외관

힐튼 가든 인 뷰몬트, TX 여행 후기

3 out of 5
힐튼 가든 인 뷰몬트, TX
3755 IH-10, Beaumont, TX

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 837개 이용 후기 중 494개" "
평점 8 - 좋아요. 837개 이용 후기 중 218개" "
평점 6 - 괜찮아요. 837개 이용 후기 중 75개" "
평점 4 - 별로예요. 837개 이용 후기 중 30개" "
평점 2 - 너무 별로예요. 837개 이용 후기 중 20개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Jean

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Courtney 님, 2024년 4월 16일
Thank you for staying with us. I'm sorry that we didn't exceed your expectations. We apologize for the lacklustre stay you had here. Have a great day.

10/10 - 훌륭해요

Kelli

.
2024년 3월에 1박 숙박함
답변 제공: Courtney 님, 2024년 3월 31일
Thank you for staying with us. I'm glad that you enjoyed your stay. Have a good day!

10/10 - 훌륭해요

Bruce 님, Corpus Christi

출장 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fine property but parking lot was full; suspect businesses next door are using your spaces.
2024년 3월에 1박 숙박함
답변 제공: Courtney 님, 2024년 3월 29일
I'm glad to see that you enjoyed your stay with us. I will look into this parking situation. Have a good day.

10/10 - 훌륭해요

David

2024년 3월에 1박 숙박함
답변 제공: Courtney 님, 2024년 4월 13일
Thank you so much for staying with us. I'm glad to see you enjoyed your stay. Have a good day!

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great pillows!
2024년 3월에 1박 숙박함
답변 제공: Courtney 님, 2024년 3월 12일
Aww, I'm glad you love the pillows. Thanks for staying with us. Have a good day.

10/10 - 훌륭해요

Chase

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was decent. I do wish they had dumbbells in the gym and some small repairs are due in the room but it was a good stay. I enjoyed the hot tub
2024년 2월에 4박 숙박함

10/10 - 훌륭해요

Jose

2024년 2월에 1박 숙박함
답변 제공: Courtney 님, 2024년 3월 20일
Thank you for staying with us. I'm glad that you enjoyed your stay. Have a great day!

4/10 - 별로예요

Felicia

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Nothing about this hotel says “Marriott” or maintains the Marriott quality that keeps people going back. It’s as if they took an old hotel, slapped on some tacky paint, hosed it down in Lysol, stuck a street urchin at the front desk, and overcharge travelers. From the first step inside the door, I felt I was in a cheap, rundown, dirty hotel, that smelled of musk and Lysol. Marriott can do much better.
2024년 1월에 1박 숙박함
답변 제공: Courtney 님, 2024년 1월 28일
I'm sorry that you had such a terrible experience at whichever Marriot you were staying at. However, I don't think this review was for us as we are the Hilton Garden Inn Beaumont. Have a good day.

8/10 - 좋아요

debra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was friendly & welcoming. Room clean but the shower ceiling was shoddily repaired & looked terrible. Would never pass a “punch list.” Beds & pillows comfortable, biggest complaint was the hallway noise & hearing people walk on the floor above. Wouldn’t stay again.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Robert E.

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The receptionist were extremely polite and helpful. The grounds and hotel were immaculate and easily accessible to the freeway and other facilities.
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Jose Javier

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Ivy 님, 2023년 11월 19일
Thank you for your feedback! We're glad you enjoyed your stay and look forward to seeing you again.

10/10 - 훌륭해요

William

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were so impressed with this property. Very clean, safe, convenient to everything. Staff was so friendly and efficient. We will definitely return.
2023년 11월에 1박 숙박함
답변 제공: Courtney 님, 2023년 11월 14일
Thank you so much! I'm so glad that you enjoyed your stay with us! Have a good day, and we look forward to seeing you again.

4/10 - 별로예요

Albert

출장 여행
별로예요: 객실의 편안함
The bed was so uncomfortable the pillows wore out very noisy room next to the construction site no free breakfast shame shame on this motel at the price !
2023년 10월에 10박 숙박함
답변 제공: Courtney 님, 2023년 11월 2일
I'm so sorry that you didn't enjoy your stay with us. The construction has been super frustrating to deal with, but I apologize for the noise you experienced. As for breakfast, we order a full cooked to order breakfast experience instead of a complimentary buffet. That being said, there are options that include the price of breakfast with you room if you'd be interested in doing that next time. Have a good day.

