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실로 인 스위트 호텔 - 벤드 여행 후기

2.5 out of 5
실로 인 스위트 호텔 - 벤드
3105 O.B. Riley Road, Bend, OR

이용 후기

6.0
평점 10 - 훌륭해요. 1000개 이용 후기 중 192개" "
평점 8 - 좋아요. 1000개 이용 후기 중 201개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 191개" "
평점 4 - 별로예요. 1000개 이용 후기 중 219개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 197개" "

6.0/10

청결 상태

6.8/10

직원 및 서비스

5.8/10

편의 시설/서비스

5.8/10

숙박 시설 상태 및 시설

6.0/10

친환경

이용 후기

6/10 - 괜찮아요

William 님, Spokane

가족 여행
Property urgently needs some catch up maintenance work. In addition to the maintenance work in the near future it needs a complete makeover.
2024년 4월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 4월 15일
Thank you for leaving a review.

4/10 - 별로예요

Joseph

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room was dirty, wasn’t cleaned before we got there or while we were there. Had to ask for more towels, never once saw anyone cleaning rooms. Hot water would burn you without even being all the way on, made finding a temperature for a shower painful.
2024년 4월에 3박 숙박함
답변 제공: Front Desk 님, 2024년 4월 9일
Thank you for leaving a review.

8/10 - 좋아요

Celia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We often stay here because it's close to our daughter's house. We miss the breakfast bar in the mornings.
2024년 3월에 8박 숙박함
답변 제공: Front Desk 님, 2024년 4월 2일
Thank You for leaving a review.

2/10 - 너무 별로예요

Shaun

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 4월 2일
Looks like things did not go well please contact the hotel directly.

8/10 - 좋아요

James

가족 여행
좋아요: 직원 및 서비스
The indoor pool and hot tub area was clean and showers were available. Room needed a carpet cleaning, bathroom and beds were clean. Overall nice enough place with relaxing river views. Hotel is just aging. May be time to do some renovations but not bad and worth the price point.
2024년 3월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 3월 25일
Thank You

4/10 - 별로예요

Kathy

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
We like the layout of the buildings, but the bathroom was filthy. Scum on tub, bathroom floor not cleaned, body fluids on the floor, toilet paper on the floor by the bed.
2024년 3월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 3월 25일
I apologize that the room was not satisfactory, we will be working on the items you highlighted.

2/10 - 너무 별로예요

Kyle

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was a mess like somebody had a party the night before. There was beads everywhere. I saw dots of blood all over the carpet. I didn’t know what the dots were at first. By morning I was talking to a friend which she happened to stay in the same room exactly a week earlier . She said that was her blood that her ex had beat her and tried to drown her in the tub. The moment I opened the door I felt something wrong early feeling like something evil was inside the room.. I ignored it and went to sleep. My friend called and asked where I was at I told her and began to tell me the horror story. Then it all made sense.
2024년 3월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 3월 19일
First off I apologize about the room conditions. Secondly these incidents should be reported to the hotel. This is not the place for fantastical notions.

6/10 - 괜찮아요

Theodora

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Very old. Our room was very noisy. Could hear AC from above, toilet kept running at random, outside door blew open and created noise. Gym is a joke. All broken equipment. Pool and sauna was nice.
2024년 3월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 3월 18일
Thank you for leaving a review.

2/10 - 너무 별로예요

Jeana

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The fury I feel in my soul from paying more than $39.95 for this "River view" room makes me want to slam my head against this patio door, but I'm sure it would fall apart. It's a reasonably long drive-not a walk to the building we stayed at from the front desk; our cards would not work--so we had to do this several times, first round to the door; I literally stepped in animal feces off the sidewalk-hardly no lighting. So I had to get in and out of my car several times and drive up to the front desk covered in crap!! At this point, my husband knew to sit silently while he drove me back and forth to the main building so as not to anger the beast that was growing inside me. I do feel bad for the very helpful red-headed kid at the front desk. The staff service was the only good thing here. As we walked in, exhausted to the bone, the front floor was covered in rocks and dirt. The carpet is covered with seeable dirt and stains everywhere. Old food was in the fridge, and more small rocks were on the 1980s carpet. The room had not been touched or cleaned since the 1983 swingers party that had in there. I pulled back the sheets, smelled, and debated: car or hotel. Lose my money and move to another motel? It was late, I had an illness. Thankfully, I think they clean the sheets. We never took our shoes off, even in the shower, and stuck it out. However, owns this place needs to pay attention and pay their people more. It could be a gold mine due to its location.

6/10 - 괜찮아요

Jeremy

가족 여행
좋아요: 편의 시설/서비스
The property and rooms are a bit outdated. We got a jacuzzi room and it was clean, the carpets had stained and tiles were cracked around the tub. The experience was still good though. We slept well and the staff was super friendly and helpful! Would consider staying again.
2024년 3월에 1박 숙박함
답변 제공: Front desk 님, 2024년 3월 12일
Thank you for leaving a review. I am glad you enjoyed the hot tub room.

