"We came to Madrid for a milestone birthday. We had isueswith room. No upgrade. The staff tried to sell upgrade to suite for $400 per night. If I booked with Expedia it would have been $100 extra per night. The staff try to do what they can, they were pleasant. I had no issues with staff.
The room is configured wierd, the sink is in the room and not close to the bathroom. You have to walk across the room to wash your hands. The walls are so thin I can hear loud snoring in the next door room. We asked to be moved, I did not have sleep at all. They did move us to a higher floor which was better. The hotel was okay,after our experience at Hard Rock Maldives I wanted to frequent Hard Rock. I was disappointed with this hotel. There are good things. The size of the room is good. It was clean. They gave me a cake on my birthday. The staff were helpful, we asked for robes and slippers and they did provide.
I was disappointed with room service. My husband called intermittently for 30 min and no answer. He called front desk they stated theywill call back, no call back. 15 min later my husband calls them back, after 5 minutes room service calls back, apologizes states that the music was so loud they did not hear the phone. The food was not good.
The breakfast was good. You can order omelettes etc made to order. The location is very close to train station. Uber is available. Walking distance to Reina Sofia and Prado.
I want to thank the staff that helped us move rooms."
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