숙박 시설 정면 - 저녁/밤
예약 가능 여부 확인

샌드 & 샌달스 데사루 비치 리조트 & 스파 여행 후기

5 out of 5
샌드 & 샌달스 데사루 비치 리조트 & 스파
Bandar Penawar, Bandar Penawar, Johor

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 468개 이용 후기 중 99개" "
평점 8 - 좋아요. 468개 이용 후기 중 204개" "
평점 6 - 괜찮아요. 468개 이용 후기 중 94개" "
평점 4 - 별로예요. 468개 이용 후기 중 44개" "
평점 2 - 너무 별로예요. 468개 이용 후기 중 27개" "

7.2/10

청결 상태

7.4/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

8/10 - 좋아요

Seong su

2023년 4월에 1박 숙박함

8/10 - 좋아요

jinwoo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
cool view!
nice view, comfortable room, nice breakfast, friendly staff, it was valuable trip
2019년 2월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2018년 10월에 2박 숙박함
답변 제공: GM-Gavin Yew 님, 2018년 10월 27일
Dear Guest, Thank you for your kind ratings. We hope to welcome you again soon. With regards, Gavin Yew General Manager

6/10 - 괜찮아요

Lesley 님, Johor

좋아요: 청결 상태
조용하게 쉬기 좋은 호텔
호텔 서비스가 부족합니다. 3시 체크인이래서 4시쯤 도착해서 보증금 지불 완료되니 방 준비가 안되어있다는 이야기를 했어요,, 결국 6시까지 기다려서 체크인했네요. 호텔 서비스를 제외하곤 가족 여행으로 괜찮았어요
2018년 4월에 1박 숙박함

8/10 - 좋아요

Daniel

좋아요: 청결 상태, 직원 및 서비스
Good for children, pleasant hotel to stay with little kids. Eating options not many, and kitchen commands took a bit to arrive.
2024년 3월에 3박 숙박함

8/10 - 좋아요

Madhu

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Rooms are clean and more vegetarian options
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Hema

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was great, property was quiet, live band was great. We enjoyed our stay and will definitely come back again. The western food at the restaurant was good, we had the lobster special. The local food wasnt up to our expectation. Could do better. The waiters need to be better trained as some of them didnt seem to know what was available or not. Eg. We wanted freshly brewed coffee and tea, but was told it was not available. Later we found out that it was available at an additional cost. Regardless, the waiters tried their best and were very polite. Appreciate the service from all staff.
2024년 4월에 2박 숙박함

8/10 - 좋아요

Hui Ling

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wedding anniversary trip as this was where my husband proposed 30 years ago. It was under a different management then but it does look dated. Maintenance better than the average Malaysian resort. Nice pool. It’s a large resort but there a few guests and most of the time it felt like we had the place to ourselves. Lots of guests appeared on Saturday night, it seems for a MICE event and disappeared again by Sunday. Despite the few guests, they keep most things going, huge breakfast buffet, cafe, Japanese and local restaurants and the beach bar with a lonely pair of singers who keep on singing all night long even though I never saw anyone in the beach bar! The seasports and ATV, minigolf facilities were also open during the weekend although it seemed closed when we arrived Friday afternoon. Charge are high though - it cost RM65 for adults to play mini golf. Only 3 tackles off guests at dinner time in the Japanese restaurant and none in Herbs and Spices. Teppanyaki chef was totally focused on cooking so it wasn’t a fun experience like you would expect and food was quite tasteless. Wasted opportunity with such a beautiful seafront that they didn’t turn the unused bistro and beachbar into a seafood restaurant. We went to the next door Tunamaya resort’s Nelayan Seafood restaurant and it was bustling with tourists and locals and the food was delicious and cheap. Breakfast big interesting looking loaves of bread was stale and not replaced the next day. Nasi lemak was the best

8/10 - 좋아요

Sulaiman

2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Long

가족 여행
별로예요: 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

8/10 - 좋아요

FOO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함

10/10 - 훌륭해요

SIMRAN

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staffs
2024년 1월에 3박 숙박함

4/10 - 별로예요

Subramaniam

가족 여행
별로예요: 청결 상태
-
2024년 1월에 2박 숙박함

2/10 - 너무 별로예요

Sew Meng

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Extremely old and rundown resort! Many things are spoilt in the room and TV is not working. Reported to them on the first day and only sent technician to fix on the 2nd day night. Most of the times nobody pick up the phone when you called for service from the room. They employed foreign workers at the hotel reception who can't speak and understand English well, have hard time to communicate. The resort was flooded after rain and have to walk with barefoot as your feet and shoe will be soaked in water. They only give 1 small tube of shower gel and shampoo for one day. We have to buy it from outside. Terrible experience and don't recommend anyone to stay in this property if you want an enjoyable holiday in Desaru!
2023년 12월에 2박 숙박함

8/10 - 좋아요

Antony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff and good food
2023년 12월에 5박 숙박함

