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더 가스웍스 호텔 (구 래디슨 벨파스트) 여행 후기

4 out of 5
더 가스웍스 호텔 (구 래디슨 벨파스트)
The Gasworks, 3 Cromac Place, Ormeau Road, Belfast, Northern Ireland

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 407개" "
평점 8 - 좋아요. 1001개 이용 후기 중 342개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 139개" "
평점 4 - 별로예요. 1001개 이용 후기 중 77개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 36개" "

8.2/10

청결 상태

8.8/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

8/10 - 좋아요

Eamonn

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함

2/10 - 너무 별로예요

Andrew

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty room, including mold in the bathroom. Stained sheets and uncomfortable bed. Hot water did not work one morning. Much of the breakfast was stale and the room service food for dinner was almost inedible. Not in a great location but a ~15 minute walk into central Belfast. The hotel is badly in need of renovation. In fairness, it looks like the hotel is being progressively renovated so hopefully the new rooms are better. As a positive, the staff were lovely. A disappointing stay for what was a relatively expensive hotel.
2024년 5월에 2박 숙박함
답변 제공: Lynne Combe Front Office Manager 님, 2024년 5월 24일
Hello AndrewMany thanks for taking the time to leave us a review. I will share your comments with the managers concerned so we can improve on the service you experienced. We are undergoing refurbishment and hope you will stay with us again to be able to share a more favourable experience. Kindest Regards

10/10 - 훌륭해요

Angus

출장 여행
좋아요: 직원 및 서비스
The staff were exceptionally pleasant. The taps in the bathroom leaked. There seemed to be a shortage of staff on in the evenings
2024년 5월에 2박 숙박함
답변 제공: Lynne Combe Front Office Manager 님, 2024년 5월 24일
Hello Angus Thank you for leaving a review after your recent stay with us. We take pride in offering warm hospitality to all our guests and I am delighted that you were taken by our team’s friendliness. I can assure you that they have all been made aware of your kind words . We are sorry you had an issue wit your room and have asked our maintenance to investigate. We hope we get the chance to welcome you back again. Kindest Regards

10/10 - 훌륭해요

Ayooluwa

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved the room, overlooking a great view outside. Welcoming staff. Good selection of breakfast. Some parts of the bath could do with updating but otherwise love it enough to return.
2024년 5월에 2박 숙박함
답변 제공: Lynne Front Office Manager 님, 2024년 5월 7일
Hello AyooluwaMany thanks for taking the time to leave us feedback following your recent stay. Great to hear that you had such a warm welcome and were made to feel at home. I have shared your feedback with the team and passed on your comments on breakfast to the kitchen and restaurant . I hope we have the pleasure of welcoming you back again soon.

10/10 - 훌륭해요

Dennis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Lynne Combe Front Office Manager 님, 2024년 5월 5일
Hello Dennis Thank you for sharing your review it seems we ticked all the boxes and we hope to see you again soon. Kindest Regards Lynne

8/10 - 좋아요

Zygimantas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I liked how quiet it was but the tv never worked and both rooms for the same price were significantly different in quality and space, one was better, one was worse.
2024년 4월에 2박 숙박함
답변 제공: Lynne Combe Front Office Manager 님, 2024년 4월 30일
Hello ZygimantasThank you for your review after your recent stay with us. Its great to hear you enjoyed our location and I would like to apologise for inconvenience with the tv chrome cast I have asked both rooms to be checked by our maintenance team . We hope we get the chance to welcome you back again soon. Kindest Regards Lynne

8/10 - 좋아요

susan

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were very helpful. The hotel was a bit tired but was very clean
2024년 4월에 3박 숙박함
답변 제공: Rebecca 님, 2024년 4월 22일
Good evening Susan, Thank you for taking the time to leave us a lovely review. I'm happy to hear you enjoyed your stay and found our team helpful. We are currently undergoing a refurbishment, I hope we will have the pleasure of welcoming you back in the future.Kind regards, Rebecca

