSEO

2023년 5월에 1박 숙박함
답변 제공: Director of Rooms Operations 님, 2023년 5월 18일
Dear Minseo, We are pleased your experience was enjoyable, and we want to thank you for your kind rating. All of us at The Westin Peachtree Plaza, Atlanta, look forward to your next visit.Be Well,Shamir Joseph,Director of Rooms Operations

2/10 - 너무 별로예요

Jungkil

2023년 3월에 1박 숙박함
답변 제공: Director of Rooms Operations 님, 2023년 3월 16일
Dear Jungkil, Thank you for choosing our hotel for your stay. We are disappointed to see your rating and apologize for not living up to your expectations. We value your business and hope you will give us another chance to prove we are committed to providing an excellent experience to every guest.Be Well,Shamir JosephDirector of Rooms Operations

4/10 - 별로예요

sunghun

하룻밤 있었지만, 주차, 인터넷 사용. . . 불편했습니다. 특히 인터넷 와이파이는 연결했다가 $17정도 지불되는 황당함도. . . .
2021년 12월에 1박 숙박함

2/10 - 너무 별로예요

ANHYEONG

좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2021년 6월에 2박 숙박함
답변 제공: General Manager 님, 2021년 6월 6일
Dear Anhyeong, thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Be Well, Ron Tarson, General Manager

10/10 - 훌륭해요

Christie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Safety
2024년 5월에 2박 숙박함
답변 제공: Director of Rooms Operations 님, 2024년 5월 10일
Dear Christie, Thank you for choosing The Westin Peachtree Plaza, Atlanta. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love knowing you had a rejuvenating experience with us. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Be Well,Shamir Joseph,Director of Rooms Operations

10/10 - 훌륭해요

laurence

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the hotel gym and pool. The staff was so friendly and helpful.
2024년 5월에 1박 숙박함

8/10 - 좋아요

Michelle 님, Tampa

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel. The room was spacious, clean & comfortable. Housekeeping was a problem because I requested two days of cleaning and they never cleaned the room. Super convenient to the Americasmart. I definitely will stay again.
2024년 3월에 1박 숙박함
답변 제공: Director of Rooms Operations 님, 2024년 5월 5일
Dear Michelle, Thank you for choosing The Westin Peachtree Plaza, Atlanta, and for sharing your generous review. We are glad you had a pleasant stay and that our immaculate and thoughtfully crafted accommodations enhanced your visit. It was also a pleasure reading our location proximity to AmericasMart worked well for your travel plans. That said, we are sorry for the disappointment you experienced with our housekeeping service; we will address this with our team to ensure we are appropriately responding to every guest request. Thank you again for your feedback, and we love knowing you plan to return; we look forward to it.Be Well,Shamir Joseph,Director of Rooms Operations

10/10 - 훌륭해요

Alvaro

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great Hotel in downtown Atlanta, walking distance to poultry show and other ammenities.
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Santonia

별로예요: 청결 상태
2024년 4월에 1박 숙박함
답변 제공: Director of Rooms Operations 님, 2024년 5월 2일
Dear Santonia, Thank you for being our guest and for your rating. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Be Well,Shamir Joseph,Director of Rooms Operations

2/10 - 너무 별로예요

Ryan

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Checked in at 4pm. Room wasn’t ready until almost 7pm. Shower was dirty. We used to stay here every time we came to Atlanta, but unfortunately we will be finding another option moving forward.
2024년 4월에 1박 숙박함
답변 제공: Director of Rooms Operations 님, 2024년 4월 30일
Dear Ryan, Thank you for staying with us and for sharing your feedback. We are very sorry that your guestroom was not ready upon your arrival and for any frustration and inconvenience this caused you. In times of high occupancy, slight delays may occur, although we do everything possible to keep this from happening. We are grateful for your patience and understanding. We also offer our apologies for the cleanliness issues you had; we have shared your review with our associates as we continuously strive to enhance our guest services. Thank you again for your loyalty to our hotel, and we hope to welcome you back so we can provide you with the outstanding experience you always deserve and that you have come to expect from us.Be Well,Shamir Joseph,Director of Rooms Operations

10/10 - 훌륭해요

Dan 님, Newnan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful experience
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Altramice

