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캔들우드 스위트 오로라-네이퍼빌, IHG 호텔 여행 후기

2.5 out of 5
캔들우드 스위트 오로라-네이퍼빌, IHG 호텔
2625 W Sullivan Road, Aurora, IL

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 615개 이용 후기 중 262개" "
평점 8 - 좋아요. 615개 이용 후기 중 149개" "
평점 6 - 괜찮아요. 615개 이용 후기 중 77개" "
평점 4 - 별로예요. 615개 이용 후기 중 54개" "
평점 2 - 너무 별로예요. 615개 이용 후기 중 73개" "

8.2/10

청결 상태

8.0/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

2/10 - 너무 별로예요

Nicholas

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: Robert - GM and the Candlewood Team 님, 2024년 5월 23일
Hello Nicholas,So sorry that we did not meet your expectations. I hope you let our team know the issue during your stay to give us an opportunity to fix it.... I truly hope you give us another chance in the near future. With warmest regards!

6/10 - 괜찮아요

Jonathan

연인과의 여행
좋아요: 청결 상태
The Kitchen Sink Was Draining Slow
2024년 4월에 2박 숙박함
답변 제공: Robert - GM and the Candlewood Team 님, 2024년 5월 23일
Dear Jonathan,So sorry to hear about the kitchen sink. I truly hope that we were able to take care of this during your stay. Thank you for staying with us and we hope to see you again real soon. With warmest regards!

10/10 - 훌륭해요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I just ask the quietness, the easy parking condition and it's safe from what I noticed
2024년 5월에 2박 숙박함
답변 제공: Robert - GM and the Candlewood Team 님, 2024년 5월 23일
Hello Matthew,So happy that you were pleased with your stay and that we exceeded your expectations...Hope to see you again real soon. With sincere regards!

6/10 - 괜찮아요

Nancy

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
There was person sleeping in the fitness room, on the floor. Prior to arrival, I tried for most of the afternoon into the early evening to contact the front desk or anyone extension but my call was never answered. I did call the national number and was helped immediately. The front desk clerk was very nice when we checked in. The room was nice and very clean.
2024년 4월에 1박 숙박함
답변 제공: Robert - GM 님, 2024년 5월 12일
Dear Nancy,We are so sorry to hear about your arrival, this is not a typical situation, as well as activity that we tolerate from any Guest. Sorry you had to witness this type of behavior. Thank you for your review and feedback to let us know what you experienced. We do our best to meet and exceed our Guest's expectations and we truly hope you give us another opportunity in the very near future. With warmest regards, The Candlewood Team

10/10 - 훌륭해요

Syreeta

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great friendly and accommodating staff. Enjoy each stay there and feel very welcomed!
2024년 4월에 4박 숙박함
답변 제공: Robert - GM 님, 2024년 5월 12일
Dear Syreeta,Thank you for the incredible review and your continued patronage. We are very happy that we meet and exceed your expectations. We truly hope to see you again in the very near future. With warmest regards, The Candlewood Team

10/10 - 훌륭해요

MAJID

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 4월에 1박 숙박함
답변 제공: Robert - GM 님, 2024년 5월 12일
Dear Majid,Sorry this message is arriving late. Thank you for your incredible review. We do our best to meet and exceed our Guest's expectations. We hope to see you again in the very near future. With warmest regards, The Candlewood Team

2/10 - 너무 별로예요

Bill

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Cockroach was seeing in my room. Hallways all smelled like marijuana as well
2024년 3월에 1박 숙박함
답변 제공: Front desk 님, 2024년 4월 13일
Thank you for your feedback. We will be addressing your concerns.

10/10 - 훌륭해요

Syreeta

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great friendly accomodating staff.
2024년 3월에 5박 숙박함
답변 제공: GM 님, 2024년 3월 22일
Dear Syreeta; Thank you for your awesome review. We are so happy that you enjoyed your stay with us!! We look forward to your return in the near future!! With warmest regards, The Candlewood Family

10/10 - 훌륭해요

Syreeta

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great attentive staff
2024년 3월에 9박 숙박함
답변 제공: GM 님, 2024년 3월 22일
Dear Syreeta; Thank you for your awesome review. We are so happy that you enjoyed your stay with us!! We look forward to your return in the near future!! With warmest regards, The Candlewood Family

