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라킨타 인 바이 윈덤 오스틴 노스 여행 후기

3 out of 5
라킨타 인 바이 윈덤 오스틴 노스
7622 I-35 North, Austin, TX

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 1037개 이용 후기 중 363개" "
평점 8 - 좋아요. 1037개 이용 후기 중 248개" "
평점 6 - 괜찮아요. 1037개 이용 후기 중 148개" "
평점 4 - 별로예요. 1037개 이용 후기 중 112개" "
평점 2 - 너무 별로예요. 1037개 이용 후기 중 166개" "

7.0/10

청결 상태

7.4/10

직원 및 서비스

7.0/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

10/10 - 훌륭해요

Kyung Ha

2023년 8월에 2박 숙박함
답변 제공: GM 님, 2023년 9월 9일
Thank you very much for your comments regarding your stay at La Quinta Inn & Suites. We strive daily to ensure that all of our guests are well taken care of, and we never tire of hearing when we succeed! We hope to see you back soon.

8/10 - 좋아요

sung

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 11월에 1박 숙박함

8/10 - 좋아요

Sangjeoung

출장 여행
별로예요: 청결 상태
2021년 10월에 1박 숙박함

8/10 - 좋아요

Tania

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함

6/10 - 괜찮아요

Jacqueline

I felt uneasy!
2024년 5월에 1박 숙박함

6/10 - 괜찮아요

Chandra

가족 여행
Too old, needs renovation
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Allex

Calm and clean
2024년 5월에 1박 숙박함

8/10 - 좋아요

Santiago 님, Spring

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in was fast and easy.
2024년 5월에 1박 숙박함

2/10 - 너무 별로예요

Jacob

출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
While i was there the shower didn’t work, i reported it the first night i was there and nothing happened. Someone pulled the fire alarm at 4 am one of the nights I was there. Graffiti and trash seemed to be everywhere on or around the property. Checked out 2 days earlier than I booked for and still haven’t received my refund.
2024년 5월에 5박 숙박함
답변 제공: LQNA Manager 님, 2024년 5월 20일
I am sorry to hear that your stay ended and that you were not happy with your stay. I will use this review to coach our team to ensure guests satisfaction is of the utmost importance.Please reach out to us about refunds. IF the stay was a NON-Refundable rate this could be why you have not received the money/credit back.

10/10 - 훌륭해요

Tania

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
👍
2024년 5월에 2박 숙박함
답변 제공: Management 님, 2024년 5월 18일
Thank you for the 5 Stars!! Please consider us in your future stays in Austin!

2/10 - 너무 별로예요

Andrey

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Dirty hotel, rude staff, dirty carpet, there’s a role in wall room, dirty pool.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Wesley 님, Bridge City

2024년 5월에 1박 숙박함
답변 제공: Management 님, 2024년 5월 18일
Thank you for the great 5 Star review. We aim to serve our guests and earn your business.

10/10 - 훌륭해요

Paulina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2024년 5월에 2박 숙박함

2/10 - 너무 별로예요

Dale

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The young lady at frontvdesk was completely unhelpful and become rudevas heck. We showed her our reservation. She stated she didn't haven't it and saud we need to call Expedia and thats " the problem booking third party ". We called expedia and had them talk to hwr and she stated she woulng take our reservation and to leave the property. I have utvall in video and we were firm but yet not out if li e un stated we wanted our room.thar we had already paid for but she didnt want to tale reservateven after she talked to Expedia agent. Horrible experience and she should be fired. Her last name was Wilkerson or Williamson. She mumbled her name. Worst experience ever and cost them a prior customer and one forever plus i will dog them on every rating site available.
2024년 5월에 1박 숙박함
답변 제공: LQNA Manager 님, 2024년 5월 20일
Dale; I am sorry you had a bad experience. I also know that when you went in to check in the reservation was not in your name. This was the issue to begin with. The reservation was under your wife's name. While I understand that it was frustrating, I also know that the agent tried to help you and you became very irritated, we also have video. The entire situation could have been avoided with the proper name and identification for check-in. I have also spoke with the agent about proper channels to go through. I am sure you were frustrated as was she when you became very HOSTILE with the agent. She was a new agent and just trying to do her job. We strive to make every check-in pleasant and we are sorry that it wasn't that for you. The agent only asked you to leave when the hostility was directed at her when she redirected you back to your 3rd party booking agent. Our Regards