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel property was beautiful, room was beautiful over looked the city, it was very convenient to most attractions so we were able to walk wherever we wanted to go. Also Uber was convenient to the hotel as well only down side is there’s a lot of homeless people around the building as you’re coming in and out on each entrance, other than that my stay here was amazing
2024년 4월에 2박 숙박함
답변 제공: Director of Rooms Operations 님, 2024년 4월 29일
Dear Altramice, Thank you for choosing The Westin Peachtree Plaza, Atlanta, and for the kind review. We are glad you loved our thoughtfully crafted property with energizing views and that our dynamic location just moments from some of Atlanta's most popular attractions added to the enjoyment of your visit. That said, we regret not meeting all of your expectations; please know our front desk is available at all times to help make you as comfortable as possible. Thank you once more for your feedback, and we look forward to welcoming you again soon.Be Well,Shamir Joseph,Director of Rooms Operations

10/10 - 훌륭해요

Jacqueline

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything and everyone was very nice. Room was great, nice view, and very convenient.
2024년 4월에 3박 숙박함
답변 제공: Director of Rooms Operations 님, 2024년 4월 30일
Dear Jacqueline, We are pleased to know you enjoyed your stay with us. It is always wonderful to hear that our guests were able to relax and feel at home in our well-appointed guestrooms, all of which offer beautiful views and our signature Westin Heavenly Bed. We are also glad our intuitive associates helped elevate and optimize your time with us. Thank you for the kind comments about your visit, and we look forward to welcoming you back to The Westin Peachtree Plaza, Atlanta.Be Well,Shamir Joseph,Director of Rooms Operations

10/10 - 훌륭해요

Edna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a wonderful experience and the sun dial restaurants was heaven for our anniversary
2024년 4월에 1박 숙박함
답변 제공: Director of Rooms Operations 님, 2024년 4월 29일
Dear Edna, Happy Anniversary. We are thrilled that you chose The Westin Peachtree Plaza, Atlanta to be part of such a momentous occasion. It was a pleasure learning you had a great stay and that you were able to soak in the unrivaled 360 views of downtown Atlanta from The Sun Dial Restaurant, Bar & View. Thank you for your gracious feedback, and we look forward to exceeding your expectations again.Be Well,Shamir Joseph,Director of Rooms Operations

2/10 - 너무 별로예요

Christopher 님, Ellenwood

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Did not have room available 3 hours after check in time no notifications on when would be ready and still will charge for a night though they did not have rooms available.
2024년 4월에 1박 숙박함
답변 제공: Director of Rooms Operations 님, 2024년 4월 29일
Dear Christopher, Thank you for being our guest and for sharing your thoughtful review. We sincerely apologize for any billing-related concerns you had and if these were not resolved to your satisfaction. We will follow up with the appropriate individuals as we want every guest to know their importance and our dedication to outstanding service. It was also disappointing to learn about the inconvenience and frustration you encountered upon arrival. This is certainly not the kind of experience we strive to provide our valued guests. We understand the importance of a smooth check-in process, and we will address the issue to prevent similar situations from occurring in the future. We truly value your feedback as it helps us improve our services, and we hope to have the opportunity to welcome you back and provide you with the seamless stay we are known for.Be Well,Shamir Joseph,Director of Rooms Operations

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Mario

출장 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved my stay
2024년 4월에 5박 숙박함

8/10 - 좋아요

Andrea

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 2박 숙박함
답변 제공: Director of Rooms Operations 님, 2024년 4월 26일
Dear Andrea, Thank you for leaving a positive rating about your stay at The Westin Peachtree Plaza, Atlanta, one of downtown's most iconic landmarks. We are pleased to know you enjoyed your overall time with us and hope to see you again soon.Be Well,Shamir Joseph,Director of Rooms Operations

8/10 - 좋아요

Elizabeth

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
There was a lot of dust and odor.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Kimberly 님, Opelika

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Director of Rooms Operations 님, 2024년 5월 10일
Dear Kimberly, Thank you for your great rating of The Westin Peachtree Plaza, Atlanta. We are dedicated to making each guest's experience seamless and meaningful, and we are pleased to know how much you loved your time with us. We look forward to welcoming you again soon.Be Well,Shamir Joseph,Director of Rooms Operations

10/10 - 훌륭해요

Amiaya

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Everyone was very professional and polite
2024년 4월에 1박 숙박함
답변 제공: Director of Rooms Operations 님, 2024년 4월 22일
Dear Amiaya, Thank you for taking the time to share your feedback regarding your recent stay at The Westin Peachtree Plaza, Atlanta. Your compliments were a pleasure to read, and we enjoy knowing that our associates helped to enhance and optimize your stay. We will share your generous remarks with everyone, and we look forward to welcoming you back very soon.Be Well,Shamir Joseph,Director of Rooms Operations

8/10 - 좋아요

Anael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
NA
2024년 4월에 4박 숙박함
답변 제공: Director of Rooms Operations 님, 2024년 4월 23일
Dear Anael, Thank you for choosing The Westin Peachtree Plaza, Atlanta. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Be Well,Shamir Joseph,Director of Rooms Operations