10/10 - 훌륭해요

Syreeta

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great friendly staff and appreciate the kitchen and laundry amenities
2024년 2월에 3박 숙박함
답변 제공: GM 님, 2024년 3월 22일
Dear Syreeta; Thank you for your awesome review. We are so happy that you enjoyed your stay with us!! We look forward to your return in the near future!! With warmest regards, The Candlewood Family

10/10 - 훌륭해요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I have stayed all over the planet ..this is the most hospitable group of people I have encountered. Very clean and organized. Modern , quiet and very comfortable rooms.
2024년 2월에 8박 숙박함
답변 제공: GM 님, 2024년 2월 24일
Dear Michael,Thank you for your incredible review. We appreciate you taking the time to leave us a great review!!! Please come back and visit us again in the near future. With warmest regards, The Candlewood Family

6/10 - 괜찮아요

Jordan

좋아요: 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Robert 님, 2024년 2월 6일
Dear Jordan,Thank you for your patronage with the Candlewood Suites Hotel. We also appreciate you taking the time to give us your review. I truly hope on your next visit we can increase your expectations. With warmest regards, The Candlewood Family

2/10 - 너무 별로예요

Eh Doh

2024년 1월에 1박 숙박함
답변 제공: Front desk 님, 2024년 3월 22일
Dear Eh doh; Thank you for your awesome review. We are so happy that you enjoyed your stay with us!! We look forward to your return in the near future!! With warmest regards, The Candlewood Family

10/10 - 훌륭해요

Juana

2024년 1월에 1박 숙박함
답변 제공: Robert 님, 2024년 2월 6일
Dear Juana,Thank you for your awesome review. We are so happy that you enjoyed your stay with us!! We look forward to your return in the near future!! With warmest regards, The Candlewood Family

10/10 - 훌륭해요

Courtney

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Robert 님, 2024년 2월 6일
Dear Courtney,Thank you for your incredible review. We appreciate you taking the time to leave us a great review!!! Please come back and visit us again in the near future. With warmest regards, The Candlewood Family

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Front desk 님, 2024년 4월 13일
Thank you for your feedback. We will be addressing your concerns.

2/10 - 너무 별로예요

Meezan 님, Little Rock

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Front desk 님, 2024년 4월 13일
Thank you for your feedback. We will be addressing your concerns.

10/10 - 훌륭해요

Dale

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very Good!
Very good.
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 객실의 편안함
Hotel is clean and comfortable- basic not fancy- housekeeping did knock on my door at 8:50am on Sunday which I thought was a bit to early
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Ron

Excellent management
The manager in Aurora IL, was so accommodating, Having health issues, he went beyond to help me. We appreciate him so much. A kind man who is an asset to your company.
2023년 11월에 6박 숙박함

10/10 - 훌륭해요

Kim

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were very impressed with the quality and cleanliness of this for only$100. A full size fridge and a dishwasher!
2023년 11월에 1박 숙박함

4/10 - 별로예요

Byron

출장 여행
별로예요: 직원 및 서비스
Appliances don't seem to work
I booked my stay for 11 days for a work project I was involved with in the area. The first room I was put in had a refrigerator that did not work...the freezer did but it just created condensation which dripped on my left over pizza and ruined it. I was told I would be reimbursed but never was. I was then moved to another room and this one had a microwave that did not work. I had to take anything I wanted to heat up to the 1st floor...of course I was on the 3rd. Was told I would be issued a credit for one night to make up for the inconvience...never was. The manager and staff were friendly enough but it doesn't fix the maintenance issues.
2023년 10월에 11박 숙박함
답변 제공: Front desk 님, 2024년 4월 13일
Thank you for your feedback. We will be addressing your concerns.

10/10 - 훌륭해요

pye

2023년 10월에 2박 숙박함

8/10 - 좋아요

Colleen

좋아요: 청결 상태, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Front desk 님, 2024년 4월 13일
Thank you for your feedback. We will be addressing your concerns.

6/10 - 괜찮아요

America 님, Chicago

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
The rooms only had one quien size bed. It was not big enough for myself and my two children.
2023년 10월에 1박 숙박함
답변 제공: Front desk 님, 2024년 4월 13일
Thank you for your feedback. We will be addressing your concerns.

