Dear Sami, Warm greetings from Excelsior Hotel & Spa Baku! Firstly I would like to thank you for taking the time and sharing your feedback with us. It is very important for our improvement. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Please take my sincere apology that your stay passed less than perfect. We have already noted your complaints and redirected it to appropriate departments. We are looking forward to welcome you back to our hotel again. Best Regards, Emin Hasanov General Manager

Dear Mr. Chen,Warm greetings from Excelsior Hotel & SPA and thank you for your email. Thank you very much for your reply and sharing your valuable feedback. We are delighted to know that you enjoy your stay with us. We look forward to welcoming you to our property again. I remain at your disposal for any queries we may assist you with! Best Regards,Gular Babayeva Guest Service Agent

Dear Istvan, Warm greetings from Excelsior Hotel & Spa Baku! First and foremost we would like to thank you for choosing our hotel and for resting the time to write kindly feedback regarding your stay. It is a great pleasure to see that you had enjoyable stay with us and also it was a great pleasure to know and serve you in our hotel. We hope you will give us an opportunity to welcome you again!Best Regards,Emin Hasanov General Manager

Dear Sadi, Warm greetings from Excelsior Hotel & Spa Baku! First and foremost we would like to thank you for choosing our hotel and for resting the time to write kindly feedback regarding your stay. It is a great pleasure to see that you had enjoyable stay with us and also it was a great pleasure to know and serve you in our hotel. We hope you will give us an opportunity to welcome you again! Best Regards, Emin HasanovGeneral Manager

Dear Guest, Warm greetings from Excelsior Hotel & Spa Baku! First and foremost we would like to thank you for choosing our hotel and for resting the time to write kindly feedback regarding your stay. It is a great pleasure to see that you had enjoyable stay with us and also it was a great pleasure to know and serve you in our hotel. We hope you will give us an opportunity to welcome you again! Best Regards, Emin Hasanov General Manager

Dear Michael David, Warm greetings from Excelsior Hotel & Spa Baku! Firstly I would like to thank you for taking the time and sharing your feedback with us. It is very important for our improvement. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Please take my sincere apology that your stay passed less than perfect. We are looking forward to welcome you back to our hotel again. Best Regards, Emin Hasanov General Manager

Dear Zeljko Jovanovic, Warm greetings from Excelsior Hotel & Spa Baku! First of all we would like to thank you for your feedback. It was a great pleasure to know and serve you in our hotel. We appreciate your feedback and hope to welcome you back for another pleasant stay in the future. Best Regards, Emin Hasanov General Manager

Dear Theis, Warm greetings from Excelsior Hotel & Spa Baku! First and foremost we would like to thank you for choosing our hotel and for resting the time to write kindly feedback regarding your stay. It is a great pleasure to see that you had enjoyable stay with us and also it was a great pleasure to know and serve you in our hotel. We hope you will give us an opportunity to welcome you again! Best Regards, Emin Hasanov General Manager

Dear Gorkem, Warm greetings from Excelsior Hotel & Spa Baku! Firstly I would like to thank you for taking the time and sharing your feedback with us. It is very important for our improvement. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Please take my sincere apology that your stay passed less than perfect. We have already noted your complaints and redirected it to appropriate departments. We are looking forward to welcome you back to our hotel again. Best Regards, Emin Hasanov General Manager

Dear Fabrizio, Warm greetings from Excelsior Hotel & Spa Baku! First and foremost we would like to thank you for choosing our hotel and for resting the time to write kindly feedback regarding your stay. It is a great pleasure to see that you had enjoyable stay with us and also it was a great pleasure to know and serve you in our hotel. We hope you will give us an opportunity to welcome you again! Best Regards, Emin Hasanov General Manager

Dear Yountan, Warm greetings from Excelsior Hotel & Spa Baku! Firstly I would like to thank you for taking the time and sharing your feedback with us. It is very important for our improvement. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Please take my sincere apology that your stay passed less than perfect. We have already noted your complaints and redirected it to appropriate departments. We are looking forward to welcome you back to our hotel again. Best Regards,

Dear Fabrizio , Warm greetings from Excelsior Hotel & Spa Baku! First and foremost we would like to thank you for choosing our hotel and for resting the time to write kindly feedback regarding your stay. It is a great pleasure to see that you had enjoyable stay with us and also it was a great pleasure to know and serve you in our hotel. We hope you will give us an opportunity to welcome you again! Best Regards, Elvin Rahimov General Manager

