야외 수영장

그랜드 이조라 쿠타 리조트 여행 후기

4 out of 5
그랜드 이조라 쿠타 리조트
Jl. Kartika Plaza 92, Kuta, Bali

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 233개 이용 후기 중 62개" "
평점 8 - 좋아요. 233개 이용 후기 중 100개" "
평점 6 - 괜찮아요. 233개 이용 후기 중 49개" "
평점 4 - 별로예요. 233개 이용 후기 중 12개" "
평점 2 - 너무 별로예요. 233개 이용 후기 중 10개" "

8.2/10

청결 상태

8.2/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

2/10 - 너무 별로예요

Sei Hyun

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스
가성비로 가는 호텔
깨끗하다고 하기는 그렇고. 물은 수압이 낮았고 음식은 참 보통이었습니다만 가격을 생각하면 좋았습니다
2019년 11월에 1박 숙박함

10/10 - 훌륭해요

youngjoon 님, KOREA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 1월에 2박 숙박함

8/10 - 좋아요

youngjoon 님, KOREA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 11월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 4박 숙박함

6/10 - 괜찮아요

Andreas

별로예요: 청결 상태, 직원 및 서비스
Not recommend at all.
Not very satisfied with this service on the hotel. Room cleaning was under all critics, we had to tell the staff several times ourselves to get it done. Dirty floors, plate, cutlery and glasses were left in the room and not taken out while cleaning. The smell could not get out of the room since there is no windows to open to keep it fresh. Upon check-out I was told that a teaspoon is missing from the room and was treated like I had stolen it, when it is your staff not bring a new one at cleaning. I could not leave the hotel until this teaspoon was found and solved. Train your staff instead how to take care of customers.
2024년 1월에 6박 숙박함

10/10 - 훌륭해요

Khaled

2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Cathryn 님, Rotherham

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The room was in the need of a refurb, not up to the standard that you expected when walking into the lobby. Also the lady at the restaurant was quite sharp and not very friendly. The receptionist was lovely though and was helpful
2023년 9월에 1박 숙박함
답변 제공: Awan (Duty Manager) 님, 2023년 11월 14일
Dear Cathryn,Thank you for sharing your feedback with us. We appreciate your honest assessment of your recent stay, and we're grateful for the opportunity to address your concerns.We apologize for any disappointment regarding the condition of your room. Your feedback is crucial, and we will look into refurbishment options to enhance the overall guest experience.We also regret to hear about your less-than-pleasant experience in the restaurant. This is not reflective of our usual standard of service, and we will address this matter with our team to ensure a more friendly and welcoming atmosphere.On a positive note, we're delighted to hear that the receptionist provided you with a lovely and helpful experience. We will make sure to commend her for her excellent service.Your insights are valuable, and we are committed to making the necessary improvements. We hope to have the opportunity to welcome you back and provide a more enjoyable stay in the future.Warm regards,

6/10 - 괜찮아요

Blessing

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The staff were amazing and the location is close to the airport which is convenient but the hotel room had a terrible smell, we only spent 2 nights but couldn’t wait to leave. The people were helpful and friendly and the hotel was a walking distance to waterbom

8/10 - 좋아요

Paul

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place
2023년 8월에 6박 숙박함

6/10 - 괜찮아요

Joana

2023년 7월에 1박 숙박함

8/10 - 좋아요

Karin

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Had a wonderful 2 nights stay. Hotel is located in a prime location. Staff was helpful and friendly.
2023년 7월에 2박 숙박함
답변 제공: Awan (Front Office Supervisor) 님, 2023년 7월 28일
Dear Karin,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a wonderful two nights with us and that you enjoyed our prime location. Your kind words about our helpful and friendly staff mean a lot to us.We strive to provide exceptional service and create memorable experiences for all our guests, and we're thrilled to know we succeeded in making your stay enjoyable. Your feedback motivates us to keep up the good work and continuously improve.We hope to have the pleasure of welcoming you back on your future visits to the area. We are always eager to hear from our guests and tailor our services to exceed expectations.Once again, thank you for your positive review. We look forward to serving you again soon!Best regards,

