"Arrived at hotel 1am after a 10 hour flight for a 14 layover. Pre-warned hotel at the time of booking nearly two months in advance of ETA.
Check-in was a slow process. Told incorrectly we booked a smoking room. That the hotel was full. I found that hard to believe given the price for the hotel, the season and how busy the hotel felt in the morning etc. Ultimately we just wanted a room asap and appeared the whole process was being dragged out.
Was given a smoking connecting room. Not the end of the world especially given the time of arrival. I am not really one to complain, had it not just a been a layover for a few hours sleep and pool use before heading back to the airport I would have been fuming.
The room was bit of a state for this level of hotel. The duvet/bedding was a bit damp. I am assuming from humidity/no air con on? Dirty mirrors, marks, scuffs, broken sink faucet/tap and tiles behind the bath were broken.
The pool itself was lovely and one of the reasons why we picked as well as proximity to the airport. Overall though you can see the property grounds needs a lot of work. I googled to see when it was last renovated and apparently it was 2023. Surprised.
How can you not have the railing to the prime cabana in working order?"
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