객실에서 보이는 전망

소피텔 오클랜드 비아덕 하버 여행 후기

5 out of 5
소피텔 오클랜드 비아덕 하버
21 Viaduct Harbour Avenue, Auckland

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 1004개 이용 후기 중 718개" "
평점 8 - 좋아요. 1004개 이용 후기 중 208개" "
평점 6 - 괜찮아요. 1004개 이용 후기 중 47개" "
평점 4 - 별로예요. 1004개 이용 후기 중 19개" "
평점 2 - 너무 별로예요. 1004개 이용 후기 중 12개" "

9.6/10

청결 상태

9.4/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 4박 숙박함

10/10 - 훌륭해요

Heanggi

2022년 9월에 4박 숙박함

8/10 - 좋아요

Jungmee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 2박 숙박함
답변 제공: FOM 님, 2021년 8월 5일
Bonjour, Thank you for taking the time to rate your most recent experience. We really appreciate your support. Kind regards, Dakotah Bishop Front Office Manager

4/10 - 별로예요

실제 이용하신 고객

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
시트 청결상태가 의심됨
2020년 2월에 1박 숙박함
답변 제공: GRM 님, 2020년 2월 18일
Bonjour, We very much appreciate you taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am sorry to hear of the shortcomings during your stay with us. Please know that we take feedback very seriously here at the Sofitel and I will following up your comments with the appropriate heads of departments. Should you have any further feedback or if I can assist you in any way please feel free to contact the hotel directly. Thank you again for sharing your experience, and we hope to welcome you back to the hotel in the near future. With Warm Regards, Dakotah Bishop Guest Relations Manager

10/10 - 훌륭해요

Jinman

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
너무너무좋았어요 모든것이 완벽! 아침도 완벽해요
완벽한조식
2019년 12월에 2박 숙박함
답변 제공: Guest Relations Manager 님, 2020년 1월 10일
Bonjour, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

10/10 - 훌륭해요

dongnyuk

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 7월에 3박 숙박함
답변 제공: DB 님, 2019년 7월 19일
Bonjour dongnyuk, We very much appreciate you taking the time to rate your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive ratings. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
다 좋은데 뷰는 별로라 하버뷰안해도 될듯 로비도 고급지고 허니문으로 오면 수건으로 이쁘게해줌 조식도 무난
2019년 1월에 1박 숙박함
답변 제공: Linh 님, 2019년 1월 15일
Bonjour Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Pham Front Office Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 1월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 1월에 1박 숙박함

10/10 - 훌륭해요

Sangyong 님, Korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Gorgeous Hotel
Wonderful view and clean room. This hotel was gorgeous and located in a very convenient place. Short walk to city center and we had a very good time the Auckland fish market and harbor.

6/10 - 괜찮아요

Joe Dean

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Safe, quiet, view of Marina from outside. Unfortunately not from our room. We had a very bad views. We were told we upgraded to Atrium. Sounds fancy but when we got to our room and opened the curtains to check the view, what we could see were the roof down below and other units and the guests from inside. Hence, we had to always close the curtains so other guests from other units couldn't see us. The breakfast that is cooked to our preference is okay. The free-refill coffee had to be ordered all the time, and it takes a while before you get one. The buffet breakfast is mediocre except the hot food. I love the mushroom. I think it's Bella or Crimini. The breads esp. the sliced loaves are either old and rock hard. I'm not sure if it's supposed to be like that. Because I'm used to eating soft and fluffy breads. Same with nuts, they are just too hard for me. I'm not sure or maybe it's just me. All I know they took a lot of hard work to bite and chew to swallow. I only tried once and didn't repeat. What I like most of our room is the spacious room and the shower & strong water which is very important to us. Oh the cleaning time is not time pressured. Cleaners do not knock to signal cleaning time. They just wait until unit guests go out before they go inside to clean every room, which is very rare in all my hotel experience. Overall, our experience is fine. We still enjoyed our time while in Auckland.
2024년 3월에 6박 숙박함
답변 제공: Reto Borer 님, 2024년 3월 28일
Thank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.All you comment shave bee noted specially about the breakfast buffet and we will investigate and make amendments on the points you mention if necessary. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