10/10 - 훌륭해요

Fredrick

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful hotel. Excellent customer service
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Kenya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Director of Rooms Operations 님, 2024년 4월 20일
Dear Kenya, Thank you for the outstanding rating. We are thrilled that from check-in through check-out, we were able to provide you with a great stay at The Westin Peachtree Plaza, Atlanta. We look forward to your return and wish you all the best with your future travels.Be Well,Shamir Joseph,Director of Rooms Operations

10/10 - 훌륭해요

Kalandra

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The best place to stay in the Atl. It’s my new go to. The staff was so friendly and polite. They made sure we understood everything about the hotel. The valet staff were generous and always kept a smiling face.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Tamika

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I booked my room to take the LSAT test because I needed the peace and quiet to concentrate. Test was 7 hours and outside of one time where some people in the hallway were noisy, it was the absolute best
2024년 4월에 2박 숙박함
답변 제공: Director of Rooms Operations 님, 2024년 4월 17일
Dear Tamika, We are pleased to know you enjoyed your stay with us. It is always wonderful to hear that our guests were able to feel at home in our well-appointed guestrooms decorated in soothing tones offering a quiet retreat. Thank you for all of your feedback, and we look forward to welcoming you again to The Westin Peachtree Plaza, Atlanta.Be Well,Shamir Joseph,Director of Rooms Operations

10/10 - 훌륭해요

Jessie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Lais

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The room had a very strong smoking odor, a very small bath
2024년 4월에 1박 숙박함
답변 제공: Director of Rooms Operations 님, 2024년 4월 15일
Dear Lais, Thank you for being our guest and for your thoughtful review. We apologize for not meeting all of your expectations in your guestroom; we will share your comments appropriately as we continually strive to enhance our guest experience. We have also noted your specific feedback about the size of the bathroom. Thank you again for your business, and we hope to welcome you back soon.Be Well,Shamir Joseph,Director of Rooms Operations

10/10 - 훌륭해요

Breona 님, Buffalo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Director of Rooms Operations 님, 2024년 4월 16일
Dear Breona, Thank you for choosing us and for taking the time to share your perfect rating. We want to be a place where you are given a choice not just to get up but to rise. Our location seamlessly combines inspiring accommodations with enhanced amenities, and we are pleased we exceeded your expectations. It was our pleasure hosting you, and we hope you will make The Westin Peachtree Plaza, Atlanta your home whenever your travels bring you to the area.Be Well,Shamir Joseph,Director of Rooms Operations

10/10 - 훌륭해요

Ortez

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was perfect.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Carlos

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the water in the shower was stagnant
2024년 4월에 2박 숙박함
답변 제공: Director of Rooms Operations 님, 2024년 4월 15일
Dear Carlos, Thank you for sharing your review of The Westin Peachtree Plaza, Atlanta. We are glad your overall stay was enjoyable, and we also appreciate knowing where we have room for improvement. We apologize for the inconvenience you had in your guestroom, and we will address your feedback with the appropriate individuals as we continually strive to strengthen our guest experience. Thank you again for your comments, and we hope you will return so we can show you we are committed to providing each guest with a revitalizing visit.Be Well,Shamir Joseph,Director of Rooms Operations

6/10 - 괜찮아요

DENISE

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Water was not hot when showering. No microwave. Did not bring us clean towels one day not was our bed made.
2024년 3월에 3박 숙박함
답변 제공: GENERAL MANAGER 님, 2024년 4월 14일
Dear Denise, Thank you for your review. We are sorry you had some service issues in your guestroom. We aim to exceed your expectations and go above and beyond for our guests, so we regret that this was not your experience. We have shared your comments with our associates, and taken proper action to ensure we do not repeat these concerns in the future. Again, we apologize, and we hope you will consider us whenever you return to the area in the future.Be Well,Shamir Joseph,Director of Rooms Operations

10/10 - 훌륭해요

sandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Williette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Director of Rooms Operations 님, 2024년 4월 6일
Dear Williette, Thank you for choosing The Westin Peachtree Plaza, Atlanta, and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Be Well,Shamir Joseph,Director of Rooms Operations

8/10 - 좋아요

Jadi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was very clean and super guest friendly. The pool was open the first day of our stay and closed the second, that sucked for the kids. Other than that, would definitely stay again.
2024년 4월에 1박 숙박함
답변 제공: Director of Rooms Operations 님, 2024년 4월 6일
Dear Jadi, Thank you for staying with us and for sharing your experience with fellow travelers. We are pleased you enjoyed our invigorating surroundings and cordial service, but we regret not meeting all of your expectations. It was a pleasure hosting you, and we look forward to seeing you again soon at The Westin Peachtree Plaza, Atlanta.Be Well,Shamir Joseph,Director of Rooms Operations

