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Apartment Tourist Complex & SPA Astera Bansko

4.0 star property
Travelers can savor garden views during lunch or dinner at MUSSELS FARM restaurant before relaxing with a float down the lazy river at this mountain retreat

Choose dates to view prices

Apartment Tourist Complex & SPA Astera Bansko is the perfect family mountain escape. Enjoy free water park access, ski-in/ski-out slopes, and a spa with hot stone massages and facials. Stay connected with public WiFi while enjoying coffee or browsing the library collection.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Restaurant
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Standard Double or Twin Room (free use of Aqua Park)

A bedroom with a large bed, a desk with a chair, a nightstand with a lamp, and a window with curtains.

Standard Double or Twin Room (free use of Aqua Park)

  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Futon

View all photos for Double Room Single Use (free use of Aqua Park)

A hotel room with two beds, a wooden headboard, bedside lamps, a small table, and a door.

Double Room Single Use (free use of Aqua Park)

  • 18 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed OR 2 Twin Beds and 1 Twin Futon

View all photos for Deluxe Room, Mountain View

A hotel room with a bed, a desk, a chair, a nightstand, and a lamp.

Deluxe Room, Mountain View

  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Futon

View all photos for Suite, 1 Bedroom

A bedroom with a large bed, a desk with a chair, a nightstand with a lamp, and a window with curtains.

Suite, 1 Bedroom

  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Two Bedroom Apartment - Annex Building

A bedroom with a large bed, a desk with a chair, a nightstand with a lamp, and a window with curtains.

Two Bedroom Apartment - Annex Building

  • 2 bedrooms
  • Sleeps 6
  • 1 Double Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Three Bedroom Apartment - Annex Building

A bedroom with a large bed, a desk with a chair, a nightstand with a lamp, and a window with curtains.

Three Bedroom Apartment - Annex Building

  • 3 bedrooms
  • Sleeps 8
  • 3 Double Beds, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms

A bedroom with a large bed, a desk with a chair, a nightstand with a lamp, and a window with curtains.

Suite, 2 Bedrooms

  • 2 bedrooms
  • Sleeps 6
  • 1 Double Bed, 1 Twin Bed and 1 Double Sofa Bed

View all photos for One Bedroom Apartment - Annex Building

A bedroom with a large bed, a desk with a chair, a nightstand with a lamp, and a window with curtains.

One Bedroom Apartment - Annex Building

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, Mountain View (Single Use)

A hotel room with a bed, a desk, a chair, a nightstand, and a lamp.

Deluxe Room, Mountain View (Single Use)

  • Mountain view
  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds and 1 Twin Futon
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About the neighborhood

Located in Bansko, Apartment Tourist Complex & SPA Astera Bansko is in the mountains. Museum of Otets Paisii Hilendarski and Paisii Hilendarski Historical Center are cultural highlights, and some of the area's activities can be experienced at Bansko Ski Resort and Bansko Gondola Lift. Traveling with kids? Consider SkiBansko by Traventuria and Ski Bansko. Take in the nearby slopes with cross-country skiing and downhill skiing, or check out other outdoor activities such as snowshoeing and snowmobiling. Visit our Bansko travel guide
Map
8 Strazhite Str., area of Gramadeto, Bansko, 2770

What's nearby

  • Bansko Ski Resort
    3 min walk - 0.3 km
  • SkiBansko by Traventuria
    7 min walk - 0.6 km
  • Bansko Gondola Lift
    8 min walk - 0.7 km
  • Vihren
    10 min walk - 0.9 km
  • Holy Trinity Church
    20 min walk - 1.7 km

Getting around

  • Sofia Airport (SOF)
    140 min drive

Restaurants

  • STATION Bansko “Coffee & Snacks made with love”
    5 min walk
  • Ginger
    5 min walk
  • The House
    3 min walk
  • Victoria
    4 min walk
  • Euphoria
    6 min walk

About this property

Apartment Tourist Complex & SPA Astera Bansko

  • Upscale family-friendly hotel in the mountains
  • Close to Bansko Ski Resort, Apartment Tourist Complex & SPA Astera Bansko provides free water park access, a bowling alley, and a coffee shop/cafe. Skiers and snowboarders can spend time on the slopes at this hotel offering ski-in/ski-out access, a ski shuttle, and ski equipment rentals. Treat yourself to a hot stone massage, reflexology, or a facial at the onsite spa. The on-site restaurant, MUSSELS FARM, offers lunch, dinner, and garden views. Stay connected with free WiFi in public areas, and guests can find other amenities such as a hair salon and a library.
  • Other perks at this hotel include:
    • An indoor pool and an outdoor pool, along with a lazy river and sun loungers
    • Free self parking
    • Bike rentals, train station pick-up service, and babysitting (surcharge)
    • Snow sports gear, a gift shop, and coffee/tea in the lobby
  • Room features
  • All 120 rooms include comforts such as air conditioning and separate sitting areas, as well as thoughtful touches like safes and sound-insulated walls.
  • Extra conveniences in all rooms include:
    • Rainfall showers, tubs or showers, and free toiletries
    • TVs with cable channels
    • Balconies, separate sitting areas, and childcare services

