외관

힐튼 오스틴 여행 후기

4 out of 5
힐튼 오스틴
500 E 4th St, Austin, TX

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1003개 이용 후기 중 571개" "
평점 8 - 좋아요. 1003개 이용 후기 중 195개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 107개" "
평점 4 - 별로예요. 1003개 이용 후기 중 77개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 53개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

6/10 - 괜찮아요

Richard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When we stayed there was a fraternity of 2000 staying there. The nights were extremely noisy. Additionally, although there are six elevators, we were on the 25th floor and had to wait up to 10 minutes for one several times.
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 17일
Hello Richard,Thank you for sharing your experience. We understand that the noise and the wait times for the elevators during your stay were frustrating, particularly with a large group at the hotel. Our team continually works to coordinate better during busy times and improve our service efficiency. We appreciate your patience and feedback and hope to welcome you back to provide a more peaceful and convenient stay.Regards,Hilton Austin Management Team

10/10 - 훌륭해요

Brenda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 17일
Hello Brenda, We appreciate the perfect rating! Thank you for being our guest. Join us again for another comfortable stay the next time you're in the city! Regards,Hilton Austin Management Team

8/10 - 좋아요

Li

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
n
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Hello Li,It was a pleasure having you as our guest recently, and we appreciate you rating your experience! Thank you for sharing, and we hope you return soon.Best,Hilton Austin Management Team

10/10 - 훌륭해요

Coulter

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great fitness center in the perfect place to stay if you’re doing a convention
2024년 3월에 4박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Hello Coulter,Thank you for sharing your five-star review! We're glad you enjoyed our fitness center and found our location ideal for convention attendees. Our team looks forward to welcoming you back for another stellar stay!Regards,Hilton Austin Management Team

10/10 - 훌륭해요

Taylah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Hello Taylah,We're glad you enjoyed your stay and appreciate your five-star rating. We look forward to welcoming you back in the near future.Thank you,Hilton Austin Management Team

8/10 - 좋아요

Ana Elsa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They charge and extra fee for the parking
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 10일
Hello Ana Elsa,We appreciated the opportunity to host you as our guest. While we hope you had an overall comfortable stay, we're sorry you were disappointed with parking. Please know that our parking rates are published online, so you can review these details before making a reservation. We hope you'll stay with us again next time you're in the area. Regards,Hilton Austin Management Team

8/10 - 좋아요

Tysin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was within walking distance of all the activities
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 5일
Hello Tysin, It's wonderful to hear that our location allowed you to easily access all the nearby activities on foot. Your convenience and satisfaction are our top priorities, and we're grateful for your positive feedback. We hope to welcome you back to Hilton Austin for another enjoyable stay soon.Thank you, Hilton Austin Management Team

10/10 - 훌륭해요

Benjamin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had an upgraded room. Great view.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 5일
Hello Benjamin, We're thrilled to hear that you enjoyed your upgraded room and the stunning view it offered. Your satisfaction is our priority at Hilton Austin, and we're delighted that we could provide you with a memorable experience. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.Thanks, Hilton Austin Management Team

8/10 - 좋아요

Albert

2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 8일
Hello Albert,Thank you for your positive rating. We are glad you had an enjoyable experience, and we hope to see you again soon!Thank you again,Hilton Austin Management Team

10/10 - 훌륭해요

Antonio

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved our stay and plan on staying again soon! There's so much to do in the area. The whole weekend was very special.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 20일
Hello Antonio,It was a pleasure hosting you at Hilton Austin! We're glad you enjoyed your visit, and we look forward to seeing you again the next time you're in the area.Regards,Hilton Austin Management Team

4/10 - 별로예요

Brian

2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 15일
Hello,Guest satisfaction means everything to our team, so we're disappointed you did not enjoy your stay. Feedback helps us make effective changes, so we hope you will consider reaching out to share how we could have served you better. Regards,Hilton Austin Management Team

10/10 - 훌륭해요

Elvia 님, Houston

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 8일
Hello Elvia,We're glad you enjoyed your stay and appreciate your five-star rating. We look forward to welcoming you back in the near future.Regards,Hilton Austin Management Team

8/10 - 좋아요

Irma

2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 24일
Hello Irma,Thank you for your positive rating. We are glad you had an enjoyable experience, and we hope to see you again soon!Regards, Hilton Austin Management Team