2/10 - 너무 별로예요

Laura

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: LQNA Manager 님, 2024년 5월 20일
I am sorry you had a bad experience and it did not meet your expectations. When reviewing, if you could let us know why a 1 out of 5 was given. We do take these reviews seriously and use it for employee development.

10/10 - 훌륭해요

Hezekiah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There room is very comfortable and big to accommodate your belongings
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Meredith

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our room was great, super comfy beds!! The young lady that helped us at check in and check out was absolutely wonderful! Very courteous and friendly!!
2024년 5월에 1박 숙박함
답변 제공: LQNA Manager 님, 2024년 5월 11일
Thank you Meredith for the amazing review! We are aiming to make every guest feel like home. Please remember us when you travel back to the Austin A

10/10 - 훌륭해요

Tania

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Mohammed K

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Mooring sun bother us for more sleep because window does not have full coverage to block the sunlight,you have to think about customer demand,some customer does not like sunlight inside the room,
2024년 5월에 1박 숙박함

6/10 - 괜찮아요

Cindy

연인과의 여행, 출장 여행
Breakfast not the best. No juice one day. Some food was cold
2024년 5월에 2박 숙박함
답변 제공: LQNA Manager 님, 2024년 5월 11일
We are sorry to hear that your stay was not to your liking. I will address your issues with my staff and ensure that they are more attentive to these areas.Thank You:

4/10 - 별로예요

Adriana

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
All of the bad reviews you read about this property are accurate and true. The hotel is plopped right in between major highway overpasses and junctions, so be prepared to listen to road traffic 24/7. We walked in to our room and were immediately greeted by a cockroach that scuttled shyly under the entertainment stand. The mattress and curtains were stained and the carpet in the hallway is so torn, ratty and dirty that it's almost comical. If they're trying to go for the whole "haunted horror/murder hotel" kind of look, they're definitely succeeding. The fact that only one crappy elevator works at a time adds to the ambience. Some of the people who hang out in the parking lot and rooms are unsavory characters, so don't be surprised if you see security guards in the hallway banging on doors. My favorite was the random shouting and cursing that can be heard from basically anywhere because the walls are paper thin. And if you're wondering what the dude in the Ford pickup truck is doing in the parking lot all day, he's just there to blast his music for all the hotel guests while pointlessly revving his engine for hours on end. Free entertainment. But seriously, please don't stay here unless you absolutely have to. Your money will be absolutely better spent elsewhere.
2024년 5월에 3박 숙박함
답변 제공: Management 님, 2024년 5월 11일
I am so sorry that you were disappointed with your stay. We do care about our guests stay and is was disappointing to hear that your stay was less than stellar. We are aim to please and I was never told of any complaints. I do wish that you had asked to speak to management.

2/10 - 너무 별로예요

Crystal

가족 여행
별로예요: 직원 및 서비스
Absolutely disgusting
2024년 5월에 4박 숙박함
답변 제공: LQNA Manager 님, 2024년 5월 11일
Crystal I am so sorry you didn't enjoy your stay. I hope that your daughter and you had a great time in Austin and that things were better for you after speaking to me.