10/10 - 훌륭해요

Rajarethinam

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Reception staff was kind and her hospitality was good. Since we have midnight checkout, asked her whether we can have some food. She prepared Bento of Morning Breakfast and supplied to us. I really appreciate the kindness.
2023년 6월에 1박 숙박함
답변 제공: Awan (Front Office Supervisor) 님, 2023년 6월 29일
Dear Rajarethinam,Thank you for taking the time to share your experience with us. We are delighted to hear that you had a pleasant stay and enjoyed the hospitality of our reception staff. Your kind words regarding their kindness and excellent service are greatly appreciated.We strive to go above and beyond to make our guests' stay as comfortable as possible, and it's wonderful to know that our staff met your expectations. We understand the importance of catering to our guests' needs, even during unconventional hours, and we are glad that we could accommodate your request for a midnight checkout and provide you with a Bento of Morning Breakfast. Your satisfaction is our top priority, and we are thrilled that we could contribute to making your stay more enjoyable.Once again, thank you for choosing to stay with us and for sharing your experience. We look forward to welcoming you back on your future visits.

2/10 - 너무 별로예요

Liberata

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rude staff
2023년 4월에 15박 숙박함

8/10 - 좋아요

Matthew

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Good comfortable stay!
Great comfortable stay, clean room, big comfortable bed. Good customer service...our door key lock was malfunctioning and the service guy arrived quickly and solved the issue!
2023년 4월에 1박 숙박함
답변 제공: Awan - Front Office Supervisor 님, 2023년 4월 17일
Dear Matthew,Thank you for taking the time to share your positive experience with us. We are delighted to hear that you had a great and comfortable stay at our hotel, and that you found our rooms clean and comfortable with a big, comfortable bed. We are also pleased to hear that you received good customer service during your stay.We are especially glad to hear that our staff was able to quickly and effectively address the issue with your door lock, and that you were able to enjoy the rest of your stay without any further issues.Thank you for choosing our hotel, and we look forward to welcoming you back in the future.

6/10 - 괜찮아요

Ng

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Courteous staffs,poor room acoustic and breakfast
Staffs were courteous and friendly and attented to request promptly.Stayed for 5 nights with breakfast.Buffet breakfasts were 90% same for the 5 mornings. Requested packed breakfast for 1 person for 3 of the mornings as he has to leave hotel before breakfast was ready. Packed breakfast could only be 2 slides of bread with jam/butter, a cake and an egg; nothing from buffet even when we paid for the buffet.Water pressure for shower was extremely low.Music was played at corridors from 7am throughout the day and could b heard clearly in the room; couldn’t get any sleep after 7am.During raining nights, rain could be heard dropping on zinc roof and shelter; sound like somebody knocking the wall throughout the night.Talk from next room and along corridor could be heard clearly. On some morning, there were tour group taking breakfast and there were not enough tables and chairs. Frequently there were no place for car parking or proper drop -off and one had to alight from car risking been knock down by on coming traffic; should reserve 1 carpark lot space for drop off.
2023년 2월에 5박 숙박함
답변 제공: Awan 님, 2023년 2월 23일
Dear Ng,Warmest Greeting from Grand Ixora Kuta,Thank you for choosing our Hotel as the destination for your holiday and for taking the time to share your experience with us.We would like to apologize if there are any aspects of our service that you are not satisfied with.Your feedback will help us to improve our services and ensure that our guests will get the best experience during their stay at Grand Ixora Kuta Resort. We look forward to welcoming you again some time in the future.Kind regards,Awan Front Office Supervisor

4/10 - 별로예요

AMANDEEP

8/10 - 좋아요

Khaled

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Super
Schön , ruhig , sauber , nette Personal , in der Nähe von allem .
2022년 12월에 2박 숙박함
답변 제공: Awan 님, 2023년 2월 23일
Dear Khaled,Warmest Greeting from Grand Ixora Kuta,Thank you for choosing our Hotel as the destination for your holiday and for taking the time to share your experience with us.We hope that your feedback will serve as a reference for travellers to help them decide where to stay in Bali.We look forward to welcoming you again soon.Kind regards,Awan Front Office Supervisor

2/10 - 너무 별로예요

Naomi

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Worst stay ever. Room is very dark, smelly and dirty. The photos online does not look like the room we got. 0/5 star
2022년 11월에 1박 숙박함
답변 제공: Awan 님, 2023년 2월 23일
Dear Naomi,Warmest Greeting from Grand Ixora Kuta,Thank you for choosing our Hotel as the destination for your holiday and for taking the time to share your experience with us.We would like to apologize if there are any aspects of our service that you are not satisfied with.Your feedback will help us to improve our services and ensure that our guests will get the best experience during their stay at Grand Ixora Kuta Resort. We look forward to welcoming you again some time in the future.Kind regards,Awan Front Office Supervisor