10/10 - 훌륭해요

Simon

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 26일
Hello Simon,It was a pleasure to welcome you to Hilton Austin, and we are delighted you enjoyed your stay. Thank you for sharing your lovely five-star review. We look forward to welcoming you back again soon.Regards,Hilton Austin Management Team

8/10 - 좋아요

Rodolfo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 26일
Hello Rodolfo,Thank you for taking the time to share that you found Hilton Austin to be a great location! It would be an honor to welcome you back again in the future!Thank you again,Hilton Austin Management Team

4/10 - 별로예요

Chris 님, Salt Lake City

2024년 2월에 4박 숙박함
답변 제공: General Manager 님, 2024년 3월 20일
Hello Chris,Our goal is always to go above and beyond, so we hope you will consider letting us know how we could have improved your stay. It was a pleasure having you as our guest, and we hope we will have the opportunity to host you again to change your perceptions. Regards,Hilton Austin Management Team

2/10 - 너무 별로예요

steven

2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Brian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and rooms
2024년 1월에 3박 숙박함
답변 제공: General Manager 님, 2024년 2월 29일
Hello Brian,The pleasure was all ours to welcome you to Hilton Austin! We are so happy you enjoyed our location and accommodations, and we trust you had everything you needed to feel at home. Come back anytime!Regards,Hilton Austin Management Team

10/10 - 훌륭해요

Blanca

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was super friendly and very accommodating. The view was amazing, and we enjoyed the location. Close to many hotspots. The housekeeping and every hotel staff went out of their way to make our stay a pleasant one!
2023년 12월에 5박 숙박함
답변 제공: General Manager 님, 2024년 2월 12일
Hello Blanca,Thank you for sharing your positive experience at Hilton Austin. We're glad you enjoyed our friendly staff, beautiful views, and all the comfort and amenities we provide our valued guests. It was our pleasure to ensure you had a great stay, and we look forward to welcoming you back for another fantastic time.Thank you again,Hilton Austin Management Team

10/10 - 훌륭해요

troy

2024년 1월에 3박 숙박함

4/10 - 별로예요

Paul

2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 18일
Hello Paul,Guest satisfaction means everything to our team, so we're disappointed you did not enjoy your stay. Feedback helps us make effective changes, so we hope you will consider reaching out to share how we could have served you better. Regards,Hilton Austin Management Team

10/10 - 훌륭해요

Lina M

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 14일
Hello Lina,We appreciate the perfect rating! Thank you for being our valued guest. Please don't hesitate to count on us again for another comfortable stay the next time you're in the city! Thank you again,Hilton Austin Management Team

8/10 - 좋아요

Madison Alexandra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location near 6th street! Rooms were big and clean however you could hear people in the room next to you even if they were talking very low. Parking is too expensive you’re better off using the parking garage one street over. Very nice bar and gym.
2024년 1월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 14일
Hello Madison,We're so happy to know that our location and clean accommodations were perfect for your needs. That being said, we apologize for any noise issues during your stay and we'll keep your feedback in mind for the future. Please consider coming back to join us again soon; we know that we can deliver an even better stay. Regards,Hilton Austin Management Team

10/10 - 훌륭해요

Hunter

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: General Manager 님, 2024년 1월 8일
Hello Hunter,Thank you for being a great guest and giving us a five-star rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon.Thank you again,Hilton Austin Management Team

10/10 - 훌륭해요

jonathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great service, view and location. Plenty close to 6th street and about a 3 min walk
2023년 12월에 4박 숙박함
답변 제공: General Manager 님, 2024년 1월 8일
Hello Jonathan,Thank you for sharing the excellent experience you had at Hilton Austin with us. We're thrilled to have provided you with great service, and that you enjoyed the views and location of our property. We hope to welcome you back soon for another exceptional stay.Regards,Hilton Austin Management Team

4/10 - 별로예요

MUBASHIR

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 8일
Hello Mubashir,Our goal is always to go above and beyond, so we hope you will consider letting us know how we could have improved your stay. It was a pleasure having you as our guest, and we hope we will have the opportunity to host you again to change your perceptions. Regards,Hilton Austin Management Team

