The pictures made the hotel look outstanding and luxurious. Unfortunately I would say it was from that.
1 - On check in we asked for toothbrush and paste (we were told on the hotel advert this would be available)- which we were told would be sent to our room. However they were not. And we had to ask reception again at a later time with a different receptionist and finally got them.
2 - On reaching our room we noticed the room was very different to the pictures advertised on the advert. The room was tired, old, dusty. the TV was very small and old. So old the remote still had teletext on it. The bathroom was mouldy, old and tired and in need of renovation.
3. We were given an accessibility room, meaning the bathroom had a lot of space take up to be used for wheelchair users. Me and my wife did not like this and asked to be moved. We were told this was not possible as no other rooms were available apart from a room with two single beds. We explained the images of the bathroom look nothing the images in the advert and again we were told someone would contact us to update us if this was possible, due to any cancellations. No one contacted us..
4. The sheets were dirty on the bed, the pillow cases had dust, the sheets had stains and the bathroom and red marks all over it..
All in all it was so bad, my wife could not believe how much we spent.