Dear Salman, Warm greetings from Excelsior Hotel & Spa Baku! First and foremost we would like to thank you for choosing our hotel and for resting the time to write kindly feedback regarding your stay. It is a great pleasure to see that you had enjoyable stay with us and also it was a great pleasure to know and serve you in our hotel. We hope you will give us an opportunity to welcome you again! Best Regards, Elvin Rahimov General Manager

Dear Giusva,Warm greetings from Excelsior Hotel & Spa Baku!Thank you very much for taking a moment of your time writing a review of the Excelsior Hotel and Spa Baku. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. It is a great pleasure to see that you highly appraised reception staff.We have already noted your feedback regarding breakfast and room redirected it to appropriate departments.We are looking forward to welcoming you back soonBest Regards,Elvin RahimovGeneral Manager

Dear Mustafa,First and foremost we would like to thank you for choosing our hotel and for rest the time to write feedback about your stay with us. It was agreat pleasure to know and serve you in our hotel. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. It is a great pleasure to us to see that you had enjoyable stay with us and liked hotel and Aura Spa facilities.We are looking forward to welcoming you back soon.Best Regards,Elvin RahimovGeneral Manager

Dear Manush,First and foremost we would like to thank you for choosing our hotel and for rest the time to write feedback about your stay with us. It was agreat pleasure to know and serve you in our hotel. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are looking forward to welcoming you back soon.Best Regards,Elvin RahimovGeneral Manager

Dear Oscar,First and foremost we would like to thank you for choosing our hotel and for rest the time to write feedback about your stay with us. It was a great pleasure to know and serve you in our hotel. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We are looking forward to welcoming you back soon.Best Regards,Elvin RahimovGeneral Manager

Dear Romain, Thank you for sharing your feedback. I am happy to read, that you enjoyed your stay and recommend Excelsior Hotel & SPA Baku. We hope you will visit us again!Best Regards,Elvin RahimovGeneral Manager

Dear Joe, Thank you for your feedback. We appreciate you loyalty and happy that you enjoyed your stay . I ll be sure to share your comments with our staff members.We are looking forward to welcome you at Excelsior Hotel & SPA again. Best Regards,Elvin RahimovGeneral Manager

Dear Mohammed, We appreciate for your feedback. Please take my my sincere apologies, that your stay passed less than perfect. We would like to know the details of your disappointment . We hope you will arrive again and give us an opportunity to redeem ourselves. Best Regards,Elvin RahimovGeneral Manager

Dear Elaf, Thank you for sharing your review with us. Could you please share with us the details , that made your stay less than perfect. We are looking forward to welcome you back again!Best Regards,Elvin RahimovGeneral Manager

Dear Ebrahim, Thank you for taking the time and sharing your feedback with us. I am very happy to see , that you enjoyed your stay overall. We ll continue to make our best to provide excellent service to the guests. We are looking forward you will visit us again! Best Regards, Elvin Rahimov General Manager

Dear Jacqueline,Firstly we would like to thank you for choosing Excelsior Hotel & Spa Baku and sharing your valuable survey with us .I am happy to see, that you found our services satisfactory and enjoyed your stay overall. Our main goal is providing excellent service to our guests. We do hope to welcome you back to our hotel again!Best Regards, Elvin Rahimov General Manager

Dear Romain, Thank you for taking the time and sharing your feedback with us. I am very happy to see , that you enjoyed your stay overall. We ll continue to make our best to provide excellent service to the guests. We are looking forward you will visit us again! Best Regards, Elvin Rahimov General Manager

Dear Stuart, Thank you for choosing our hotel and taking the time to share your survey with us. I am happy to see , that you enjoyed our facilities and stay overall. We hope to welcome you back at Excelsior Hotel & SPA Baku soon . Best Regards, Elvin Rahimov General Manager

Sayın Deniz bey, Zaman ayırıp geri bilgilendirme ettiğiniz için teşekkür ederiz. Bu geri bilgilendirmeler bizim için çok önemli. Otelimizde geçirdiyiniz zamandan memnun kalmadığınızı duymak bizi çok üzdü. Sizi yine misafirimiz olaraq görmək bizi mutlu eder. Gelecek seferki konaklamanızda bu seferki aksakliklari telafi edeceğiz.

Dear Mr. Rovshan. Thank you for your feedback. It was our pleasure to see you as our guest. We will be so glad to see you again as our guest. Kind regards.