8/10 - 좋아요

Peter

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Was affordable in comparison to others. Walkable to the centre. Staff we're very friendly. Bathroom plug wouldn't drain, had to pull out hair from the plug to help drain it. But generally room was clean and tidy.
2024년 4월에 2박 숙박함
답변 제공: Lynne Combe Front Office Manager 님, 2024년 4월 20일
Hello Peter We appreciate your feedback and happy to hear you found us friendly and enjoyed our location. We apologise for any issue with our housekeeping and I have made our team aware. We hope we will see you again soon. Kindest Regards Lynne

2/10 - 너무 별로예요

Ciaran

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Was clean and the staff were friendly however the bed was 2 single beds pushed together so me and my girlfriend who came to visit me working away couldn’t cuddle in bed. Not worth the £150 a night I paid
2024년 4월에 2박 숙박함
답변 제공: Lynne Combe Front Office Manager 님, 2024년 4월 18일
Hello CiaranWe are disappointed to learn you were unhappy with your room, It was nice to hear you found us friendly. We hope you will try us again in the future. Kindest Regards

8/10 - 좋아요

Wendy

단체 여행
좋아요: 청결 상태, 직원 및 서비스
.
2024년 4월에 1박 숙박함
답변 제공: Lynne 님, 2024년 4월 14일
Hello WendyThanks for taking the time to leave us feedback. It ls like you enjoyed your stay . We hoe to see you again soon. Kindest Regards

6/10 - 괜찮아요

Pir Julian 님, Chorleywood

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Staff were mostly very friendly, ready to help & professional. However the room wasn’t fully ready - no bath towels & the bath wasn’t clean & mould around the bath rim & shower screen which could easily be cleaned. No extra blanket in the room & it was cold! The location is great, parking so convenient but as it is at the moment I wouldn’t recommend it as a place to stay. It could be excellent but falls down on some basics. Disappointing but I think it will improve.
2024년 4월에 1박 숙박함
답변 제공: Lynne 님, 2024년 4월 10일
Hello Julian We appreciate all feedback and its great to hear you found us both professional and friendly. I am disappointed to hear our housekeeping let us down on this occasion and I have reviewed your comments with our housekeeping manager for immediate improvements we hope you will return and be able to share a more positive review in the future. Kindest Regards Lynne

10/10 - 훌륭해요

Stephen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice out of the way but 10 mins from the main attractions
2024년 4월에 3박 숙박함
답변 제공: Lynne 님, 2024년 4월 10일
Hello StephenThank you for your review following your stay with us at the Gasworks. We are pleased you enjoyed your stay and our location .We hope you will stay with us again soon. Kindest Regards Lynne

4/10 - 별로예요

Lorraine

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Sheila 님, 2024년 4월 9일
Hello Lorraine,So sorry to see we didn't meet your expectations during your stay. We always try to aim for the highest of standards when it comes to our guests and I just want to apologise that we missed the mark this time. We really hope we can welcome you back in the future to prove ourselves.Kindest Regards,Sheila

10/10 - 훌륭해요

Ramon

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were very helpful
2024년 3월에 1박 숙박함
답변 제공: Sheila 님, 2024년 3월 28일
Thank you for taking the time to leave us some positive feedback about our team here at the Gasworks Hotel. Hopefully we will have the pleasure of welcoming you back in the future.Kind Regards,Sheila

10/10 - 훌륭해요

Shaun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Sheila 님, 2024년 3월 28일
Thank you for taking the time to leave us a top-rated review regarding your recent stay. I hope we will have the pleasure of welcoming you back in the future. Kind regards, Sheila

8/10 - 좋아요

Samantha

단체 여행
Receptionists were friendly and very willing to help, rooms slightly dated. But overall quiet. Had a bit of a walk to town centre So if we came again would book somewhere nearer
2024년 3월에 3박 숙박함
답변 제공: Lynne Combe Front Office Manager 님, 2024년 3월 21일
Hello Samantha Thank you for taking thew time to provide us with your valuable feedback. It's great to hear you found us friendly, we are undergoing refurbishment and hop0e you will consider us again. Kindest Regards Lynne