6/10 - 괜찮아요

Benihirwe

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 27일
Hello Benihirwe,Our goal is always to go above and beyond, so we hope you will consider letting us know how we could have improved your stay. It was a pleasure having you as our guest, and we hope we will have the opportunity to host you again to change your perceptions. Regards,Hilton Austin Management Team

10/10 - 훌륭해요

Joshua

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Convient and exceptional, my only issue were the pillows. They werent comfortable.
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 19일
Hello Joshua,Thank you for your review. We're glad to hear you found your stay convenient. However, we're disappointed that our pillows did not meet your comfort expectations. We value your comfort and will look into this to ensure a more restful experience for our guests. Your feedback is greatly appreciated, and we hope to welcome you back for an even more exceptional stay.Regards,Hilton Austin Management Team

10/10 - 훌륭해요

George

2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 19일
Hello George,We appreciate the perfect rating! Thank you for being our valued guest. Please don't hesitate to count on us again for another comfortable stay the next time you're in the city!Regards,Hilton Austin Management Team

8/10 - 좋아요

Randy

2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 12일
Hello Randy,Thank you for your positive rating. We are glad you had an enjoyable experience, and we hope to see you again soon!Thank you again,Hilton Austin Management Team

10/10 - 훌륭해요

Gavin

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 4박 숙박함
답변 제공: General Manager 님, 2023년 12월 12일
Hello Gavin,Thank you for being a great guest and giving us a perfect rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon.Regards,Hilton Austin Management Team

10/10 - 훌륭해요

sapir

2023년 12월에 3박 숙박함
답변 제공: General Manager 님, 2023년 12월 31일
Hello Sapir,We appreciate the perfect rating! Thank you for being our guest. Join us again for another comfortable stay the next time you're in the city! Regards,Hilton Austin Management Team

10/10 - 훌륭해요

Jeremy

좋아요: 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 12일
Hello Jeremy,We appreciate the perfect rating! Thank you for being our guest. Join us again for another comfortable stay the next time you're in the city! Best Regards,Hilton Austin Management Team

10/10 - 훌륭해요

Nayoung

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 12일
Hello Nayoung,We're glad you enjoyed your stay and appreciate your five-star rating. We look forward to welcoming you back in the near future.Thank you again,Hilton Austin Management Team

10/10 - 훌륭해요

Danika

It was a great experience. There were so much events happening in and around the resort for the holidays. I truly enjoyed my stay.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 8일
Hello Danika,Thank you for your five-star rating! We are glad you could enjoy our holiday festivities, and we trust you rested well during your time with us. Our team would love to host you again at Hilton Austin, so please revisit us for another superb stay.Regards,Hilton Austin Management Team

10/10 - 훌륭해요

Jackson Edward

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 7일
Hello Jackson,Thank you for being a great guest and giving us a five-star rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon.Regards,Hilton Austin Management Team

10/10 - 훌륭해요

Jason

연인과의 여행
Everything was great.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 5일
Hello Jason, It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. Thank you for your great review and perfect rating, and we hope you return soon!Best,Hilton Austin Management Team

10/10 - 훌륭해요

Rafael

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very close to the bars and restaurants of E 6th Street.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 29일
Hello Rafael,Thank you for choosing Hilton Austin! We're glad our location was ideal for your plans, and we look forward to seeing you again during your next trip.Regards,Hilton Austin Management Team

10/10 - 훌륭해요

Veronica

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 21일
Hello Veronica,Thank you for your five-star rating. It was a pleasure hosting you at Hilton Austin, and we hope to see you back soon.Regards,Hilton Austin Management Team

8/10 - 좋아요

HARUHIKO

출장 여행
Amenities are awesome
2023년 11월에 6박 숙박함
답변 제공: General Manager 님, 2023년 11월 20일
Hello Haruhiko,Thank you for your kind words. We're glad you appreciated the many amenities, and we hope to see you again soon.Regards,Hilton Austin Management Team

10/10 - 훌륭해요

Ivars

2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 8일
Hello Ivars,We're glad you enjoyed your stay and appreciate your five-star rating. We look forward to welcoming you back in the near future.Regards,Hilton Austin Management Team

10/10 - 훌륭해요

Kiya

2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 7일
Hello Kiya,We're glad you enjoyed your stay and appreciate your five-star rating. We look forward to welcoming you back in the near future.Regards,Hilton Austin Management Team

