4/10 - 별로예요
Paula
가족 여행
2024년 6월 19일
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Elevator sounded like was going to explode. When we checked in, our other room was not ready-so we went right to eat. Came back & my mom went to her room and my daughter informed they had only 1 bed (we booked 2 queen beds). Manager informed us they “upgraded” our room. Without notifying us? I explained to her we cannot have 1 bed. We need 2 and this is not an upgrade for us. Manager was rude and then proceeded to say-did you use the bathroom if you did I do not have anyone to clean it. I advised, I am a manager-so you will want to get your hands dirty unfortunately because YES after driving 9 hours we had to go to the bathroom. After manager being very rude-we ended up getting the original request. But they cannot just do that
Paula
2024년 5월에 2박 숙박함