10/10 - 훌륭해요

Antonia 님, Brownsville

Clean and friendly service
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Paola

좋아요: 청결 상태
2024년 4월에 3박 숙박함

2/10 - 너무 별로예요

Sidnei

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Absolutely disgusting
2024년 4월에 2박 숙박함

2/10 - 너무 별로예요

Mollina

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
REALLY, REALLY gross hotel. Neither expedia nor the hotel would cancel or refund my stay. Smoke stains on the curtains, blood/food stains on the lampshades, cockroaches on the floor. Got maybe one hour of sleep I was so horrified/scared of what else might come crawling out in the night. When I told the front desk about the roaches they said, "oh."
2024년 5월에 1박 숙박함

2/10 - 너무 별로예요

Teresa

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Place is very filthy Carpenter are super dirty Elevator is old Needs for sure a good remodeling
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Sareth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean room. Need new carpet
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Rayssa

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Breakfast was hot and the room was clean
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Jose

2024년 4월에 1박 숙박함
답변 제공: Management 님, 2024년 5월 18일
I am sorry to see that your stay was 1 out of 5. If you could tell us why we did not get a 5 I would like to share with our team to change that.

8/10 - 좋아요

Cassie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall it was good
2024년 4월에 3박 숙박함

8/10 - 좋아요

Kam 님, Glen Allen

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The breakfast was under expectations. They didn't have milk and bread butter. The staff didn't regret for it or willing to provide it.
2024년 4월에 1박 숙박함

4/10 - 별로예요

Vianey

2023년 5월에 1박 숙박함

4/10 - 별로예요

Rachel

반려동물 동반 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was dirty on the carpet and curtains
2024년 4월에 1박 숙박함

4/10 - 별로예요

Adrian

2024년 4월에 2박 숙박함
답변 제공: LQNA Manager 님, 2024년 5월 11일
I am sorry to hear your stay with us was less than stellar. We are regrouping and retraining on hospitality standards and hope that in the future you will reconsider our hotel.

8/10 - 좋아요

Carlos

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Todo bien
2024년 4월에 2박 숙박함

8/10 - 좋아요

Linda

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were very nice. Breakfast was good. Love waffles.
2024년 4월에 2박 숙박함

2/10 - 너무 별로예요

Jeffrey

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Property was gross bad area
2024년 4월에 1박 숙박함

8/10 - 좋아요

Cynthia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fair to good on cleanliness. Drafty window in hotel room. Breakfast buffet needed to be better stocked and replenished. Not a fan of the hot boiled shell on eggs served every day. Would have preferred scrambled eggs. Should provide guests with information on local restaurants and attractions, even if it's just a printed sheet with that information.
2024년 4월에 4박 숙박함

8/10 - 좋아요

Westley

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is so off the beaten path that I drove around 2 1/2 hours before finding the property. They have a very nice variety of snacks for sale but none of the prices were marked on the items.
2024년 4월에 2박 숙박함

6/10 - 괜찮아요

Amanda

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The property is showing its age. Damaged carpeting in the hallways, damaged furniture, torn couch cushions. It was clean but could use a glow up. Pool was a bit dirty and required us to skim it a few times before using. Prices were inflated due to the eclipse, average price might reflect the quality of the property.
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Joel

별로예요: 청결 상태
Not the cleanest
2024년 4월에 1박 숙박함

8/10 - 좋아요

Sara

좋아요: 직원 및 서비스
2024년 4월에 1박 숙박함

8/10 - 좋아요

Miguel

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Kaye

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a crazy, busy weekend because of the eclipse but we were welcomed by Leslie who gave us two beautiful rooms next to each other. The rooms were clean and comfortable, the breakfast was varied and plentiful. We figured out how to get back to the hotel the easiest way (under I35/183 is not easy) and wifi and door keys worked well. Thank you!! We would choose to stay there again!
2024년 4월에 4박 숙박함

10/10 - 훌륭해요

Tyler

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Helpful accommodating staff.. nice clean rooms, enjoyed my stay here
2024년 4월에 1박 숙박함

4/10 - 별로예요

Jose

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Not up to par. Carpeting was pretty bad.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Jose Gerardo 님, Birmingham

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Everything good
2024년 3월에 2박 숙박함

2/10 - 너무 별로예요

Enrique

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The list of bad things here os so long, I just going to say. It’s a cheap hotel so expect cheap services.
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

P F Adrian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Efficient convenient and affordable.
2024년 4월에 1박 숙박함