2/10 - 너무 별로예요

Vicki 님, Eugene

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The photos shown were nothing like the actual rooms. They were dated, carpet stained and dirty. I wouldn't recommend and will not stay there again.
2024년 3월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 3월 4일
I apologize that you did not like the room in the courtyard.

2/10 - 너무 별로예요

Suzanne

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a nightmare, so disappointed. First room stunk do we requested a different room second room was a little better, had to sleep in separate beds found some gross stuff in the room. Won't be back...
2024년 3월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 3월 4일
I apologize that the room did not meet your expectations.

6/10 - 괜찮아요

Tobin

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
River view from patio and close pool and spA
2024년 2월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 2월 5일
I am glad you liked the upgraded room.

10/10 - 훌륭해요

Tamera

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the jetted tub
2024년 1월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 1월 29일
Thank You for leaving a review.

4/10 - 별로예요

William 님, Temecula

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location was my main reason for staying there. It is only one mile away from my Son’s house that I was visiting. I found out that this property has been subject to bankruptcy in the past and the new property owners have not kept up the necessary expenses to keep the hotel up, thus various problems are showing up in the rooms and the actual buildings. It was also very dirty inside and outside. Also, the restaurant has been closed down. I don’t recommend anyone staying there.
2023년 12월에 6박 숙박함
답변 제공: Front Desk 님, 2024년 1월 25일
I apologize that you did not like the upgraded room. This review is a month old and we do have a restaurant on site.

10/10 - 훌륭해요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful riverfront rooms with jetted soaking tubs!
2024년 1월에 3박 숙박함
답변 제공: Front Desk 님, 2024년 1월 22일
Thank You, I am glad you liked the property.

10/10 - 훌륭해요

Jessica 님, Bend

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 1월 22일
Thank you. We hope to see you again.

10/10 - 훌륭해요

Edward

2024년 1월에 3박 숙박함
답변 제공: Front Desk 님, 2024년 1월 22일
Thank you. We hope to see you again.

8/10 - 좋아요

Billy

2023년 12월에 2박 숙박함
답변 제공: Front Desk 님, 2024년 1월 8일
Thank You

8/10 - 좋아요

Kyle

좋아요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 1월 31일
Thank you

6/10 - 괜찮아요

Michael

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
There was a dildo left in the room.DISGUSTING!!!
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Alan

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Can see room numbers in dark. They are not lighted. Had to go on wild goose chase to find room.
2023년 12월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 1월 8일
Thank You

10/10 - 훌륭해요

kevin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Expedia did great and was great customer service and everything shallow inn is the one that stole money from me without confirmation change it in the computer system in corporate didn't even notice I'm very irate very disappointed on how shilo inn suites and hotels and still haven't received money back
2023년 12월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 1월 8일
Your deposit was returned.

4/10 - 별로예요

Sean

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Inside the room was not so bad, but the property is old and filthy. The hallways, stairs, doors look very bad. Doors to the stairs and hallways are left open (anyone can get to your hotel room door). Only few old cars in the whole hotel ...
2023년 12월에 1박 숙박함
답변 제공: Front desk 님, 2024년 1월 8일
Thank You

2/10 - 너무 별로예요

Lynda

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
So the first thing i noticed when i got to ky room no garbage cans. Then went to turn on the TV no batterys in remote. Went to front besk they had no batterys. Then had 2 queen beds only 1 pillow on each one. No extras. Then no blankets on the bed. The room needed a nice dusting.
2023년 12월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 12월 12일
I apologize about the issues you faced. Please contact the hotel directly.

10/10 - 훌륭해요

Dylan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 12월 4일
Thank You

2/10 - 너무 별로예요

Amanda

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There where spiders dead and living the smoke alarm was hanging from the ceiling there was dirty sticky stuff on the tables
2023년 11월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 11월 28일
I apologize about the smoke detector and sticky stuff. Being on the river in the forest we do get some spiders.

10/10 - 훌륭해요

Alycia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved this wonderful hotel
2023년 11월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 11월 20일
Thank you so much.

2/10 - 너무 별로예요

Katrina

연인과의 여행, 출장 여행, 반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When we arrived to a conference nearby the Shilo Inn the front desk staff seemed a little...sleepy. Which is fine, however, when we arrived to our room for the first time it was COMPLETELY trashed. It was clear there was a squatter in the room and we had to literally run out of the room. It was the scariest experience I've ever had at a hotel. When we told the front desk staff they merely responded with, "I guess we'll need to move you rooms"...umm, no. They were able to give us a refund, but only because we chose the option to pay on site. If we hadn't done that, they said they wouldn't be able to refund!!! It was crazy!
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Mike

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent
Great luxury room at an economy price.
2023년 11월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 11월 17일
I am glad you liked the hot tub room on the river.

