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아메리카스 베스트 밸류 인 & 스위트 실로암 스프링스 여행 후기

2 out of 5

이용 후기

6.0
평점 10 - 훌륭해요. 205개 이용 후기 중 32개" "
평점 8 - 좋아요. 205개 이용 후기 중 44개" "
평점 6 - 괜찮아요. 205개 이용 후기 중 48개" "
평점 4 - 별로예요. 205개 이용 후기 중 34개" "
평점 2 - 너무 별로예요. 205개 이용 후기 중 47개" "

6.2/10

청결 상태

5.8/10

직원 및 서비스

5.8/10

편의 시설/서비스

5.8/10

숙박 시설 상태 및 시설

6.0/10

친환경

이용 후기

8/10 - 좋아요

Carrie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean & decent price
2024년 5월에 1박 숙박함

6/10 - 괜찮아요

Kay

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They asked for my payment and a down payment to hold onto, but if you dont check out in person you dont get tbaf money back
2024년 5월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 5월 9일
Dear Kay, we apologize for the inconvenience you experienced with our payment and down payment process. Your feedback regarding cleanliness, staff service, and property conditions is concerning, and we take your comments seriously. We'll share these issues with our team to ensure that we maintain the highest standards of cleanliness and service for all our guests. Regarding the down payment refund process, we'll review our procedures to ensure clarity and fairness for our guests. Your satisfaction is important to us, and we appreciate your feedback as it allows us to make improvements. If there's anything else we can do to handle your concerns or enhance your experience, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for a much-improved stay in the future.Warm regards,Guest Experience Team

8/10 - 좋아요

Brayam

2024년 4월에 5박 숙박함
답변 제공: Customer Care Team 님, 2024년 5월 7일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - 훌륭해요

Kim

좋아요: 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 5월 2일
Hi Kim,Greetings! Our team is delighted to have provided you with suitable accommodation for your trip here. We are happy to see this awesome 10-star rating and we hope to welcome you back again before long.

4/10 - 별로예요

Mary C

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property is run down. Cigarette burn holes and tears in the sheets and bed spread. The shower curtain fell down. It was held up by being wedged against the walls with the little bars of hotel soap. I left a day early . They would not give me a refund. No one in the office. The office area is not open. You talk to them through a speaker. They only come into the office to take your money
2024년 4월에 4박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 29일
Dear Mary, we're deeply sorry to hear about the numerous issues you encountered during your stay. Your experience does not reflect the high standards of cleanliness and service we aim to provide. Please accept our sincerest apologies for the condition of your room and any inconvenience caused by the lack of staff availability. We take your feedback seriously and will share these concerns with our team to ensure they are rectified promptly. Additionally, we apologize for the inconvenience regarding your refund request and the limited office hours. Your satisfaction is important to us, and we will take steps to improve our operations based on your feedback. Thank you for bringing these matters to our attention, and we hope to have the opportunity to make it right for you in the future.Warm regards,Guest Experience Team

2/10 - 너무 별로예요

Rousha

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nothing in room worked. Literally nothing!! The blow dryer, coffee pot, etc. even though the microwave turned on, it wouldn’t heat. Bathroom door didn’t close. It was seriously the worst place I’d ever stayed in. Never again!!
2024년 4월에 7박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 28일
Hi Rousha,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

2/10 - 너무 별로예요

Rebecca

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I didnt stay there you charged my card and neither you or the hotel would give me back my money
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 10일
Hi Rebecca,It is saddening for us to read about your recent experience with us. The conditions and service that you describe are not typical, however, we have escalated this issue to our Management. They are still investigating this issue and will get back to you soon. If you have any queries regarding this issue, please call up the property for further assistance.

10/10 - 훌륭해요

Michael

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
You can't beat it for the price. The room is a little rough. There are some deficiencies like cigarette burns and some stains in the bedding but it suffices for the cost. I've stayed in nicer rooms and some a little worse but I can stay here for multiple days for the price of one day at a nicer place and got the same result. If you are looking for a place to just stay for a night or two I recommend it.
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 11일
Hi Michael,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.