6/10 - 괜찮아요

Janet 님, New York

출장 여행
A so-so property--good location but feels like a mid level change and not like a top flight major city hotel. Breakfast buffet completely ordinary. Again feels like a tour hotel.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

RICK

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect location near downtown Auckland. Very walkable to the harbor and shopping, highly recommend for all travelers
2024년 3월에 1박 숙박함
답변 제공: Reto Borer 님, 2024년 3월 28일
We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Reto Borer

10/10 - 훌륭해요

Jonathan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice hotel in a great location. Room was spacious & breakfast was excellent.
2024년 3월에 2박 숙박함
답변 제공: Reto Borer 님, 2024년 3월 28일
We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Reto Borer

6/10 - 괜찮아요

Robert

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just ok, nothing great. We found the staff were no better than average. Not worth the money.
2024년 2월에 1박 숙박함
답변 제공: Reto Borer 님, 2024년 3월 1일
Thank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 - 좋아요

john

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have stayed with you many times for business and pleasure and always find this hotel convenient and a quiet place to stay. We always enjoy the food and spa when we visit. Some standards of cleanliness in the general areas have dropped and if flowers are on show they need to be fresh. Otherwise, we had a very enjoyable stay, thank you.
2024년 2월에 1박 숙박함
답변 제공: Reto Borer 님, 2024년 2월 25일
We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your comment in regard to flower have been noted and we working to get this rectified.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 - 훌륭해요

THIERRY PIERRE

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent souvenir
2024년 2월에 2박 숙박함
답변 제공: Reto Borer 님, 2024년 2월 25일
We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 - 훌륭해요

Jamie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location right on the waters edge. Very nice and clean, great service and fantastic breakfast
2024년 2월에 4박 숙박함
답변 제공: Reto Borer 님, 2024년 2월 25일
We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 - 훌륭해요

Jack

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Reto Borer 님, 2024년 2월 25일
We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

2/10 - 너무 별로예요

Brian

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
First, I should like to say I almost NEVER leave reviews. HOWEVER...this hotel deserves a scathing assessment. I have stayed at many Sofitels throughout the world and have always found them to be well-managed and worth the extra expense. That does NOT apply to this hotel. Good luck finding reception. I literally asked the people in reception where it was! They did not bother to o much as greet us let alone help. Apparently no rewards for Expedia Gold First room: Perfectly clean but with completely broken AC and about 85 degrees inside. Asked for a new room and were told maintenance would fix it. Checked 2 hours later and they stated they hadn't heard from maintenance, nor checked on room but it was probably fixed. It was not. Finally asked for a new room. Directed to new room that smelled horrible--like stale cologne, febreeze and carpet cleaner, albeit with working HVAC. Asked for another room still. FInally after schlepping 4 bags and sundry other items we found a room with functional AC that smells like mildew (actually). Decided after 16 hour flight this would have to do. At no point was any remedy offered for any of this. Bottom line: Worst hotel experience I can recall at any higher end stay...and I've stayed in a lot of them. I could NOT have been more disappointed.
답변 제공: Reto Borer 님, 2024년 2월 6일
Thank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Reto Borer

6/10 - 괜찮아요

Patrick

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Herbert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Personalized reception
2024년 1월에 3박 숙박함
답변 제공: Reto Borer 님, 2024년 2월 25일
We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 - 훌륭해요

Victor 님, san juan

2024년 1월에 2박 숙박함
답변 제공: Reto Borer 님, 2024년 2월 25일
We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 - 좋아요

Robert

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Qun

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Sarah

2023년 12월에 1박 숙박함
답변 제공: Reto Borer 님, 2024년 3월 1일
We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Reto Borer

10/10 - 훌륭해요

Shelley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

8/10 - 좋아요

Glenn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely stay
The hotel was lovely, and well positioned. However disappointing that my suite didn’t have marina views as expected from the website pictures.
2023년 12월에 2박 숙박함
답변 제공: Reto Borer 님, 2023년 12월 14일
Thank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Reto Borer

8/10 - 좋아요

Gilson

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Auckland Dinner
The hotel has a great location The staff is really lovely They just need to improve on their delivery Service could be faster And rather questionable at times Overall great
2023년 12월에 2박 숙박함
답변 제공: Reto Borer 님, 2023년 12월 14일
We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Reto Borer