8/10 - 좋아요

Peter

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Didn’t like the loud hvac system overnight. Mould in shower was disappointing. However, the heated floor was a nice surprise.
2024년 3월에 1박 숙박함
답변 제공: Rebecca 님, 2024년 3월 15일
Thank you for taking the time to leave us a constructive review, were always grateful to hear ways in which we can improve. Apologies for the inconveniences you experienced during your stay, I hope we can welcome you back in the future to show you the standards we are known for. Kind regards, Rebecca

4/10 - 별로예요

Daniel

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely area around the property. However, the shower glass divider didn’t keep the water from the shower from spilling over onto the floor. The bed linen didn’t seem to fit the beds and kept coming off the mattress. The pillows weren’t the most comfortable because they were too mushy. But convenient access to town.
2024년 3월에 2박 숙박함
답변 제공: Rebecca 님, 2024년 3월 15일
Thank you for your constructive comments in relation to the negative experience you encountered when you stayed with us. It was extremely disappointed to hear the negative feedback and I fully take these comments on board, and have escalated your comments to the teams responsible in order that we react and improve the areas mentioned with urgent effect, we are always grateful to know where we can improve. Kind regards, Rebecca

6/10 - 괜찮아요

Brian

좋아요: 직원 및 서비스
별로예요: 청결 상태
2024년 3월에 3박 숙박함
답변 제공: Rebecca 님, 2024년 3월 12일
Good morning, Thank you for taking the time to leave us feedback regarding your recent stay. I hope we can welcome you back again soon. Kind regards, Rebecca

6/10 - 괜찮아요

Conor

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Rebecca 님, 2024년 3월 7일
Good evening, Thank you for taking the time to leave us a review. I hope we can welcome you back to The Gasworks Hotel again soon!Kind regards, Rebecca

10/10 - 훌륭해요

frances

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Rebecca 님, 2024년 2월 28일
Thank you for taking the time to leave us feedback regarding your recent stay. I hope we can welcome you back to The Gasworks Hotel soon!Kind regards, Rebecca

10/10 - 훌륭해요

Angelino

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fijne plek om te verblijven.
2024년 2월에 2박 숙박함
답변 제공: Rebecca 님, 2024년 2월 28일
Thank you for taking the time to leave us feedback regarding your recent stay. I hope we can welcome you back to The Gasworks Hotel soon!Kind regards, Rebecca

10/10 - 훌륭해요

philip

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Large junior suite
2024년 2월에 1박 숙박함
답변 제공: Rebecca 님, 2024년 2월 28일
Thank you for taking the time to leave us feedback regarding your recent stay. I hope we can welcome you back to The Gasworks Hotel soon!Kind regards, Rebecca

10/10 - 훌륭해요

Katie

2024년 2월에 1박 숙박함
답변 제공: Rebecca 님, 2024년 2월 28일
Thank you for taking the time to leave us feedback regarding your recent stay. I hope we can welcome you back to The Gasworks Hotel soon!Kind regards, Rebecca

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The hotel is far away from shops etc and not walking distance. Carpets in the corridor were dated and stained even in the room. Room service food was ok. The bathroom despite having heated floor tiles had mould. There was no fridge. Comfortable room suitable for sleeping in. As with all such basic hotels, staff were very friendly and helpful. This is a three star hotel with five star staff.
2024년 2월에 3박 숙박함
답변 제공: Rebecca 님, 2024년 2월 28일
Good afternoon, Thank you for taking the time to share your experience about your recent stay at our hotel and delighted you were taken by our teams friendliness. I would also like to thank you for the constructive comments, were always grateful to hear ways in which we can improve. We will be undergoing an extensive refurbishment in the next few months; I hope we can welcome you back in the future. Kind regards, Rebecca

6/10 - 괜찮아요

Dominic

단체 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Good location, handy parking, breakfast was good, but in general a little bit lacking in atmosphere and bedroom walls VERY thin.
2024년 2월에 1박 숙박함
답변 제공: Rebecca 님, 2024년 3월 7일
Good evening, Thank you for taking the time to leave us a review, were always grateful to hear ways in which we can improve. I hope we can welcome you back to The Gasworks Hotel again soon!Kind regards, Rebecca