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Train station pick-up shuttle (surcharge)
  • Ski shuttle (surcharge)
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • MUSSELS FARM

Things to do

  • Bicycle rentals
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Free water park
  • Full-service spa
  • Gym
  • Indoor pool
  • Lazy river
  • Library
  • Outdoor pool
  • Sauna
  • Ski equipment rentals
  • Ski lessons
  • Ski storage
  • Ski-in/ski-out access
  • Snow sports gear
  • Steam room
  • TV in common areas

Family friendly

  • Bowling alley
  • Children's pool
  • Free water park access
  • In-room babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Lazy river
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Conference center
  • Meeting room

Outdoors

  • In the mountains
  • Pool loungers

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Prenatal massages
  • Reflexology
  • Sauna
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Well-lit path to entrance

More

  • 2 buildings
  • 5 floors
  • Built in 2014
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free local calls
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 15

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • New Year's Eve (December 31) Gala Dinner per adult: EUR 90
  • New Year's Eve (December 31) Gala Dinner per child: EUR 50 (from 2 to 11 years old)
  • A tax is imposed by the city: EUR 1.02 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out fee: EUR 15 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 10 AM to 8 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children under 3 years old are not allowed in the swimming pool or hot tub without adult supervision
Children under 3 years old are not allowed in the spa without adult supervision

Frequently asked questions

Does Apartment Tourist Complex & SPA Astera Bansko have a pool?

Yes, this property has an indoor pool, an outdoor pool, and a children's pool. Pool access is from 10 AM–8 PM.

Is Apartment Tourist Complex & SPA Astera Bansko pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Apartment Tourist Complex & SPA Astera Bansko?

Check-in start time: 2:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Apartment Tourist Complex & SPA Astera Bansko?

Check-out is at noon. Late check-out is available for EUR 15 (subject to availability).

Where is Apartment Tourist Complex & SPA Astera Bansko located?

Located in the mountains, this Bansko hotel offers ski-in/ski-out access and is within a 10-minute walk of Bansko Ski Resort, Bansko Gondola Lift, and SkiBansko by Traventuria. Vihren and Museum of Otets Paisii Hilendarski are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Apartment Tourist Complex & SPA Astera Bansko Reviews

8.2

Very Good

8.2

Cleanliness

8.4

Location

8.0

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 25 out of 64 reviews
Rating 8 - Good. 22 out of 64 reviews
Rating 6 - Okay. 13 out of 64 reviews
Rating 4 - Poor. 2 out of 64 reviews
Rating 2 - Terrible. 2 out of 64 reviews

Reviews

Verified

10/10 Excellent

Evangelos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Πολύ καλή σχέση τιμής

Η κυρία Έλενα στη ρεσεψιόν με άπταιστα ελληνικά έτοιμη να λύσει κάθε πρόβλημα και να βοηθήσει τους πελάτες . Το ξενοδοχείο το ξενοδοχείο είναι πολύ καλό, καθαρό ,και το βαρύ πυροβολικό του είναι ο χορός του spa με τις πολλές πισίνας.
Stayed 1 night in Nov 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great place

good stay !
Stayed 2 nights in Jul 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities are fantastic and also the location. Beautiful hotel
Stayed 1 night in May 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Εξαιρετική διαμονή.

Πρόκειται για ένα πολύ όμορφο ξενοδοχείο, με εξυπηρετικό προσωπικό. Το δωμάτιο ήταν άνετο και καθαρό. Εξαιρετικός ο χώρος του SPA CENTER και οι θεραπείες μασάζ. Το πρωινό ήταν πολύ καλό.
Stayed 1 night in Apr 2019
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hotel is generally fine. Position less. The terrible thing I encountered was the reception manager's service, which at our request of another key to the door, he shouted at us that we had to pay for it. he said that we had already received two keys, when we received only one. It was embarrassing, unpleasant and unworthy.
Stayed 4 nights in Feb 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location , very good spa complex. Nice breakfast and dinner. 5 min a walk from gondola and turist center
Stayed 5 nights in Jan 2019
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Positive: Good pool & spa facilities. Friendly staff. Negative: the room was noisy. The food at breakfast & dinner was awful.
Stayed 4 nights in Dec 2018
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La estancia fue perfecta. Muy cómodo y límpio.
Stayed 1 night in Aug 2018
Verified

8/10 Good

Kim

Liked: Staff & service, room comfort

Good hotel, great location

The reception team are very helpful and always greeted you as you come out of the lift's. Our room was great on the 5th floor with 2 balconies. The cleaning was not great by the maids but all in all a fab room and good hotel.
Stayed 9 nights in Aug 2018
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice comfortable hotel

Great location, staff and amenities. Will deffo be returning in the future. The only thing I wasn't too keen on was the buffet style breakfast and dinner. There are many places to eat close by at good prices though.
Stayed 5 nights in Mar 2018
Verified