4/10 - 별로예요

Ruby

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
inadequate dining options
2023년 12월에 1박 숙박함
답변 제공: Reto Borer 님, 2023년 12월 14일
Dear Maureen McLaren,Thank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Reto Borer

10/10 - 훌륭해요

Tino

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 11박 숙박함
답변 제공: Reto Borer 님, 2023년 12월 2일
Dear Mr.TinoWe very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Reto Borer

4/10 - 별로예요

Craig

연인과의 여행
별로예요: 직원 및 서비스
Unhelpful and rude staff especially the housekeeping staff. Room wasn’t cleaned most days till 4pm and then it was an effort when we asked for clean towels. For a 5 star hotel it was more like 1.5 stars for customer service. On the plus side, it’s in a nice location with a short walk into the main centre of town.
2023년 11월에 3박 숙박함
답변 제공: Reto Borer 님, 2023년 11월 26일
Dear CraigThank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Reto Borer

10/10 - 훌륭해요

max 님, Hong Kong

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
very nice hotel
2023년 11월에 2박 숙박함
답변 제공: Reto Borer 님, 2023년 11월 23일
We sincerely value your feedback concerning your recent stay at the Sofitel Auckland Viaduct Harbour.We take great delight in receiving such positive comments from our guests. Your words of appreciation will be shared with our dedicated team, who work tirelessly to provide an exceptional experience for all our guests. Your feedback serves as a motivating force, inspiring our staff to consistently enhance the quality of our services.Your willingness to share your experience with us is truly appreciated. We are committed to ensuring that your future visits are as enjoyable as your previous one. Our aim is to continue exceeding your expectations and making your stay with us a memorable one.Please do not hesitate to reach out if you have any special requests or if there is anything more we can do to make your stay even more comfortable and enjoyable. Your comfort and satisfaction are our utmost priorities, and we look forward to the pleasure of hosting you again in the near future.Sincerely,Reto Borer

4/10 - 별로예요

Charlotta

좋아요: 청결 상태
별로예요: 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: Reto Borer 님, 2023년 11월 23일
Thank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Reto Borer

10/10 - 훌륭해요

Bruce

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is very nice and on an excellent and picturesque location. The people at the hotel are kind, warm and very helpful. The breakfast is top-notch. It’s too bad there is no one to greet you upon arrival. There is no doorman or even a clearly visible reception desk when you first enter the property. The club lounge looks great. It’s a bit pretentious for my taste, but others, especially those who are accustomed to European traditions will most likely love it.
2023년 11월에 7박 숙박함
답변 제공: Anya Rendall 님, 2023년 11월 15일
Bonjour Bruce,We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour, both positive and constructive. It is always a pleasure to receive positive feedback, especially regarding our team and I will share your comments with them. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Anya RendallFront Office Manager

8/10 - 좋아요

Petelo

2023년 11월에 4박 숙박함
답변 제공: Reto Borer 님, 2023년 12월 2일
Dear PeteloWe very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Reto Borer

8/10 - 좋아요

Maria

2023년 10월에 1박 숙박함
답변 제공: Reto Borer 님, 2023년 10월 19일
Dear MAria, We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reto Borer

10/10 - 훌륭해요

Nicole

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great new hotel, amazing location near the harbour, shopping and restaurants.
2023년 10월에 1박 숙박함
답변 제공: Reto Borer 님, 2023년 10월 8일
Dear NicoleWe very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Reto Borer

6/10 - 괜찮아요

christopher

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
Overall the Sofitel is a beautiful hotel, unfortunately the view was of a bus station, and we had to debate with a staff to get a seat in the dining room, other than the one where the buffet was even though there were clearly other tables available! And you must ask fur an extra hot coffee otherwise it comes out cold!
2023년 9월에 4박 숙박함
답변 제공: Reto Borer 님, 2023년 10월 8일
Dear ChristopherThank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Reto Borer