6/10 - 괜찮아요

Elly

단체 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스
We waited 3hrs to check in. Poor customer service. Upon checking in, extra bed was not ready (charged at RM130 prpn), room was dusty, lots of sand on the floor, the bed linens and towels got dirty stain marks. The rattan swing chair tumble down when my sister sat on it. Only to find out the base stand was not even and the screw was missing. Duty manager Koko was informed, however he did not turn up, no phone calls were made to check or ask if any medical assistance is needed during the fall. On the last night of our stay, I bump with Koko and ask him why he did not turn up when he received the feedback, he replied high occupancy and he was attending to other guest. We were informed by one of their staff that they have less than 15 manpower doing housekeeping managing 300rooms. So late check in is expected.
2023년 12월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

My go to getaway
Wanted to spend our New Year out of the country.. A little disappointed.. They don’t have much to offer. Stay was ok thou. Had been here a few times..
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Yong Sheng

단체 여행, 연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Service is quite lacking, property is quite rundown and poorly maintained. There was a weird smell in our room. Only good thing that happened to us was a free upgrade to a couple duplex suite and the Nasi Lemak served at breakfast. If not this would be a 2 star review.
2023년 12월에 2박 숙박함

8/10 - 좋아요

MR 님, Singapore

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beach walk, bar, staff
2023년 12월에 2박 숙박함

2/10 - 너무 별로예요

Yiheng

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cons Property is rundown Staff overworked and the place is extremely crowded if not full There is an automatic air freshener installed in the room which will automatically dispense the air freshener every 15 to 20 mins - pray that you like the scent Pros Room is big though *Relatively* cheap Front desk staff is friendly and helpful Issues Fittings are rusty - feel free to inspect the outdoor bathtub and the mixer Moldy fittings - Faat mou Water heater and aircon not working when I checked into the room, it was fixed after multiple calls to the front desk. Electricity went out in the middle of the night, woke up sweating in a pitch black room - something I earnestly hope I will never experience ever again. The Pillow case in my room has a peculiar stale odor (smells like the typical smell one gets when the clothes are not fully dry stale coconut oil) - not a smell that I would want to rest my face on. Called the front desk but it was not changed until the next day (during housekeeping) Lesson learnt, never skim on accommodation if one is intending to visit a resort, there's a reason why certain other resorts are charging triple or even quadruple the price and still managed to sell out. I am of the opinion that this resort caters more to domestic tourists. Overall 1 star for me, in all honesty your experience will likely differ but I suggest giving this property a miss unless you would like to experience the issues I stated above. Good luck~
2023년 12월에 2박 숙박함

6/10 - 괜찮아요

Abdul Nasser 님, Singapore

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great place for a short retreat however the place could use some upgrade and a bit more elderly friendly like install bathroom / toilet handle bars and improve overall facade and facilities of the property. It sure could use a new paint job. The Airconditioning was very noisy at night and maintenance told us they need to change parts, so was a bit uncomfortable sleeping (due to noise)
2023년 12월에 2박 숙박함

8/10 - 좋아요

Rossy

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room is sound proof though there is live music at night. Once the balcony door is closed, we hardly hear the music. The room is very spacious and good for kids to move around. Bathroom is huge. The pool view is breathtaking! Only one thing that can be improved is the air conditioning. Air con is not so cold. Not sure if it's because the room is big. I wish I had informed the front desk to look into it or change room but my spouse is not keen. Overall, will recommend to others and come back again.
2023년 12월에 3박 숙박함

4/10 - 별로예요

Douglas

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
As a European traveller, very little on the breakfast menu for the European traveller. No variety regarding TV channels ok if you are a local. No Sport or movies. Wifi not reliable.
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Muhammad

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Umi

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Adeline

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Leisurely Stay
A very comfortable leisurely stay at Sand&Sandals. Staff and crew are really friendly and helpful. We had a great time.
2023년 12월에 2박 숙박함

4/10 - 별로예요

L

별로예요: 청결 상태
2023년 12월에 1박 숙박함

8/10 - 좋아요

sumit

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
Pool needs maintainence.
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Hanafi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Amirrul Asyraf

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함

8/10 - 좋아요

Lee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room big and spacious. Free parking with security. Breakfast limited option. Lots of eatery and shopping options 5pm away from resort.
2023년 11월에 2박 숙박함

6/10 - 괜찮아요

Noah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Beware, the pictures do not tell the e tire picture. The resort is very rundown. The entire property needs updating. But the staff were absolutely wonderful, given how understaffed and poorly managed they were. And the rooms were very nice.