4/10 - 별로예요

Jairlyn

별로예요: 청결 상태
2023년 11월에 3박 숙박함
답변 제공: General Manager 님, 2023년 11월 10일
Hello Jairlyn,Our goal is always to go above and beyond, so we hope you will consider letting us know how we could have improved your stay. It was a pleasure having you as our guest, and we hope we will have the opportunity to host you again to change your perceptions. Thank you again,Hilton Austin Management Team

10/10 - 훌륭해요

MICHAEL

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean, staff was great
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 7일
Hello Michael,Thank you for your five-star review. We're thrilled to know that the cleanliness of our hotel and the excellence of our team made your stay enjoyable. We look forward to your next visit to Hilton Austin and promise to continue providing stellar service.

10/10 - 훌륭해요

Juliet

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 7일
Hello Juliet,We appreciate the perfect rating! Thank you for being our guest. Join us again for another comfortable stay the next time you're in the city!Regards,Hilton Austin Management Team

10/10 - 훌륭해요

Ronald

좋아요: 청결 상태
Very helpful front desk staff.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 7일
Hello Ronald,We're always thrilled to hear when our guests have had such a wonderful stay at Hilton Austin. It's especially great to know that you were so well taken care of by our team. We'll be sure to share your compliments with them as we know it will make their day. Thank you so much for taking the time to share your kind words, and we hope to welcome you back soon!Regards,Hilton Austin Management Team

4/10 - 별로예요

Schuyler

가족 여행
Very overpriced stay on USGP weekend!
My daughter and I were visiting Austin for the 2023 US Grand Prix. Our vacation rental was cancelled last minute and we were forced to find some place to stay. Obviously there weren't many places available and they were renting at a premium. We chose the Hilton because we wanted to stay downtown and I'm a regular of the brand. However, I don't be returning to this hotel again. Some of our frustrations: - The shower soap was empty when we arrived. - You had to request to have your room made up... for $650 a night??? - The battery in our door lock died and we had to call he front desk. It took over 20 minutes to get someone to come fix it... in the meantime we had to eat our dinner standing up in the hall. - We were awakened one night by the noise of vibrating pipes. - There was a refrigerator but no microwave. - The faucet in the bathroom sink wouldn't turn off. As stated before, our stay was quite disappointing. If you have another option, stay somewhere else unless you are getting a great deal.
2023년 10월에 3박 숙박함
답변 제공: General Manager 님, 2023년 11월 2일
Hello Schuyler,Thank you for your feedback regarding your recent stay. We're disappointed that we fell short of meeting your expectations, especially given the circumstances of your last-minute booking. We appreciate your highlighting the positives of our downtown location and Hilton brand loyalty. Rest assured, we will look into the concerns you've raised to improve for future guests. If there is any chance to welcome you back in the future and change your perceptions, we'd be grateful for it.Regards,Hilton Austin Management Team

4/10 - 별로예요

Joseph

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed on the 24th floor. Was woken 5x a night x2 nights by unexplained squeaking and scraping on the floor above us, as if there were a bar chairs or a poker room. Cleaning staff was nice; everyone else was that hurried fake-nice ‘I could care less but have to pretend to care’ type. Conference food was cold, greasy & terrible. Rooms had rusting vents, chipped furniture and frayed carpets. Hotel clearly run at the barely acceptable level for conference attendees.
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 29일
Hello Joseph,Your feedback is valuable as it helps us improve. Please accept our apologies for any concerns about service and noise as well as for any disappointment with the food. We'll look into your comments further, and we'd appreciate the chance to provide you with a more enjoyable visit.Regards,Hilton Austin Management Team

4/10 - 별로예요

Phoebe

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I messaged the hotel to inquire about fitness center condition and requested a few additional items in the room but they didn’t get back to me for the entire stay.
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 24일
Hello Phoebe,Thank you for your valuable feedback. We are sorry to hear you did not get the information you requested. Our team tries to do everything we can to ensure that our guests enjoy their stay. We hope you choose to stay with us again the next time you are in the Austin area and give us a chance to give you the service you deserve. Regards,Hilton Austin Management Team

10/10 - 훌륭해요

Nancy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 18일
Dear Nancy,Thank you for being a great guest and giving us a five-star rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon.Thank you again,Hilton Austin Management Team