8/10 - 좋아요

Grainne

2024년 2월에 1박 숙박함
답변 제공: Rebecca 님, 2024년 2월 28일
Thank you for taking the time to leave us feedback regarding your recent stay. I hope we can welcome you back to The Gasworks Hotel soon!Kind regards, Rebecca

10/10 - 훌륭해요

James

2024년 2월에 1박 숙박함
답변 제공: Rebecca 님, 2024년 2월 28일
Thank you for taking the time to leave us feedback regarding your recent stay. I hope we can welcome you back to The Gasworks Hotel soon!Kind regards, Rebecca

8/10 - 좋아요

Andrew

가족 여행
좋아요: 숙박 시설 상태 및 시설
Ok
2024년 1월에 2박 숙박함
답변 제공: Rebecca 님, 2024년 2월 28일
Thank you for taking the time to leave us feedback regarding your recent stay. I hope we can welcome you back to The Gasworks Hotel soon!Kind regards, Rebecca

2/10 - 너무 별로예요

Dr B 님, Edinburgh

2024년 1월에 1박 숙박함
답변 제공: Rebecca 님, 2024년 2월 28일
Thank you for taking the time to leave us feedback regarding your recent stay. I hope we can welcome you back to The Gasworks Hotel soon!Kind regards, Rebecca

4/10 - 별로예요

Patrick

출장 여행
좋아요: 직원 및 서비스
Wash sink in bsthroom dirty around rim. Toilet not clean. Restaurant very slow despite being nearly empty. Food presentstion and quality poor. Veg curry raw veg and missing advertised accomplements. Long waiting time for replacement meal. Service helpful. No power in room had to go to reception to get someone to reset tripped switch. Not my best experience
2024년 1월에 1박 숙박함
답변 제공: Rebecca 님, 2024년 2월 28일
Good afternoon, Thank you for your constructive comments in relation to the negative experience you encountered when you stayed with us. It was extremely disappointed to hear the negative feedback and I fully take these comments on board, and have escalated your comments to the teams responsible in order that we react and improve the areas mentioned with urgent effect, we are always grateful to know where we can improve. Kind regards, Rebecca

10/10 - 훌륭해요

Frederic 님, Maidenhead

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A most welcoming staff, I felt really welcomed. Thank you.
2024년 1월에 2박 숙박함
답변 제공: Rebecca 님, 2024년 2월 29일
Thank you for taking the time to leave us a review regarding your recent stay. At The Gasworks Hotel we pride ourselves in our warm hospitality. I hope we can welcome you back again soon. Kind regards, Rebecca

2/10 - 너무 별로예요

james

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
terrible
so so run down leaky taps sink blocked dirty carpets and walls been opened on a shoe string room freezing so you had to switch on the blow heating which sounded like a tornado and it still didn’t warm up the room no hot water
2024년 1월에 1박 숙박함
답변 제공: Rebecca 님, 2024년 2월 28일
Good afternoon, Thank you for your constructive comments in relation to the negative experience you encountered when you stayed with us. It was extremely disappointed to hear the negative feedback and I fully take these comments on board, and have escalated your comments to the teams responsible in order that we react and improve the areas mentioned with urgent effect, we are always grateful to know where we can improve. Kind regards, Rebecca

6/10 - 괜찮아요

Anne

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
False advertising
This hotel is advertised as having an EV charging station....IT DOES NOT. I cancelled more central hotels because of the EV charger but had to get up much earlier for breakfast as had to drive around Belfast looking for an EV charger so took the goodness out of the one night stay
2024년 1월에 1박 숙박함
답변 제공: Rebecca 님, 2024년 2월 28일
Good afternoon, Thank you for your constructive comments in relation to the negative experience you encountered when you stayed with us. It was extremely disappointed to hear the negative feedback and I fully take these comments on board, and have escalated your comments to the teams responsible in order that we react and improve the areas mentioned with urgent effect, we are always grateful to know where we can improve. Kind regards, Rebecca

10/10 - 훌륭해요

Justine

2024년 1월에 1박 숙박함
답변 제공: Rebecca 님, 2024년 2월 28일
Thank you for taking the time to leave us feedback regarding your recent stay. I hope we can welcome you back to The Gasworks Hotel soon!Kind regards, Rebecca