10/10 - 훌륭해요

Gary 님, Cincinnati

2024년 3월에 2박 숙박함
답변 제공: Director of Rooms Operations 님, 2024년 4월 23일
Dear Gary, Thank you for the excellent rating. It is always great to know that we exceeded your expectations, and we are pleased you enjoyed your stay. Rising 73 floors above the heart of the city, we offer our guests attentive service, thoughtful amenities, and an exceptional location. We loved serving you at The Westin Peachtree Plaza, Atlanta, and we hope to see you again soon. Be Well,Shamir Joseph,Director of Rooms Operations

4/10 - 별로예요

justin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Unpopular opinion but the best part of this hotel is the location and the view from the rooms. The rooms are small, everything in is unnecessarily expensive, the parking is atrocious and expensive and they won’t even allow you have to a microwave in your room to warm up food bought in the expensive restaurants inside the hotel. I suffered a few inconveniences during this stay including internet outage that you have to pay for anyways. $200 night room and $18 a day internet is a complete atrocity. Theres an attached parking deck that remains closed as long as valet is open which is $55 a day the parking deck is $20. When the parking Deck is available the spaces doesn’t accommodate large suvs or pickup trucks. There are plenty of elevators but only certain ones service certain floors. When trying to request an elevator you will likely have to wait for four or five before getting one that goes to your floor. This shouldn’t be a problem at all for 4 star hotel.
2024년 3월에 3박 숙박함
답변 제공: Director of Rooms Operations 님, 2024년 4월 3일
Dear Justin, Thank you for choosing our hotel and leaving a review of your stay. Please accept our apologies for the concerns that inconvenienced you during your visit. We regret not exceeding your expectations and will share your feedback appropriately as we continually strive to enhance our services. That said, we appreciate your comments about our beautiful views and dynamic location. Thank you again for your business, and we hope you will give us another chance to provide you with the intuitive, meaningful service you should always expect from us. Be Well,Shamir Joseph,Director of Rooms Operations

10/10 - 훌륭해요

Keyshon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Perfect place all the way round.
2024년 3월에 2박 숙박함
답변 제공: Director of Rooms Operations 님, 2024년 4월 3일
Dear Keyshon, Thank you for the gracious review. It is always exciting to know that we exceeded your expectations, and we are pleased you enjoyed your stay. Rising 73 floors above the heart of the city, we offer our guests attentive service, thoughtful amenities, and an exceptional location. It was our pleasure serving you at The Westin Peachtree Plaza, Atlanta, and we hope to see you again soon. Be Well,Shamir Joseph,Director of Rooms Operations

8/10 - 좋아요

Sheri

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the convenience to everything downtown Atlanta.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Hyoun

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All staffs are very kind. Great location. Outstanding breakfast. Everything was great.
답변 제공: Director of Rooms Operations 님, 2024년 4월 2일
Dear Hyoun, Thank you for taking the time to share your feedback regarding your recent stay at The Westin Peachtree Plaza, Atlanta. We are glad to know you enjoyed your time with us and that our intuitive associates and exceptional location helped to enhance and optimize your stay. We will share your thoughtful remarks with everyone. It was also a pleasure reading you loved the breakfast offerings at our in-house restaurant. Thank you again for your generous compliments, and we look forward to welcoming you back very soon.Be Well,Shamir Joseph,Director of Rooms Operations

10/10 - 훌륭해요

Jude

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location. Check in was smooth, and it was a short walk to the aquarium. Everything was clean and the staff were very helpful. Would stay there again!
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Lyza

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our go to hotel when in Atlanta
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Angela 님, Dallas

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was beautiful!
2024년 2월에 1박 숙박함
답변 제공: Director of Rooms Operations 님, 2024년 4월 1일
Dear Angela, Thank you for choosing The Westin Peachtree Plaza, Atlanta. We are thrilled to know about your enriching stay and how much you enjoyed our rejuvenating property. We seek to deliver an awakening experience for all of our guests, so we celebrate reviews such as yours. Thank you again, and we look forward to welcoming you back on your next visit to the area.Be Well,Shamir Joseph,Director of Rooms Operations