4/10 - 별로예요

Carmelita

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Too cold for comfort!
The room was so cold and no operable heat. They claimed they had to order a new coil for the heater and that it wouldn’t arrive until after I left. They had to bring me another think blanket and a portable heater that kept me up due to the noise it generated. They said they would have comped me 50% of the room but could not because I booked through here. So I was not compensated. Horrible experience for a luxury line for the price I paid.
2023년 9월에 3박 숙박함
답변 제공: Reto Borer 님, 2023년 9월 7일
We apologize for the inconvenience caused due to a mechanical malfunction on this night. We fully understand that the room move which was offered was at this time of the night a big ask on our behalf. We sure that on our next visit we be able to meet you expectation. Kindly contact our team and we be able to restore your faith in us. with kind regards

6/10 - 괜찮아요

Jacque

2023년 9월에 1박 숙박함
답변 제공: Reto Borer 님, 2023년 9월 10일
Thanks a lot for you replay and hope to see you soon again.with kind regards

10/10 - 훌륭해요

Stuart

2023년 1월에 3박 숙박함

10/10 - 훌륭해요

Gary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Meh, to put it nicely.
The hotel itself was nice and clean. They try to be chic and accommodating, but the staff wasn't very helpful and tried to give us the run around when we expressed our disappointment in the room we were given. Just a heads up that your city view is of a bus parking lot. You need to upgrade if you want a harbor or atrium view. They told us they tried to get ahold of us to change our room to an atrium view, but never left a note in our room or a message on our room phone. Then when they did see us said it was no longer available. For a higher end hotel I found this unacceptable. They gave us a late check out and a couple drinks at the bar to ease our frustrations. Disappointing stay given the customer service.
2022년 11월에 2박 숙박함

2/10 - 너무 별로예요

Matthias 님, San Jose

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Booked & fully pre-paid a "luxury room" but was given the most basic room type (2 levels down). And that particularly room was facing a busy construction site, reeked of mold and we both woke up the next morning with bed bug bites on our legs. Disgusting. Equally disappointing: how the property dealt with the situation. At check-in I was simply told that I had booked a "superior room". After double checking my booking, I complained resulting in the check-in person pretending to not understand me. After escalating to the hotel manager the first sentence out of his mouth was "Oh, I knew about the fact that we don't have your originally booked room available - there is an issue with that room". Pointing out that I wasn't told about the situation at check-in, the person that checked us in outright lied, insisting that she had informed us (she didn't) and that she even gave us club access for free drinks (the latter is true, but was given without any explanation - nor does it seem like an appropriate compensation). Second sentence from the hotel manager: "Since you booked and pre-paid via Expedia, there is nothing we can do - normally we would refund you". That lead to a lot of back and forth starting again with an offer for free drinks ending with us 10k receiving loyalty points. All that was before we even saw the room with all its issues (facing construction site, reeking of mold & bed bugs on top). The only good experience was that Expedia ended up reimbursing us fully.

10/10 - 훌륭해요

max 님, Hong Kong

2022년 11월에 2박 숙박함

2/10 - 너무 별로예요

Hang Chi

가족 여행
별로예요: 청결 상태, 직원 및 서비스
2022년 10월에 4박 숙박함

10/10 - 훌륭해요

Sienna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent service -
Absolutely amazing getaway for long weekend for local family. We booked with10 years old child and they provided rollaway bed which I forgot to request! - very comfortable too. Pool and gym was clean and all showers in the pool also connected to Spa shower so all top quality experience. their pebble water pond create a relax and remote feeling from the busy Auckland city. Continental Breakfast buffet was simple but all fresh and tasty- overnight oats were so good. We ordered cafe style breakfast menu as well. All very tasty. It is free breakfast for kids.
2022년 10월에 1박 숙박함

10/10 - 훌륭해요

Joanne

2022년 10월에 2박 숙박함

4/10 - 별로예요

Donna

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
On arrival we asked for a bucket of ice which didn’t arrive after asking for it twice two hours later still no ice… went to the hotel restaurant to only get extremely bad service to the point we didn’t get any and then the food we got was extremely underwhelming such as scales on the fish watery dressing for Caesar salad over cooked steak I would understand if they where busy but at 6pm they where not. The room was ok the view for the room we had was of nothing but building probably won’t return
2022년 10월에 1박 숙박함