6/10 - 괜찮아요

amy

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was dirty. Very dusty, cobwebs hanging from the ceiling. The shower had soap scum all over the walls and doors. There were multiple lights without bulbs, the remote didn't have batteries. The fireplace didn't work. It was a nice quiet location on the river and the beding was clean and very comfortable.
2023년 11월에 3박 숙박함
답변 제공: Front Desk 님, 2023년 11월 15일
Not sure you are reviewing the correct hotel.

2/10 - 너무 별로예요

John

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is uninhabitable.
2023년 11월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 11월 9일
It appears you did not like the room, please contact the hotel directly.

4/10 - 별로예요

Erika

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room smelled terrible. It was visibly dirty and it felt like it. I stayed in the jacuzzi room as I had two years ago and really enjoyed it. This time felt like it hadn’t been properly cleaned since then. There was gum stuck to the floor in the room, it was sticky and again visibly unclean. It felt and smelled like sleeping in a train station. Worst night sleep of my life. The overall uncleanliness of the room made me feel very apprehensive of the state of the mattress and fearful of the potential of bed bugs. The locations is great and the bones are good but the place needs tlc.
2023년 11월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 11월 7일
I apologize that the room was not ready.

2/10 - 너무 별로예요

Samantha

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Health hazard, stay somewhere else.
Terrible! The fact that the place was pretty much empty should have been the indicator that we should not even check in.. got to our room and it was terrible, We will never stay here again, we actually checked out early and went to stay somewhere else. Room was disgusting there was vomit ground into the carpet by the bathroom, the shower looked like it had not been cleaned in months. There were actually cobwebs in the shower. We also found bugs in the bed. I don’t know how this place is still open. Stay someplace else. This place is a health hazard.
2023년 11월에 2박 숙박함
답변 제공: Front Desk 님, 2023년 11월 7일
Please contact the hotel directly.

2/10 - 너무 별로예요

Marc

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 11월 7일
Please contact the hotel so we can discuss.

8/10 - 좋아요

Michelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Mostly the trip went well, I just wish the hotel received some renovations in the near future.
2023년 10월에 4박 숙박함
답변 제공: Front Desk 님, 2023년 11월 7일
Thank you for leaving a review.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 11월 7일
Thank you

2/10 - 너무 별로예요

Robert

별로예요: 청결 상태, 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 11월 1일
Please contact the hotel directly.

2/10 - 너무 별로예요

Anthony

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don't stay here!!!
2023년 10월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 10월 30일
It look's like you did not like your stay please contact the hotel directly.

10/10 - 훌륭해요

Sky J

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything
2023년 10월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 10월 30일
I am so glad you had a good stay.

6/10 - 괜찮아요

Philip

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property is along the river and has many pine trees among the building. However, they don't supply soap or shampoo, so be sure to bring your own. Also, there is a restaurant on the property but it was closed when we were there and there is no breakfast bar.
2023년 10월에 3박 숙박함
답변 제공: Front Desk 님, 2023년 10월 30일
Thank you for leaving a review, not sure why you did not get soap or shampoo.

10/10 - 훌륭해요

Richard

2023년 10월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 11월 16일
Thank You

4/10 - 별로예요

Autumn 님, Elgin

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our room was horrible. The carpets were stained with who knows what, the tub was no cleaned, the curtain had burn holes in them, the walls had something splattered on them by the kitchenette, the one chair in the room was tore up, lamps were dusty. We will never go back so don’t waste your money.
2023년 10월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 10월 27일
Please contact the hotel directly.

8/10 - 좋아요

Jean

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Very convenient for us when visiting our daughter. Great location. Comfortable room, reasonable pricing.
2023년 10월에 3박 숙박함
답변 제공: Front Desk 님, 2023년 10월 26일
Thank You, for a good honest review.

4/10 - 별로예요

Kenneth

출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
poor amenities
2023년 10월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 10월 25일
The two hot tubs, the two pools, the steam room, sauna, in the trees on the river?

10/10 - 훌륭해요

kelly

2023년 10월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 11월 13일
Thank You

8/10 - 좋아요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really like the location along the river. Close to attractions and eating options
2023년 10월에 2박 숙박함
답변 제공: Front Desk 님, 2023년 10월 23일
Thank You

8/10 - 좋아요

Randi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice quiet place to stay.
2023년 10월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 10월 23일
Thank You

10/10 - 훌륭해요

WILLIAM

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
What a nice surprise to find the nice park just a couple of blocks down from our room. Great walkable area.
2023년 10월에 2박 숙박함
답변 제공: Front Desk 님, 2023년 10월 23일
Thank You

6/10 - 괜찮아요

Teresa

단체 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Not well maintained
2023년 10월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 10월 23일
I apologize that you did not have a great stay.