8/10 - 좋아요

Kristy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location is great, pool was great but a deep end would be good, rooms were clean , we did request two single beds but got given a Queen bed, some bleach in the bathroom would be a good idea
답변 제공: Awan 님, 2023년 2월 23일
Dear Kristy,Warmest Greeting from Grand Ixora Kuta,Thank you for choosing our Hotel as the destination for your holiday and for taking the time to share your experience with us.We would like to apologize if there are any aspects of our service that you are not satisfied with.Your feedback will help us to improve our services and ensure that our guests will get the best experience during their stay at Grand Ixora Kuta Resort. We look forward to welcoming you again some time in the future.Kind regards,Awan Front Office Supervisor

10/10 - 훌륭해요

Tanya

2022년 9월에 1박 숙박함

4/10 - 별로예요

alejandro

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 9월에 1박 숙박함

8/10 - 좋아요

Carlee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great for the price
Stayed from 2-930pm as we had a red eye flight back to Australia and had been staying in canggu and uluwatu for most of our 1 month trip. The hotel exceeded my expectations. Staff were lovely and helpful, pool was refreshing and very clean with many sun lounges and day beds with a bar. Room was comfortable and clean but had a very very strong mould smell. The bed was extremely clean and comfortable. Fridge in room was handy and they also had a kettle with coffee and tea. They supplied 2 small waters which was great. Had a tv that had movie channels. Wifi in room was very slow or non existent but near pool and reception was strong was that was ok. Overall I was happy with it for the cost and close to the airport. They even gave us early check in by 30 mins which was great.
2022년 8월에 1박 숙박함
답변 제공: Awan 님, 2023년 2월 23일
Dear Carlee,Warmest Greeting from Grand Ixora Kuta,Thank you for choosing our Hotel as the destination for your holiday and for taking the time to share your experience with us.We hope that your feedback will serve as a reference for travellers to help them decide where to stay in Bali, and also will help us to improve our services and ensure that our guests will get the best experience during their stay at Grand Ixora Kuta Resort. We look forward to welcoming you again soon.Kind regards,Awan Front Office Supervisor

10/10 - 훌륭해요

Kinleith

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best hotel I’ve been in so far in Bali
2020년 2월에 8박 숙박함

8/10 - 좋아요

Ella

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Överlag bra vistelse!
Ett bra hotell mitt på Kutas huvudgata. Inte den roligaste utsikten mot ”trådgården” men en härlig pool och väldigt nära till flertalet restauranger och minimarts. Toaletten är relativt liten men har varmvatten, ett stort plus har vi märkt i Indonesien!
2020년 2월에 1박 숙박함

4/10 - 별로예요

D

가족 여행
좋아요: 청결 상태, 직원 및 서비스
We were just using this room between checking out of our villa and waiting for our plane departure. We arrived at 1.40pm and were told no check in until 2pm still no room at 2.40pm. We did get a room which seemed smaller than what we had booked, very small, no safe but nice and clean. Anyway I think they got their monies worth for our 5 hour stay.
2020년 1월에 1박 숙박함

6/10 - 괜찮아요

XINGYU

별로예요: 청결 상태, 직원 및 서비스
2019년 12월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Mosquitos at the drinks dining. Service is very good. Room service food is served hot
2019년 12월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 12월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The male staff at reception seem to enjoy subtle racism. The aircon was horrible. 16 degrees aircon seemed like 28 degrees. Room was changed after complaining thrice. Each time i was told aircon is working fine and has been checked. Overall i would never recommend this hotel to anyone. Its a claustrophobic room with staff showing utter disregard towards people of colour. The location of the property is good. The staff was courteous and helpful excluding all the male staff at the reception and operator services.
2019년 12월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to beach and shopping malls (walking distance). Lots of shops nearby and rooms are clean. Spa is alright for the price offered (there's 15% discount for in-house guests) but there are other options available outside. Transportation is easy by GoJek but not many knows the hotel as it's entrance is easily missed (like a shophouse).
2019년 11월에 3박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2019년 11월에 5박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Pretty good
Check-in was a breeze! location is pretty close to the airport. However, there is much room for improvement for cleanliness
2019년 10월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행, 연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pool was great. Some rooms are brand new and some are old. If you get the brand new, you will be much happier ofcourse. The hotel is located in a great location.
2019년 10월에 5박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스
A nice hotel but not sure I'd stay there again. Air con wasn't very efficient and vent is falling out of the wall. Pool was disappointing. Very limited room service/pool menu. Buffet breakfast didn't have much of a selection and although we paid for it up front we only ate there twice. Im not a fussy eater either. The couple of problems we had with our rooms were attended to immediately and fixed e.g. blocked bathroom sink. The staff are lovely and ever so helpful and accommodating.
2019년 9월에 10박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean, comfortable and very pleasant staff. Would recommend to friends and family as also a central location
2019년 10월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean!
2019년 9월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
2019년 9월에 1박 숙박함