2/10 - 너무 별로예요

Andre

2023년 10월에 1박 숙박함
답변 제공: Ivy 님, 2023년 11월 19일
We're sorry that you did not enjoy your stay. Please let us know how we can improve!

10/10 - 훌륭해요

Adriane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Courtney 님, 2023년 10월 25일
Thank you for staying with us. I'm glad to see that you enjoyed your stay. Have a good day.

10/10 - 훌륭해요

denotra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Courtney 님, 2023년 10월 22일
Thank you for staying with us. I'm happy to see you enjoyed your stay! Have a good day!

10/10 - 훌륭해요

Lisa

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Courtney 님, 2023년 10월 22일
Thanks for staying with us! I'm so glad to see you enjoyed your stay! We hope to welcome you back in the future. Have a great day!

10/10 - 훌륭해요

Electra

2023년 10월에 1박 숙박함
답변 제공: Courtney 님, 2023년 11월 14일
Thank you for staying with us. I'm glad to see you enjoyed your stay. Have a good day.

10/10 - 훌륭해요

Kendra

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great experience very clean
2023년 8월에 1박 숙박함
답변 제공: Courtney 님, 2023년 10월 18일
Thank you for staying with us and leaving a review. I'm glad to see that you enjoyed your stay. I'll let housekeeping know to keep up the good work! Have a great day!

10/10 - 훌륭해요

Daniel 님, Sarepta

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel and staff are great. The only downside is all the road construction in this whole area. But when road construction is complete, it will be nice.
2023년 10월에 5박 숙박함
답변 제공: Ivy 님, 2023년 10월 14일
Thank you for your feedback! We appreciate your patience with the roadways and look forward to seeing you again. Cheers!

10/10 - 훌륭해요

Sterling

2023년 10월에 1박 숙박함
답변 제공: Courtney 님, 2023년 10월 10일
Thank you so much for staying with us. I'm glad to see that you enjoyed your stay. We hope to welcome you again in the future. Have a good day!

10/10 - 훌륭해요

Renna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had to get a accessible room because we have a wheelchair-bound family member and the room far exceeded any expectations that we had. It was absolutely beautiful room, great for you, the pool had a lift for our family member to swim, it was just a wonderful room especially for someone who build a disability it made things so much more pleasant for our trip. The staff was outstanding. Super outgoing. The daytime front desk employee went well out of her way to suggest ideas for us to have fun while we were visiting and she was extremely accommodating and the rest of the staff was just as great.
2023년 9월에 2박 숙박함
답변 제공: Ivy 님, 2023년 9월 26일
Thank you so much for your kind accolades! We're happy that we could make your whole family feel at home. We look forward to seeing you next time you're in town. Cheers!

8/10 - 좋아요

John 님, Huntsville

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super friendly, helpful staff!
2023년 9월에 1박 숙박함
답변 제공: Courtney 님, 2023년 9월 15일
Thank you for staying with us. I'm happy to see that you enjoyed it. We hope to welcome you back in the future. Have a good day.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The only issue I had was the lights went off. Because of this I was unable to finish working for the day. It also became a litter hot in the room.
2023년 9월에 3박 숙박함
답변 제공: Courtney 님, 2023년 9월 13일
I'm so sorry to hear about this issue. While power outages are something that we can't control, I understand that i can be very frustrating. I hope we can welcome you back in the future.

10/10 - 훌륭해요

Deno 님, Sunnyvale

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, neat updated propert
2023년 9월에 1박 숙박함
답변 제공: Courtney 님, 2023년 9월 10일
Thank you for staying with us. I'm glad to see you enjoyed your stay. Have a good day!

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Courtney 님, 2023년 9월 4일
Thank you so much for staying with us. I'm glad you enjoyed it. Have a good day!