10/10 - 훌륭해요

Walter

연인과의 여행
Excelente vista a la ciudad todo muy limpio huele rico las habitaciones
2024년 3월에 1박 숙박함
답변 제공: Director of Rooms Operations 님, 2024년 4월 2일
Dear Walter, Thank you for choosing The Westin Peachtree Plaza, Atlanta. It is lovely to read that we exceeded your expectations and that you particularly liked our impeccable accommodations and energizing views of downtown Atlanta. We enjoyed having you as our guest, and we look forward to welcoming you back on a future visit.Be Well,Shamir Joseph,Director of Rooms Operations

6/10 - 괜찮아요

Rodney

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel itself is very nice. Felt very safe with my family here. I love that it was in walking distance to the world Congress center. It would be a good place to stay if you had to walk to the Hawks or Falcons game or if you needed to get to the mart. Want to mention you can walk to the Aquarium sports Hall of Fame and the Coke center once you park here and stay very convenient and able to walk to a lot of attractions. Staff was excellent and very friendly. Things I didn’t like was the room was kind of small for a family of four we had a double queen room, and the elevator was very noisy. I could hear the humming of it going up and down all night. What I did was the beds were very comfortable as well as the sheets has a fridge. The shower was nice. TV was great. The parking is expensive, but that is par for the course for any big city like Atlanta. We were on the 50th floor absolutely love the overlook of the city in the view.
2024년 3월에 2박 숙박함
답변 제공: GENERAL MANAGER 님, 2024년 3월 31일
Dear Rodney, We appreciate your kind comments. We are happy to know we were successful in providing you with an enriching stay and that you loved our attentive service, dynamic location, and comfortable beds. Thank you for your specific feedback about the size of the guestroom. We are grateful for your patience, and we hope to welcome you back soon.Be Well,Shamir Joseph,Director of Rooms Operations

6/10 - 괜찮아요

Laela

가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태
I want to thank Stephanie for a great check-in. She was responsive to my needs and answered my questions. She went above and beyond and also called to remind me of the extra breakfast included in my stay. Otherwise, the room had a great view from the 42nd floor but reeked of smoke. I felt like I had stepped into an ashtray when we entered the room. I suggest they deep clean all rooms and get air purifiers. The bed was not comfortable. I stayed for 3 days and barely slept.
2024년 3월에 3박 숙박함
답변 제공: GENERAL MANAGER 님, 2024년 3월 31일
Dear Laela, Thank you for your review. We are sorry you had some service issues in your guestroom. We aim to exceed your expectations and go above and beyond for our guests, so we regret that this was not your experience. We have shared your comments with our associates, and taken proper action to ensure we do not repeat these concerns in the future. Furthermore, we were disappointed to read that you were not happy with the bed in your room, resulting in a less-than-ideal night. It is understandable how frustrating this can be, and we hope you will accept our apologies. We want to provide every guest with a rejuvenating experience, so please know our front desk is available around the clock to improve on any detail regarding your time with us. That said, we are glad you were impressed by the services provided by one of our associates. Thank you once more for sharing your comments, and we look forward to having you stay with us again soon.Be Well,Shamir Joseph,Director of Rooms Operations

8/10 - 좋아요

Clegg

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything is extra at the hotel, I.e breakfast, WiFi, observation deck. Pool wasn’t open the first day we were there and they didn’t tell us at check in that it was closed. Staff canceled our roll away bed without telling us l, we had to be all again after several hours (7 ) only to find out they needed to resubmit the request since it was cancelled. Staff literally do not care, no southern hospitality found here.
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Stacey

2024년 3월에 2박 숙박함

2/10 - 너무 별로예요

Alexander

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely the worst hotel experience I have ever had. I have stayed in Motel 6s and Days Inns that were friendlier and better taken care of. I definitely will not go back to this or any Westin for that matter.
2024년 3월에 2박 숙박함
답변 제공: GENERAL MANAGER 님, 2024년 3월 29일
Dear Alexander, Thank you for your recent visit and also for your review. We want to extend our apologies for the inconvenience you experienced. Please be assured that we are taking suitable action to avoid such issues in the future. We hope that you will stay with us again so that we can provide you with the exceptional hospitality for which we are known. We wish you all the best with your future travels.Be Well,Shamir Joseph,Director of Rooms Operations

8/10 - 좋아요

Ronald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It's nice
2024년 3월에 1박 숙박함
답변 제공: GENERAL MANAGER 님, 2024년 3월 26일
Dear Ronald, Thank you for sharing about your stay at The Westin Peachtree Plaza, Atlanta, one of downtown's most iconic landmarks. We appreciate the generous remarks and are glad you enjoyed our hotel. We hope to see you again soon.Be Well,Shamir Joseph,Director of Rooms Operations