8/10 - 좋아요

MOHAMAD AMIN ARIFF

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Cindy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
has all it need as a resort, specially want to highlight the japanese restaurant, food is nice with reasonable price. got a lifeband in the evening, near to the beach. they on lights near the beach area, you can walk along the sandy area at night. But this place need some renovation to make the facilities looks more new.
2023년 7월에 1박 숙박함

8/10 - 좋아요

Leroy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
If only there are cables i.e HBO or Nexflix would be great !
2023년 9월에 2박 숙박함

6/10 - 괜찮아요

SAADIAH ABDUL 님, Singapore

아이를 동반한 가족 여행, 가족 여행
Pros 1. Access to beach although the beach is quite steep and not swimmable. Beach area has beach hut that's close proximity with one another 2. Variety of food for breakfast although most item such as bread section and the mains were minimally changed throughout our 4D3N stay. 3. Bed were clean when we arrived, everything required such as towels, mineral water, toiletries, sewing kit, iron and ironing board all provided. Cons 1. We booked two rooms for our stay paying RM3000 which is around SGD$$900 for interconnecting room facing the pool. I asked for a complimentary cake which normally hotels with the same rate we paid for would've provided us with a sliced cake at least complimentary. However Sand and Sandals sent us an email quoting me Half kg cake for Rm150, 1 kg cake for RM300 and RM30 for sliced cake. Such a turn off but we decided to give it a chance. 2. Breakfast for kids is chargeable at almost RM50 per day with us paying additional RM140 for the 3 days. 3. Housekeeping was bad..despite doing room cleaning, our rubbish bin was not cleared on second day. Floor still has stain marks means it was not mopped only swept. 4. The refrigerator has very strong unpleasant smell when we open it. 5. This is the worst part, we called housekeeping for additional mineral water and they took 4 hrs/3 calls to deliver them. I had to explain that I need it for my younger daughter who needs her milk and had ran out of clean water to drink before they have it delivered.
2023년 9월에 3박 숙박함

8/10 - 좋아요

QUN

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Ideal for a slow and easy holidays
2023년 9월에 2박 숙박함

4/10 - 별로예요

Edward

2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Vincent Yam Hwee

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Spacious rooms, nice pool for kids, little kids playgym, sumptuous hotel breakfast, close to beach.
2023년 8월에 1박 숙박함

4/10 - 별로예요

Rosalind

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Resort is poorly maintained. Lots of things were broken for e.g. none of the bikes, e-bikes or recreational tools were working even though they had advertised them as available to hotel guests. Apparently the bikes have not been serviced since Covid so unsure why they have not taken the opportunity to fix them by now. The building had broken tiles and fixtures. Hot water wasn’t available for the first 24 hrs. The arcade game room had about a dozen games but only maybe 2 were working. The pillows were ridiculously thick and hard like rocks which gave us headaches. The buffet had a good variety of food but the rice dish often tasted uncooked (rice was hard). Some dishes were ok or good. The tea and coffee station were not refreshed daily. No sugar packets left in the container on day 1 of our stay and none on day 2. I knew they hadn’t refreshed it because there was the same trash in them that hadn’t been removed. Brown sugar packets were available but when I opened one the sugar was all mushy indicating they had been exposed to moisture. When I asked the staff to provide sugar, he handed me the spoiled ones. There was definitely a lack of care for quality and standards at this resort.
2023년 8월에 3박 숙박함

10/10 - 훌륭해요

SHIORI

단체 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
スタッフのサービスがよかった。 鉄板焼きのスタッフが、とてもよい。
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

khairul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Title: Pleasantly Surprised Family Getaway at Sands and Sandals, Desaru I recently had the pleasure of staying at the "Sands and Sandals" resort in Desaru for a 2-day, 1-night family vacation, and I must say, my expectations were exceeded in more ways than one. Despite some negative online reviews, our experience was truly remarkable. From the moment we arrived, the hospitality was evident. The check-in process was swift and hassle-free, setting a positive tone for our stay. One of the standout features of this resort is the diverse range of eateries available right within the hotel premises. This was a pleasant surprise, as it meant we had a variety of dining options without even needing to leave the hotel. The highlight of our stay was undoubtedly the expansive pool area. The resort has gone above and beyond to cater to all types of guests. There's a lap pool for those seeking some serious swimming, a kids' pool equipped with fun slides, a small waterfall adding a touch of natural beauty, and even a playroom for toddlers. It's safe to say that both young and old alike can find something enjoyable to do here. The access to the beach from the resort grounds was another major plus, making it easy for us to switch between poolside lounging and beach strolls. The attention to family-friendly amenities did not go unnoticed. The playroom and arcade were a hit with our kids, providing them with engaging activities to enjoy throughout our stay. While the overall experience was
2023년 8월에 1박 숙박함

6/10 - 괜찮아요

DREAMS OF RIHA

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Rahilah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very good clean and staff friendly recommends to stay .
2023년 8월에 1박 숙박함

8/10 - 좋아요

Surianiza Meriati

2023년 7월에 1박 숙박함

8/10 - 좋아요

WK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

April

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Authentic beach resort, but please bring back the hammock if possible.
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Pauline

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Hayley

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This was a very comfortable stay. The staff were super friendly and the facilities excellent. Especially Augustina "Tina" who made my day!
2023년 7월에 2박 숙박함