2/10 - 너무 별로예요

Hal

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We reserved a two bed suite and we were given a one bed suite. finally got a roll away bed but not blanket. The manager said that he would credit our room for the four night and that has not happened as of yet. The floors in the room were extremely dirty and very few if any silverware.
2023년 10월에 4박 숙박함
답변 제공: Front desk 님, 2024년 4월 13일
Thank you for your feedback. We will be addressing your concerns.

2/10 - 너무 별로예요

Grace

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Liked nothing. DEFINITELY not what the pictures displayed. Dingy and dirty, smelled. Poor maintenance issues with lighting and dishwasher.
2023년 10월에 4박 숙박함
답변 제공: Front desk 님, 2024년 4월 13일
Thank you for your feedback. We will be addressing your concerns.

4/10 - 별로예요

Kristina

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Refrigerator was filthy. Bathroom shelving was dusty. Conditioner was gone and there were no washcloths in the room.
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 9일
Thank you for your feedback. We will be addressing your concerns.

4/10 - 별로예요

SARAH

2023년 9월에 1박 숙박함
답변 제공: Front desk 님, 2024년 4월 13일
Thank you for your feedback. We will be addressing your concerns.

8/10 - 좋아요

Alfredo

2023년 9월에 1박 숙박함
답변 제공: Frank 님, 2023년 10월 3일
Dear Alfredo,Thank you for staying with us at the Candlewood Suites Aurora. You feedback is very much appreciated, and we hope to see you again in the very near future. With warmest regards, The Candlewood Family

10/10 - 훌륭해요

Afzal

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
IT’s pleasant experience to stay here , staff is very friendly and specially GM mr Robert Mandujano is excellent guy , he treated the guest extremely nicely, always available for help. He is 5star .
2023년 9월에 3박 숙박함
답변 제공: Frank 님, 2023년 10월 3일
Dear Afzal,Thank you for staying with us and for taking the time to let us know about your awesome experience. We agree, the GM, Robert, is an awesome manager. We hope to see you again in the very near future... With warmest regards, The Candlewood Family

10/10 - 훌륭해요

Mark

좋아요: 청결 상태
2023년 9월에 2박 숙박함
답변 제공: Robert 님, 2023년 10월 3일
Dear Mark,Thank you for your awesome review... It is much appreciated, and we hope to see you again soon!!!!

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
Questionable
Didn’t even check in. There were windows open and some with box fans. Looks like a homeless shelter. Not sure why they are listed to rent rooms out?
2023년 9월에 1박 숙박함
답변 제공: Frank 님, 2023년 10월 3일
Dear Valued Guest,I am so sorry that our property wasn't up to your standards. Candlewood Suites is an extended stay property so there are some Guests that are staying long term. We have traveling nurses and some families looking for housing. Families usually pick our property due to the full kitchen facilities. I believe some people did have their windows open enjoying the cool weather. Again, so sorry it didn't work out. With warmest regards, The Candlewood Family

2/10 - 너무 별로예요

Daniel

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
COCKROACHES
2023년 8월에 7박 숙박함
답변 제공: GM 님, 2023년 9월 5일
Thank you for your feedback. We will be addressing your concerns.

2/10 - 너무 별로예요

Benjamin

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dirty Hotel
Check-in was okay, went to the room and it hadnt been cleaned. Bed was messy, towels on the floor in the bathroom, used soap in the bathroom, food in the fridge, previous room keys laying out. Clearly was missed by housekeeping. Carpet was dirty and black, clearly hadnt been cleaned in years. Went to the front desk to switch rooms but they were fully booked and housekeeping already left for the day. I was provided with the managers business card and told to contact him. Thats it. Spent the next hour trying to locate an available room - only to have drive to Elgin (42 min away) to find one. Never again. NEVER.
2023년 8월에 1박 숙박함
답변 제공: GM 님, 2023년 9월 5일
Thank you for your feedback. We will be addressing your concerns.

6/10 - 괜찮아요

Mercurio

연인과의 여행
no breakfast
2023년 8월에 1박 숙박함
답변 제공: GM 님, 2023년 9월 5일
Thank you for your feedback. We will be addressing your concerns.

4/10 - 별로예요

Jessica

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
So rude for no reason
Gentleman at the front desk said we could check in early. Said it’s all full. I had him call his manager, funny. We got a room. Why be a jerk for no reason? It’s just lazy.
2023년 8월에 1박 숙박함
답변 제공: GM 님, 2023년 8월 15일
Thank you for your feedback. We will be addressing your concerns.