10/10 Excellent

CHRYSI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were space the spa center was great near the ski center
Verified

8/10 Good

Teodor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great aquapark

The aquapark is big, the pools are warm enough, but a few buttons for waterfalls are not working, still great. The staff was very kind. They offered an apartment for us, but we prefer two rooms, because the apartments are in the next building and it is not so convenient to go to the pools from there. We need to change one of our rooms for the second night, not a big deal, but still little unpleasant. Overall, very nice stay.
Stayed 2 nights in Nov 2017
Verified

10/10 Excellent

MONIKA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful hotel

Me and my mum really loved this hotel, the staff and its facilities. As it was a low season, we seem to have the whole place to ourselves. The heated swimming pool outside made of rock where we stayed for hours, the spa with its saunas and the big two bedroom apartment we shared with my friend. Everything was very clean and luxurious. The staff was very friendly and welcoming. We had a late night flight so they allowed us to check out later than usual. We were on our vegan challenge but still found plenty of good food from the buffet as well as the menu. Overall had a very positive experience and even a tan. Already planning a new trip there. We rented a car and it was about two hours drive from Sofia but the journey was enjoyable due to great landscape. We also did a day trip to Greece that is an hour away.
Stayed 3 nights in Sep 2017
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous holiday!

Our second trip to the Astera. It was just as perfect as our first trip first trip 2 years ago. I wouldn't stay anywhere else in Bansko! It's a short walk to the gondola and in the nicest part of the town close to the edge of the Pirin Forest where there are some great walks. The hotel is great value for money and we love it! Just a fabulous holiday all round. Looking forward to next year already!
Verified

8/10 Good

Niky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel , very handy for gondola
Verified

6/10 Okay

Alex

Disliked: Cleanliness, room comfort

Well situated but rooms disappointed

My general impression is that this hotel is closer to a three star in terms of experience but achieved a four star ranking based on range of facilities. We stayed for 4 nights. The hotel is well-situated in town for access to the lifts. There are numerous facilities including outdoor pool (slightly dirty) and sauna and indoor pool. The staff were mostly helpful. Our room seemed dusty, beds were two singles pushed and made together not a double as advertised. Beds were not comfortable and heating / air con seemed to increase dust. Some of the furnishings were repaired by being stapled together. Literally. Bathrooms however were good. Breakfasts were good, dinners were ok.
Verified

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities

Couple Ski break

It was great for skiing, the food however was generally cold and not that of a 4 star
Verified

10/10 Excellent

Vasilis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Απλά τέλειο!

Πολύ καλή διαμονή ..Και εξαιρετικό σπα !
Verified

8/10 Good

omer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ממש טוב אבל ....

בגדול, המלון יפה ומוצלח כפי שנראה באתר. אבל , יש בעיה קטנה של רעש, בחלק מהחדרים שומעים רעש בלילה ממסיבות באזור....
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Room comfort

excellent spa, but no more!

Room in the main building, 1 bedroom apartments. Rested 2 adults and 2 children. In the living room a horrible sofa - bed for 2 people. Back aching every morning. The room does not have the battery. Dry clothes and ski boots after skiing anywhere. Rooms overlook the smoking area for staff. From morning until late at night listening to loud noises that interfere rest. Not working phone in the room! To order food in the room had to go down to the reception! From the good: - An excellent spa center. Kids really like. Because of him we choose this hotel not for the first time. - Quite decent food for breakfast and dinner. - To the ski lift 10 minutes at a slow pace.
Verified

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
We were staying in a old building. The maintenance of the room was very bad. The shower was broken. one of the wall was with a leak. We ask that some one will come to check the problem and no one came......
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel. Very close to gondola station.

Very good location. Staff was brilliant. Nice breakfast. Excellent facilities. Would definitely come back again.
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor brackfest
Verified

10/10 Excellent

Milos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spa

Fantastik spa
Verified

4/10 Poor

Wee Pin

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Ski Trip

The positive part of this hotel is (1) its location, near to all shops and restaurant. The negative part of this hotel are (1) Some of the hotel staff at reception desk is very unfriendly and unhelpful. She is giving guests the look of unwilling to help when I approached her to ask the location of a restaurant and money changer; (2) there are two buildings, the one given to us is a 14 years old building, so room is old and desperately needed to renovate it to bring up to a 4 star hotel standard (it was stated as a 4 star hotel); (3) Beds are too soft, easily caused back pain if you sleep on them too many nights; (4)Breakfast and dinner provided in the restaurant are horrible. I ate some on my first night, too salty and meat are too tough. At the end, I only eat salad and fruits for the rest of my stay. Variety is ok but quality of the food is not up to a 4 star hotel standard. (5) Before I left for holiday, I was given information by the hotel staff that Euro is acceptable in hotel. However, when I checked out and needed to settle some bill, the receptionist told me only Bulgaria Leva is acceptable. At the last minute, I need to rush back to money changer in the town to exchange some Leva. It is not acceptable that a 4 star hotel provides incorrect information to guests.