6/10 - 괜찮아요

Delali

2023년 12월에 1박 숙박함
답변 제공: Rebecca 님, 2024년 2월 28일
Thank you for taking the time to leave us feedback regarding your recent stay. I hope we can welcome you back to The Gasworks Hotel soon!Kind regards, Rebecca

8/10 - 좋아요

Victoria

2023년 12월에 1박 숙박함
답변 제공: Rebecca 님, 2024년 2월 28일
Thank you for taking the time to leave us feedback regarding your recent stay. I hope we can welcome you back to The Gasworks Hotel soon!Kind regards, Rebecca

4/10 - 별로예요

Anna

별로예요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Rebecca 님, 2024년 2월 28일
Thank you for taking the time to leave us feedback regarding your recent stay. I hope we can welcome you back to The Gasworks Hotel soon!Kind regards, Rebecca

4/10 - 별로예요

daniel

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The room was frozen. No alternative offered despite three trips to reception. They have acknowledged but offered zero refunds.
2023년 12월에 1박 숙박함
답변 제공: Rebecca 님, 2024년 2월 29일
Good afternoon, Thank you for taking the time to leave us a constructive review regarding your recent stay, were always grateful to hear ways in which we can improve. Apologies that this wasn't resolved at the hotel, I have forwarded this onto the relevant teams to investigate. I hope we can welcome you back in the future to show you the standards we are known for. Kind regards, Rebecca

10/10 - 훌륭해요

Ellie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Rebecca 님, 2024년 2월 28일
Thank you for taking the time to leave us feedback regarding your recent stay. I hope we can welcome you back to The Gasworks Hotel soon!Kind regards, Rebecca

10/10 - 훌륭해요

Gary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Rebecca 님, 2024년 2월 28일
Thank you for taking the time to leave us feedback regarding your recent stay. I hope we can welcome you back to The Gasworks Hotel soon!Kind regards, Rebecca

4/10 - 별로예요

kathleen

별로예요: 청결 상태, 숙박 시설 상태 및 시설
답변 제공: Rebecca 님, 2024년 2월 28일
Thank you for taking the time to leave us feedback regarding your recent stay. I hope we can welcome you back to The Gasworks Hotel soon!Kind regards, Rebecca

8/10 - 좋아요

Jon

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

John

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice comfortable hotel with easy access
Nice modern hotel with easy parking. Good location. Clean and comfortable rooms. Friendly helpful staff. Nicely allowed me to leave my car in the hotel car park for a couple of hours after checking out free of charge (normally it’s a paid car park)
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Justine Joy Tumines

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
The carpet needs to be replaced, but otherwise the room looks fine. What's great about it, though, is that the staff was very friendly and approachable. Surely will be back soon.
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Mr CE Brown

2023년 11월에 1박 숙박함

8/10 - 좋아요

Sinead

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
One night stay in comfort
The room was Business Suite and it was very spacious with a queen bed. The shower and bathroom were equipped with towels and the shower was easy to operate. The only negatives were the Wi-Fi was very slow and there was no hairdryer provided in the room. The staff were exceptional and very helpful.
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Timothy

출장 여행
좋아요: 객실의 편안함
Sadly - Not what it used to be
We used to use this hotel alot from its opening years ago. We were one of its first & faithful customers. Sadly some areas such as the bedroom corridors are showing a lot of wear & tear. Empty drink bottle left on our room. Reception did not take our payment on arrival & twice phoned our room within 20mins concerned we had not paid - bit uncomfortable. Lovely member of staff apologized for all the this & gave us a free breakfast token - however they had run out of nearly everything by10am. I am not a complainer - the staff there were working very hard - I just feel this hotel has lost its way since our last stay.
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Nicole

출장 여행
별로예요: 숙박 시설 상태 및 시설
Das Hotel ist sehr in die Jahre gekommen und nicht gepflegt. Preisleistung stimmt nicht überein. Zu teuer für das was man kriegt.
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Rolando

2023년 10월에 1박 숙박함