2/10 - 너무 별로예요

Jennifer

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The first room I was given smelled of smoke; so much so that we couldn't stay in the room. The next room was very dirty, toilet wouldn't flush, light in bathroom was broken and it had several half smoked joints. I stay in hotel rooms a lot for business and personal and this is the very first time I was ever so uncomfortable that I left. When I tried to explain the issues to the staff, they refused to even listen.
답변 제공: GM 님, 2023년 8월 15일
Thank you for your feedback. We will be addressing your concerns.

2/10 - 너무 별로예요

CHERELLE

2023년 7월에 1박 숙박함

6/10 - 괜찮아요

Jorge Christian Tello

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The personal in the front desk was a little bit rude at my check out.
2023년 7월에 3박 숙박함
답변 제공: GM 님, 2023년 8월 15일
Thank you for your feedback. We will be addressing your concerns.

2/10 - 너무 별로예요

Jeannette

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Never Again
This was the dirtiest nastiest hotel stay ever! Room 312...horrible. there were plastic plates stuck on the wall. I assumed they were covering old old phone jacks or something. Turns out they were covering holes in the drywall. I found out because they fell off the wall at about 2am. I woke up thinking someone was in my room. There are several more photos i can add of the filth...unfortunately i must have hit my photo limit.
Filthy nightstand
Wrapper on floor in front of nightstand.
Dirty fridge
Sink cabinet in kitchen
2023년 7월에 1박 숙박함
답변 제공: GM 님, 2023년 7월 22일
Hello Jeannete; So sorry to hear about the issues you had with your room. We will work hard to correct these items that you pointed out. Thank you for your feedback!

8/10 - 좋아요

susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Nice location- polite staff- comfy bedding Would ask for attention to be given to cleanliness of towels Washed but stained so a bit off putting AC condenser was leaking and socks got wet near area Please fix broken bathroom fan
2023년 7월에 2박 숙박함
답변 제공: GM 님, 2023년 7월 22일
Hello Susan; So sorry to hear about the issues you had with your room. We will work hard to correct these items that you pointed out. Thank you for your feedback!

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스
There were bed bugs..it is not a hotel. People live there and not just the trades and traveling workers,,
2023년 7월에 1박 숙박함
답변 제공: GM 님, 2023년 7월 22일
Hello Leenan; So sorry to hear about the issues you had with your room. We will work hard to correct these items that you pointed out. Thank you for your feedback!

6/10 - 괜찮아요

Robert W

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Desk staff was friendly . First noted faucet in bathroom was disconnected. Some electrical problems: no remote, tv dead, bedside lamp not working. Otherwise, bed was comfortable and window could be opened:
2023년 7월에 3박 숙박함
답변 제공: GM 님, 2023년 7월 22일
Hello Robert; So sorry to hear about the issues you had with your room. We will work hard to correct these items that you pointed out. Thank you for your feedback!

4/10 - 별로예요

Rebecca

2023년 7월에 2박 숙박함
답변 제공: GM 님, 2023년 8월 15일
Thank you for your feedback. We will be addressing your concerns.

2/10 - 너무 별로예요

Carlos

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible la peor estadía de mi vida me cambiaron de 4 cuartos diferentes porque no servían algunas cosas y el primero está bien sucio sin Covijas no sobre camas no está listo para hospedarse y el segundo no servía el lavamanos el tercero no servía el aire acondicionado el hasta que me dieron el cuarto número cuatro ese si está bien
2023년 7월에 1박 숙박함
답변 제공: GM 님, 2023년 7월 22일
Hello Carlos, So sorry to hear about the issues you had with your room. We will work hard to correct these items that you pointed out. Thank you for your feedback!

6/10 - 괜찮아요

Sree

2023년 7월에 1박 숙박함
답변 제공: GM 님, 2023년 8월 15일
Thank you for your feedback. We will be addressing your concerns.

10/10 - 훌륭해요

Jane

2023년 6월에 1박 숙박함
답변 제공: GM 님, 2023년 7월 22일
Hello Jane,Thank you for taking the time to review us. We at Candlewood Suites want all of our valued Guest to feel cozy and comfortable. Thank you for staying with us and we hope to see you again very soon!!!! With warmest regards, the Candlewood Team