2/10 - 너무 별로예요

David

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
On pets
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 13일
Hi David,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 - 훌륭해요

Sasha

2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 21일
Hi Sasha,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

4/10 - 별로예요

Alan

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
we booked two rooms for 1 night with a major credit card. they still made me put up a $100 deposit on top of having my card and info. Lobby was closed so no breakfast even though you could see it all set up inside. Made me conduct business through a portal window. Maids were sweet and helpful, but I won't visit them again.
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 18일
Hi Alan,On behalf of our entire team, I would like to apologize for not exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

6/10 - 괜찮아요

Johnathon

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Someone's car alarm went off almost every hour the first night right outside our room
2023년 12월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 11일
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

8/10 - 좋아요

LUCAS

좋아요: 청결 상태, 직원 및 서비스
Great value!
2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 5일
Dear Lucas, thank you for your positive feedback! We're delighted to hear that you found our hotel to be a great value. We strive to provide excellent service and value to our guests. If there's anything specific you enjoyed about your stay or if you have any suggestions for improvement, please feel free to share. We appreciate your business and look forward to welcoming you back in the future!Warm regards,Guest Experience Team

8/10 - 좋아요

Kimberly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice clean room
2023년 10월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 23일
Hi Kimberly,Guest satisfaction is our number one objective, we really appreciate your wonderful rating and review. Our Team hopes to have the chance to serve you again on your next visit.

8/10 - 좋아요

Lil

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It not bad, and it very nice
2023년 10월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 17일
Dear Lil, we appreciate your feedback about your recent stay with us. We're glad to hear that your experience was generally positive and that you found it very nice. Your comments help us understand the aspects of your stay that you enjoyed, and we'll strive to maintain and even exceed your expectations during your future visits. If you have any specific suggestions or preferences for your next stay, please feel free to share them with us.Thank you for choosing our hotel, and we look forward to welcoming you back for another enjoyable experience.Warm regards,Guest Experience Team

2/10 - 너무 별로예요

Joanna

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Rude service.
답변 제공: Customer Care Team 님, 2023년 10월 17일
Dear Joanna, we're genuinely sorry to hear about your experience with our hotel. Rude service and dissatisfaction with cleanliness, staff, service, and property conditions are not reflective of the service we strive to provide. Your feedback is valuable to us, and we take your comments seriously. We will handle these concerns to ensure that such issues do not happen in the future. We apologize for any inconvenience you experienced during your stay, and we hope you might consider giving us another opportunity in the future to provide you with a more pleasant experience. Thank you for sharing your feedback.Warm regards,Guest Experience Team

8/10 - 좋아요

Michael

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The fact they had smoking rooms led us to this place. The rooms were adequate and vehicle traffic was noisy. Overall it was adequate and the room rates were cheap.
2023년 9월에 4박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 27일
Hi Michael,A hearty thanks for your review with generous appreciation. We always welcome our guest's ideas and suggestions and will surely forward your valuable feedback to our team for improvements. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

6/10 - 괜찮아요

Kimberly

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The room was very clean
2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 26일
Hi Kimberly,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 - 좋아요

Tanga

연인과의 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our king bed was HORRIBLY UNCOMFORTABLE! Slept like crap in that thing. Other than that the room is what to be expected for the price.
2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 19일
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.

10/10 - 훌륭해요

Dale

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 18일
Dear Guest,Incredibly grateful for your kind 10-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more in the near future.

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 8월 29일
Dear Robert, ratings like these are a great boost to our overall functioning and morale. Thank you for choosing us! We hope to see you again!Warm regards,Guest Experience Team

10/10 - 훌륭해요

Janet

2023년 8월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 9월 1일
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 - 훌륭해요

Mary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Extremely clean and quiet. Beds were comfortable and they actually have smoking rooms and I didn't have to stand in the heat. Pool was refreshing.
2023년 7월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 8월 1일
Hi Mary,A hearty thanks for your review with generous appreciation. We always ensure that we keep delighting you with our facilities and services. Our Team hopes to have the chance to serve you again on your next visit.

4/10 - 별로예요

Donelia

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The rooms where very dirty, the chairs had many stains. We saw some cockroaches and other bugs. The cleaning needs to be better overall.
2023년 7월에 5박 숙박함
답변 제공: Sophia CSR 님, 2023년 7월 21일
Dear Guest,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

6/10 - 괜찮아요

Gary

좋아요: 직원 및 서비스
This is an old hotel with some updates. Had a small problem with flies. Didn’t like standing outside to check in. Lobby was always closed. I guess you get what you pay for.
2023년 7월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 7월 12일
Hi Gary,Providing the highest level of hospitality is our number one priority. It is disheartening to read your review. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

