6/10 - 괜찮아요
Patricia Ann 님, Whitstable
연인과의 여행
2026년 4월 7일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel reception area is lovely -mcshanes var & restaurant needs a complete overall as very dated and tables, chairs are wobbly and most chairs have split or damaged covering .
Service is very slow only staffed by young people who looked stressed at times - food was good when it arrived and plenty of it .
Rooms advertised as delux are basic - dirty carpets , old bed frames, pillows are very full but incredibly uncomfortable, woke up with stiff neck , asked for replacements ie soft fud not arrive after 2 days where I actually went and got them myself but no better flat and hard !! Not hotel quality pillows - cold room no extra blankets to use !! Had booked deluxe double room ended up with a triple - 2 single beds - 1 double /kingsize when questioned this I was told that’s the room allocated to you !! Very clutter with the extra beds and not the room we booked !! Tea & coffee supplied in the room which was nice but very sparse -2 tea bags / 4 coffee sachet/ 4 milk /4 sugar -3cups- The experience was disappointing I was expecting more delux - no room safe no mini fridge - 6 coat hangers for a weeks stay. No plugs by bed - the room & bath room were very clean but very dated and dirty carpets !! Didn’t spend much time in it -The staff I have to say are very friendly and always greet you - which was very nice . Would not return
Patricia Ann
2026년 3월에 5박 숙박함