객실 내 금고, 책상, 다리미/다리미판, 무료 간이 침대

햄프턴 인 & 스위트 오거스타 웨스트 여행 후기

2.5 out of 5
햄프턴 인 & 스위트 오거스타 웨스트
4081 Jimmie Dyess Pkwy, Augusta, GA

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 327개 이용 후기 중 142개" "
평점 8 - 좋아요. 327개 이용 후기 중 91개" "
평점 6 - 괜찮아요. 327개 이용 후기 중 47개" "
평점 4 - 별로예요. 327개 이용 후기 중 22개" "
평점 2 - 너무 별로예요. 327개 이용 후기 중 25개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Wyshina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Rj 님, 2024년 3월 26일
Thank you so much for your wonderful feedback and for rating our hotel a 5/5! We are thrilled to hear that the hotel was up to your standards during your stay with us. We greatly appreciate you providing a review and look forward to welcoming you back in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. Sincerely, Rene JenkinsAsst. General Manager & Director of Sales

10/10 - 훌륭해요

Donald

좋아요: 청결 상태
2024년 2월에 3박 숙박함
답변 제공: Rj 님, 2024년 3월 26일
Hi Donald,Thank you so much for your wonderful feedback and for rating our hotel a 5/5! We are thrilled to hear that the hotel was up to your standards during your stay with us. We greatly appreciate you providing a review and look forward to welcoming you back in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. Sincerely, Rene JenkinsAsst. General Manager & Director of Sales

10/10 - 훌륭해요

Yasss

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Rj 님, 2024년 2월 6일
Hi Yasss,Thank you so much for your wonderful rating of our hotel with a perfect 5/5! We greatly appreciate your kind words and look forward to welcoming you back in the future. Sincerely,Rene

10/10 - 훌륭해요

Michele

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super friendly staff. Clean, nice big bed. Don't know about breakfast yet but they claim that it is good. :)
2023년 12월에 1박 숙박함
답변 제공: Rj 님, 2024년 2월 6일
Hi Michele,Thank you so much for your wonderful feedback and for rating our hotel with a perfect 5/5! Oh, yes, we believe that you will enjoy our breakfast.We look forward to welcoming you back in the future!Sincerely,Rene

10/10 - 훌륭해요

Patrick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome property and great service. Breakfast was really good. Our room was amazing!!
2023년 12월에 1박 숙박함
답변 제공: Rj 님, 2024년 2월 6일
Hi Patrick,Thank you so much for your wonderful feedback and for rating our hotel with a perfect 10/10! We are thrilled to hear that the "the property was awesome, and you received great service" during your stay with us. We greatly appreciate your kind words and look forward to welcoming you back in the future. Sincerely,Rene

10/10 - 훌륭해요

Daniel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was great, We had a great stay!!
2023년 11월에 3박 숙박함
답변 제공: Rj 님, 2023년 11월 30일
Hi Daniel,Thank you so much for your wonderful feedback! We are thrilled to hear that the hotel "Staff was great, and you had a great stay!!".We greatly appreciate your kind words and look forward to welcoming you back in the future. Sincerely,Rene

10/10 - 훌륭해요

Betty

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quite the breakfast with omelette with cheese, pastries, waffles with fruity jams, whipped cream. Plenty of options. Even Chobani yogurt. Bottled water, too. Very clean area.
2023년 11월에 2박 숙박함
답변 제공: Rj 님, 2023년 11월 30일
Hi Betty,We are so delighted to hear that you enjoyed the breakfast! It warms our heart to see that you enjoyed "the breakfast with omelet with cheese, pastries, waffles with fruity jams, whipped cream."We greatly appreciate your kind words and look forward to welcoming you back in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Sincerely,Rene

10/10 - 훌륭해요

Sherry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome
Front desk was friendly and helpful. Room was clean. Beds were comfortable. The breakfast was awesome.
2023년 11월에 1박 숙박함
답변 제공: Rj 님, 2023년 11월 15일
Hi Sherry,Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that our friendly and helpful front desk staff, clean rooms, and awesome breakfast contributed to your enjoyable stay. It was a pleasure hosting you, and we look forward to welcoming you back in the future. Best regards,Rene