6/10 - 괜찮아요

James

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
You couldn’t go in the lobby. When checking out nobody would come to the place that you had to check out. Old. Outdated.
2023년 6월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 6월 12일
Dear James, we apologize for the inconvenience you experienced during your stay. It's unfortunate to hear that you couldn't access the lobby and that there was no staff available at the check-out area when you were leaving. We strive to provide attentive and responsive service to our guests, and we apologize for falling short in this regard. We appreciate your feedback regarding the condition of the hotel. We continuously work to maintain and update our property to ensure a comfortable and enjoyable stay for our guests. Your comments will be taken into consideration as we evaluate areas for improvement. We apologize for any dissatisfaction caused by the outdated aspects of our property. We understand the importance of providing modern amenities and facilities to enhance the guest experience, and we will take your feedback into account as we plan for future updates. Thank you for bringing these issues to our attention. We value your feedback and will use it to address the areas that need improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more positive experience.Warm regards,Guest Experience Team

2/10 - 너무 별로예요

Tracy

Did not feel safe
2023년 6월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 6월 12일
Dear Tracy, we're sorry to hear that you didn't feel safe during your stay at our hotel. The safety and well-being of our guests are of utmost importance to us, and we take such concerns very seriously. Your feedback is important to us, and we will address your concerns promptly. Thank you for bringing this to our attention, and we apologize for any inconvenience or discomfort you may have experienced. We value your feedback, and we're committed to providing a safe and enjoyable environment for all of our guests.Warm regards,Guest Experience Team

4/10 - 별로예요

Jon

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The woman at the front desk was crabby when I checked in, but it WAS almost midnight, and I'm pretty sure i woke her up when I got there. The king size bed was clean and super comfortable. The toilet was messed up however. Every time I flushed it, I had to remove the back cover and reseat the plunger so the tank didn't try to fill nonstop. The shower had crap water pressure and was seemingly built for midgets. I'm a 6 foot tall guy, but I have long hair so had to wash my hair facing forward. It was awkward. I could let go of these little issues though, as you get what you pay for, and at $67 a night, the rate was great. What did me in was the roaches. There were roaches outside my room, on the entrance way ceiling just above my head, and I had to fish one out of the bathtub before I could shower. I didn't see any live ones INSIDE my room, but it was still gross. If I hadn't prepaid and been several hundred miles past exhausted, I'd have gone elsewhere.
2023년 5월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 6월 4일
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

8/10 - 좋아요

carla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 5월 15일
Hi Carla,Your business is very important to us and we value your rating. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

6/10 - 괜찮아요

Teresa

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 5월 14일
Hi Teresa,Thank you for taking the time to share your rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

4/10 - 별로예요

Isaac

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Can't recommend!
Rude people! There was no hot water for showers! The chain lock was broke! Light came in all around the door! Not a good place to stay! It was clean though.
2023년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 4월 25일
Dear Isaac, thank you so much for taking time out of your busy schedule to review us. While we are happy that you chose to stay with us, we are disappointed to hear about your unfortunate impression and experience with us. We apologize for any rudeness that was aimed at you, and we are sorry that you did not have a pleasant impression of our service. This is a serious issue highlighted by you, and we will take steps to ensure this does not reoccur. We will review your comments in detail and make changes wherever possible in improving and training our staff, to ensure a better experience for our future guests. We hope you will give us another opportunity of serving you. Warm regards,Guest Experience Team

8/10 - 좋아요

Shannon

I liked that is was small an you could park in the front of your room I didn't like the furniture
2023년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 3월 20일
Hi Shannon,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

10/10 - 훌륭해요

Jorge

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice
2023년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 1월 27일
Hi Jorge,It is heartwarming to see such a wonderful rating and review. We truly appreciate you taking the time to rate your experience. Our Team hopes you will come back to see us again on your next trip to the area!

10/10 - 훌륭해요

Kim

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 1월에 1박 숙박함
답변 제공: Management 님, 2023년 3월 7일
We hope everything was to your satisfaction during your stay with us. Hope to see again.

2/10 - 너무 별로예요

Crystal

단체 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The bathroom toilet came off when we went to the bathroom. The door handle doesn't work correctly.
2022년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2022년 11월 13일
Hi Crystal,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time for sharing this experience and for your valuable business.