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Courtney 님, 2023년 9월 1일
Thank you for staying with us. I'm glad to see you enjoyed it. Have a good day!

10/10 - 훌륭해요

Linda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location. Rooms and hotel was clean. No free breakfast, but could buy.
2023년 8월에 1박 숙박함
답변 제공: Ivy 님, 2023년 8월 20일
Thank you for your feedback! I'm happy to hear you enjoyed our standard of cleanliness and we look forward to welcoming you again. Cheers,

10/10 - 훌륭해요

MICHAEL 님, KINGWOOD

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Courtney 님, 2023년 8월 18일
Thanks for staying with us. We hope to see you again in the future. Have a good day.

8/10 - 좋아요

Keith

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
Good but not their best.
This stay wasn’t as great as the first. Price of the room was way higher. There was a poorly patched hole in the bathroom door. Black light test revealed splashes of fluid on the walls near the bed. Bugs in the shower. Food on the carpet near the air conditioner. The air conditioner would not cool the room as well as the last room. This stay want my usual good experience.
2023년 8월에 1박 숙박함
답변 제공: Courtney 님, 2023년 8월 9일
I'm so sorry that you had such a poor experience this time with us. Thank you for letting us know about these issues so that we can fix them. Guest feedback is an important part of the hospitality industry, so we appreciate any information you'd like to share. We hope to welcome you again in the future. Have a good day.

10/10 - 훌륭해요

Keith

출장 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
I enjoyed the bed over all. The room was clean (I check with a black light), and I like the large desk for setting up my office. Service was good, check in was good, and the location had easy access to the interstate. I prefer Hilton because it’s consistent anywhere I go.
2023년 8월에 1박 숙박함
답변 제공: Courtney 님, 2023년 8월 9일
Thank you for staying with us and for leaving us a review. We are glad that you enjoyed your stay. We hope to welcome you back in the future.

10/10 - 훌륭해요

Rev Kenneth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to lodge
2023년 7월에 1박 숙박함
답변 제공: Ivy 님, 2023년 7월 31일
Thank you! We hope to welcome you back soon.

10/10 - 훌륭해요

Shannon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent property. Tried to stay on the “way back home” but price jumped $60 a room from Thursday night to Monday night. Crazy! Other than that, I’d stay here every chance I got! It was top notch!!!
답변 제공: Courtney 님, 2023년 7월 26일
Thank you so much for staying with us. Yeah, our rate Monday thru Wednesday is typically higher bc we usually sell out those days. I hope to welcome you back in the future. Have a great day!

10/10 - 훌륭해요

MARIANNA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 2박 숙박함
답변 제공: Courtney 님, 2023년 7월 21일
Thank you so much for staying with us. I'm glad you enjoyed it. Have a good day.

10/10 - 훌륭해요

Victoria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 2박 숙박함
답변 제공: Courtney 님, 2023년 6월 27일
Thank you for staying with us. I'm so glad to see you enjoyed your stay. Have a great day!

6/10 - 괜찮아요

S

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
The gentleman at the front desk was not only rude the day we checked in but his behavior was the same throughout the entire stay. . He, apparently, works at another hotel (where we stayed 2 nights later) and his behavior was the same - hostile. We noticed his behavior was quite the opposite with others - courteous, accommodating, and even eagerly helpful. Breakfast was another matter entirely. The waitress was a behaved similarly to the receptionist, eagerly helping certain customers and giving little attention to other customers like ourselves. On top of that, our breakast omelet came with a surprise - it was half full of jalapeños and little vegetables! Who knew jalapeñoss are supposed to be in excess in an omelet, making the omelet inedible altogether? Said mishap was neither met hy an apology or attempt to correct. I can't imagine how they treat others if they're treating established community members like myself like this . I will never be returning to HGI Beaumont and won't recommend anyone to stay here. I've been to a HGI in Texas recently and was treated like everyone else. T. This is clearly an isolated issue but, regardless, needs to be taken seriously as the same staff works at Homewood Suites nearby (much better experience there, however).
답변 제공: Courtney 님, 2023년 6월 25일
I'm so sorry that this was your experience with us. I'll be forwarding your comments to the correct departments. Have a good day.