6/10 - 괜찮아요

Christine

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Very friendly amd professional staff. Excellent breakfast bar and attendant. Main complaints are the condition of the room. It was clean but curtains, sofa and sofa pillows were dirty. Water pressue in faucets were too low.
2023년 11월에 2박 숙박함
답변 제공: Rj 님, 2023년 11월 15일
Hi Chrisine,Thank you for sharing your experience with us. We’re thrilled to hear about the friendly and professional service at our front desk, as well as your positive feedback on our excellent breakfast and attendant. We sincerely apologize for the inconvenience regarding the cleanliness of the curtains, sofa, and sofa pillows, as well as the low water pressure. Your feedback is invaluable, and we are addressing these issues to enhance our guests’ overall stay. We appreciate your understanding and hope to welcome you back for an improved experience. Best regards, Rene

10/10 - 훌륭해요

Shannon Marie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were just the nicest people!
2023년 10월에 5박 숙박함
답변 제공: Rj 님, 2023년 11월 6일
Hi Shannon Marie,Thank you so much for your wonderful feedback and for rating our hotel with a perfect 5/5! We are thrilled to hear that you felt that the staff was friendly during your stay with us.We greatly appreciate your kind words and look forward to welcoming you back in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Sincerely,Rene

10/10 - 훌륭해요

DaShon

2023년 10월에 1박 숙박함
답변 제공: Rj 님, 2023년 11월 6일
Hi DaShon,Thank you so much for your wonderful rating our hotel with a perfect 5/5! We greatly appreciate your kind words and look forward to welcoming you back in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Sincerely,Rene

6/10 - 괜찮아요

William

2023년 9월에 1박 숙박함
답변 제공: Rj 님, 2023년 9월 13일
Hi William,Thank you for taking the time to provide feedback about your recent stay with us. If you have any comments or concerns, please do not hesitate to contact us directly. Your satisfaction is our priority. Warm regards,Rene

10/10 - 훌륭해요

cary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: Rj 님, 2023년 9월 13일
Hi cary,Thank you so much for your wonderful 10 out of 10 rating! Your rating is greatly appreciated, and it motivates our team to continue providing top-notch service. We hope to welcome you back soon for another outstanding stay. Warm regards,Rene

2/10 - 너무 별로예요

Tracy

가족 여행
별로예요: 편의 시설/서비스
Room not clean, bed very lumpy and not comfortable. I’ve stayed at two Hampton Inns this weekend, and both were very disappointing.
2023년 8월에 1박 숙박함
답변 제공: Rene 님, 2023년 9월 13일
Hi Tracy,Thank you for taking the time to provide feedback about your recent stay with us. We sincerely apologize that the bed was not to your liking. Your feedback is valuable to us, and we are committed to addressing these concerns. Please be assured that we have already discussed your concerns with our housekeeping team to ensure our rooms meet the highest standards of cleanliness and functionality. We appreciate your patience and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. If you have any further comments or concerns, please do not hesitate to contact us directly. Your satisfaction is our priority. Warm regards,Rene

10/10 - 훌륭해요

Terry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean
2023년 7월에 1박 숙박함
답변 제공: Rj 님, 2023년 9월 13일
Hi Terry,Thank you so much for your wonderful 5 out of 5 rating! Your rating is greatly appreciated, and it motivates our team to continue providing top-notch service. We hope to welcome you back soon for another outstanding stay. Warm regards,Rene

8/10 - 좋아요

WILLIAM

2023년 7월에 2박 숙박함
답변 제공: Rene 님, 2023년 7월 19일
Thank you for leaving us a review William!

8/10 - 좋아요

Lindsay

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Rene 님, 2023년 7월 19일
Thank you for taking the time to leave us a review Lindsay!

10/10 - 훌륭해요

Gene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
good stay
The stay was good.
2023년 7월에 1박 숙박함
답변 제공: Rene 님, 2023년 7월 19일
We are so delighted to hear that you had a "Good stay" Gene!

10/10 - 훌륭해요

Kenneth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I had a very late check-in, subsequently the lady working the front desk was extremely nice & very hospitable. Having someone like her as the face of the company made a world of a difference!!!!
2023년 6월에 1박 숙박함
답변 제공: Rene 님, 2023년 7월 19일
Hi Kenneth,I am so happy to hear that the front desk agent "was extremely nice & very hospitable".We hope to see you again!

10/10 - 훌륭해요

Angela

2023년 6월에 1박 숙박함
답변 제공: Rene 님, 2023년 6월 13일
Thank you so much for the 10/10 survey! We are so happy that you enjoyed your stay with us! We hope to see you again should you be in the area!

10/10 - 훌륭해요

Domnica

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great customer service
2023년 4월에 1박 숙박함
답변 제공: Rene 님, 2023년 5월 5일
Hi Domnica,Thank you for taking the time to leave us a review. We are delighted to hear that you felt that the "customer service was great."We hope to see you again!