Dear Valued Guest, Thank you very much for your comment! We will be happy to welcome you back in Excelsior Hotel and Spa Baku! Best regards, Aleksey Kharitonov Front Office Manager

Dear Valued Guest, Thank you very much for choosing to stay at the Excelsior Hotel & Spa Baku and sharing your valuable feedback with us. We are very pleased that you enjoyed facilities and the high level of service you have received from our team. We hope to welcome you back again soon and provide you with the finest Azerbaijani hospitality here at the Excelsior Hotel & Spa Baku. Yours sincerely, Aleksey Kharitonov Front Office Manager

Dear Valued Guest, Thank you for your great review. It is our pleasure to have you as our guest and it means so much to us that you took time to share your experiences. We appreciate your patronage and we would honor the opportunity to service you again in the future! Yours Sincerely, Aleksey Kharitonov Front Office Manager

Dear Kizhanatham, Thank you for your kind review and acknowledging the hotel and its team. Indeed, it is our purpose to make a positive difference to every guest and their stay. I hope to welcome you again in the not too distant future. Yours sincerely, Aleksey Kharitonov Front Office Manager

Dear Valued Guest, I would like to thank you for taking time to leave a review on Expedia page of the Excelsior Hotel & Spa Baku. We are very pleased to learn that you were satisfied with your stay highlighting our restaurant team members. Please note that your ratings and comments are very important for us and are shared with our team for encouragement and improvement. For sure we will consider all aspects of your feedback. Once again thank you for your opinion and for choosing Excelsior Hotel & Spa Baku. We look forward to welcoming you back during your future visit to Baku. Best regards, Aleksey Kharitonov Front Office Manager

Dear Sir or Madam, Thank you very much for choosing to stay at the Excelsior Hotel & Spa Baku and sharing your valuable feedback with us. We are very pleased that you enjoyed spa facilities and the high level of service you have received from our team. Thank you once again for taking the time sharing your review online and we hope to welcome you back again soon for another enjoyable stay! Best wishes, Emil Gulamov Reservations Department

Dear Sir or Madam, It was our pleasure to have you as our guest and we thank you for choosing Excelsior Hotel & Spa Baku. We are thrilled to learn that we were able succeed your expectations during your stay and your positive feedback will be shared among our team. Thank you once again for your time and such great review on our page. We look forward to welcoming you back at Excelsior Hotel & Spa Baku in the nearest future! With best wishes, Emil Gulamov Reservations Department

Thank you very much for your kind review! Hope to see you again in the future. Best wishes, Excelsior Hotel & Spa Baku

Dear Umut, Thank you for writing your review following your visit to the Excelsior Hotel & Spa Baku. Please be assured that we treat all our guest feedback with the utmost importance and having read your review, we are concerned that due to lack of some points your expectations were not up on this occasion. Your feedback will surely be taken serious and discussed with all the related departments for further improvements. Once again, thank you for sharing your feedback with us, and we hope to have the privilege of welcoming you back in our hotel soon. Yours sincerely, Emil Gulamov Reservations Department

Dear Guest, Thank you for taking your time to leave a review after your stay at the Excelsior Hotel & Spa Baku. I am very excited to learn that your stay with us was to your satisfaction. Together with our team we strive to provide the best service to all our guests and having received such positive reviews motivates us and gives us a sign that all our efforts deliver great guest experience. Thank you once again for choosing to stay at Excelsior Hotel & Spa Baku and we look forward to welcoming you back again on your future visit to Baku. Regards, Emil Gulamov Reservations Department

Dear Guest, First of all thank you very much for choosing to stay with us at Excelsior Hotel & Spa Baku and for sharing your experience on our Expedia page. We are very disappointed that we were not able to meet your expectations during your staying at Excelsior Hotel & Spa Baku. However I do hope that our follow up and attention to this will have a positive influence on your opinion about Excelsior Hotel & Spa Baku . In the meantime, we remain looking forward to receiving a chance to prove our high standards once again and welcome you back to the Excelsior Hotel & Spa Baku at any time. Sincerely, Emil Gulamov Reservations Department

Dear Ms. Anna, Thank you for choosing the Excelsior Hotel & Spa Baku and for taking the time to share with us your feedback concerning your stay. I would like to express my personal thanks for such a great assessment of our performance. Everything we do is aimed at providing you with an excellent hotel experience. However, we noticed some missed opportunities and constructive comments which will be taken on board positively. We look forward to welcoming you back at Excelsior Hotel & Spa Baku! Yours Sincerely, Emil Gulamov Reservations Department

Dear Mr. Claudio, I would like to thank you for posting your review for the Excelsior Hotel & Spa Baku. Please be assured that we treat all our guest feedback with the utmost importance and having read your review, we are concerned that your stay was not up to your expectations on this occasion. We will appreciate if you can provide us with details that affected to your stay and created negative impression. Once again, please accept our deepest apologies for all the shortcomings, and rest assured that we are following up on the points you have mentioned. Yours Sincerely, Seyran Pirjanov / Front Office Manager