10/10 - 훌륭해요

Mina 님, Perth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Grand Ixora is a wonderful hotel, great location, clean, the breakfast is excellent. Staff are very friendly and helpful. Rooms are very clean, spacious and comfortable. They provide two bottles of water every day which is very nice too. The hotel's location is really good, walking distance to Kuta beach and shopping centres. Definitely recommend!
2019년 8월에 6박 숙박함

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was a bit small. View was of power lines.Breakfast was excellent though and the pool and bar area were very relaxing.
2019년 8월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 8월에 8박 숙박함

10/10 - 훌륭해요

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연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent staff and service. Rooms are neat and clean. Well maintained. Great hotel with an affordable price tag in good location.
2019년 8월에 7박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful dark curtains and reasonable sized rooms which are well serviced, Lovely pool area with very friendly staff I will use again
2019년 7월에 9박 숙박함
답변 제공: Ari 님, 2019년 8월 7일
Dear Guest, Thank you for choosing Grand Ixora Kuta Resort as a place to stay during your vacation. We are looking forward to having you again as a guest in our hotel. Best Regards

10/10 - 훌륭해요

james 님, Atherton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
great stay
Had a great stay here just for a day before going home. Liked the welcome drink
2019년 7월에 1박 숙박함
답변 제공: Ari 님, 2019년 8월 7일
Dear Mr. James Thank you for choosing Grand Ixora Kuta Resort as a place to stay during your vacation. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. Best Regards

10/10 - 훌륭해요

Arlet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay!
Awesome stay! Highly recommended.
2019년 6월에 2박 숙박함
답변 제공: Ari 님, 2019년 8월 7일
Dear Mr/Mrs. Arlet Thank you for choosing Grand Ixora Kuta Resort as a place to stay during your vacation. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. Best Regards

8/10 - 좋아요

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좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Location is good. The set up of the hotel is not good, as the pool is in the centre of the hotel, so the noise in the pool just echos up the building. The restaurant is not big enough to seat all the people at the hotel, they had to set up tables in the hotel foyer, which did not look good. Most of the clientele there were Indian.
2019년 6월에 4박 숙박함

8/10 - 좋아요

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2019년 6월에 7박 숙박함
답변 제공: Ari 님, 2019년 8월 7일
Dear Guest, Thank you for choosing Grand Ixora Kuta Resort as a place to stay during your vacation. We are looking forward to having you again as a guest in our hotel. Best Regards

10/10 - 훌륭해요

TONG GOK LIM

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 4박 숙박함
답변 제공: Ari 님, 2019년 8월 7일
Dear Mr/Mrs. Tong Gok Lim Thank you for choosing Grand Ixora Kuta Resort as a place to stay during your vacation. We are looking forward to having you again as a guest in our hotel. Best Regards

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The staff here are absolutely lovely and cannot do enough for you! My room was beginning to look a little tired, but the bed was exceptionally comfortable and the shower was fantastic. Pool area is great, and the room I was in was set back from the street so very quiet.
2019년 6월에 1박 숙박함
답변 제공: Ari 님, 2019년 8월 7일
Dear Mr/Mrs. Thank you for choosing Grand Ixora Kuta Resort as a place to stay during your vacation. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. Best Regards

10/10 - 훌륭해요

MOHD FUAD BIN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Had the room by the pool. It was v gd. The Ramadhan Package meal was excellent. Breakfast could hv been better if more fruit juices were offered.
2019년 5월에 8박 숙박함
답변 제공: Ari 님, 2019년 8월 7일
Dear Mr. Mohd Fuad Bin Thank you for choosing Grand Ixora Kuta Resort as a place to stay during your vacation. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. Best Regards