6/10 - 괜찮아요

Evelyn

2023년 4월에 3박 숙박함
답변 제공: Rene 님, 2023년 5월 5일
Hi Evelyn,Thank you for taking the time out to leave a review of your recent stay.

10/10 - 훌륭해요

Vicki

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room ready upon check in and water bottles were provided to us. It was great having breakfast provided to us plus a convenient table of coffee/tea available throughout the day. There was some parking lot traffic as the hotel is close by to a busy intersection. But convenient to accessing the freeway.
2023년 3월에 3박 숙박함
답변 제공: Rene 님, 2023년 5월 5일
Hi Vicki,Thank you for providing us with a 5 out of 5 review! We are happy to see that the quick service and hotel amenities made your stay a great one.We hope to see you again soon!

6/10 - 괜찮아요

Stephen

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Room Condition
A few things were wrong with the room when we checked in. The hair dryer was missing, a light bulb in one of the fixtures was missing and the phone wasn’t plugged in and couldn’t find a way to plug it in.
2023년 3월에 2박 숙박함
답변 제공: Rene 님, 2023년 5월 5일
Hi Stephen,Thank you for taking the time to provide valuable feedback about your stay with us. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves.We hope to see you again!

10/10 - 훌륭해요

Melanie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome stay!
I was very pleased with this hotel, especially for the price. The room was spacious and the bed was SO comfortable. This was my first time staying at this hotel (I usually stay somewhere else when I visit Augusta) but this will be my regular place going forward when I travel to the area.
2023년 3월에 2박 숙박함
답변 제공: Rene 님, 2023년 4월 3일
Hi Melanie, thank you for taking the time to leave a review of your previous stay, here at the Hampton Inn & Suites Augusta. It is truly a delight to hear such positive words! We hope to see you during your next trip to the area!

6/10 - 괜찮아요

Carrie

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Customer service was great, had to check in an hour late, killed 2 roaches, neighbor lied about noise after i had been gone all day
2023년 3월에 3박 숙박함
답변 제공: Rene 님, 2023년 4월 3일
Hi Carrie,Thank you for taking the time to provide valuable feedback about your stay. We apologize that your experience was less than ideal, and we hope you will give us another try.

10/10 - 훌륭해요

Maddie

2023년 3월에 1박 숙박함
답변 제공: Rene 님, 2023년 5월 5일
Hi Maddie,Thank you for leaving a 5 out of 5 review!

6/10 - 괜찮아요

Rebecca

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
The staff was very nice and pleasant. The room we stayed in did not have the same feel. There was a blood drip on the floor in front of the toilet, and another drip of something in front of the room door on the tile, that showed the floor hadn’t been mopped. There was a spill of something on the chair beside the bed that looked very gross. I just felt like the room hadn’t been cleaned and felt gross staying there.
2023년 2월에 1박 숙박함
답변 제공: Rene 님, 2023년 2월 20일
Hi Rebecca,Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team. We invite you to contact the General Manager at 706.396.2502 to discuss your experience in more detail.

2/10 - 너무 별로예요

Jonathon

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location was good for our needs. Amenities were unavailable at time of our stay and were not notified prior to booking. Pool was unavailable. Spa was filled in with cement. Breakfast was not available. Libby seating was not available for use.
2023년 1월에 2박 숙박함
답변 제공: Rene 님, 2023년 2월 20일
Hi Jonathon,Thank you for taking the time to provide valuable feedback about your recent stay. We apologize that your experience was less than ideal, and we hope you will give us another chance to prove ourselves.

6/10 - 괜찮아요

jade

가족 여행
좋아요: 청결 상태
No breakfast, hot tub, or water. Loud a/c.
Disappointing overall. Room was clean enough, but the a/c unit was loud and whiny. The curtains did not fully block out the bright lights outside my room, so the combination of light and noise made for a restless night. One of the biggest disappointments was the fact that when I asked about the hot tub that is pictured prominently in the listing, I was told they had gotten rid of it *years* ago. When we visited the pool area, I could see the outline of where it once was, but had been filled and covered with concrete. The fitness area was miniscule, which is not a huge deal, but was unkempt and the water dispenser was empty. And come to find out in the morning, they were not serving breakfast at this property due to "renovation." Overall a fairly disappointing stay.
2023년 1월에 1박 숙박함
답변 제공: Rene 님, 2023년 2월 21일
Hi Jade,Thank you for your feedback. We’re very sorry to hear about your recent experience. This does not reflect the standard of service that our customers deserve. We hope that you will give us another try in the future!