10/10 - 훌륭해요

Jennifer 님, Huffman

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Check I was smooth and easy. Staff was accommodating and friendly. Rooms was spacious and clean.
2023년 6월에 2박 숙박함
답변 제공: Courtney 님, 2023년 6월 20일
Thank you for staying with us. I'm glad to see you enjoyed your stay. We hope to welcome you again in the future. Have a good day.

2/10 - 너무 별로예요

yadira

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
The Room was over 80 degrees and there was no electricity. We were told it would be back by midnight and it wasn’t. We had our kids with us and they cried until we left. It was a horrible night we needed up leaving between 12:30am - 1:00am. We couldn’t not be there a second longer it was so hot. :(
2023년 6월에 1박 숙박함
답변 제공: Courtney 님, 2023년 6월 14일
I'm so sorry for the experience you had with us. Unfortunately, the power company didn't get our power back on until very late the following day. Again, sorry.

4/10 - 별로예요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Storm came through Saturday evening, which knocked out most of the power to the hotel. No A/C, which besides being cooler helps drowned out the noise from the interstate nearby. 3:30 AM wake up call and there was no power in the bathroom, no hot water and no coffee.Unfortunate there was not a stronger generator back up.
2023년 6월에 1박 숙박함
답변 제공: Courtney 님, 2023년 6월 14일
I want to apologize for the experience you had with us. Unfortunately, the power wasn't restored until very late the next afternoon. I hope that you'll give us another chance if you are ever in the Beaumont area again. Have a good day.

4/10 - 별로예요

Dionne

좋아요: 청결 상태, 직원 및 서비스
2023년 6월에 1박 숙박함
답변 제공: Courtney 님, 2023년 6월 14일
Thanks for leaving a review. I'm sorry that you didn't enjoy your stay. Have a good day.

8/10 - 좋아요

Konnie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel only thing is uncomfortable matress. Most uncomfortable bed ever. I will have to pass this hotel up next time
답변 제공: Ivy 님, 2023년 6월 5일
I am so sorry to hear you did not sleep well. I will pass the feedback on to management. Thank you for taking the time to share your experience!

10/10 - 훌륭해요

Travis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 2박 숙박함
답변 제공: Courtney 님, 2023년 5월 13일
Thank you for staying with us. I'm glad to see you enjoyed your stay. We hope to welcome you again in the future. Have a good day!

10/10 - 훌륭해요

Kedric

2023년 4월에 1박 숙박함
답변 제공: Courtney 님, 2023년 5월 21일
Thank you so much for staying with us. I'm glad to see you enjoyed your stay. Have a good day.

10/10 - 훌륭해요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 3박 숙박함
답변 제공: Courtney 님, 2023년 5월 20일
Thank you for staying with us. I'm glad to see you enjoyed your stay. Have a good day.

10/10 - 훌륭해요

KATHY

2023년 4월에 1박 숙박함
답변 제공: Courtney 님, 2023년 4월 26일
Thanks for staying with us. I'm glad to see that you enjoyed your stay. Have a great day!

10/10 - 훌륭해요

Shirley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stay was great, everything was good, staff was friendly, this is about the 3rd stay for us here.
2023년 4월에 1박 숙박함
답변 제공: Courtney 님, 2023년 4월 10일
Thank you for staying with us. We appreciate your feedback.

10/10 - 훌륭해요

Michael

2023년 4월에 1박 숙박함
답변 제공: Courtney 님, 2023년 4월 26일
Thank you for staying with us. I'm pleased to see you enjoyed your stay. Have a good day.

10/10 - 훌륭해요

Frederick

The staff was excellent, the room was very clean and clean smelling!!!! And the parking lot was inviting.
2023년 3월에 1박 숙박함
답변 제공: Courtney 님, 2023년 4월 3일
Thank you for staying with us. I'm glad that you enjoyed it. We look forward to welcoming you again in the future. Have a good day.

10/10 - 훌륭해요

Clinton

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2023년 3월에 1박 숙박함
답변 제공: Courtney 님, 2023년 3월 28일
Thank you for staying with us. I'm glad that you enjoyed your stay. Have a good day.