"We booked based on the hotels.com website info and paid a price that reflected this being a hotel, however (apart from the room itself) everything else more like the hostel it has been taken over by. We felt very mislead. We received no replies to our messages via the hotels.com app pre-arrival, and the phone was not answered so parking wasn't booked. Check-in was chaotic. Lifts were not working and access to rooms was via a narrow metal spiral staircase. Breakfast was very disappointing - poor quality food and limited options, especially for hot breakfast - beans, hash browns, cheap sausages and a hard boiled egg in its shell! It was fine for a hostel but we'd paid hotel prices! Worst of all was when the fire alarm went off during the night. Not the hotel's fault, obviously, but very fortunately it was not a real fire as it was utter chaos for 1.5 hours while the alarm kept ringing. If there were any staff managing things we didn't see them - before the fire brigade arrived and said there was no fire there was no attempt to evacuate the building. There was zero communication or instruction throughout, no checking if rooms had been evacuated or roll call, no assistance for people with young children on the spiral stairs. People all over the building were wondering what on earth was going on. On the plus side the room was fine, the few staff we saw were lovely, and it's a great location."