6/10 - 괜찮아요

Alexis

2022년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2022년 11월 1일
Hi Alexis,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

10/10 - 훌륭해요

Raven

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Smaller hotel, but cheapest in town
2022년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2022년 10월 24일
Hi Raven,A hearty thanks for your review. We would be incredibly grateful if you could take a couple of minutes to write your detailed review of our hotel. We use our guests' reviews to improve our services for our guests' future visits. Our Team hopes to have the chance to serve you again on your next visit.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
Don’t stay here!
The staff was rude and the room was not very clean. The floor was sticky and sheets, towels and shower curtain had stains and holes in them. Would not recommend!
2022년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2022년 10월 24일
Dear Guest,Thank you for choosing our hotel and sharing your experience. We want every guest to be treated with respect and friendly service. Therefore we sincerely apologize for the unsatisfactory service you received from some of our associates. We are also deeply sorry for the other difficulties you encountered with our services. We have shared your concerns with the appropriate individuals, and we have taken action to ensure this is not repeated so that we are more consistent in our service levels. We appreciate your feedback and patience; we hope you will consider giving us another opportunity to provide you with the outstanding hospitality you should always receive from us.

8/10 - 좋아요

Kim

2022년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2022년 10월 20일
Hi Kim,Thanks for sharing your rating. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

6/10 - 괜찮아요

Mark

2022년 10월에 3박 숙박함
답변 제공: Sophia CSR 님, 2022년 10월 19일
Hi Mark,Your business is very important to us and we value your rating. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

10/10 - 훌륭해요

Zoe

2022년 10월에 2박 숙박함
답변 제공: Sophia CSR 님, 2022년 10월 19일
Hi Zoe,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.

2/10 - 너무 별로예요

Tina

아이를 동반한 가족 여행, 출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place was nasty! Pulled the covers back on the bed and they were covered in dirt. Obviously they were not washed or even checked. Soooo gross!
2022년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2022년 10월 17일
Hi Tina,It is disheartening to hear about your experience. Our apologies for any issues in cleanliness that you encountered. Rest assured, your concerns will be noted and inspected by our housekeeping team. We would value another chance to impress you and we wish you safe travels.

8/10 - 좋아요

Mitzi

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the mirror
2022년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2022년 10월 16일
Dear Guest,A hearty thanks for your review. We would be incredibly grateful if you could take a couple of minutes to write your detailed review of our hotel. We use our guests' reviews to improve our services for our guests' future visits. Our Team hopes to have the chance to serve you again on your next visit.

10/10 - 훌륭해요

Eric

2022년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2022년 10월 15일
Hi Eric,Greetings! Our team is delighted to have provided you with suitable accommodation for your trip here. We are happy to see this awesome 10-star rating and we hope to welcome you back again before long.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Definitely a budget room. Was clean Service very poor. I went to check out and rang the bell numerous times without any response. Then called their number numerous times before someone finally came to the window. She looked as if I had woke her up all discheveled. She brushed me off when I inquired about getting my deposit back, telling me would be in my account. By 11am. It was not. I had to call back and explain my dilemma and finally got my deposit back. They did not have an issue with charging my card for the room before we even checked in. The only good thing about the stay was the room was clean. Most likely won’t stay here again
2022년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2022년 10월 9일
Dear Guest,Thank you for posting your feedback and for letting us know about your encounters. Your feedback is very significant as it helps us identify the areas we can improve the guest experience. We apologize for the inconvenience you faced and will surely forward your valuable feedback to our team for improvements. I hope you will give us another opportunity to provide you with a better stay.

8/10 - 좋아요

Kelly

2022년 9월에 2박 숙박함
답변 제공: Sophia CSR 님, 2022년 9월 21일
Dear Guest,Our team appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

10/10 - 훌륭해요

Michael

2022년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2022년 9월 4일
Hi Michael,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.

8/10 - 좋아요

Chris

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Ok hotel except for service
The check in guy was not the friendliest and acted like I was a bother
2022년 8월에 1박 숙박함
답변 제공: Sophia CSR 님, 2022년 9월 1일
Hi Chris,We are exceptionally thankful that you have honored our staff members with praiseworthy words. Our Team sincerely appreciates your feedback and is happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

4/10 - 별로예요

Cathy

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
A gap at the bottom of the front door made the door not shut or seal good, a mouse was roaming our room. Room had a musty odor.
2022년 8월에 1박 숙박함
답변 제공: Sophia CSR 님, 2022년 8월 21일
Hi Cathy,On behalf of our entire team, I would like to apologize for not exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 - 좋아요

Jumber

2022년 8월에 1박 숙박함