6/10 - 괜찮아요

James

Disorganized Chaos
Disorganized and unprepared covers it nicely.
2022년 12월에 3박 숙박함
답변 제공: Rene 님, 2023년 2월 20일
Hi James,We’re so sorry to hear that your experience did not meet our standards. We value our guest feedback and work hard to ensure that similar issues do not occur in the future. We hope you’ll give us another try!

10/10 - 훌륭해요

Tony

2022년 12월에 2박 숙박함
답변 제공: Rene 님, 2023년 2월 20일
Hi Tony,Thank you for leaving a positive review!

10/10 - 훌륭해요

Danielle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 1박 숙박함

8/10 - 좋아요

Shannon

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
We got there and got checked in smoothly. However we got into our rooms to find that hadn't even been cleaned or beds changed. When I told the from desk clerk she was very apologetic and even upgraded our rooms for free.
2022년 10월에 1박 숙박함

10/10 - 훌륭해요

Jeffrey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was excellent
2022년 10월에 1박 숙박함

2/10 - 너무 별로예요

Sharon

2022년 10월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Decent enough for me
This hotel is always decent..... check in is easy and quiet on a really busy highway
2022년 9월에 1박 숙박함

10/10 - 훌륭해요

Michelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Our stay here was amazing. Very friendly staff and clean rooms.
2022년 9월에 2박 숙박함

4/10 - 별로예요

Melody

2022년 8월에 2박 숙박함

8/10 - 좋아요

Glen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The people and the area were nice. But, there was very little area to load and unload in front of door. Glad I got there when it was quiet. Breakfast was good, sitting area was open and airy. Nice overall. I would come back.
2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Lillian

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 1박 숙박함

2/10 - 너무 별로예요

MARTHA

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We didnt get to stay there! We were deflected to an econo lodge. It was dirty, we feared for ou safety!
2022년 7월에 3박 숙박함

4/10 - 별로예요

Nina Marie

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst over night stay
One of the worst hotel stays we’ve had. Greeted as if we were an inconvenience to them find out the shower chair I requested for my husband was not available. Got into our room and it was dirty. Sofa chair has coupons stuffed by the cushion, floors were dirty busy our bed, no remote for tv, and the pool was cloudy. We called for a remote and they never supplied anything to compensate us. At breakfast we arrived 30 minutes before 10. 10 is when breakfast ends. I asked if they were going to make more eggs or add more waffle batter and she said, “ that’s all you’ll get”. Both were empty and there was still 30 minutes left. My husband and I were very disappointed. I’m so glad we didn’t stay more than one night.
2022년 7월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태
Check in was good. Only 2 bath towels in the room. Called the next day at 8am, called again at 10am. Was informed I was on the list and she couldn’t give a me time frame. Towels had to be washed and dried she said. When returning to the hotel in the evening, still no clean towels brought to us. Overall reasonable hotel, like everyone else short staffed. Surprised that uniform policy was not inforced. Saw associates walking in crocks. Laundry buggy with trash bags was left outside the whole night. Safety issue there. Room was clean, pillows need to be replaced. No sink stopper in sink, mold and mildew visible in shower.
2022년 6월에 3박 숙박함

10/10 - 훌륭해요

mike

좋아요: 직원 및 서비스
2022년 6월에 1박 숙박함

10/10 - 훌륭해요

Carroll

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was clean. I like the free breakfast
2022년 6월에 2박 숙박함

10/10 - 훌륭해요

Tarsha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Our hotel was clean and the staff was friendly. I would definitely stay at this hotel again.
2022년 6월에 1박 숙박함

10/10 - 훌륭해요

Wyndi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pleasantly surprised
Were driving to Myrtle Beach to visit some friends. After driving all day decided it was time to stop & this Hampton inn was the perfect stop. We had my dog with us & they didn't have a outrageous pet fee like surrounding places. Ordered food from around the corner & breakfast the next morning was surprisingly good. Would definitely stay here again.
2022년 5월에 1박 숙박함

6/10 - 괜찮아요

Rosemary

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Our room was not ready when we arrived after 4 pm We were given another room that the AC made loud noises and shook. We reported it the following morning and the next night it was better but the room did not get real cool
2022년 5월에 2박 숙박함

8/10 - 좋아요

Joi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pool in the basement was different
2022년 5월에 1박 숙박함